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Rated 4.4 out of 5 by 175 reviewers.
Rated 3.0 out of 5.0 by OK - but if only..... Nice modern hotel - good location although neither close to LHR or the city - sort of stuck in the middle. Check in was fine. Disappointing experience in restaurant but the rooms are good, internet works and if you book early you can get a good deal. Lots to do locally in terms of food and drink, walks along the canals and rivers. August 22, 2014
Rated 4.0 out of 5.0 by Good value for money The hotel has a warm and caring atmosphere with a bunch full of friendly staff always willing to help. Needs improvement in housekeeping and provide essential toiletaries August 22, 2014
Rated 4.0 out of 5.0 by breakfast breakfast was well presented but all the cooked food was cold! August 20, 2014
Rated 5.0 out of 5.0 by Comfortable, friendly and great breakfast We arrived earlier to use car park for day in London. On enquiring if we could use facilities before heading out, we were told we could check in earlier, which was great. Cleaner was just finishing room as we got up to floor, and was very friendly and welcoming and asked us if we needed anything extra. Bathroom very clean. Room and beds clean and very comfortable and suitable for 2 adults and 2 young children. Air conditioning was a big plus (and a deciding factor against other hotels in area). Foyer area very welcoming. Once checked in, very easy to get to central London via two bus routes stopping outside hotel to Boston Manor or Northfields tube. Breakfast, at the room inclusive price, was very good value and impressed with variety of options on offer. Front of house and serving staff very friendly and helpful. Kids loved fruit, pastries and juices. Left very refreshed prior to local wedding on Saturday afternoon. August 14, 2014
Rated 3.0 out of 5.0 by Slow service Not enough staff at the bar despite there being a large event with 400-500 people attending Only two people were serving - one of which appeared new and was slow as she did not appear to know what she was doing. The young lad, I think his name is Paul, was excellent though but one could see stress on his face as he was struggling to cope with demand. Considering the charge for the rooms, I do not believe it was value for money. August 14, 2014
Rated 4.0 out of 5.0 by Car Parking Charges My overall experience of the hotel was excellent, the room was clean and fresh and the breakfast was excellent plentiful and fresh. The only disappointment and this is directed to a number of hotels is why I have to pay for car parking given that I have paid to stay for the night, have used your bar and purchased breakfast yet I am still charged £12 to park my car. August 14, 2014
Rated 5.0 out of 5.0 by Spacious clean room Very spacious first floor room with a balcony over looking the river. Clean and comfortable. Certainly would stay again., August 13, 2014
Rated 4.0 out of 5.0 by Avoid the belly pork having stayed at this hotel previuosly the belly pork was a joint that could be carved and it was lush...this time 3 slices of belly pork with no sauce and it was tough August 4, 2014
Rated 5.0 out of 5.0 by Good location and great facilities and service If you have some spare time and want to spend a few days in London, this hotel fits the bill. Close to public transport and plenty of restaurants and the delights of Kew and Richmond and close to the M4 and transport hubs this hotel offers superb service, quality guest rooms and recent renovations. Very stylish and affordable too. July 31, 2014
Rated 5.0 out of 5.0 Great location within easy distance of Central London. Another great hotel from Holiday Inn, a great location for those visiting London. Rooms airy and clean, comfortable beds and nice bathrooms. Staff were exceptional, happy to help at any available opportunity. Would highly recommend. July 30, 2014
Rated 5.0 out of 5.0 by Excellence at its Best- USA Guest This hotel met my expectations. Staff always willing to help provide information about local transportation to a guest who is from another country. It was really nice to have a Starbucks on site and general ice machines. Love the large bath towels (wish the USA Holiday Inns had them) Recommendations: 1) Provide information to out of country guests about the hotel being green. I didn't know that you had to insert your hotel card in the wall and keep it there to turn on the lights and prevent them from going out. 2# Offer hotel shuttle from Heathrow and many travelers will stay at your hotel. I ended up at this hotel because the Holiday Inns close to the airport were booked. 3) Get Starbucks to accept cell phone payment through app. I have this on my phone and its how I pay for my purchasing with the USA Starbucks. 4) Washer/Dryers would have been a nice amenity for travelers #most USA holiday inns have them). I still enjoyed staying at this hotel. July 29, 2014
Rated 5.0 out of 5.0 by Great location, Great Hotel Good comfy hotel, great location and easy to get to - just off the M4. Just a short stroll to Brentford Lock, River Thames, local restaurants and pubs. Always useful having secure underground parking. Would stay again. July 28, 2014
Rated 5.0 out of 5.0 by Stop over close to Heathrow. Stayed one night, close to train line and airport. Nice surrounding on the Canal and Lock, short walk to the Thames. Well appointed and comfortable hotel. July 27, 2014
Rated 4.0 out of 5.0 by Clean efficiently run hotel BUT... Sadly there was major building work going on very close to hotel, as it was summer the work started very early, also as mentioned before there is a 'generator' throbbing sound that runs all night, giving intermittent sleep.... other than that, very clean and efficient friendly staff July 25, 2014
