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Rated 4.0 out of 5 by 493 reviewers.
Rated 4.0 out of 5.0 by Great service and very comfortable I found the hotel to be very comfortable. From the outside it looks a bit old but the lobby and eating areas are very fresh and clean. I only stayed a few nights and found it to be very relaxing and easy to access. It is located conveniently next to M4 and provides a simple route into London or if going outward then into other tourist spots like Windsor and beyond. There is good selection for breakfast with friendly and helpful staff. The hotel has two restaurants and there are others dining options outside who also deliver to the hotel. So overall, dining is not a problem either in or out of the hotel! The one negative point for me was that there was no free wi-fi access even in lobby or dining areas. The rooms were clean and comfortable for a family. July 9, 2013
Rated 5.0 out of 5.0 by family visit on their return from Dubai for the summer Used this hotel after picking up my daughter and 2 grandchildren from Heathrow terminal 5 travelling from Dubai, for the summer .I had requested family room with a bath. request granted. Room was excellent plenty of room and very clean.lots of Lovely white towells, bedding fresh and very clean.,plenty of coffee tea and milk for refreshments.Evening meal quite extensive depending on choice but could be expensive. Chef offered to make me fruit cocktail without me asking for it , I only mentioned that I was not allowed cakes gateau's etc. excellent buffet breakfasts which was included in our price. Also kids ate free. I hope to return if there is availability at the end of August when my family return to Dubai. July 8, 2013
Rated 4.0 out of 5.0 by nice hotel but very hot room I booked two rooms, 868 was fine, but 862 the room temp was 28deg, and the air con wouldn't make it cooler. thre was some sort of portable air cooling fan. so we put that on all night. It was neally 10 pm and we were tired. The next morning i heard an air crew lady in the corrider saying that they hadn't got the rooms with broken air con, so they knew. When we checked out i told the man behind the desk,and without any sympathey he said we have trouble on that floor, why didn't you report it to the desk ? like it was my fault. that i expected a room that worked properly, and we were tired and didn't want to complain at that time of night. July 7, 2013
Rated 4.0 out of 5.0 by Amazing night staff We arrived very late, and were very tired. Our requested room had been given away as the type was needed. As a result, we were given a room with one less bed - we needed two. The person who made this error was a person in training. The night manager noticed the error and immediately upgraded us to the executive floor. As a Priority Club member, I asked what the benefits were at this location. They weren't very good, but the night manager added a free breakfast, an added apology for the room mix up. When we finally got settled in, the room was incredibly hot, 28.5 C. I called the front desk to find out that the AC was broken on the entire floor. The night manager again got on the line and offered us another room. By this time is was after 1am and we declined. He sent us a portable fan instead. When we checked out the next morning after a wonderful English-sylte buffet breakfast, there was a note on our file eliminating our parking fee because of the AC issue. We never asked for these benefits and were very pleasantly surprised by the care and service of the night staff. Yes, there were a few problems, but everything was taken care of (or at leasted offered to be taken care of). The night manager and concierge were fantastic in making our stay confortable. July 6, 2013
Rated 4.0 out of 5.0 by Mr. Hames Overall we had a very good stay the night before our departure. The hotel was very clean and the beds were comfortable. The only negative is that you have to pay for breakfast...something that is free to patrons in the United States!!! July 5, 2013
Rated 2.0 out of 5.0 by Smoking policy ridiculous! We booked a nonsmoking family room at this hotel for one night. Unlike most hotels across the world, this hotel still allows smoking AND and does NOT separate the smoking from nonsmoking rooms. Upon entering our " nonsmoking family room" we choked with the odor of cigarette smoke. We immediately went to reception to be told that it is a nonsmoking room next door and with a connecting door to a smoking room. We were initially told there were no more family rooms but then she said there was one across the hall from this one. This was after they offered to have an air purifier sent to the first room to run for 30 minutes. I'm not sure what good that would do as the person in the next room smoked constantly. We did get the 2nd room which was better, but still smelled smoke in the halls and under the door. So, if you would like for yourself and your young children to get sick from second hand smoke, then by all means, book a nonsmoking family room at this hotel! Otherwise, this would have been an amazing hotel. The restaurant/bar was great food and staff. July 4, 2013
