Rated 5.0 out of 5.0 by Jimmy2013 Worth Every penny and more!
I do not usually write reviews of hotels, but our stay in this hotel exceeded our expectation. The one and only aspect I personally appreciate is the behaviour of the staff. All members of Staff have been very polite, welling and ready to help and always receive you with a smile. The rest is just as good.
We are looking forward to our next stay in this hotel.
April 6, 2013
Rated 5.0 out of 5.0 by dcsapperq One of the best
I love staying here. The staff are always so very nice and the new look to the Lobby is phenomenal. One of my favourite hotels has got a lot better.
April 3, 2013
Rated 4.0 out of 5.0 by Taffytime Great hotel, good location, fantastic staff throughout
Had a very nice few nights stay, very comfortable room with ample space. Staff throughout were exceptionally helpful and attentive. Will be back soon.
April 1, 2013
Rated 4.0 out of 5.0 by KenKen Good location
Although it is a little bite far from underground station, hotel locates in the quiet local area and location by the river is one of my most favorite.
Besides, I am completely satisfied with breakfast including a lot of selections.
March 29, 2013
Rated 4.0 out of 5.0 by LandF great room friendly staff
the moment we arrived we were looked after by friendly staff eager to help and get us settled in, the room was better than we hoped for, not keen on the open plan dinning areas but it worked ok
would use the hotel again
March 23, 2013
Rated 5.0 out of 5.0 by Zoran93 Great hotel and location
Good value,central location near train station and tube,great staff and facilities
March 17, 2013
Rated 5.0 out of 5.0 by EnglandFrance230213 Superb Experience.
From the moment we arrived, everything was great.
The car park had a "Car Park Full" sign up, when a member of staff asked if we were staying - when we confirmed that we were, he let us in with the comment that "There was a wedding taking place today, but this car park is for staying guests as you have the priority", so we immediately felt valued & special.
From the checking in experience to the checking out - NOTHING was too much trouble for the staff within the hotel. The room was superb, with views over Brentford lock + our own veranda / balcony. Supremely comfortable bed, a spacious well maintained room, great shower - everything was spot-on.
When we left to return home, we actually didn't want to leave - it was that nice.
March 5, 2013
Rated 5.0 out of 5.0 by GinaN This was a great experience
I loved the hotel with the new open space, the staff is really happy to work there, the reception and bar team was fantastic, i have received a phone call from the receptionist that CI, Lazlo in the bar was fantastic, i loved my canal view room and the italian restaurant that is near by. ill pop in again when i will be back in London.
Hugs from USA
February 26, 2013
Rated 5.0 out of 5.0 by WPC77 Great comfort and excellent service
We were very well looked after and our every need was met efficiently. This included the temporary installation of a convector
heater when the room heating system failed. Help with luggage was willingly given as well as accommodating us with an enforced
rearranged booking. Thanks HI for a memorable stay.
February 22, 2013
Rated 5.0 out of 5.0 by SarahSTL Honeymooners
Our stay was wonderful! We are from St. Louis, Missouri and had never been to the London area. London was the first stop on our honeymoon. The staff was extremely helpful and everyone was so nice. If we need a taxi, they called one for us. When we needed directions to the Harry Potter Studio Tour, they printed them out and made sure we knew exactly where to go. There was a bus stop right outside the hotel, which made traveling around extremely easy. The hotel is not located right downtown (but just a short bus/tube ride away). We actually liked this better because we were able to see more. After our first day sightseeing, we arrived back to our room to find they had decorated it with hearts, flowers, a personalized card and a chocolate cake! They really went above and beyond to make sure our stay was amazing. I would recommend this hotel to anyone traveling to the London area. All of the staff, but especially the day and night front desk managers were great!
February 19, 2013
Rated 5.0 out of 5.0 by Mishra37 Great team and great hotel
This a great hotel with a very great team. Every interaction with the team running the hotel is a good experience. They go out of their way to take car of you, to name was Nimesh, Robert, Ula, Anand.
Very good food and fairly priced. Cant miss the lobby very homely and trendy.
February 16, 2013
Rated 5.0 out of 5.0 by Aled Fantastic Welcome
I had the pleasure of staying in this hotel and experiencing the fantastic welcome and customer service of he reception team and other staff - this is the best welcome experience I have ever received in any hotel.
February 12, 2013
Rated 5.0 out of 5.0 by Number5 Excellent staff and service
Stayed at the Brentford Lock for a lads football trip to Brentford from Scotland. 9 of us stayed and all of us had the same opinion that the hotel staff were excellent, very polite and helpfull. Had breakfast both mornings which was a great start to the day. I would certainly recommend this hotel.
January 25, 2013
Rated 5.0 out of 5.0 by Mary51 Good Business accomodations
This is a nicely updated Holiday Inn, close to my office destination. The rooms are reliably clean and well maintained.My only comment is that the HVAC system in my room was extremely noisy.
The restaurant meals are quite nice and the staff are superb. The new lobby has a nice feel to it. There are also several decent restaurants nearby.
January 23, 2013
Rated 5.0 out of 5.0 by callenp Good stay
Great stay for anyone stoping over as we were or for using as a base for sight seeing, including families with small children.
January 22, 2013
Rated 5.0 out of 5.0 Good location, comfortable & friendly
We have stayed here many times, it is a good location for west London, Richmond and Twickenham. The staff are friendly and helpful. Great breakfast buffet and the food is fresh. The refurbishment has greatly improved the lobby and bar area. Rooms and hotel generally are always spotless.
