Rated 4.0 out of 5 by 291
Rated 3.0 out of 5.0 by Atlanta317 Clean, comfy rooms, great location, awful staff
Pros: Room was clean and hotel was recently updated. (Has a wooden floor which is pretty but a bit cold.) The hotel smelled great when I walked in. The location is great right near lots of dining.
Cons: Breakfast is not free, is a $7 buffet which was lackluster. The ones that have free breakfast have pancakes at least. The staff was terrible. Asked for a lamp mines was broken and the room was kinda dark. After 3 calls, never got one. They didn't have a fax machine. Business center had 1 computer and 1 printer (this is a 5 floor hotel. I had to wait an hour to be able to print.)
I wont return because I travel to macon often so I'd rather just go and get food and drive a little further to a hotel. (Plus the free breakfast at other locations has better options.)
February 8, 2016
Rated 3.0 out of 5.0 by Atl8787 Lackluster
Pros: great location, clean rooms, new/updated hotel.
Cons: slow internet, ridiculously small business center (1 computer for a hotel with 5 floors?), no free breakfast and the breakfast buffet was not worth the money, staff was horrible, was not recognized as IHG rewards member, asked for 2 things during entire stay (a lamp and a fax machine) never got the lamp and they said they didn't have a fax.
Wasn't a terrible experience but I've stayed at a ton of IHG (Im a platinum member) and I won't be going back. I would rather stay a bit further out and have good service because the service was awful.
February 4, 2016
Rated 2.0 out of 5.0 by Rachel47 Room was unomforTABLE
rOOM LOOKED nice but was uncomfortable especially the bed.
February 1, 2016
Rated 4.0 out of 5.0 by Deltadimples142 Enjoyable Stay
The Ambiance and facility were state of the art. The rooms were fair in that I have seen better at other facilities. I love the concept that they have a security feature where the room key is used to get onto the elevator.
The ONLY issue I have is that my tub drained slow and held water.
Now the cook in the restaurant was the BOMB. He cooked the best Southern Grits that I have EVER ate. An older Caucasian male with a sweet disposition and charming personality. Loved him and his breakfast.
January 31, 2016
Rated 4.0 out of 5.0 Comfortable
Close to many dining establishments. Wish I could have tried out the lounge and restaurant. It looked nice.
January 29, 2016
Rated 2.0 out of 5.0 by Poor old Uncle Rich Great Staff - Extreme temperature problems
The staff was quite friendly and apologetic. Apologetic because the lobby and hallways (on all floors) was essentially unheated. Macon experienced uncharacteristically cold weather the weekend we stayed there. The hotel heating system, such as it was, could not keep up. All staff members in the lobby area were wearing heavy coats. The pool and exercise room were unusable because of the cold. While walking in the hallways, I could see my breath. In our rooms, the temperature moderated somewhat, but maximum heat still made the room uncomfortably cold.
On the basis of this stay, I would NOT recommend this facility to anyone.
January 28, 2016
Rated 5.0 out of 5.0 by Bootch Fantastic Service
This is my favorite hotel to stay at in Macon. The staff are great and the rooms are nice and comfortable.
I am an early riser and coffee drinker. This morning my coffee pot was not working.... I called the desk and had a new one in less than 15 minutes.
I also love the breakfast here. The food is excellent and gives my day a good start!
Beautiful hotel and very clean.
January 27, 2016
Rated 4.0 out of 5.0 by mikev12345 HawksMike
A few minor problems which were handled immediately by the staff...key cards not working and needed more towels...everything else was excellent ...will stay here again
January 25, 2016