Rated 4.0 out of 5.0 by Comfortable bed Stayed for 1 night before catching flight following day. Parking included for 14 days, Breakfast very good at a reasonable price. Easy transfer to airport on Hoppa bus, not too busy. July 1, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Very Good Value Cannot fault any staff member that we dealt with, in fact I feel the need to give them all a pat on the back. Accommodation was good, and the food was of a high standard. Will definitely stay here again. The Staff put this hotel at the top of my league July 1, 2013
Rated 5.0 out of 5.0 by Great night's sleep on return from U.S. The room was comfortable and I got a good night's sleep before my return journey. Breakfast was excellent. The hotel took care of my car and delivered it to a nearby parking space. This all made for a great end to my two week holiday. Many thanks! June 28, 2013
Rated 5.0 out of 5.0 by Good value for money For London this was good value and the public areas were very pleasant. Food was good. I left four articles in a drawer and after I rang, they posted them very quickly - full marks for that. June 28, 2013
Rated 2.0 out of 5.0 by Holiday Inn Heathrow M4 Not a good start, no priority club check in, no pre prepared check in pack, allocated a smoking room without being asked or advised. Wasted time changing rooms, no alarm call for early flight. Not a very good impression. Rooms looking tired. Not the best Holiday Inn i have stayed at. Registration staff need more training. June 28, 2013
Rated 1.0 out of 5.0 by Close This hotel i have stayed at many hotels and this is by far the worst. Staff more interested in flight staff and no recognition to a priority club member. Wifi extra. June 26, 2013
Rated 4.0 out of 5.0 by The customer service was very good. Nice experience for a good holiday and closeness to the airport. June 17, 2013
Rated 5.0 out of 5.0 by Very good value with good comfort and service Stayed here twice on business due to work. Familiar with the IHG group including HI due to Priority Club (due to work didn't earn points on this stay) and are one of my favourite groups. Arrived both times via the Hotel Hoppa from Terminal 3 - it is not Holiday Inns fault but National Express showed the wrong bus stop at T3 - it showed 11,12,13 instead it was stop 16 which meant I missed the bus which was annoying. Again nothing to do with Holiday Inn. The buses run every 20-30 mins depending on terminal and are £4 each way or £7 return which is not the cheapest but to be honest if you don't have a car there are no other ways to get to the hotel! On arrival the staff both times were very friendly. The lobby is spacious, light, stylish and looks recently refurbished. The check in was quick and easy. First stay I was in the standard room which was very modern, looked recently renovated and clean. There was everything I could ask for such as ensuite bathroom (small but functional and modern) desk, flat screen TV, telephone, iron and ironing board, wardrobe, mini fridge (empty so could put my own drinks in there - although this was the only part of the room which wasn't the cleanest) Bed was king size and very comfortable. Lighting was flexible and room was well lit. Room was very large and there were 2 arm chairs and a table. Second time was an Executive room on one of the executive floors. This room was very modern and stylish featuring wooden shutters and a bed that went in a coloured alcove which made it very inviting! Similar to other UK Holiday Inn Executive Rooms I've stayed in. Room features were same as standard aswell as bathrobe, enhanced toiletries, free water and chocolate, stocked mini bar, magazines in the room. I have heard on other reviews different floors are slightly different with level of renovation but all are similar. Tried the lounge restaurant first stay, staff were helpful and friendly in describing the choices. Food was good value. Room service on second stay was good value and was good portions and good quality. Of course the prices for both will be more as its a hotel but factoring in this and the quality it is fairly good value. The hotel has a gym, 2 restaurants I did not try (Rotisserie and Sampans Oriental) and a large bar. It has a Callaghans Irish bar which seemed quite lively (it was a weekend!!) and an Academy business centre. Taxis to the airport are pricey from the taxis they use so Hotel Hoppa is the best bet if you are watching your pennies but the taxis were clean and were prompt and efficient. All in all this is a very solid choice for travellers looking for comfortable, clean accommodation with good services and facilities with good value for money. It's not a luxury 5 star hotel but its great value for those who want more than a budget but don't want to spend a fortune for 1 night stay at the airport! This hotel will definitely be at the top of my list when staying at Heathrow for comfort and value! June 15, 2013
