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Rated 4.4 out of 5 by 201 reviewers.
Rated 5.0 out of 5.0 by Convenient an friendly Very Good Service. Friendly reception. Good range of fresh breakfast available. Good coffee. Quiet September 16, 2014
Rated 4.0 out of 5.0 by nice location nice front view on the locks of canal. Bad Price relation September 16, 2014
Rated 4.0 out of 5.0 by Great facilities Very clean, well presented hotel - in Brentford by the lock. The service was efficient, polite and the facilities offered generally good. September 15, 2014
Rated 5.0 out of 5.0 by Good business stay I was surprised by the quality of the experience and facilities at this Holiday Inn. This is a brand that I avoid in America. September 14, 2014
Rated 5.0 out of 5.0 by Brenford Lock Holiday Inn (Third Stay) Another great time spent here, superb hotel, fantastic location, and easy to get to by car from the North East, public transport links bus and tube to the City so easy and efficient. This is a really nice hotel, my third stay here, and certainly not my last, I visit London solely for leisure / holidays, as I used to live here and miss it so much. Brentford is a superb up and coming part of London, and the hotel location on the canal is fantastic. Room, Staff, Service, and Food, all superb, the only minor negative point on this occasion was the outside decking area could have been a lot cleaner, but I'm sure this will be sorted by the management who are aware of this small issue. Overall had a superb stay as always, cannot wait to get back again in the not to distant future, Many Thanks, GJT, September 13, 2014
Rated 5.0 out of 5.0 by A lovely friendly Holiday Inn in Brentford Lock This hotel is lovely as are the staff, our hotel room was very clean and the bathroom was too. The breakfast was easy and plenty to choose from and piping hot and the chef on the station was very happy and just wanted to please you. Excellent service from start to finish, Thank you Joanna September 11, 2014
Rated 5.0 out of 5.0 by Friendly staff, excellent all round hotel Excellent stay, what you should expect from all hotels as the staff, food, ease of parking, cleanliness, guest room, amenities, quietness for sleep, beds, dining area layout including the food and beverages were all of excellent quality. if I were planning to go to the area or around again then I would definitely stay here again plus also I would highly recommend it to others whether I knew them or not. Thank you for a professional, friendly and comfortable stay. Keep up the excellent work and make many more guests feel like I do about your establishment or rather Home from Home :) September 9, 2014
Rated 5.0 out of 5.0 by A beautiful stay apart from one thing. The building site! i was awake from 4am. Everything else was perfect, just please pop some ear plugs in the room please. Thanks! September 9, 2014
Rated 5.0 out of 5.0 by Everything i needed but one. If you put some plugs next to the bed it would be perfect. and the bar staff need to pay as much attention in those in casual cloths as they do those in suits. i recived a diffrent level of service when i was in buisness wear compared to my jeans and tshirt in the evening. September 9, 2014
Rated 4.0 out of 5.0 by Good Location for Heathrow and Kew Gardens Hotel location good as was breakfast. Check in staff not bothered about parking problems. Room over looking air conditioning pipes and too hot. Too noisy to open windows and air con noisy and ineffective. Room and bathroom clean with decent towels and toiletries. September 6, 2014
Rated 4.0 out of 5.0 by Clean, tidy and very well received The staff at this hotel were very friendly and extremely happy to help. First class service. Thank you. September 5, 2014
Rated 5.0 out of 5.0 by First class stay, excellent service from helpful and friendly staff We stayed here for an IBSA convention and can't overstate the helpfulness of staff, including providing a takeaway breakfast and fresh coffee at 5.30am three mornings our of four! Rooms very comfortable and clean, Pleasant restaurant and bar area, where staff try very hard to please. Highly recommended. September 5, 2014
Rated 4.0 out of 5.0 by great place to consider for your visit to london Although a little out of the way this hotel is a great place to stay for your London visit. Beds were comfy, staff very obliging and breakfast was great to begin the day. September 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel We stay at this hotel regularly and would recommend to friend and family. The family have booked wedding receptions and birthday. The staff are always friendly and nothing is too much trouble. Great experience. September 3, 2014
