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Rated 4.5 out of 5 by 643 reviewers.
Rated 5.0 out of 5.0 by Great Service We stayed here for the convenience of getting to and from Disney. The experience was great all the was around from check in to checkout. Ernesto did a wonderful job of welcoming us to the area. Would definitely recommend to anyone wanting a relaxing visit in Orlando. August 30, 2013
Rated 5.0 out of 5.0 by Would Stay Again We have stayed twice at this hotel, once for a wedding in September 2012 and recently in August 2013 for a vacation. The hotel staff is friendly, rooms are clean and comfortable, close to Downtown Disney and they have shuttle buses to the Disney parks. We plan on staying again at this hotel in early November or December of 2013 to visit my daughter who is doing an internship with Disney. August 30, 2013
Rated 5.0 out of 5.0 by Great stay- wonderful staff My niece and I stayed at this Holiday Inn during a short visit to Disney world. The staff was absolutely wonderful!!!!! They always had a smile on their faces and always said hello. When I had trouble printing the boarding passes on the guest computer for our return flight, Geraldo and Christina at the front desk stepped right up to help and remedy the situation. Our room was very comfortable, and Christina, our maid, kept the room immaculate. Great hotel, great staff, great value!!! We will definitely return. They also had a freee shuttle to the Disney parks August 30, 2013
Rated 5.0 out of 5.0 by Short Getaway I wanted to take the kids for a night up to Downtown Disney. I began searching for the best deals on the area hotels. I actually found a slightly better price on one of the other hotels but when I read the reviews from recent stays I decided that hotel was not for us. I then began reading the reviews for all the hotels there and discovered that the Holiday Inn had some of the best reviews out there. I was willing to pay an extra $10.00 a night to stay in a place that was worth it and yet the price was more than affordable for today's families. When we arrived we were quickly checked in, the staff was friendly and polite. We weren't pressured by the bellman to take our luggage up and were actually quickly given a cart to take it up ourselves (that's what we wanted). The room was outstanding, clean and comfortable. We didn't pay extra for the "choice room views" but we were not disappointed the direction we were facing. It was very nice all around. The kids enjoyed the pool and my 11 month old grandson like the fact it was a 0 depth pool. Had a great time and hope to return soon! August 29, 2013
Rated 4.0 out of 5.0 by Fine Very nice hotel, well located close to Disney Downtown (walking distance, there is really no need to use the shuttlebus, since that takes much longer) . Room and bedroom were very nice, clean and spacious. We were not quite satisfied with the staff though. The lady at breakfast was downright unfriendly when we asked what the contents of the continental breakfast were. A continental breakfast normally consists of slices of cheese and cold meat, cereal, fruit and drinks like coffee, tea or fruit juices. Slices of cheese and cold meat weren't there... so we asked. Well, if we wanted more, we could always upgrade to the full breakfast, she said in a snippy manner... Furthermore on several occasions when we asked something at the reception desk, e.g. opening hours of the mall, the answer was wrong (sending us over there when the shops were actually already closed). The people at the Disney reservation desk were friendly, although the information they provided varied, as there was a different person there every half a day. On 3 occasion I found that their clothes were grubby (food spill). And keep in mind that you have to add 10 dollar per night to the bill for parking if you come by car... August 29, 2013
Rated 5.0 out of 5.0 by Great location for Disney especially Downtown Disney Great location for Disney especially Downtown Disney which is realy less than 5 minute walk away. Great size pool and pool area. Very friendly and helpful staff August 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. The staff was very friendly, accommodating and the bed was so firm I had the best nights sleep. After checking in I had a room with a balcony but there was a problem with the balcony door not closing properly and the room was a bit noisy. I being a light sleeper went down and asked for a room change which was done immediately. The only thing I didn't give five stars to was the food and beverage because I thought the prices of the coffee and snacks were a bit high. Other than that I already booked another stay in November to visit my daughter who is working in the Disney program. I would recommend staying here to anyone and I am looking forward to my next trip. So Thank You to the staff and I will see you soon. August 23, 2013
Rated 1.0 out of 5.0 by Wow. Really bad experience This stay was horrible. It was really bad Never again will I ever come here Not recommending August 22, 2013