Rated 2.0 out of 5.0 by One of the worst Holiday Inns I have stayed at Everybody on the front desk seemed to be on training, the hotel looks tired inside, the restaurant seemed to be a bit grotty and my room's air conditioning didn't work well, certainly not good enough for a moderately warm (20C) day. June 9, 2013
Rated 5.0 out of 5.0 by Full marks Having stayed at numerous IHG properties as well as various competitors, this was the first time I had used a "Park & Fly" facility. I was a little apprehensive about doing so, but all fears turned out to be totally unfounded. From check in to check out some 18 days later, everything was handled very professionally, including the leaving of car keys to collection of the car. A special mention for the cheery lady on breakfast duty in the restaurant. I could not have asked for more and would certainly recommend this hotel to all. June 5, 2013
Rated 2.0 out of 5.0 by Dont go if you need to relas before a long ealry flight!! We are Platinum Elite Ambassadors and have not used this hotel before. We arrived to a warm check-in and was upgraded. However on our profile we have requested that we have an high floor and a quiet room. We were allocated room 103, the lowest floor and an interconnecting room. The room did not look like an Executive room, the state of repair very poor, especially in the bathroom. Two lights were not working and the A/C was not working properly, 21' all the time. A family checked in to the adjacent room at about 5pm. The noise was horrific, children allowed to scream and jump all over the furniture. This lasted for two hours and then they left for dinner, on their return the same thing happened. We called to the Duty Manager, but reception said they were with someone and asked what the problem was. We explained and was told that - They are paying the same price as you!!. A good case of excellent customer service. The duty Manager never turned up and the family were still noisy. We had a wake up call for 4am and only managed to get 4 hours sleep. Not a relaxing night as promised by Holiday Inn! I explained this on check out and was told that we should have not been given that room, but a room further down the corridor! He then took off the Wi-Fi charge as an apology. Something we will get free next month anyway, with the new changes! Perhaps some Managers at these hotels should sleep in the rooms occasionally before a 12 hour shift and see how they feel. Would not return. June 5, 2013
Rated 3.0 out of 5.0 by Confortable bed and bad service I stayed with you for one night the last week, In general, everthing was good excep for the old lady in the restaurant for breakfast. reallyt bad manners, i prefered to have breakfast in the airport at 7... She should not be there... Thank you. Omar June 3, 2013
Rated 5.0 out of 5.0 by London Weekend away The family had a brilliant time away at this Holiday Inn. All staff were courteous and accommodating. We came back late from the museums and we needed food immediately as it was getting late for the children. It was no problem for us to eat from the buffet set out for another group - What has let the scoring down was that the bed sheets had a dirt mark on them, fannels were missing, no complimentary water was left on two of our nights. We were in an excutive room so didn't really expect this to happen. I didn't follow these incidences up as I was there to relax. But with all this said, we would return to the hotel as it is the general service that invites me back to anything. June 3, 2013
Rated 5.0 out of 5.0 by Friendly helpful staff. Does what it says on the tin... friendly helpful staff. beds comfy, room clean and tidy. We will definately be using this hotel again. They looked after our car for the week as well ... superb. June 2, 2013
Rated 5.0 out of 5.0 by Weekend stay This hotel was very nice and the staff were excellent. The only downside was trying to get to the hotel, we ended up going back up the M4! June 1, 2013
Rated 4.0 out of 5.0 by Good sized room with good facilities Regular visitor to the hotel before we go away on holiday, would recommend using if flying from heathrow! May 30, 2013
Rated 4.0 out of 5.0 by Ideal for overnight stays My wife and I stayed overnight, with car parking, both before and after holiday flights. Room with king size bed was airy and comfortable for our brief needs and food (evening buffet and 'snack' breakfast) were satisfactory. Would use again. May 28, 2013