Rated 4.0 out of 5.0 by Excellent location for Heathrow and London This hotel can be easily reached from LHR and is only a 35 mins journey to Waterloo. The location at Brent Lock is picturesque with nearby parks. Brentford High Street is not quite so picturesque but improvements are under-way. Staff were very helpful. We have stayed twice at this hotel, both times when visiting London and would do so again. September 3, 2014
Rated 5.0 out of 5.0 by A lovely stay We were very impressed with the hotel. The public areas are stylishly decorated and the breakfast was very nice. We would definitely use the hotel again if we are in London. September 3, 2014
Rated 5.0 out of 5.0 by Example to others As a family we're were exceptionally looked after. Front desk, restaurant , bar ,housekeeping all very friendly. Food was brilliant August 31, 2014
Rated 5.0 out of 5.0 by All Holiday Inn's should be like this Great hotel, excellent staff, food and drink are great. this is the kind of holiday inn that i love to visit August 30, 2014
Rated 5.0 out of 5.0 by Excellent Location Very well positioned for our trip needs.Suprisingly scenic! August 29, 2014
Rated 5.0 out of 5.0 by Very friendly staff Very warm , welcoming and comfortable hotel. Excellent food and service. The staff were very friendly and obliging. August 29, 2014
Rated 5.0 out of 5.0 by Superb experience staying as a group We stayed for 4 nights late August as part of a group of over 100 attending a convention nearby. From the moment we arrived the staff put themselves out to care for our every need. The food was served for our group as a self service buffet and the choice and quality far exceeded our expectations. Such a good location too so close to Kew Gardens, we plan to return for a weekend break and take in the sights. August 28, 2014
Rated 3.0 out of 5.0 by poor bed poor and uncomfortable bed so poor sleep.The breakfast was good , but the wvwning food was poor and my wife had to ask for more sauce on her pasta as it was almost invisible ansd tasteless. August 28, 2014
Rated 5.0 out of 5.0 by Freidly Staff Would recommend this hotel due to its very friendly feel. good surroundings around the Lock. August 28, 2014
Rated 4.0 out of 5.0 by Lovely position, great service This hotel is in a great position alongside the Canal. As the hotel lays away from the road this nights were quiet and peaceful. It was also very useful to have a fridge and a safe in our room, great if you want to leave your computer safe and keep food cool overnight. The Hotel is well placed for Kew Gardens and shops, pubs etc. The staff were very helpful and considerate during our stay. August 27, 2014
Rated 3.0 out of 5.0 by OK Hotel but wasted loads of my time parking car Hotel was ok albeit very overpriced when you can stay down the road in Syon House for almost half the cost most weekends. Biggest issue was had a wedding there so no spaces for guests to park in an area where there is no real parking on the roads or surrounding areas. August 27, 2014
Rated 4.0 out of 5.0 by Nearly in the countryside. Relaxing calm weekend with a great view over the Lock. Friendly and efficient. Very short commute time back to central London. August 22, 2014
Rated 3.0 out of 5.0 by OK - but if only..... Nice modern hotel - good location although neither close to LHR or the city - sort of stuck in the middle. Check in was fine. Disappointing experience in restaurant but the rooms are good, internet works and if you book early you can get a good deal. Lots to do locally in terms of food and drink, walks along the canals and rivers. August 22, 2014
Rated 4.0 out of 5.0 by Good value for money The hotel has a warm and caring atmosphere with a bunch full of friendly staff always willing to help. Needs improvement in housekeeping and provide essential toiletaries August 22, 2014
Rated 4.0 out of 5.0 by breakfast breakfast was well presented but all the cooked food was cold! August 20, 2014
Rated 5.0 out of 5.0 by Comfortable, friendly and great breakfast We arrived earlier to use car park for day in London. On enquiring if we could use facilities before heading out, we were told we could check in earlier, which was great. Cleaner was just finishing room as we got up to floor, and was very friendly and welcoming and asked us if we needed anything extra. Bathroom very clean. Room and beds clean and very comfortable and suitable for 2 adults and 2 young children. Air conditioning was a big plus (and a deciding factor against other hotels in area). Foyer area very welcoming. Once checked in, very easy to get to central London via two bus routes stopping outside hotel to Boston Manor or Northfields tube. Breakfast, at the room inclusive price, was very good value and impressed with variety of options on offer. Front of house and serving staff very friendly and helpful. Kids loved fruit, pastries and juices. Left very refreshed prior to local wedding on Saturday afternoon. August 14, 2014
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