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Rated 4.3 out of 5 by 238 reviewers.
Rated 3.0 out of 5.0 by slow service Incredibly slow to check in and check out! Bar service was even slower! Problems with shower which I reported. January 31, 2014
Rated 4.0 out of 5.0 by Super welcoming and professional Check-in Welcoming and efficient check-in staff, same can be said about check-out. Room and bathroom were very clean. Bed could have been a little less hard, nothing a matress topper wouldn't fix. As ever, the doors to other rooms close very hard and make considerable noise. This is not uniquie to this hotel but as it was so quiet the doors closing seemed very loud. Pool changeing rooms very tired but pool area fine. As a female traveller i felt safe. January 30, 2014
Rated 4.0 out of 5.0 by Lovely staff! I've been a regular guest at a different Holiday Inn for many years and I'm used to being well cared-for during my stay by a team who now know me well - to find an equally warm welcome and levels of personal attention from a staff I've never had contact with before was a really nice surprise. I speculate that the wheelchair-accessible room might be a little less frequently occupied as there were a few signs in the bathroom of a gentle build-up of grot despite it obviously having been cleaned well since its last occupant. It might be a good idea for a room that hasn't been let for more than a week or so to receive a once-over before it's stayed in. As a user of a large electric wheelchair I found the system of tiny lifts to take me up and down two and three-step level changes really frustrating and fiddly - I couldn't use them on my own and they moved extremely slowly. Users of large, heavy powerchairs may want to check the weight limit with the hotel as many bigger chairs and users together will be over the safe loading limit (250kg, I think) for these lifts. I really, really wish that Ipswich could join the select group of IHG hotels which have an accessible room outfitted with a ceiling track hoist - this would have transformed my stay, given me access to the bath and guaranteed my return on at least 3 further occasions in the next 3 months. January 30, 2014
Rated 4.0 out of 5.0 by returning for the third time we stayed here for the third time and it has always been very nice. The only criticismthis time was at breakfast when it seemed a little disorganised. We had to ask for tea and coffee, no plates at the servery, no bread for toast and they had run out of croissants. We just felt we were constantly asking for things. Other than that it has always been a friendly and helpful hotel just third time lucky for us was a little disappointing. January 29, 2014
Rated 5.0 out of 5.0 by Good overall value and stay Reception and restaurant staff friendly and helpful: leisure staff not quite as welcoming. Excellent value for couples and family stay. Breakfast was unrushed and good variety of food and drink: again staff were helpful to accomodate large party and children. Bar food more variable, some good quality, some not! January 29, 2014
Rated 3.0 out of 5.0 by Thursday Night ..... Must normally be a quiet night in Ipswich - we decided to have a drink at the bar while we decided what to eat - and overheard the news that the burgers were off the menu as they'd run out - no problems we thought, the rest of the menu looks good - but on arriving in the restaurant, where there were only 3 other tables occupied, we found out that not only were burgers non-existent, so was the duck, the chicken and the dessert that I was going to compensate myself with. to add insult to injury, the complimentary coffee pot was empty too the following morning - needless to say we skipped breakfast! I'd recommend a better stock management system ? January 27, 2014
Rated 5.0 out of 5.0 by Service The hotel is in a good location, great service and friendly staff January 27, 2014
Rated 5.0 out of 5.0 The best Weekend Yet I've been in a view hotels with my wife, We like to take a break from this life... And this time i could say I had the time of my life. Very relaxing mood, no noises in the hotels, and we loved the pool and jacuzzi. we also liked the ambient of the Bar very Smooth. We recomend to anyone... January 22, 2014
Rated 5.0 out of 5.0 by It's not luxurious but it ticks all the boxes I stayed in a room with my two kids. I had double bed, their sofa turned into two separate single beds. Very neat. Bathroom is small but so are we - it has bath, shower, sink and loo - perfectly adequate. Tea/coffee facilities, trouser press. We got dinner brought to room - very swift, good choice of kids food especially. Favourite thing tho was the pool - we got up early to be there for 6.30 opening and it really made our stay (they are only 7 and 5 and they loved it). It's not a huge pool, but half is devoted to serious laps - you can comfortably fit about 6 people swimming lengths in all. Breakfast buffet was fabulous - everything you can think of including a pancake machine. We got breakfast included and we certainly got our money's worth. Clean, salubrious, good value and a pool too. Really pleased. January 20, 2014
Rated 4.0 out of 5.0 by Good value break Stayed for the night with friends and toured the local area. Had stayed here before on business so knew what to expect. Hotel was fairly empty and we got a very cheap B January 15, 2014
Rated 5.0 out of 5.0 by bed was lovely The pillows spoilt our sleep they were to flat. Even folded over wasn't enough. So our sleep was very broken. But otherwise loved it January 14, 2014
Rated 3.0 out of 5.0 by Food and services I spend 6 weeks in the hotel.First week was very good. but after that food was not well cooked some were still raw, service was not professional. January 14, 2014
Rated 4.0 out of 5.0 by Very Clean Very clean hotel and freindly staff. Very small room service portions and bar drinks expensive but that was the only issue. Will stay again, overall very happy. January 14, 2014
Rated 4.0 out of 5.0 by Better than I expected !! Pleasantly surprised at this hotel and would definitely recommend it to my colleagues. January 11, 2014
Rated 5.0 out of 5.0 by great stay very good staff great hotel good staff and lovely breakfast reception team where excellent sorted every thing very easy breakfast was very good nice choice and all very fresh good location easy to get to nice and close to motorways but far enough away to be quiet and not too far from town centre shops and restaurants very close by overall a great stay and will return as soon as possibble January 10, 2014