Rated 5.0 out of 5.0 by Great Hotel good service Stayed for two nights good service, had a meal in Sanpans superb food and service. Hope to eat here again when back in the area, Parking sometimes a challenge!!! May 26, 2013
Rated 3.0 out of 5.0 by Not bad when you manage to find it! The hotel is easy to see of the motorway but it is another question of actually getting to it. Postcode sends you back on the M4!! When I complained at reception she said that everyone has that problem and they should use the one for the pub at the front - Great comment so why don't you. Once arrived, there was no where to park and ended up on some waste ground and still paid £12 a day for. So all that wasted at least hour late at night when the whole purpose was to have an early night! On return to collect to car they wanted to charge tme £60 for parking so another 20 mins wasted sorting that out. Other than that hotel very nice, rooms comfortable, Would stay again now I know how to get there!! May 21, 2013
Rated 5.0 out of 5.0 by Very good, very good in did. If you are looking for the closest HI to the rental car drop of this is the one. Nice place full of interesting people from everywhere. Thanks. May 21, 2013
Rated 3.0 out of 5.0 by No Early Breakfast We stayed at this Holiday Inn for stopover nights going to and from our vacation in Croatia. On each stay we had a mid-morning flight; we had to check in at Heathrow by 7:00 am on the outbound flight and by 7:30 am on the return flight. The hotel restaurant opens for breakfast at 6:00 am and room service starts at 6:00 am. To be on the safe side, you need to allow at least an hour for check-out, shuttle bus pick-up, and transport to Heathrow (+ the shuttle bus only does a pick-up every 30 minutes). This meant that we did not have time for breakfast on the outbound flight morning (although it was included in our room package) and had to gulp it down on the return flight morning. This is a huge airport hotel (400+ rooms); the overwhelming majority of its guests are flying in or out of Heathrow. Many guests will have early morning or mid-morning flights. It's bizarre that the hotel does not start at least a limited breakfast service much earlier -- say 3:00 am -- to accommodate guests with early morning flights or at least offer room service breakfast at that time. Actually, an airport hotel of this size -- with many guests on different time zones -- should offer at least a limited room service menu 24/7. On the night of our outbound flight (when it appeared we would not be able to get any breakfast even though it was included in our room package#, we spoke directly to the night restaurant manager who immediately and cordially agreed to have a room-service breakfast sent up to our room at 5:30 am #before the restaurant or room service was technically available). When I called the front desk later that evening to confirm the early room service breakfast, the front desk manager initially said that the restaurant manager had exceeded his authority by agreeing to provide the early room service breakfast; after some heated discussion, the front desk manager agreed to provide the breakfast, but gave the clear impression that the restaurant manager would be getting in trouble for providing this "unauthorized" accommodation. Also -- although the hotel room has a refrigerated mini-bar, it's one of those "move-anything-and-you've-bought-it" mini-bars, so buying one's own breakfast at a local store and putting it in the mini-bar refrigerator overnight is not a practical option. May 21, 2013
Rated 4.0 out of 5.0 by Very good room and great fitness centre! Generally, we had a very good stay. The only criticism though was the very slow service in the bar in the evening, when we waited a considerable time to be served and then longer after we ordered. In contrast the service in the restaurant for dinner was first class. May 16, 2013
Rated 5.0 out of 5.0 by Very convenient to the airport A good place to stay before a flight and a very good rate including the parking for our two week holiday. We ate just by the entrance at a local pub " the plough" and it was very good- we ate there because the hotel was full May 16, 2013
Rated 5.0 out of 5.0 by Best Heathrow Hotel I have stayed at many hotels in the Heathrow area and this one was great value for money. The staff could not have been more helpful. The pub next door gives you somewhere to walk to which other hotels you are stuck in one building. Car parking is much easier and the room was well worth the extra cost of a motel property. The shuttle buses to the terminal were on time and reliable. I will be going back. May 15, 2013
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