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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1571 reviews
78%
Recommend This Property

Ratings Breakdown

1571reviews

  • 5 Stars
    790
  • 4 Stars
    326
  • 3 Stars
    187
  • 2 Stars
    146
  • 1 Stars
    122

Jrharley4

By

November 17, 2017

I have been staying at IHG properties for many years now.. never quite have i had an experience like this hotel..just amazed that it had the ratings on the internet that it has. When we got there around 9 p.m. to check into our room, it was not ready so we had to wait about 45 minutes ...after seeing the inside of their rooms they were not clean at all, stains everywhere, stains on their sheets on their carpet.. moved us to three different rooms within a 10 hours span, has the old AC wall units that are noisy and rattle, they do not control the climate very well, it's too cold before they shut off and then too warm before they cut back on.. the second time they moved us to floor six, when you get off the elevators it smelt like urine... now for the positive feedback, the staff there were polite and accommodating, they tried to make it right but it's not their fault the hotel has all of these issues.

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