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Rated 4.2 out of 5 by 584 reviewers.
Rated 5.0 out of 5.0 by Perfect Location to Disney King Suite: Comfortable beds and soft linens; sofa bed very uncomfortable due to skinny mattress; towels are plush; full size fridge was great; water pressure great; bathroom small but served us well; breakfast: lots of selection; food is great; location is within walking distance to various restaurants, flea markets and other shopping areas; MK 1.5 miles away. check in and check out quick; Only con: ac was too loud December 30, 2013
Rated 5.0 out of 5.0 by Bed super comfy after all day at disney!! My family and I spent Christmas here! The room was perfect my kids slept in the bunk beds and hubby and I got the bed!! It was very clean and super comfy! Only complaint is the parking lot! Our room was in tower 1 by front door and every night we returned from disney after 11 with 3 sleeping toddlers having to park two football fields away ( or at least it seemed)! Christmas night had to park on the grass! It was definitely a pleasant room and we will definitely be back! December 29, 2013
Rated 1.0 out of 5.0 by Memorable Experience It was for sure a memorable experience. I requested a room on a high floor, in advance, over the pool. When I got there I had a room as far away for the pool as you could get on the second floor. No one cared enough to look at the reservation request in advance nor try to accommodate the request. I booked the reservation for four nights, I ended up staying only the one night, canceled my trip and drove back home. I should not have even been charged for the night I stayed. December 29, 2013
Rated 3.0 out of 5.0 by TIme arriving ! I made a reservation from Dec. 23 and 24 however I arrived on Dec. 24 at 2: 00 AM. I requested credit for Dec. 23 however the manager said NO. December 28, 2013
Rated 3.0 out of 5.0 by ELEVATOR The elevators made so much noise that We had trouble sleeping! Then my credit card was charged 2 times for the same night and caused me to have NSF Fees for 2 days before it was corrected. December 19, 2013
Rated 5.0 out of 5.0 by Nice overnight stay Stayed for a business meeting close to the hotel. Staff is is always great and rooms are nice at this location. I enjoy the rewards program from Holiday Inn. I will be back next month. December 16, 2013
Rated 3.0 out of 5.0 by Very average facilities. Staff very nice & helpful. Bathroom was awful. Very small...hard to turn around in it. Walls are textured...I scraped my arm while on the toilet!!! Room was adequate! Continental breakfast was very lame! Full breakfast better! December 12, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great staff. We both slept wonderfully. We had a small problem with the tv and staff came very quickly fixed it. Our stay was great. The staff at the breakfast bar was very helpful and considerate as well. December 12, 2013
Rated 5.0 out of 5.0 by AWESOME Great Staff and Great Service! One of the Best Holiday Inn's that I've been at! Be Back SOON!! ~JC December 12, 2013
Rated 4.0 out of 5.0 by Good stay! We had a good stay! Would recommend this location! December 7, 2013
Rated 5.0 out of 5.0 by server we really loved it we had a great time specially kevin from engineerin,ej and the spanish lady from night shift and miguel from room service and houskeeping,were really helped us a lot,thank you hope to see u soon December 6, 2013
Rated 5.0 out of 5.0 by ABSOLUTELY MAGNIFICENT This property is absolutely a gem! The staff is amazing and the experience was epic. WE ARE COMING BACK! December 5, 2013
Rated 5.0 out of 5.0 by Brittanie and EJ were phenomenal! The hotel was clean. Checkin was a piece of cake with EJ! We were able to get nursery beds for the infants, early check in times when available. We reserved 7 rooms requesting the same floor since it was Thanksgiving. EJ and Brittanie made sure we were all checked in as requested, and even personally delivered the keys when the final rooms were ready. Great staff, great facilities and the restaurant team at breakfast buffet was good, too. December 4, 2013
Rated 5.0 out of 5.0 by Great staff and service! Your staff is very knowledgable, pleasant considerate. They were very helpful. Thanks a bunch! November 30, 2013
Rated 2.0 out of 5.0 by Love Holiday Inn - just not this one. Pros: - Clean room. - Comfortable bed. Cons: - At time of check-in, Rep. was slightly rude and did not give me the breakfast buffet voucher that was included with my reservation - I had to ask for it. - Large busses and trucks park in such a manner that they use 5-10 spots each. The night that I stayed, there were four busses and three trucks taking up spots next to the hotel - leaving myself and others to park at the very back of the rear lot. - I don't know if this is standard protocol, but the night that I stayed the rear sliding door entrance was locked (i.e. card access disabled) and a group of guests were left waiting for about 5 minutes before security came to unlock it. - The TV in my Junior Suite was tucked away in a wall recess parallel to the bed - I literally had to move it to the edge of the counter and turn in ~45 degrees to view it from the bed. - The bathroom in my Junior Suite was the smallest that I had ever seen in a hotel room. The Holiday Inn Hotel & Suites Across From Universal Orlando is a much better value and experience - complimentary bottles of water upon check-in, reserved parking for IHG members, more modern hotel decor, etc. If you're looking for a good value that is centrally located, that's the one. November 27, 2013
Rated 5.0 out of 5.0 by Clean room, comfortable bed and prompt service Clean and comfortable bed. Nice ambience and attentive staffs. November 27, 2013
Rated 4.0 out of 5.0 by Main gate HI Clean, reasonable, and close to Disney and restaurants, and Highways. Stayed here before and was surprised that there was a 'resort fee' this time---why?? Its not excessive but it gets old to have a tax on the tax on the resort fee...just raise the rate a few bucks and call it a day. other than that, would stay there again just because of price and proximity. November 26, 2013
