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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 643 reviews
88%
Recommend This Property

Ratings Breakdown

643reviews

  • 5 Stars
    370
  • 4 Stars
    162
  • 3 Stars
    51
  • 2 Stars
    35
  • 1 Stars
    25

enjoable stay

By

April 28, 2017

club

very relaxing and enjoyable I will certainly return

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Hotel Staff Makes a Difference

By

April 26, 2017

We booked a room online thinking we were booking an executive level suite. Guess what - there is no executive level at this hotel. We were put in a room too small for the number of people on this trip (family of 4). The staff immediately fixed the problem, and not in a rude way. They were genuinely sorry for the confusion. They brought up the new keys to the room and refused to take a tip even though we offered.

Same thing with the food servers, they couldn't have been nicer.

The rollaway beds are very uncomfortable. I don't know why hotels don't use air mattresses. The sofa bed is a better bed if you just use it as a couch.

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Good value for the money

By

April 24, 2017

The staff are friendly and the hotel is inviting. The bar/lounge is great for the evening and the coffee bar and breakfast area is clean and nice in the morning. You can take coffee or juice to go and the hot breakfast is great to get the day going.

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Good stay

By

April 19, 2017

It was a nice stay. Check Ina anD out fast. Breakfast was cold. Not good at all. But everything else was good and I would go back.

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Great place to stay

By

April 17, 2017

platinumelite

I usually stay at this hotel when in town on business. This time though, there were a few issues that were taken care of. The first 3 days , the cable or satellite service was out and no TV!!. The issue was resolved though and the rest of my stay was excellent.
I would recommend this hotel.

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Great place to stay

By

April 12, 2017

One of my favorite places to stay in town. The staff is fantastic and the property is absolutely beautiful.

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Poor Customer Service

By

April 11, 2017

club

They charged my card for the full cost of my room even though i paid cash when i checked out.

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Ok

By

April 11, 2017

club

Restraunt needs to have more food that is simple and a game area would be nice Exercise area was a waste for us everyone at the pool area saw staring at us not cool

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Great service, will definitely visit again

By

April 11, 2017

club

The staff was beyond friendly. The room and hotel were exceptionally clean.

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Comfortable room

By

April 10, 2017

club

Good night sleep and very quiet! Very convenient to my business address! Would recommend highly!

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Very comfortable room and clean

By

April 10, 2017

club

Great room and staff was very hospitable. Indianapolis is a Great city to visit and this hotel made our stay more pleasant. Breakfast buffet was awesome with an excellent selection

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Great hotel

By

April 03, 2017

club

Will stay again! Very polite and professional staff. My only complaint would be with the Wi-Fi, but that is every hotel.

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