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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1341 reviews
89%
Recommend This Property

Ratings Breakdown

1341reviews

  • 5 Stars
    752
  • 4 Stars
    374
  • 3 Stars
    112
  • 2 Stars
    60
  • 1 Stars
    43

Nothing Fancy - Poor Customer Service

By

January 23, 2020

club

Nothing fancy in hotel, terribly small bathrooms and extremely poor customer services, especially in bar/restaurant

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Great service through out

By

January 22, 2020

This hotels is well lit modern. Clean rooms, excellent service from all staff members, clean pool and changing area. Good options on the breakfast buffet hot and cold meals .

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Holiday inn Ipswich

By

January 21, 2020

club

One of the best nights sleep and just genuinely feeling comfortable! Rooms are spacious and very clean and all the staff are very approachable and friendly. We had breakfast which is a buffet all I can say is 10/10

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Nice place and excellent staff

By

January 20, 2020

This stay was excellent and did not disappoint.
I have stayed here before and on both occasions I was treated with respect.
The staff are friendly and curtious.
No issues at all.

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Nice hotel in Ipswich

By

January 20, 2020

Great customer service from the reception team. The rooms are a bit outdated, bathrooms are very small but overall it was all fine.

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Overnight stay

By

January 19, 2020

club

Met our needs but the size of the bathroom which was no larger than a cupboard let the experience down as one could barely turn around without hitting something and I am of average size

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Could do better.

By

January 16, 2020

club

Pre-ordered a 3 course meal on arrival. Reception guided us to the Restaurant for a 7.30pm table. Went to the Restaurant, which looked closed and empty only to be told, whilst standing in the Restaurant, "there is no Restaurant!". Received a phonecall after our meal in the Bar Area and ORDERED to go back to the Bar to pay your £10.00 supplement for your Steaks immediately - i.e rude Restaurant Staff. Reception staff, on the other hand, were incredibly helpful, Restarant staff not so much.
Overall Hotel was clean and tidy great Breakfast. Some staff need to recognise the value of their customers as a matter of urgency.

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Holiday inn ipswich

By

January 12, 2020

platinumelite

This hotel is excellent in all ways food is very and and staff are friendly and is ideally situated .
This hotel is ideal for business and family events

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Service in the restaurant

By

January 11, 2020

club

I had a very good experience with the kindness, flexibility of the guy giving the service.

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Good consistent service

By

January 10, 2020

I use this hotel when visiting friends. I book a bargain whenever possible as my time is flexible. It is lovely to have a pool on site, and the buffet breakfast has lots of choice. Staff are friendly and helpful. It is useful that most of the rooms are on the ground floor.

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Great service

By

January 08, 2020

Nice hotel very friendly staff good food nice clean rooms

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Xmas stay

By

January 07, 2020

club

Nice quiet hotel except for noisy families in adjacent rooms, although you can get this anywhere at xmas. Got a good night sleep due the peace and quiet when things settled down. Staff were nice and friendly. Good location for getting out and about. Nice to see security measures on the car parks. Some nice furniture in the room but few pieces showing age. Might avoid a family room next time.

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