Rated 3.0 out of 5.0 by Check your receipt First clue was when there was not a receipt under the door. When I approached the front desk and said I wanted to check out I was ask if I wanted a receipt. Never had that question asked before. When I received the statement there was not itemization just a total which was much larger than I expected. I ask what is this. Again, never had a statement from a Holiday Inn that did not show taxes and other fees. When they finally produced a proper statement there was a resort fee. There was a tax on top of this $6 fee. I had a bar charge which was added twice in the exact same amount. The staff argued and started looking through the tickets from the bag. I said you can look as ling as you like but will not find two tickets. Then finally removed the second charge. So check this property I believe they take advantage of the Disney visitors. November 24, 2013
Rated 5.0 out of 5.0 by Nice and friendly staff, with very clean and comfortable beds I feel that this hotel did their very best to make our stay nice. They took care to see everything was as it should be. thank you November 23, 2013
Rated 4.0 out of 5.0 by ok hotel Its a huge hotel old in old town, but well mantained, close to evrything. Its very practicall if you are going around parks. My room came with a minifridge wich is very convinient for families travelling in the parks. A good place to sleep when visiting parks. Staff is very good, one of the reasons and aged hotel still works so good. The downside vending machines are few and take only quarters, ice machines are few. November 21, 2013
Rated 4.0 out of 5.0 by Nice and Flashy It was a nice hotel and excellent staff. The breakfast is not free however, it is for IHG members but I didn't like that it wasn't. It was one of the best hotel breakfasts I have seen along with the best care package I have received for being an IHG member yet. November 18, 2013
Rated 5.0 out of 5.0 by Great customer service It was very late for us driving with a small kid very tried. We did not have reservations and finally we found this hotel. Wow!!! Great customer service!!!! Was very pleased with this hotel. Thank you!!!! November 14, 2013
Rated 3.0 out of 5.0 by GREAT PRICE BUT AIR CONDITIONER AND TRAFFIC RUINED STAY! I couldn't get into my usual Disney hotel and took the chance at a Disney Good Neighbor hotel - and boy it was cheap! We stayed in a family suite with bunk beds. They were smaller than I thought and REALLY close to the adult bed, and there is no separation between rooms. ALL of this would have been OK, (and the room was REALLY clean), but the air conditioner ruined the stay. The "Fan Always ON" WASN'T working, front desk had no solution other than changing rooms, and without the air on the traffic was extremely noisy. So, we had to rig up a system to keep the air on as much as possible BUT that mean a STREAM of cold air that you couldn't control was RIGHT on the adults in their bed. The AIR is WAY too close to the bed. The entire night was spent falling asleep, then waking up 10 minutes later when the air turned off, then fighting for blankets when it turned back on and the unit started freezing us again. Won't stay again. Spend the extra money and stay on property, even the small Disney rooms have better amenities. November 14, 2013
Rated 2.0 out of 5.0 by Room not available We were in town for a UCF Football visit and had reserved a 2 bed room for 3 adults several days in advance. Upon arrival the guest services person informed us that we had been upgraded to a King Suite which was the nicest room they had. I inquired about the need for 2 beds and he assured us that we had an addtional bed for the 3rd person. This turns out to be the couch and the room that we had reserved 2 queens was not available for us. My son had to sleep on the couch, which would be ok if he were not a 245 # football player and of course he did not sleep well. We were given no concessions for our inconvenience. I wrote a feedback form and passed it back with the letter from the general manager along with my contact information, we never heard from him. So much for the 100% GUARANTEE November 14, 2013
Rated 2.0 out of 5.0 by room swap we reserved a 2 bed room, when arrived rather late in the evening and were told we were being upgraded to a king suite. We were told the room would sleep 3 and there were no 2 bed rooms available even though we had a reservation. The room did sleep 3, but my son had to sleep on the couch. November 13, 2013
Rated 4.0 out of 5.0 by Best pillows ever!!! Great price, McDonald's next door, best pillows I've ever used, large pool, quick elevators, shuttles run only 2 times in morning and at night - have to tip bus driver, tub not so clean, service not so hot but your really not there except at night. November 12, 2013
Rated 3.0 out of 5.0 by good hotel, but could make small improvements Room was comfortable. We used the hotel's guest laundry, and it was ok, but there should be a small table and chair to use while the laundry is being done. Also, breakfast was included, but it was not made clear at check in how the process works. November 11, 2013
Rated 5.0 out of 5.0 by Softball weekend We were staying at the hotel for a weekend of softball. I was greeted every single day by at least one or more employees and they were all extremely pleasant. They helped with directions, maps, food suggestions and extra keys.Thank you for a lovely stay! November 6, 2013
Rated 5.0 out of 5.0 by Such helpful staff I really enjoyed the stay at your hotel. The staff absolutely went above and beyond in being gracious and helpful. Our shuttle bus driver even greeted us with candies when he came to pick us up! Excellent! October 28, 2013
Rated 5.0 out of 5.0 by Love the staff! We had such a great stay that our 2 day stay turned into a 4 day stay. Miguel in the dining area always made sure to make us feel as though we mattered. EJ made sure our accommodations were everything we could have asked for. Even the roll away bed was not your typical fold in half scrawny mattress this was an actual full sized mattress on a solid bed. WOW! EJ, David, Miguel and Willie are just 4 of the many reasons we will stay there again. October 24, 2013
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