Rated 5.0 out of 5.0 by Freindly staff , good food Good comfortable room, freindly smart staff, breakfast well cooked and presented . Peter Beccles Suffolk. January 9, 2014
Rated 2.0 out of 5.0 by Friendly staff but small rooms My wife and I stayed two nights to attend a family wedding. The room was small and we could not lower the temperature in the room without opening the window. The A/C was set centrally and inspite of setting the temperature low it kept pumping out hot air! The bathroom was extremely small and one of the spotlights was not working. It did not get fixed in the two days we were there inspite of complaining within the first hour. January 8, 2014
Rated 5.0 out of 5.0 by A pleasant stay We stayed for 2 nights just before Christmas as we were visiting family in the area. On the second night we were unable to use the bar and lounge area after 7pm as there was a very large corporate Christmas event. However we ate an excellent early bar meal and retired to our room to watch a film. We had asked for a quiet room and although it was a long walk to get there we never heard any disturbance from the event. Asking for a quiet room when booking is a good idea as we were upgraded to a better room at no extra charge. Our only criticism of the room was the size of the bathroom, which was very small, a large person would have difficulty. Although the restaurant was very good, the bar meals are also good and much cheaper. A very friendly hotel, we would definitely stay there again. January 6, 2014
Rated 5.0 out of 5.0 by Excellent all round stay From the moment we arrived we couldn't have wished for better care, especially the receptionist Sue and the duty manager , (I think her name was Monica. ) ? Very good value, excellent food and we will certainly pay a return visit January 5, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Very nice hotel. Nice swimming pool, good breakfast, very nice bed. January 5, 2014
Rated 5.0 out of 5.0 by It is impossible to find any fault with Holiday Inn, London Road, Ipswich. Everything was absolutely perfect. The staff were well trained and helpful. Eveything in the room was very clean and very tidy. The breakfast quality and quantity was excellent even to the extent of providing soya milk as an alternative for someone like me on a special diet. January 2, 2014
Rated 4.0 out of 5.0 by Ipswich Dec 13 A very good hotel. One of the better Holiday Inns I have used. I would stay again without hesitation. Recommend the Tring Chinese in town - superb meal. January 2, 2014
Rated 5.0 out of 5.0 by Ticks all the boxes I have stayed at this hotel many times as a base when visiting friends and family, and it always provides excellent value for money. The staff are very friendly and helpful. The bedrooms are reasonable, with comfortable beds and good TV, and usually very quiet. A fridge would be useful but seem to be rarely provided in hotels these days. Shower system a little dated, but adequate. Plenty of carparking and great location for heading out to the A12 or A14, or exploring the many delightful local viillages. January 2, 2014
Rated 4.0 out of 5.0 by Lovely stay My boyfriend & I stayed here for two nights 27th & 28th December as a little treat to ourselves after christmas. Lovely, clean hotel, friendly, efficient & knowledgeable staff. We had a total relaxing stay in a very quiet hotel...of which was perfect after all the rush & build up to christmas. The swimming pool & area was spotless & clean. We ate in Millers Bar on both nights as main restaurant was closed with it being the festive period but our meals were very tasty & although menu was a little limited we still had lovely meals on both nights. Park & ride is a stones throw away giving you easy access to Ipswich town for shopping & the marina. Would definitely stay again :-) January 1, 2014
Rated 5.0 out of 5.0 by Good ambiance The only thing misssing is a bidet in bathroom. Can't understand why in UK this is not a common item. Everything else very good. Excellent it has a swimming pool and play area. December 30, 2013
Rated 5.0 out of 5.0 by Great Hotel I use this hotel a lot for work purposes and i enjoy my stay every time.Excellent hotel and staff. December 30, 2013
Rated 1.0 out of 5.0 by Poor quality accommodation Sadly, the quality of the room and the overall property was not up to the expected brand standards I've experienced at other Holiday Inn properties. The room furnishings were budget quality, and the standard of maintenance was generally poor in the hallway leading to my room and within my room itself. The bath was dirty and the grouting especially was absolutely filthy when showering. I decided not to have breakfast and simply wanted to get up and go. PS - The pool was closed for maintenance but not informed at check-in or when booking. December 16, 2013
Rated 4.0 out of 5.0 by Recent stay This was my fourth stay at this hotel and the service was to its usual hight standard , just a shame the pool was out of order for maintenance. I will continue to use this hotel as a regular stop over for me when Ipswich. December 15, 2013
Rated 5.0 out of 5.0 by Excelent service and a comfortable hotel All staff very friendly and helpful, even when very busy. Check in efficient and made welcome Bedroom comfortable, bathroom slightly dated but still nice Faulty tv remote replaced immediately. Breakfast service and quality of food very good. Location excellent for Ipswich just off the junction of A14 and A12. Wish I time for the swimming pool December 5, 2013
Rated 4.0 out of 5.0 by Avoid Room 115 if you want to sleep Booked an executive room (115) for a weekend break. Room was pleasant enough, if not that big. Noticed that the boxed in heating pipes were causing a constant tapping noise, so turned off the radiator, and the noise stopped. However, during the night the noise returned, meaning neither of us got a good nights sleep. On mentioning this at checkout, our breakfasts were provided free, but I would still have preferred a decent nights sleep. Good points are that it's reasonably accessible to town, and just off the A14. Good pool etc. which is clean and a decent size, good selection at breakfast, and pleasant, friendly staff. November 28, 2013
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