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Rated 4.2 out of 5 by 262 reviewers.
Rated 3.0 out of 5.0 by A mixed picture I arrived late with an early departure for a meeting in London. and the Receptionist was very helpful and considerate. She made sure that everything was as easy as possible and her customer service was outstanding. In the morning I had allowed time for a quick swim. On arrival at the Club I had to wait for the staff member to finish chatting with the cleaner and while I found the signing in sheet. He didn't explain anything including where to find towels. Having found the changing room I returned to collect a towel and as he was still chatting suggested it might have been helpful if he had indicated where they were kept - it was not obvious. He did not supervise the pool - there was a fast swimmer in the non- lap area who was powering up and down with no regard for anyone else. When I went to return the towel the member of staff was reading a paper . I couldn't see the towel basket so I put it on the counter. . He told me I needed to go back the way I had come and put the towel there so I said that as he obviously wasn't busy he might like to do that and it would have been helpful if he had told me that to start with. At that point he was rude. I did report this at the time. It is not what I am used to in Holiday inns. March 9, 2014
Rated 4.0 out of 5.0 by Good Value Inclusive deal made this stay very good value for money but quality of evening meal was disappointing for a hotel of this standard. Observations on quality were dealt with very professionally and efficiently so we cannot complain about the overall experience and we would use again. March 8, 2014
Rated 5.0 out of 5.0 by nice clean hotel and lovely staff lots of parking spaces, when we checked in the lady realised we were struggling with all our baggage (new born babies dont travel lightely!) and offered us a person to help us take all our stuff to our room! which was fabulous because it took alot of stress away considering we had been travelling for over 4 hours. The room was bigger than anticipated and nice and clean, everything was all set up, beautiful room. Im gutted we didnt get to use the swimming pool which looked amazing. There was such a good choice for breakfast which was well worth definitely value for money and checking out was nice and quick. March 7, 2014
Rated 5.0 out of 5.0 by quiet comfortable and relaxing Wonderful welcome. Quality and space is very good. Pool, sauna steam room and jacuzza is a brilliant plus to this hotel. Highly recommended March 7, 2014
Rated 5.0 out of 5.0 by Greatly accommodating staff My husband and son stayed for two nights last weekend. They had such a lovely time that we are planning to stay as a whole family. My husband felt that the staff were very friendly and couldn't do enough to help. Both my husband and son commented on how amazing the breakfast was. March 7, 2014
Rated 2.0 out of 5.0 by Distinctly disappointing! My stay was like a trip back in time, with restricted TV channels and Pay Movies. A thin duvet and no water pressure in the shower. Not what I was expecting of a Holiday Inn. As for breakfast, when will people learn that a hot buffet invariably never is. Everything was cold. March 3, 2014
Rated 5.0 out of 5.0 by Relaxing weekend break Very good Holiday Inn with nice pool and sauna to relax in.Food good quality and very friendly staff. A good base for Ipswich and surround area. February 28, 2014
Rated 2.0 out of 5.0 by My stay Generally a nice hotel and great position but there was an incident where I had to complain to the reception February 26, 2014
Rated 3.0 out of 5.0 by My experience Generally my stay was excellent however there was one incident which I had to complain about. The issue was dealt with ok at the time by the team leader. February 26, 2014
Rated 5.0 out of 5.0 by Not worth the extra money Room was up to the usual standard but my only disappointment was paying the extra for the Executive room. Next time I will use my normal double room! February 26, 2014
Rated 5.0 out of 5.0 by So nice and friendly Excellent hotel. The staff are so friendly and helpful. If the price of the double room with sofa is the same as double room without sofa, go for the sofa room. Came in useful as daughter decided to stop with us. No problem with the staff, when we asked for the extra bed linen and towels. The gym and pool was nice to relax in after a long day's drive. Breakfast was spot on (pancake machinedid'nt always work again the staff were very helpful and attentative). Only complaint, and this is not the hotel's fault, was guests leaving their rooms very early in the morning, and letting their doors bang. Have used the hotel before but had forgotten how good it is ! Can not fault the place. February 25, 2014
Rated 3.0 out of 5.0 by Just about OK OK stay but things could be better. Need to get some large bath towels ( sheets) as the ones supplied too small. The salad with starter was limp and not fresh. When you order a cheese board you normally expect biscuits or bread - not just 3 lumps of cheese! All small things but if these are improved upon - would be good. February 24, 2014
Rated 5.0 out of 5.0 by very pleasant stay very nice stay.. bed could do with replacing as dipped in the middle.. apart from that good value and a good stay February 21, 2014
Rated 4.0 out of 5.0 by TV Again staying with Holiday Inn I am suprised that no Freeview service is available within guest rooms. Of a hotel chain with a high standard of customer serivde I find this amazing and it does have an impact on the hotels I would stay at. February 21, 2014
Rated 5.0 out of 5.0 by Attentive Staff Couple of very small problems with room were sorted in minutes. Very spacious room with more than enough facilities. Every member of staff was attentive,from check inn to check out. They are all indeed a credit to I.H.G. My room number was 104. February 20, 2014
Rated 4.0 out of 5.0 by comfortable stay for a couple of nights stayed here for 2 nights to attend a friend's funeral. Twin standard bedroom small and overcrowded with furniture, can do without a big desk and chair plus 2 arm chairs. There is only one bed side table between 2 beds which does not help Bath/shower room very small and again very conjested. Staff excellent and very helpful. Food satisfactory and parking facilities excellent Would recommend for short stays February 20, 2014
