Rated 4.5 out of 5 by 97
Rated 5.0 out of 5.0 by FamilySummerTraveler Family of 4 enjoyed our stay!
We stayed in several Holiday Inns along the East Coast on our vacation with our 2 children. Manassas - Battlefield Holiday Inn was our favorite. The service at the Front Desk made the biggest difference. They were welcoming and friendly. Our room was spacious (2 queen beds - standard room), clean, and perfect for our needs. The pool was adequate and the exercise room had 2 treadmills, elliptical, and bike, which was nice. This was not an expensive place to stay, but we really enjoyed the area, as well as the friendly service given to us at the Holiday Inn.
July 18, 2014
Rated 4.0 out of 5.0 by Dennis925 Nice staff
We were a late arrival and the staff was waiting with a smile and welcome. The morning breakfast was ok, not a COMPLETE selection for the price of a buffet breakfast.
July 3, 2014
Rated 5.0 out of 5.0 by CVPSC18 Great Stay - Every Time
This property is managed with guest comfort as a top priority. And management delivers.
My many stays at this hotel have always meet my expectations; I have never been disappointed.
Staff his helpful and courteous, the hotel is clean and management is onsite and fully engaged.
Great stay - every time!
July 2, 2014
Rated 1.0 out of 5.0 by JohnatPittsburgh101 quite a let down, service was poor and I don't think I will stay there next time
First, I would like to state that I stay at Holiday Inn’s when I travel, with little if any complaints. This passed trip however was enough to make me look somewhere else. The stay cost twice as much as usual. When I asked about it the desk attendant gave me an answered to imply ( oh well ). The room has a broken desk chair. I found out that staying there does not automatically insure that my Priority Club point is added. The next morning I arrived at the dining room at 6:12 am for breakfast. The lights were off the room was dark and I thought they had not open yet. There were two other guests there who were sitting in the dark wondering why the room was dark and what you had to do. I check the sign at the entrance to confirm they were opened at 6:00 am. I had to ask for food service. There was a noticeable difference in the selection of food at the buffet, much smaller than in the past. I suppose I did not qualify for a complementary discount card for Breakfast. There was no coffee in the lobby. I had to keep looking for a server. I had to ask if I could have some coffee. After eating I waited for about ten minutes then had to track down the server. I paid with cash and the server made some comment about that, I could not understand what was said as they passed by dropping the change in my hand (hardly slowing down). In all I felt at the end of my stay that I was not very welcome there. I not sure if it was just one of those things or I would be better off staying down the road. Note: I don't expect a red carpet, just respect.
June 30, 2014
Rated 5.0 out of 5.0 by Ed S. Overall experience
The staff and service was outstanding in all respects. It is always a pleasure to stay at this Holiday Inn.
June 29, 2014
Rated 4.0 out of 5.0 by Kglewton We'll be back
A little snafu at checkin was addressed immediately by the obviously empowered, friendly, helpful front desk folks. We travel a lot. Stuff happens. It's what's done after stuff happens that really defines good service. "I'm so sorry! I'll take care of that right now!" Simple words you just don't hear much these days. We chatted with the General Manager a couple times. He spent time in the lobby engaging his guests.
The condition of the room was typical for Holiday Inn. Ask for a corner room. It was a bit more roomy than most Holiday Inn rooms we've been in. Housekeeping was excellent. Beds comfortable. Not all properties are up to IHG standards as well as this location.
Spent early mornings in the welcoming lobby sipping their decent coffee and reading. Breakfast was typical and adequate. However, if we had not had breakfast coupons we would probably have gone elsewhere. There are several eating options a short drive away. Nothing within walking distance.
We have friends in the area so it's a great location for us. It's also a perfect spot from which to explore Civil War battlefields, Virginia wine country and horse farms. Although it's not close by, we also took the traffic challenge and drove up to Great Falls Narional Park for a day.
Had a pleasant 4 day stay. Pretty sure we'll be back.
June 15, 2014
Rated 5.0 out of 5.0 by Texan1024 Great people from waiter to GM serve guests
From the time we checked in until the minute we left, staff went over and above to make the stay the best possible. Upon check- in, the manager at the desk left the counter to look for a cart for us to use. Thanks Manny. The room was fantastic. The next morning, roger, our waiter did an admirable job, especially since one cook and one waiter couldn't make it that day. Katie was ever pleasant and smiling in spite of the kitchen problems. The G. M. Came in to do his part out of passion for his hotel and family who worked there to make sure everything was running smoothly.
With this hands on working from the top to the bottom, I definitely recommend this property very highly.
June 12, 2014
Rated 4.0 out of 5.0 by Kylaw Comfortable room, one of the worst "restaurants" ever
Desk staff was fabulous at check-in and check-out. Room was spotless and incredibly comfortable. However, the "restaurant" was pathetic. I arrived at breakfast at 8:30 (supposed to serve until 10 on Saturday). Not only was the selection of food marginal at best, its presentation looked like something I've seen at Super 8. Even worse, I sat at my table for 22 minutes before they refilled them empty containers of bacon, eggs, potatoes and sausage. Adding insult to injury was the fact that the waiter/attendant never even approached me to see if I wanted coffee until I had almost finished eating. What a horrible way to start a day. But for the incredible front desk staff, I would not recommend this property.
June 11, 2014