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Rated 4.5 out of 5 by 808 reviewers.
Rated 4.0 out of 5.0 by Great Location, Courteous staff Surrounded by many choices of restaurants, just a 2 minute drive away. You can walk to downtown Disney, but there's also a lot of walking when you get there so I recommend driving unless you are a walker. The "grab and go" is a convenient way to grab a muffin or fruit instead of sitting down for breakfast. I would have liked if it had a breakfast buffet in the morning like many Holiday Inn Expresses do, but the grab and go is a great alternative. They have both soft and firm pillows in each room. No complaints! January 28, 2015
Rated 3.0 out of 5.0 by comfortableness/cleanliness Rooms are "worn out". Beds are not comfortable; mattresses very soft. Wall near mirror in bathroom dirty (we cleaned to avoid looking at). Heavy dust in lamps. January 27, 2015
Rated 5.0 out of 5.0 by Enjoyed I loved just about everything during my time at your hotel. Everyone was very courteous and helpful. In particular, one lady helped me out with a problem with Mears transportation and getting back to the airport on time. She went above and beyond I believe, which I greatly appreciate. My only concern would be the food. I had a cheeseburger and fries. The food was average and a bit on the higher end price wise. I mostly chose to walk to local restaurants to save a few dollars. The staff for the bar and the restaurant were great though. I really enjoyed my time and hopefully I will return with my family for a Disney vacation! January 26, 2015
Rated 3.0 out of 5.0 by Relación precio-servicio deficiente Estuvimos 5 días alojados y todos los días tuvimos problemas con la solicitud del desayuno en la habitación y no funcionaba el teléfono de nuestra habitación lo que hacia que saliera del cuarto a llamar por las extensiones de los pisos. Aún así no llegaban con lo solicitado por lo que tenía que bajar a la recepción. Finalmente el Manager tomo cuenta de mis problemas y me rebajo de la factura una cena pésima que habíamos comido la primera noche. Además me quito de la factura unos cobros por estacionamiento de auto que yo no había ocupado . Relación Precio-Calidad de servicio tiene saldo negativo ! January 24, 2015
Rated 5.0 out of 5.0 by Great Location Front Desk staff was very pleasant & accommodating. We requested a room on a high floor with a great view and they definitely accommated us! Our room was nicely decorated and modern, but more importantly it was clean!! I like that the bed pillows are marked "soft" or "firm". Also, the insulation was enough that we were not disturbed by outside noises from the hallway or other rooms. Our ONLY complaint was that we decided to try breakfast in the restaurant one morning. A very nice hostess took us to our table and said our server would be by soon. After about 10 minutes a waitress walked by our table & said she would be back, which never happened. Other servers walked by but didn't stop by our table. My husband was going to walk over to the hostess stand to get her help & she was in the store across from the restaurant chatting with a clerk from the store. So we left! When the hostess saw us leave, she ran over and asked what had happened. When we told her, she said oh come on back and I'll wait on you. We just went to a local Perkins instead. On Value, we only gave 2 stars because we think it is very tacky to charge $12 per night for parking when we parked ourselves in their giant parking lot. January 24, 2015
Rated 5.0 out of 5.0 by Great Staff Our overall experience was great, but a big part of that was the friendly and very helpful staff. They were able to help us with any and all of our needs. Alex and the Bell staff were especially helpful to us. January 23, 2015
Rated 5.0 out of 5.0 Very comfortable Quick stay = very comfortable. Just needed a place to sleep for the night and was pleasantly surprised at how roomy & comfortable the room was. Highly recommend this hotel. January 23, 2015
Rated 5.0 out of 5.0 by I was impressed Stayed here for a 4 day conference, and the hotel staff was all about giving level 10 experience and they did! Hotel rooms were very nice considering the price and location. Would definitely stay here again. THANKS Holiday INN! HIGH 5 January 21, 2015
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