Rated 4.5 out of 5 by 62
Rated 5.0 out of 5.0 by HarrynDavid AMAZING
This hotel was probably the most comfortable and clean hotel I've ever stayed in. I really enjoyed myself and hope to be back again in the future.
November 18, 2013
Rated 5.0 out of 5.0 by katytactical always a perfect stay
People before us smoked in the bathroom so we told front desk and they immediately sent someone to wash down the bathroom and then everything was great. very quiet, nice personnel, we use them every time we are in area. Beds firm and super comfortable. Love this place. We travel alot and this beats them all.
October 23, 2013
Rated 5.0 out of 5.0 by Duster5225 Clean comfortable room and great service!
Clean comfortable room and great service!Clean comfortable room and great service!Clean comfortable room and great service!
October 8, 2013
Rated 4.0 out of 5.0 by LoShay Left hungry
I stay here when I come into town every few months on business. The staff is friendly and the service level is very good, and it's a convenient location for me.
When tired, I order room service. I've always had no complaints with the food until this trip. My second night of lodging I ordered a pizza, and it was just horrid. By far, the worst pizza I've ever had in my life without exaggeration. When I got a look at it, I almost went out to eat after all, however I was tired and struggled through it.
My third night I ordered something different for a late dinner at 9:15pm. I was told they would bring it up to the room in about 20 minutes. At 10:02, the bartender called and said that he got busy and forgot to order my dinner and that the kitchen was now closed. Obviously I was not happy. So I had to get dressed to go back outside and fend for myself somewhere down the road.
October 5, 2013
Rated 5.0 out of 5.0 by MrsMartin1108 Amazing staff
This is the second time I have stayed at this hotel, and I would absolutely recommend it! The rooms are spacious, comfortable beds, and very clean. But the best part of the stay is the service. I have never been to a hotel where the staff is as friendly and helpful as this one. If you are in Northern VA, definitely choose this hotel!
October 2, 2013
Rated 5.0 out of 5.0 by MAML97 A always good
I have had several very good nights stays at the Holiday Inn. I may not stay often but I have never been disappointed. Thanks
October 2, 2013
Rated 1.0 out of 5.0 by James187 Customer Support Needs Improvement
Unfortunately, my lastest experience with Holiday Inn was unpleasant because their website was not operating properly and I was charged for a night's stay that I never confirmed.
I attempted to book a room, same day, online using my smartphone. Everything functioned propoerly until it was time to submit. When I clicked the submit button, the system returned an error message that stated the system was down. At that point I assumed that my reservation was not confirmed so I called Holiday Inn for customer support and was advised to come to the hotel.
When I arrived, the front desk clerk was unwilling to assist. I advised him that I had an issue booking the room online because the system was down. He said that it was not and directed me to the business center to re-book the room. Again the system returned an error message that the system was down. I asked the front desk clerk to look at what was on the screen so that he could see for himself. His attitude was unapologetic and he acted as if I was annoying him. At that point I had reconsidered my stay because I was not appreciative his bad attitude.
Had he addressed the issue when I first approached him, I may have been a happier customer. Additionally, Holiday Inn ended up charging me for a room even though I did'nt stay. To make matters worse they will not refund the money.
This is very poor customer care. Your sytem broke, your clerk was rude, and you have the nerve to charge me for a product that I did not recieve.
September 25, 2013
Rated 5.0 out of 5.0 by oldandslow Remarkable
From the front desk to the wait staff I could not be more pleased. Staying here was a last minute decision and it was the right one. Rooms were clean. Front desk person smiled nonstop and was so gracious she was remarkable. The garden omlette was chock full of veggies and so amazing. This is a bargain and the staff and leadership at this place should take a bow, seriously.
September 24, 2013