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Rated 4.1 out of 5 by 473 reviewers.
Rated 5.0 out of 5.0 by Great Room We enjoyed to be at this facility on Dec.23 to Dec. 25, 2013. We enjoyed the breakfast and all facilities. Great Staff and service. January 2, 2014
Rated 3.0 out of 5.0 by Not as expected Hotel shows its age. Location is good. We had an issue with room cleanliness. The hotel has an issue with housekeeping. After telling manager they did compensate us for this deficiency. Room was small. There is no light near the closet so it was hard to arrange our clothes there. The AC was extremely noisy. Breakfast however was excellent. January 2, 2014
Rated 1.0 out of 5.0 by poor cleanliness the bathroom bath/shower had 2 areas where the liner was recessed. under the recess was a great deal of mold/mildew. I had a bad reaction to my sinuses and ended up leaving the motel as I would no longer stay there January 2, 2014
Rated 3.0 out of 5.0 by run down, old, over priced, No free brkfst Stayed in late Dec. was charged service fees that are not mentioned til after you check in. It is a required fee for wireless and parking(that's what they told me it was for its about $10# I wanted to print and I was going to have to pay for internet in the business center and prints, I had my own laptop and yet they don't have a printer hookup for that option. #what is the fee for then) NO free breakfast. tub backed up, but maintinence came right away and was very efficient. very long wait to check in only 2 checking in and they were still cleaning rooms at 9 pm when we got back. This is a very old hotel where they spent the money re-doing the entry and pool but nothing to rooms. expensive. the pool might be the only good thing we have to say about the hotel. The "kid" area is a small playground equipment near the pool area. they do have an arcade. we were not going to Disney this is located very near there so LOTs of traffic is expected January 1, 2014
Rated 1.0 out of 5.0 by very bad service never clean the room and the hotel charged me nights that I nerver been in the hotel i WILL never come back it is the worst hotel ihad ever been January 1, 2014
Rated 4.0 out of 5.0 by great service excellent service by staff . enjoyed during the stay January 1, 2014
Rated 3.0 out of 5.0 by Comfortable bed....BUT..... Our keys did not work when we got to the LAST room of the top floor of the second tower....after traveling till 10 PM...they did move our room and came with us to make sure the keys worked. The next day, we got to the room at 1 AM....and it had not been made up or given fresh towels. We did NOT put a " do not disturb" sign.....though we were brought fresh towels right away, January 1, 2014
Rated 2.0 out of 5.0 by breakfast not included Overal, the room is nice but there are lots of hidden charges and breakfast is not included (˜$11.70/person). When I booked the room, we spent ~113/night for 5 days. So when you book on line, make sure to add the extra cost for breakfast. December 31, 2013
Rated 3.0 out of 5.0 by Room with a budget! Constraints / consideration set - - I did not want to spend too much money on accomodation while visiting Orlando - the theme parks were a rip off anyway. - I also wanted to use up my reward points - Lastly wanted to stay close to the Disney Resorts So if you are looking for an okay place to stay while visiting Disney/Universal with family - this may be the place for you. Centrally located and 20-30 minutes drive from most major attractions, easy access, many budget friendly eating options. - The breakfast is top notch. - easy parking Not so great: - crowded - especially during breakkie time - Rooms are totally cramped or atleast the one we were staying; - AC was not great - the bunker beds did not get the draft and my girl ended up sleeping opn our bed; so not good. - Room was dark and messy - Value for Money ?? no.. Is good if you have some points to burn, do not want pricey hotels and want to stay close to Disney world. December 30, 2013
Rated 5.0 out of 5.0 by Perfect Location to Disney King Suite: Comfortable beds and soft linens; sofa bed very uncomfortable due to skinny mattress; towels are plush; full size fridge was great; water pressure great; bathroom small but served us well; breakfast: lots of selection; food is great; location is within walking distance to various restaurants, flea markets and other shopping areas; MK 1.5 miles away. check in and check out quick; Only con: ac was too loud December 30, 2013
Rated 5.0 out of 5.0 by Bed super comfy after all day at disney!! My family and I spent Christmas here! The room was perfect my kids slept in the bunk beds and hubby and I got the bed!! It was very clean and super comfy! Only complaint is the parking lot! Our room was in tower 1 by front door and every night we returned from disney after 11 with 3 sleeping toddlers having to park two football fields away ( or at least it seemed)! Christmas night had to park on the grass! It was definitely a pleasant room and we will definitely be back! December 29, 2013
Rated 1.0 out of 5.0 by Memorable Experience It was for sure a memorable experience. I requested a room on a high floor, in advance, over the pool. When I got there I had a room as far away for the pool as you could get on the second floor. No one cared enough to look at the reservation request in advance nor try to accommodate the request. I booked the reservation for four nights, I ended up staying only the one night, canceled my trip and drove back home. I should not have even been charged for the night I stayed. December 29, 2013
Rated 3.0 out of 5.0 by TIme arriving ! I made a reservation from Dec. 23 and 24 however I arrived on Dec. 24 at 2: 00 AM. I requested credit for Dec. 23 however the manager said NO. December 28, 2013
Rated 3.0 out of 5.0 by ELEVATOR The elevators made so much noise that We had trouble sleeping! Then my credit card was charged 2 times for the same night and caused me to have NSF Fees for 2 days before it was corrected. December 19, 2013
