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Rated 4.1 out of 5 by 466 reviewers.
Rated 5.0 out of 5.0 by Great stay We booked this hotel from previous experience, and loved it so much we re-booked a 2nd week. A great location for shops and restaurants you can walk to. Best of all it is very near to Old Town which we loved, especially on week-ends with the old cars rally and entertainment. Good location for the parks (transport available) and the not so well known sights of Florida. Stephen, the manager was accommodating and friendly, as were all the staff. July 2, 2014
Rated 1.0 out of 5.0 by Disappointed Upon arrival my room was in someone else in our group name, even though I had completely paid my room in full prior to arrival, my room wasn't even in my name. I had to show my confirmation email to them... they changed it, switched our room keys .. but it remained in her name even when we checked out we discovered at check out. Room was not cleaned, no towels or washclothes were placed in our room. I had to go to lobby to request towels and wash clothes...someone finally came after15 minutes with only towels he had to return to get wash clothes. I was so ready to take my shower after a long day but no washclothes and towels to use , I had to sit and wait. The room was not cleaned , the floor wasn't vacuum. This was our second family reunion stay at this hotel. The first stay was wonderful this stay was awful. We booked a group rate they even tried to charge some of us a different rate. I was so ready to leave will never stay at this hotel again. July 2, 2014
Rated 3.0 out of 5.0 by solved issues Upon arrival we were greeted by a very friendly front desk staff. We were given our room about 2 hours after arrival but that was ok bc we were early.there are no bellhops so we had to use the only cart in the lobby to bring our luggage up. The lobby was clean and average. As you know this is not a 5 star hotel, however I do expect a clean room. The room was very small but again that is expected. Dust in corners, sugar ants all over the sink, dirt on the floor, stain on the comforter and curtains are not acceptable but by the time I found these things it was the next morning and we were already unpacked and settled. I have a 1 year old so if you have children you know you do not want to pack up and change rooms. I asked the housekeeping to please clean my room that morning. Finally at 4:30 pm they cleaned it but said they had no more comforters but they gave me an extra sheet and the curtains are a maintenance issue and they will notify them. By the end of my stay, the curtains were never taken care of. Ok so for the good part. I spoke to the mod Stephen. I showed him photos. He was very pleasant and concerned. He offered to take one night off the bill. which was generous. I accepted. I write this for 2 reasons. One always check your room before you unpack and two make sure you notify the manager as they will usually be accommodating. July 2, 2014
Rated 4.0 out of 5.0 by SEE YOU NEXT YEAR..!! PROS..... NEED TO MENTION "ADRIAN" AT THE FRONT DESK, FRIENDLY PERSON , EXTRA ATTENTIVE , HE WAS ALWAYS THERE TO HELP US SINCE DAY ONE THROUGH ALL OUR STAY AT THIS HOTEL, ALSO , STEPHEN "MOD" , HE HELPED US DURING OUR STAY,, WE HAD A COUPLE OF ISSUES BUT THEY WHERE SOLVED IMMEDIATELY TWO NAMES TO REMEMBER ..... CONS..... ( I BOUGHT TICKETS FOR DISNEY, AND OTHER PARKS AT THIS HOTEL, BUT WE HAD TO GO TO A RESORT TO GET SOME INFORMATION ABOUT FAMILY VACATION PACKAGES FOR ALMOST 4 HOURS JUST TO GET THE DISCOUNT, THEY TOLD ME IT WAS A 90 MINUTE VISIT BUT IT WASNT, DID NOT BUY THEIR VACATION PACKAGE THOUGH ) July 1, 2014
Rated 5.0 out of 5.0 by Great location and great value This hotel was minutes away from all of the activities my family and I planned to visit. Hotel is a bid dated and so the air conditioner was loud. But we left it running while we were out during the day and slept with it off at night. Would stay here again and recommend it for its staff service, value, and location. June 30, 2014
Rated 5.0 out of 5.0 by Nice Holiday Inn stayed for one night to sleep and hit the parks. The room was clean and the front desk friendly. June 27, 2014
Rated 5.0 out of 5.0 by Great staff The staff at this hotel are very friendly and quick to take care of customer needs. They made us feel very welcome here. June 27, 2014
Rated 4.0 out of 5.0 by Quality Room at Great Proces The Holiday Inn did not look like much as you approach from the road, but the lobby and reception area were very modern and exceptionally clean and inviting. The room was extremely clean with a great assortment of tv channels for both the adults and children. There was a very large pool and hot tub in the event the family needs to get out of the heat. The staff was great - courteous and very outgoing. The only real issue was the parking at night. The lots fills very quickly and you may end up parking in the very rear of the building and have quite the walk to your room. June 26, 2014
Rated 5.0 out of 5.0 by good location and great service The place is very clean and the staff is great. They offer shuttles too. There's a lots of restaurants and shops next to it and the best part is most of the Disney parks are like 10 minutes away. June 25, 2014
Rated 5.0 out of 5.0 by Great stay with suberb service love the cleanliness and service I received, I only spend 1 night there but I will be back. please redo your business center, not up to par. but service was outstanding!!!! June 24, 2014
Rated 5.0 out of 5.0 by great hotel This hotel is amazing ,its clean well run and the staff there especiall. Stephen really go out of there way for you June 23, 2014
