Rated 4.4 out of 5 by 105
Rated 4.0 out of 5.0 by Belgian01 Great value in London and great staff... True service
I have stayed at this hotel now for over 8 years. The service is always excellent and the staff in a great mood, welcoming and helpful. Hotel is clean and simple, but they regularly re-do and innovate in their layout, trying to create a welcoming atmosphere. I will keep staying here when I come to London.
November 15, 2013
Rated 4.0 out of 5.0 by Den12 weekend stay with family
we had a wonderful weekend with no complaints. The hotel had easy access to the trains into city.
Our only comment would be the price of a continental breakfast was a bit steep.
November 11, 2013
Rated 5.0 out of 5.0 by Mbilly Great stay
First time we have stayed In a Holiday Inn and my expectations we're exceed.
Fantastic hotel! Great value, clean, friendly, happy staff, comfortable. lovely breakfast. What more could you ask for?
Nice touches, fridge in the room,,selection of free newspapers at breakfast, offer of complimentary toiletries if you have forgot something.
Only slight issue, no free Wifi.
November 6, 2013
Rated 5.0 out of 5.0 by impossibleform modern rooms and fascilities
Staff very welcoming.
(Hotel very good but this review process hopeless. If you want a review don't require too many words or too long a process, and too many fields to be completed). Why require a nickname
October 29, 2013
Rated 4.0 out of 5.0 by CathyGr Very comfortable and good value
Stayed here for a surprise break and it was a real little gem. Situated along the canal it was very clean, staff were very welcoming and efficient. Food was good although menu was somewhat limited. Parking available but costly would be my only complaint. Otherwise I would have no hesitation in recommending it. I had a lovely relaxing couple of days - an oasis of calm away from the maddening crowd.
October 28, 2013
Rated 4.0 out of 5.0 by allblack71 Nice hotel and breakfast
Enjoyable 2 night stay (Friday and Saturday) with young son. Underground parking was secure but we had to pay £24 with no concessions for Blue Badge holders. Hotel very busy on Saturday night, very few car parking spaces available.
Such a nice breakfast area, lots of choice and very nice quality food @ £12.95 per person - you will not be disappointed!!
Staff helpful and polite. Room was very comfortable, we slept well.
We may return in the future...
October 26, 2013
Rated 5.0 out of 5.0 by SteveFresh Overnight stay
Excellent staff, really looked after us for our stay.
The place had a great bar and restaurant but seemed very busy and noisy.
Rooms were great but what I expect for the price.
October 24, 2013
Rated 5.0 out of 5.0 by BJKx2 West side gem
We enjoyed our time at the HI Brentford Lock. The room was comfortable, bed comfortable, the lobby concept was very welcoming. The only issues we had was getting the climate control to cool the room the first night, and the number of people in the lobby when there was a wedding reception in the large reception room.
I would definitely stay there in the future.
October 23, 2013
Rated 5.0 out of 5.0 by Janette5054 Fantastic nights sleep
The staff at reception were extremely welcoming and helpful with directions and best way to get to Wembley - could not do enough for me. The twin room was spacious and the beds a great size. I have not slept so well in ages, lovely comfy beds and pillows. Could not fault the place or staff and would love to stay in the summer to make the most of the outside area overlooking the lock. Great hotel and great staff
October 16, 2013
Rated 5.0 out of 5.0 by hedgehogsaregreat Excellent hotel
My family and I had a fantastic 2 night stay at the Holiday Inn, Brentford. We could not fault anything - good food, clean, comfortable room, friendly and helpful staff and good value for money. Would definately recommend this hotel.
October 9, 2013
Rated 5.0 out of 5.0 by Dionstrackter Quality Place.
Very nice hotel great breakfast great staff thanx.
October 5, 2013
Rated 5.0 out of 5.0 by JPS4370 New relaxed holiday inn
Fab new modern though very relaxing Holiday Inn with an excellent team making your stay feel like you are at home! Thank you.
September 28, 2013
Rated 4.0 out of 5.0 by Nizar Clean, relaxing, and good service.
Friendly service in a nice area. I like it. I will come back.
September 26, 2013
Rated 4.0 out of 5.0 by karel nice staff
The staff are very friendly.
There has been brought some variance in the restaurant menu choices, wich is good. The indian food on Wednesday evening is really a good initiative.
I think I have spent 20 times now in this hotel this year. On two occasions (ao last time) they forgot my wake up call. That's why I recommend to have a plan B (wake up call on mobile). Also the last time I was in there in the morning there was no hot water in the shower of room 220. And no newspaper.
But overall it is ok.
September 24, 2013
Rated 3.0 out of 5.0 by Eleni Good Clean Room
Although we were happy with our rooms, they were clean with plenty of space , we had a good size bathroom and excellant tea and coffee facilities but we were disappointed by only one thing. The hotel was recommended to us by the host of a wedding we attended. We were told we would have a special rate, quite a big difference in the price. When I telephoned to make the booking the booking agent did not reconise the reference number so I thought I would show the hotel receptionist. They at first said they did not know what it was then they agreed that there was such a reference but unfortunately in the small print it said that 10 rooms had to be booked before we could have the special rate and the wedding party had not booked more than 10 rooms. When I asked for proof and suggested that there was no way I could know whether 10 rooms had been booked she would not answer me accept to say that this was the case. Three times I ask for proof that 10 rooms had not been booked and each time I was fobbed off. Don't offer a special rate and not honour it.