Rated 5.0 out of 5.0 by Nice overnight stay Stayed for a business meeting close to the hotel. Staff is is always great and rooms are nice at this location. I enjoy the rewards program from Holiday Inn. I will be back next month. December 16, 2013
Rated 3.0 out of 5.0 by Very average facilities. Staff very nice & helpful. Bathroom was awful. Very small...hard to turn around in it. Walls are textured...I scraped my arm while on the toilet!!! Room was adequate! Continental breakfast was very lame! Full breakfast better! December 12, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great staff. We both slept wonderfully. We had a small problem with the tv and staff came very quickly fixed it. Our stay was great. The staff at the breakfast bar was very helpful and considerate as well. December 12, 2013
Rated 5.0 out of 5.0 by AWESOME Great Staff and Great Service! One of the Best Holiday Inn's that I've been at! Be Back SOON!! ~JC December 12, 2013
Rated 4.0 out of 5.0 by Good stay! We had a good stay! Would recommend this location! December 7, 2013
Rated 5.0 out of 5.0 by server we really loved it we had a great time specially kevin from engineerin,ej and the spanish lady from night shift and miguel from room service and houskeeping,were really helped us a lot,thank you hope to see u soon December 6, 2013
Rated 5.0 out of 5.0 by ABSOLUTELY MAGNIFICENT This property is absolutely a gem! The staff is amazing and the experience was epic. WE ARE COMING BACK! December 5, 2013
Rated 5.0 out of 5.0 by Brittanie and EJ were phenomenal! The hotel was clean. Checkin was a piece of cake with EJ! We were able to get nursery beds for the infants, early check in times when available. We reserved 7 rooms requesting the same floor since it was Thanksgiving. EJ and Brittanie made sure we were all checked in as requested, and even personally delivered the keys when the final rooms were ready. Great staff, great facilities and the restaurant team at breakfast buffet was good, too. December 4, 2013
Rated 5.0 out of 5.0 by Great staff and service! Your staff is very knowledgable, pleasant considerate. They were very helpful. Thanks a bunch! November 30, 2013
Rated 2.0 out of 5.0 by Love Holiday Inn - just not this one. Pros: - Clean room. - Comfortable bed. Cons: - At time of check-in, Rep. was slightly rude and did not give me the breakfast buffet voucher that was included with my reservation - I had to ask for it. - Large busses and trucks park in such a manner that they use 5-10 spots each. The night that I stayed, there were four busses and three trucks taking up spots next to the hotel - leaving myself and others to park at the very back of the rear lot. - I don't know if this is standard protocol, but the night that I stayed the rear sliding door entrance was locked (i.e. card access disabled) and a group of guests were left waiting for about 5 minutes before security came to unlock it. - The TV in my Junior Suite was tucked away in a wall recess parallel to the bed - I literally had to move it to the edge of the counter and turn in ~45 degrees to view it from the bed. - The bathroom in my Junior Suite was the smallest that I had ever seen in a hotel room. The Holiday Inn Hotel & Suites Across From Universal Orlando is a much better value and experience - complimentary bottles of water upon check-in, reserved parking for IHG members, more modern hotel decor, etc. If you're looking for a good value that is centrally located, that's the one. November 27, 2013
Rated 5.0 out of 5.0 by Clean room, comfortable bed and prompt service Clean and comfortable bed. Nice ambience and attentive staffs. November 27, 2013
Rated 4.0 out of 5.0 by Main gate HI Clean, reasonable, and close to Disney and restaurants, and Highways. Stayed here before and was surprised that there was a 'resort fee' this time---why?? Its not excessive but it gets old to have a tax on the tax on the resort fee...just raise the rate a few bucks and call it a day. other than that, would stay there again just because of price and proximity. November 26, 2013
Rated 3.0 out of 5.0 by Check your receipt First clue was when there was not a receipt under the door. When I approached the front desk and said I wanted to check out I was ask if I wanted a receipt. Never had that question asked before. When I received the statement there was not itemization just a total which was much larger than I expected. I ask what is this. Again, never had a statement from a Holiday Inn that did not show taxes and other fees. When they finally produced a proper statement there was a resort fee. There was a tax on top of this $6 fee. I had a bar charge which was added twice in the exact same amount. The staff argued and started looking through the tickets from the bag. I said you can look as ling as you like but will not find two tickets. Then finally removed the second charge. So check this property I believe they take advantage of the Disney visitors. November 24, 2013
Rated 5.0 out of 5.0 by Nice and friendly staff, with very clean and comfortable beds I feel that this hotel did their very best to make our stay nice. They took care to see everything was as it should be. thank you November 23, 2013
Rated 4.0 out of 5.0 by ok hotel Its a huge hotel old in old town, but well mantained, close to evrything. Its very practicall if you are going around parks. My room came with a minifridge wich is very convinient for families travelling in the parks. A good place to sleep when visiting parks. Staff is very good, one of the reasons and aged hotel still works so good. The downside vending machines are few and take only quarters, ice machines are few. November 21, 2013
Rated 4.0 out of 5.0 by Nice and Flashy It was a nice hotel and excellent staff. The breakfast is not free however, it is for IHG members but I didn't like that it wasn't. It was one of the best hotel breakfasts I have seen along with the best care package I have received for being an IHG member yet. November 18, 2013
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