January 8, 2013
Rated 1.0 out of 5.0 by TimN One of the worst hotels
One of the worst hotels ever. VERY far far away from London.
January 8, 2013
Rated 4.0 out of 5.0 by IainS Nice and Modern Holiday Inn
Stayed here a few times when visting friends. Hotel has nice modern look and a pleasent location next to the canal. New Starbuck in lobby is a good additonal and restaurant has been recently refurbished. Handy for Kew and some local attractions and there is a train service to London nearby whch is quite good. No pool which is a shame.
December 29, 2012
Rated 2.0 out of 5.0 by Broonzewoof Hmm not what I've come to expect
What looks like a great hotel from the outside leaves alot to be desired! The car park was littered with old furniture and rubbish. It took nearly 20 minutes to check in as the young lady in the desk struggled with the system. We got a voucher for free internet for an hour WIN! However, they neglected to tell us that our room over looks the heating and venting system and that was the view :(
Expectations of the restaurant fell flat. Expect to see a broad menu (as by other excellent experiences at Holiday Inn), but if you didn't like spicy food or burgers you had no choice. Break fast was good! Staff language - poor! Not my best experience and certainly wont be back there.
December 14, 2012
Rated 2.0 out of 5.0 by MickfromCastlerock Don't forget the parking fee,
First the positives:
good sized room, clean and the shower worked. On the negative side. I could not get a drink from the bar after 11 o'clock on a Saturday night unless I had associated my card to my room, there's me thinking I was in a hotel and they would welcome some trade. Next just 12 quid to park overnight. One of those self service places for breakfast. I am originally form Ireland so I suppose I am spolit when it comes to service but if I pay out 160 notes to sleep in a bed the least I expect is breakfast fresh served a table with a bit of room. Not a place i'd stay at again.
December 7, 2012
Rated 4.0 out of 5.0 by drruth parking
Could not believe that when we arrived at noon we were told the carpark was full and that we would have to go to the pay and display car park in town!!Luckily, staff did find us the last spot! I do feel that if we have booked an executive room and you know parking will be a problem that we should be offered to prebook our parking for a fee. We would much rather pay more than be shipped out to a car park in an area we do not know
December 4, 2012
Rated 5.0 out of 5.0 by Footielad222 Comfortable bed
Really comfy bed and a large room with plenty facilities, would stay here again
December 2, 2012
Rated 4.0 out of 5.0 by CCatto Excellent Customer Service
This hotel lacks the extras, such as a great gym, pool, choice of restaurants etc., but for the business traveller it is great. The staff are very attentive and capable. The location is nice, and there are local eatery options - again ask the staff and they will advise and even book for you etc.
November 13, 2012
Rated 5.0 out of 5.0 by Amackay Excellent Hotel
Hotel is excellent. It is what you expect for a British hotel. Not a lot of extra space but adequate.
October 22, 2012
Rated 5.0 out of 5.0 by Mollys Excellent Service and great customer Service
Excellent Hotel, Will certainly come back. Good Location and quite affordable
October 7, 2012
Rated 4.0 out of 5.0 by Wizzy Welcoming and helpful staff
This was a very pleasant stay, good front service with no hassle.
October 2, 2012
Rated 5.0 out of 5.0 by Gary64 Great service from friendly, efficient staff.
The staff at this hotel are exemplary. They are efficient, friendly and are a credit to the organisation. We stayed in an Executive Room which had all the comforts you would want with a balcony overlooking the canal and Brentford Lock. The room itself was clean, with a really comfortable bed. We've stayed at this hotel at least 3 times and will undoubtedly stay there again in the future. It also has ample parking underneath the hotel as well,
September 21, 2012
Rated 5.0 out of 5.0 by BlueyStu Great design with a pleasant aspect
As a first experience of Holiday Inn in this country I was very pleasantly surpised by the quality of the hotel and the modern relaxed design of the room and the common areas which were very spacious. The reception staff were very efficient and friendly during checking in and out, and professional in their approach.
The room itself was in muted tones, contained a safe, small fridge, coffee/tea etc.. The ensuite had the novel approach of having a curved shower curtain rail around the bath, which enabled a warm shower without the curtain sticking to the side of your body - nice touch!
The buffet breakfast had a wide selection for all tastes, which was being continuously replenished and the staff serving were very charming and attentive without being intrusive. The dining area was very clean and spacious.
We chose this particular hotel because of its location close to a wedding reception venue (Kew Steam Museum). The bar terrace faces onto the lock and bridge/road and after returning at about 12:30am and previously been told the bar would close at 11pm, we found it not only to be open but busy with hotel customers, which was nice to see - and participate in.
Overall a very comfortable experience and I would recommend this hotel over others in the area to stay in for a great experience.
September 17, 2012
Rated 1.0 out of 5.0 by Omar Very dissapointing!
We haven't closed our eyes during the whole night, because of an annoying noise. This was a vibrating noise which was cyclical. Each cyclus took about a minute or so. The hotel manager told us that it was the generator / airco on the roof of the building causing this. He couldn't do anything else for us.
Other thing is that the fridge was empty at our arrival. It was a hot day and we had a long drive behind us. After contacting the frond desk, a guy told me that it is as it is.
I have never had such a bad experience!!
September 14, 2012
Rated 2.0 out of 5.0 by David3826 Shame about the noise
Stayed for two nights. First night OK second night they had a function which I wasn't warned about. Loud drumming music stopped me from sleeping. Staff really didn't care. Obviously this hotel needs to hold functions for revenue but it puts its guests last as it also closed the restaurant.
September 6, 2012