September 12, 2013
Rated 5.0 out of 5.0 by Reeney Great retreat
I thoroughly enjoyed my stay at the Holiday Inn Brentford Lock. The staff are very friendly yet professional. Great service will definitely stay here again
September 11, 2013
Rated 5.0 out of 5.0 by Cath43 Very clean and comfortable easy access to london
Fab hotel couldn't fault it staff very knowledgable about local area and London attractions
September 4, 2013
Rated 5.0 out of 5.0 by Reeney Chill and enjoy
I stayed here for 11 nights and thoroughly enjoyed my stay. The staff are very friendly. The open plan area really works well and the food is amazing.
September 2, 2013
Rated 4.0 out of 5.0 by Sam1968 Great Hotel
Chose this hotel, as were attending a wedding at Syon Park. Lovely, clean, modern hotel. Thought the open feel to the hotel, between the reception, bar and restaurant worked very well. Breakfast was very good, set out well and nice choice.
Loved the choice of pillows on the beds, quilts made it feel like home from home.
Would stay here again. VG
August 30, 2013
Rated 5.0 out of 5.0 by Jennyjuk 1st class everything.
Only stayed one night. Would certainly stay there again.
August 29, 2013
Rated 5.0 out of 5.0 by Gadga Clean and comfy hotel
Enjoyed our 2 night stay at the Brentford Lock Hotel. The staff were very polite and helpful which made the stay worthwhile.
August 28, 2013
Rated 5.0 out of 5.0 by Kev30 Excellent!
I stayed for one night in the Holiday Inn at Brentford and everything was fantactic.
The rooms were clean, the layout of reception and dining area were all open plan and kept in a very good condition, and the location of the hotel was perfect. I enjoyed a couple of drinks overlooking the lock in the evening.
August 28, 2013
Rated 5.0 out of 5.0 by scot86 best hotel ive stayed in
From checking in to checking out it was all done pretty quick beds were really comfortable the room was very nice and very clean the staff were very helpful and friendly,our room was more than i expected as it had a safe and mini fridge in it. We travelled into london central everyday by train which is really easy to find the station its about a ten minute walk from the hotel. The location was picture perfect really beautiful next to the lock but the only thing i will say is the noise of the aircrafts that annoyed me .We didnt try the food and beverage as we ate elsewhere but i did look at the menu and the prices on it were really good so i cant comment on the quality of it. We would be definitely be using the hotel in the future.
August 24, 2013
Rated 5.0 out of 5.0 by Carlotta Lovely staff and good clean and comfy rooms.
I stayed for a few days with my family whilst visiting friends and was very happy with the whole experience. The people in the hotel were all very friendly and helpful. Parking was safe and convenient. Will stay there again if we are in that area.
August 15, 2013
Rated 5.0 out of 5.0 by devon74 very confortable
The hotel staff were welcoming . Easy to park , recommend food . hotel very clean . Great location for London , close to train station .Very happy with my stay and will come back .
August 14, 2013
Rated 4.0 out of 5.0 by promgoers Appreciated the upgrade!
We were fortunate to stay in an executive room in the attractively modernised hotel last Sunday. We arrived quite late but found the hotel easily and quickly after a Promenade concert at the Albert Hall.
The room was large and comfortable and had a balcony overlooking the lock, which even at night was very pleasant after a hot day. We were greeted in the room with some welcome snacks. The only downside was rather noisy air conditioning - but I must confess that I didn't try to find out whether it could be moderated. So obviously we slept well enough notwithstanding!
August 10, 2013
Rated 4.0 out of 5.0 by robee Return to avoid bussle of central london
escaping suffocation dust in room with new ceiling being done
good air conditioning was working
August 10, 2013
Rated 5.0 out of 5.0 by Hillwalker Ticks all of the boxes for us
We use the Holiday Inn when visiting our son and family in Brentford and the location is perfect for us. There are plenty of nice pubs and restaurants in the immediate vicinity but Central London is easy to get to if required. There are also nice walks from the hotel along the canal paths. The hotel itself is extremely comfortable with great staff and excellent breakfast. The open plan reception area is excellent as a meeting point with option of comfortable outside seating if weather is being kind. There are other hotels in the area but Holiday Inn ticks all the boxes for us in terms of comfort and value.
August 4, 2013
Rated 3.0 out of 5.0 by Alan3595 Parking charge
Went for the Executive Room. Overall the room was small but comfortable, however there was noise from the airconditioning system or the adjacent lifts. An extra charge for parking made the cost of the stay poor value. Parking should be included in the price of the room. It seems very common now for Hotels in London to add parking as an extra onto the cost of the room, which makes price comparison difficult when you are searching for the best value.
August 3, 2013
Rated 4.0 out of 5.0 by Spouseofgeek Nice hotel
Lovely hotel & great open lobby concept.
Rooms spotlessly clean and spacious. Beds at little too soft and low to the ground for my tastes.
Location works for Central London if you are prepared for a bit of hassle - bus to tube stop then tube. Worked fine for us but not everyone will want to be that far out.
August 3, 2013