Rated 4.0 out of 5.0 by Downtown visit weekend The room was comfortable and the food was good however the pillows were like sleeping on a boulder. Also someone in the restaurant staff should watch the buffet breakfast line. My wife and I watch a little kid putting his fingers in the food. Overall it was still a nice stay for the price and within walking distance to all the activities. August 21, 2013
Rated 5.0 out of 5.0 by What a Great Experience I have stay in 5 stars Hotels and my daughter kept on asking me Dad how many stars is this Hotel is it 5 is it 5 and I say why and she told me because all the amenities in the room. Could't be Happier with my stay at Lake Buena Vista Downtown. Thank You. August 21, 2013
Rated 5.0 out of 5.0 by Wonderful staff, great hotel, great value I made the reservation at this Holiday Inn based on the reviews I read and it did not disappoint. From the moment we drove up, the 2 valets were waving hello to us and were very nice even though we were self-parking. The staff at the front desk couldn't have been more congenial or helpful. The room was spacious, clean and we had a very nice view, The king bed was comfortable and the refrigerator/freezer came in very handy. The only mishap was when one of us went looking for a soda machine and couldn't find one. It turned out that the machines are on the odd numbered floors only. Also, they do not take coin or cash, only credit cards. The machine approved the sale but didn't give up the soda so down to the lobby he went. Eventually, one of the staff brought the soda to our room. Overall, I highly recommend this hotel. It's a great value It's close to everything and the free shuttle is a very nice perk. August 21, 2013
Rated 5.0 out of 5.0 by Great Service Great Service from the Front Desk agent who checked me in and honored an early check-in. He assisted me with information to the parks with a smile. Room had a fabulous view overlooking the city. Rooms were cleaned properly but needs to be updated. Valet attendants would always greet and smile. Bar has a small snack bar which provided the perfect meal for late arrivals. Would definitely recommend a place to stay while visiting Orlando. August 19, 2013
Rated 5.0 out of 5.0 by Great Service We wanted to be close to Downtown Disney and location was perfect. Hotel was a bit disappointing for atmosphere with eth Disney them and more towards business conventions. The service from the staff was exceptional though and made the trip enjoyable. "Jade" especially made us feel great everyday as she was always there for us. Morning, noon and night and remembered our names. She waited on us for cocktails at the bar and pool, greeted us for breakfast and lunch and fixed special waffle for my sick grandson with Chocolate and whipped cream that saved the day. She is a keeper for your organization. The Car Valet and bellhops were fun and very helpful all the time. Remembering names and recognizing guess and their names is your specialty. August 19, 2013
Rated 5.0 out of 5.0 by Great staff and clean rooms The staff was great. The rooms were clean and comfortable. We enjoyed our stay and will make this our hotel of choice for our next visit to Disney World. Would like to see a few more towels added to the rooms-please. August 18, 2013
Rated 3.0 out of 5.0 by Not very pleasant experience After I read careful reviews from several hotel review websites and looked for hotels close to a conference venue, I chose this hotel. My room was spacious and clean, a complementary bus to the downtown disney was a bonus. However, the room was not 100% soundproof. I could hear whenever next door kids was running around at night or yelling at each other. Luckily, I had my earplugs and headphones to make me sleep. After all, the WDW is for the kids. Since my 5-day conference started from 8 am and ends 8 pm each day, I had no chance to use restaurants at the hotel. Even though I was literally at the conference, the hotel charged me dinners and drinks at the bar. When I checked out, I was fortunate to have a front desk staff who rectified this. Last but not least, housekeepers were very keen to clean my room although I did not want to be disturbed and put a sign at the door. They cleaned my room but left a dirty mop on a bedside desk. Maybe they were in a hurry but it was not a great experience. Overall, I enjoyed the location, a spacious room, complimentary buses to other WDW sites, and other recreational facilities (e.g., a gym) of this hotel. These were better than what other hotels provided. August 17, 2013
Rated 5.0 out of 5.0 by Excellent staff From the moment we checked in we felt like VIPs. Staff was great and the room was very nice. I would stay here again, it was an excellent value. August 16, 2013
Rated 5.0 out of 5.0 by Really nice and great location My only true dislike was the price of food and drinks at the restaurant. Even though my children ate for free, plan to spend over $40 for two simple meal dishes and that's not including drinks. I think they try to give off the fancy, luxurious atmosphere and, although it is very nice and pleasant, it is the Holiday Inn and meal prices should be slightly reduced for the quality and small selection. The location is perfect and with a free shuttle to the parks, zero complaint. The entire staff is friendly and helpful. From the valet, receptionist, waiting staff, and hous keepers, everyone was nice and suprisingly, remembered my name each day I was there. Decent gym and nice pool area. August 16, 2013