Rated 5.0 out of 5.0 by Dave Beeson's Stay Having already stayed at previous Holiday Inns, I was glad that this hotel met my expectations. I thought the food was a little pricy, but excellent quality. February 19, 2014
Rated 5.0 out of 5.0 by Hagen S. Ich habe das Hotel schon sehr oft für meine Dienstreisen genutzt, dass Personal ist immer sehr Professionell und Freundlich. Das Hotel entspricht meinen Erwartungen und kann jederzeit weiter empfohlen werden. February 17, 2014
Rated 4.0 out of 5.0 by Good stay With a few tweaks this could have rated as an excellent stay and probably far better than expected at a Holiday Inn. Food was surprisingly good, staff on the whole friendly and room adequate February 13, 2014
Rated 5.0 out of 5.0 by Excellent All excellent save for the coffee in the lounge! Really enthusiastic and helpful staff February 12, 2014
Rated 4.0 out of 5.0 by Nice hotel, but a little shabby We have stayed in this hotel a number of times over the past 7 years. We have always been happy with our stay, and the one time we weren't it was sorted out to our satisfaction. The rooms are now a little tired and the furniture shabby - in the room we stayed in this time, the one 'comfy' chair had damaged upholstery. (We were in an 'executive room', and previously there have been two comfy chairs, but there was only one on this occasion). The wooden shutters, whilst good at keeping out the light, are noisy! The staff are friendly and helpful, and the food is good. Breakfast could have a little more selection for the 'continental' section. We would stay here again if we were visiting Ipswich again. February 6, 2014
Rated 4.0 out of 5.0 by Holiday Inn Ipswich Fit for purpose but bathroom maintenance and cleanliness very disappointing. Bar and Restaurant as expected for this standard of hotel. February 5, 2014
Rated 3.0 out of 5.0 by lovely hotel excellent staff but hard beds lovely hotel, fabulous food, breakfast excellent, so much to choose. dinner fabulous we had 3 course meal and it was delicous, The s taff were very friendly and helpful. But the beds,mattresses were rock hard and i did not sleep for 2 nights February 2, 2014
Rated 5.0 out of 5.0 by great service, sky sports in bar Staff friendly comfortable room- large TV Good night sleep Breakfast good choice even black pudding with the fry up Gym looked good but no opertunity to try February 2, 2014
Rated 3.0 out of 5.0 by slow service Incredibly slow to check in and check out! Bar service was even slower! Problems with shower which I reported. January 31, 2014
Rated 4.0 out of 5.0 by Super welcoming and professional Check-in Welcoming and efficient check-in staff, same can be said about check-out. Room and bathroom were very clean. Bed could have been a little less hard, nothing a matress topper wouldn't fix. As ever, the doors to other rooms close very hard and make considerable noise. This is not uniquie to this hotel but as it was so quiet the doors closing seemed very loud. Pool changeing rooms very tired but pool area fine. As a female traveller i felt safe. January 30, 2014
Rated 4.0 out of 5.0 by Lovely staff! I've been a regular guest at a different Holiday Inn for many years and I'm used to being well cared-for during my stay by a team who now know me well - to find an equally warm welcome and levels of personal attention from a staff I've never had contact with before was a really nice surprise. I speculate that the wheelchair-accessible room might be a little less frequently occupied as there were a few signs in the bathroom of a gentle build-up of grot despite it obviously having been cleaned well since its last occupant. It might be a good idea for a room that hasn't been let for more than a week or so to receive a once-over before it's stayed in. As a user of a large electric wheelchair I found the system of tiny lifts to take me up and down two and three-step level changes really frustrating and fiddly - I couldn't use them on my own and they moved extremely slowly. Users of large, heavy powerchairs may want to check the weight limit with the hotel as many bigger chairs and users together will be over the safe loading limit (250kg, I think) for these lifts. I really, really wish that Ipswich could join the select group of IHG hotels which have an accessible room outfitted with a ceiling track hoist - this would have transformed my stay, given me access to the bath and guaranteed my return on at least 3 further occasions in the next 3 months. January 30, 2014
Rated 4.0 out of 5.0 by returning for the third time we stayed here for the third time and it has always been very nice. The only criticismthis time was at breakfast when it seemed a little disorganised. We had to ask for tea and coffee, no plates at the servery, no bread for toast and they had run out of croissants. We just felt we were constantly asking for things. Other than that it has always been a friendly and helpful hotel just third time lucky for us was a little disappointing. January 29, 2014
Rated 5.0 out of 5.0 by Good overall value and stay Reception and restaurant staff friendly and helpful: leisure staff not quite as welcoming. Excellent value for couples and family stay. Breakfast was unrushed and good variety of food and drink: again staff were helpful to accomodate large party and children. Bar food more variable, some good quality, some not! January 29, 2014
Rated 3.0 out of 5.0 by Thursday Night ..... Must normally be a quiet night in Ipswich - we decided to have a drink at the bar while we decided what to eat - and overheard the news that the burgers were off the menu as they'd run out - no problems we thought, the rest of the menu looks good - but on arriving in the restaurant, where there were only 3 other tables occupied, we found out that not only were burgers non-existent, so was the duck, the chicken and the dessert that I was going to compensate myself with. to add insult to injury, the complimentary coffee pot was empty too the following morning - needless to say we skipped breakfast! I'd recommend a better stock management system ? January 27, 2014
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