Rated 5.0 out of 5.0 by A Pleasant Surprise This hotel far surpassed our expectation. We booked hotel as a last minute deal, we already knew the location and had stayed at the hotel before it became a Holiday Inn. We were very impressed with the welcome we got from reception and the recognition they gave for being platinum members. We were upgraded to a suite and was very impressed with the refurbishments Holiday Inn have made since taking over. Our suite was comfortable and very clean, well equipped and we had a pool view from the balcony. We visited the pool every day and found it very pleasant - clean and relaxing.The staff at this hotel are excellent, always helpful, friendly and give customers their full attention. We were impressed with the reception who always had a friendly smile and dealt with any enquiry in a positive and helpful manner, ringing our suite to check if we were happy and needed anything to make us more comfortable. The cleaning staff also did a wonderful job and the suite was always cleaned, towels and bed linen replenished as required. The hotel is in an excellent location for visiting Disney but also offers access to the I4 which makes visiting other parks and shopping in the surrounding area easy. We walked over to the Old Town which is just opposite and well worth a visit for the Car Show and Celebration which is within a five minute drive. The hotel has a restaurant on-site and also a bar which has a happy hour. We would definitely stay at this hotel again and would recommend it to our family and friends. June 23, 2014
Rated 5.0 out of 5.0 by Good Place to Stay Good location, clean room. Overall is very good!!! June 23, 2014
Rated 5.0 out of 5.0 by Great service The room was a bit tired- extremely clean and the customer service from the desk team was FANTASTIC! There was no one that i saw that did not say hi to me! June 23, 2014
Rated 5.0 out of 5.0 by Amazing restuarant staff We enjoyed our stay very much. Miguel in the restaurant was very helpful in directing where things were. We like the pool area with the lounge right next to it. Good place for overnight to get some rest and let the kids swim. June 23, 2014
Rated 5.0 out of 5.0 by Great staff The employees at this location are very nice and helpful. We had a quick check-in and our kids were able to swim when we got in and agin before we left the next day. June 23, 2014
Rated 4.0 out of 5.0 by Freindly At first sight of the hotel as I made my initial approach the building reminded me of the orginal Holiday Inns from the early years. It was kept as well as can be expected at her age, the amenities are fine. Elevators service fast though the carpet in them needs attention. The location of the hotel is conventient however, putting the address numbers on the front on the building facing the street would be helpful. Ample parking for guest and the handicap parking for disabled is plenty. My stay was brief so I did not get to use all of the other amenitie offered. Overall I enjoyed my stay and I thought this hotel was a very good choice the friendly and classy staff is second to none at the front desk during my check in. June 21, 2014
Rated 3.0 out of 5.0 by Not the best place This Motel room seemed a little dated. The TV for the kids sounded great, but it was an OLD TV that did not come in clear at all. This was just for one night, so we did not fight it. It was just a so-so stay at this place June 20, 2014
Rated 5.0 out of 5.0 by Customer service is the best the people here treated me and my family like royalty. Great customer service June 20, 2014
Rated 5.0 out of 5.0 by Great pool area and service We stayed one night and our kids enjoyed the pool. The staf was very accommodating and our room was clean. We will definately be back. June 20, 2014
Rated 5.0 out of 5.0 by Good value Good value for the money. Excellent staff and pleasant experience. Thanks Holiday Inn! June 19, 2014
Rated 5.0 out of 5.0 by Wonderful stay We stayed for four nights. The room was cleaned everyday. Fresh clean towels everyday. We were able to access the internet quickly. The room met all the needs for our stay. We also liked that the hotel was easy to locate and right off the highway and interstate that took us to the local theme parks. June 19, 2014
Rated 5.0 out of 5.0 by Very Nice Stay I was really pleased to find this hotel nice and clean. The front desk personnel were very nice. The rooms were clean and the breakfast was very good! June 18, 2014
Rated 5.0 out of 5.0 by Clean, great service Room was clean and comfortable. Personnel were courteous and very willing to help, June 18, 2014
Rated 3.0 out of 5.0 by general condition Okay - not great but could use upgrade. close to Disney . June 17, 2014
Rated 4.0 out of 5.0 by Great Value and Friendly Staff Great Value but more importantly staff were super helpful! A definite great place to staff when in the area! They really recognize IHG reward club members! June 17, 2014
Rated 5.0 out of 5.0 by Knowledgable Staff The staff here was very helpful with directions and park information. They were also able to help reserve my transportation to and from the parks as well as the airport. The location is excellent and the staff in the morning at the breakfast are friendly and helpful. This hotel has a nice fitness center and outdoor pool. June 16, 2014
Rated 5.0 out of 5.0 by Great Outdoor Facilities The hotel staff was very upbeat and friendly. The outdoor pool and hot tub were great for the family. The rooms were clean and the breakfast had a great selection. Overall great place to relax with the family and also a great choice if going to Disney. This hotel has it all for a great price! June 16, 2014
Rated 5.0 out of 5.0 by Great hotel to watch fireworks Great overnight stay. We were able to change rooms to watch the fireworks at Disney! The staff I was very accommodating. Pizza Hut was awesome. We will be back. June 16, 2014
Rated 2.0 out of 5.0 by Old and Musky Rooms were so humid and beds felt so wet . Cleaning service left trash everywhere. A/C was working on and off. Don't stay here I you plan trying to relax and join pool. They let dirty people swim in pool and staff cussed around the kids. Do no stay here. Cheap and rude staff especially the guy in the store inside the hotel. Very racist Indian man. June 15, 2014
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