Rated 5.0 out of 5.0 overall great great service, great price for Disney location, great rooms, great pool, food expensive, but didn't actually eat there. Only negative is that you must pay to park at hotel. Will definately stay again if going to area. August 15, 2013
Rated 5.0 out of 5.0 by great service and great rooms the Holiday staff were excellent. Extremely helpful, kind and extremely knowledgeable. Rooms were very clean and kept cleaned. we had Breakfast and dinner and it was delicious. We even enjoyed the bar the pool and especially the hot tub. August 14, 2013
Rated 5.0 out of 5.0 by CKelly84 Awesome and helpful staff...the bartender was and my family had a blast! August 14, 2013
Rated 4.0 out of 5.0 by Friendly efficient staff, Great Pool Good value, we booked an offer where we had breakfast for two and late checkout at 4pm, which was great as we weren't flying till 8.30pm. Lovely rooms only downside for us is that our room was room overlooking the pool with a balcony. The balcony was concrete and you could only have a view of the pool if you were standing. Some of the balconies had metal bars which provided a better view. I would request one of those next time. Large pool always room for a swim, plenty of sunbeds and chairs but not many with shades. Friendly efficient staff all throughout the hotel. Close to Downtown Disney and Crossroads Shopping and restaurants. August 12, 2013
Rated 5.0 out of 5.0 by Helpful staff and a great location This hotel was a good location for the night life in downtown Disney. Although we didn't visit the parks (we had done this with grandchildren over the last 5 years) after our day shopping at the malls it was very nice to come back to this hotel, relax then walk to the downtown area and enjoy all the entertainment. I would certainly recommend this hotel, first time staying here and I hope we can come again. August 9, 2013
Rated 3.0 out of 5.0 by UNCOMFORTABLE BEDS! The best part of my stay was the shuttle bus to the parks. The web site states that a major overhaul had been completed, however, the bed are the worst! We also requested a separate HANDICAPPED room with TWO beds for my 85 year old Mother and her helper which is indicated available on the web site. However, once we arrived, the only thing provided - after changing rooms without walk-in shower - was a king bed. REALLY? There are so many other hotels to chose in this area - check them out. August 5, 2013
Rated 4.0 out of 5.0 by Great for business and family value Overall satisfaction for the value, nice pool, food is decent. staff is very nice and accommodating. August 5, 2013
Rated 5.0 out of 5.0 by Great Hotel This is an excellent hotel well located, clean and comfortable. August 5, 2013
Rated 5.0 out of 5.0 by Staff & Service This is a great hotel. Great place to stay if not staying in one of the Disney Hotels. Rooms are clean and bed is comfortable. Has a nice sized safe in the room so that gives you a good peace of mind when leaving valuables in the room. The only negative we experienced was with the Dining Room staff. We decided to have breakfast one morning and could not seem to get waited on. We were seated immediately but after that no one even acknowledged we were there. (the restaurant was not full) When we got up to leave we had plenty of attention but by then it was too late, once we decided to leave we did not want their attention. August 4, 2013
Rated 4.0 out of 5.0 by Stylish and Comfortable The room setting was comfortable spacious and clean. Staff was helpful and courteous . Nice quiet and safe location . Transportation provided to any of the Disney Properties. Excellent value for the price paid! Will recommend to friends and family. Will consider staying at this location in the future . August 3, 2013
Rated 5.0 out of 5.0 by All Around Great Hotel Spent 2 days prior to going onto Disney Property for 5 days. Had a great stay, 5 minute walk to Downtown Disney. Price was good and rooms were fairly sound proof. Pool was nice, food was great and staff was extremely helpful. Around a great play to stay. If you chose not to stay on Disney Property, you could walk to Downtown Disney and catch buses to any of the Disney Parks. Highly reccomend the property. August 2, 2013
Rated 5.0 out of 5.0 by Great location staff super friendly we stayed there for my 30 year high school reunion and even with loud and drunk middle agers the staff was alwyas accomodating and nice. Highly recommend them for gatherings like this. August 2, 2013
Rated 3.0 out of 5.0 by comfortable bed but not great staff service The bed is so comfortable and the room is clean but it is small compared to the other holiday inn hotels i have been to. The front desk personnel was not friendly. August 1, 2013
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