Rated 5.0 out of 5.0 by 5 Star Service at a 5 Star Hotel Title says it all really. All staff were very friendly and helpful. The guys at check in/out, the bar staff (even when I'd maybe had a few too many and couldn't remember my room number!#, the breakfast staff and the General/Duty Manager all couldn't do enough for us. I've stayed at a few IHG Hotels and the service here is by far the best. The hotel is very clean, well kept and modern. The bedrooms are bright and fresh and the bathrooms are so clean they sparkle! #well almost#. Breakfast is fantastic and well worth including in your room rate. Great choice of eggs, bacon, sausage, grilled tomatoes, toast and Nutella #or jam if your not a big kid!), pain au chocolat, fruit, fruit juice, tea...I wanted the pancakes too but just didn't have enough room! The price was far better than some other HI's in the area and this hotel looks and feels much fresher! Well worth a stay if you're looking for a hotel in the area. I just can't wait to return. Thank you to all for a great stay. Stayed for one night on Sunday 20th July 2014. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and lovely balcony This was a really successful trip to celebrate our ruby wedding anniversary.Ask for a balcony room overlooking the Grand Union Canal.It was good value compared with other hotels in London. July 17, 2014
Rated 3.0 out of 5.0 by OK but that's all. We used Brentford Lock as a base to visit London for a few days. It's a busy location but quite modern offering a take away service as well as room service. Breakfast was OK, the room was OK. In fact everything was OK but quite expensive. Staff were helpful. It's hard to be more excited about a routine hotel. July 17, 2014
Rated 4.0 out of 5.0 by Clean tidy, great location Nice size room, clean, tidy. Restaurant food was good, but service as not very quick. Bar Area clean and tidy. breakfast - there was a good selection, cooked breakfast, cereal, continental, juice, tea, coffee. July 10, 2014
Rated 5.0 out of 5.0 by comfy stay Comfortable hotel with great attentive staff. Good breakfast. Nice and clean rooms. July 8, 2014
Rated 5.0 out of 5.0 by Good stay Was surprised by the hotel for its comfort, views of the Lock. The staff were great only let down was I was not able to control the temperature in my room and it was very hot. I am looking forward to when I can return July 1, 2014
Rated 3.0 out of 5.0 by Good location Good location for visiiting family who lives nearby....................................................................................... June 29, 2014
Rated 1.0 out of 5.0 by Dont pay for the executive rooms, the noise is horrendous Do not stay here on the 5th floor. It is horrendously noisy from extra a/c fans placed on the roof. Management know all about it and refuse to do anything. The rest of the hotel is quite nice. June 27, 2014
Rated 2.0 out of 5.0 by Noisy air-conditioning on floor 5 We were given a choice of an Exceutive room on floors 1 or 5 but told that on floor 5 there is a drone from the chillers on the roof....but the noise goes off at 9.30-10pm and on again at 7.30pm. The alternative was floor 1 which was just above the function room where a wedding was to take place and the staff did not know how loud the disco would be, or how long it would continue. On the basis of this information, we took floor 5. HOWEVER the chillers did NOT go off at night and we ended up with a disturbed night's sleep. June 24, 2014
Rated 4.0 out of 5.0 by Breakfast experience It seemed like a race between me and the restaurant staff, to see if I could help myself to the breakfast buffet, particularly toast, and get back to my table before they had cleared my plate, tea pot, tea mug and newspaper . I stayed for two nights and this occurred twice on first morning, and once on the second morning. There was no shortage of tables, and it seemed the staff were too eager to see a cleared restaurant as soon as possible. June 23, 2014
Rated 4.0 out of 5.0 by Nice room, good food and good service Surprisingly good view of the canal system from the fourth floor of a very decent hotel. The area's obviously been tidied up over recent years and it's very pleasant. However, the air-con unit sounds like a helicopter on the hotel roof but this was sorted in less than five minutes by being allocated another room. No view this time but clean, comfortable and a good place to sleep. Overall, a very positive impression of HI Brentford Lock and I'll go back again without hesitation. June 20, 2014
Rated 4.0 out of 5.0 by Unexpected setting in Brentford Lovely setting by restored lock. Relaxing oasis. Standard of hotel and staff was good, what one should expect but somehow seldom get these days. Would come back again June 14, 2014
Rated 5.0 out of 5.0 by Fabulous Getaway We spent a night at the Holiday Inn Brentford Lock as part of a quick trip to London. The hotel was clean and tidy. The breakfast was great and although it isn't near an underground station - you can get buses to underground stations very quickly. The bed was comfortable and the shower had good pressure. Great for access to the M4 and the west. June 13, 2014
Rated 5.0 out of 5.0 by Comfortable, relaxing stay Had a wonderful weekend, staff were friendly and polite, the room was clean and comfortable, and the location is extremely relaxing. It was a very pleasant change to have a hotel room that exceeded my expectations based on the pictures. If I were to *really* nitpick, I'd make the following points: - Contrary to the description of the Mini Gym, it does not feature a free weights area. Disappointing if you were planning to get a brief workout with weights in during your stay. - The restaurant is not open 24 hours - instead I was given the leaflet for a local takeaway that was recommended by staff. Unfortunately the food took almost an hour to arrive, and when it did was not appetising at all. Most of it had to go in the bin. I appreciate that such things are largely beyond the control of staff, but I do expect any such recommendations to be vetted. June 11, 2014
Rated 4.0 out of 5.0 by My Hotel trip Staying overnight because of a family wedding, hotel was everything I needed. Clean, friendly, very helpful and couteous staff. Good location for getting into central and south west London. Will definitely use again if I need to stay in the area June 10, 2014
Rated 5.0 out of 5.0 by Short london break Stayed for a short visit to see our son in central London. Easy to find and good onsite parking. Nice location near to Kew and Richmond. Train station only 10 mins walk and plenty of direct trains into central London. Would definitely use again. June 8, 2014
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