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  • 1 888 HOLIDAY
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Rated 4.5 out of 5 by 851 reviewers.
Rated 5.0 out of 5.0 by GREAT SERVICE--HOTEL STAFF WAS GREAT Checked in room not quite ready as we were early. They promised they would call when it was and we left for Epcot. Desk called immediately as promised. Excellent staff and great hotel. Exceeded my already feelings for Holiday Inn!!!! February 25, 2015
Rated 4.0 out of 5.0 by Almost perfect... I booked two rooms directly with the hotel and prepaid for a week. The prices were on par with the hotels in the area, and cheaper than the Disney themed ones. We did not have a car so parking wasn't an issue. We used the Disney provided shuttles to go to and from the theme parks and had no issues, other than having to stand on the bus ride sometimes when it was very busy. It is approximately 30 mins by bus to the theme parks and after standing all day, this was too long a ride to be standing. This is not under the hotel's control though, so... The rooms were amazingly clean and the cleaning staff did an excellent job each day. The free in room coffee was actually pretty decent too. The room had a fridge but we didn't really use it for more than chilling wine. The beds were comfie and there were lots of pillows. The shower was good. There is a breakfast buffet which is very good and has lots of options, but is on the expensive side. We had dinner at the restaurant a couple times and one member was gluten free (Celiac) and the chef was awesome, the food great, and the prices reasonable for the quality. The wait staff were all friendly and helpful. The concierge was very helpful in directing us to various locations and providing information. The front desk, however, was another story. Anytime I tried to talk to them there was a line up of 2 or 3 other parties and it took at least 15 -20 minutes to get any information. It didn't matter if it was 10am or 10pm, there was always at least a 15 min wait at the front desk. Often there was only one or maybe two staff at the desk, except sometimes a 3rd person would be there, but wouldn't actually be doing anything (maybe they are supervising?) On the last night we booked a taxi for 4:30am and it showed up at 3:30 in error, with paperwork indicating a 4:30 pickup and the front desk still called us an hour early to let us know our taxi was there. There is a HI Vacations kiosk (aka time share) in the lobby which wasted about 20 minutes of my party's time while I was checking in... they didn't realize it was a time share and as soon as they did, we moved along, but... it was a bit off-putting to find this in the lobby as if it was endorsed by the hotel... maybe it is, but... All in all... it was an excellent room for the price. Clean and very quiet, and the food was good, if medium-high priced. The front desk was a bit slower than I would have liked, but you only really need to see them when checking in, so whatever. February 24, 2015
Rated 4.0 out of 5.0 by Great location with a nice staff I would recommend to all for staying in the Orlando area with a touch of Disney. February 24, 2015
Rated 1.0 out of 5.0 by Be careful Do not book a package at this hotel, they will not honor it. Otherwise it is a nice hotel close to Downtown Disney and does have transportation to the parks. February 23, 2015
Rated 4.0 out of 5.0 by Super hotel Everything about our stay was great. Comfy beds, shuttles to parks, friendly staff, nice pool area. The only negative is that you have to pay to park. Most Holiday Inns we use offer free parking with your reservation. February 22, 2015
Rated 5.0 out of 5.0 by Nice As advertised. Zero issues. Will likely stay here again if I have the opportunity. February 22, 2015
Rated 5.0 out of 5.0 by awesome pillows and linens where can I buy them? Really great to have a restaurant in the hotel after a long day playing. The Mickey Mouse waffles were a hit this the family. Loved the heated pool. and the hot tub WOW. The shuttle buses were very nice, but the bus signs were confusing to we tourists. We picked the Holiday Inn for the restaurant, shuttle bus, and central location and it exceeded our expectations, Thank you, KC February 21, 2015
Rated 5.0 out of 5.0 by Great location for Disney This was the second year we stayed at this hotel while visiting family in the area. We love that we can take the shuttle to the parks and downtown Disney. The breakfast buffet is great and the rooms are comfortable and clean. Would definitely recommend this hotel as it is very family oriented. February 19, 2015
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