Rated 4.6 out of 5 by 325
Rated 5.0 out of 5.0 by Wine Trip Vintage Virginia Wine Festival
Highly recommend this hotel. It is clean and the rooms were comfortable. The friendly wonderful staff makes it an A plus!!
June 14, 2016
Rated 5.0 out of 5.0 by Too hard to find a name Comfortable stay with excellent friendly service
Check-in was quick and the staff was very friendly. The room was in great condition with a comfortable bed. The mini-fridge worked well and the internet was very reliable and was faster than many other hotels I have stayed in.
June 13, 2016
Rated 4.0 out of 5.0 by Crawdaddybob Just okay
Clearly an older hotel but the part I didn't like was location to business. That is not at all HI's fault but would prevent me from staying there again.
June 11, 2016
Rated 5.0 out of 5.0 by Verified Reviewer Enjoyable stay
Stay was enjoyable for my wife and I. mattress and pillows were great and hotel nice and clean. Front desk staff was exceedingly friendly.
June 3, 2016
Rated 2.0 out of 5.0 by loving Hermitage Very disappointed
Hotel is very clean and nice. However, the staff was not very helpful and was not very caring. No towels in room at all, and no one could speak English. Which reading your guideines for writing a review goes completely against what this hotel represents. Was treated as if I had to speak Spanish to receive any help, even though this hotel was in America and remembering our United States of America veterans on our stay there. The manager sent us an email that he would give us a little reimbursement, but haven't received or heard anything yet. I did try and send an idea that may help with no one being able to communicate in English (making a chart with pictures so you can point to what you need), but no response. Have talked to many people who agree that they should be able to communicate. When you go to a foreign country they can speak English and are able to communicate. Very disappointing that in the United States of America you can't communicate in English, which our foregathers and ancestors worked very hard to install and learn.
It is a very nice and clean hotel, just be aware you should know Spanish to be treated fairly.
June 2, 2016
Rated 5.0 out of 5.0 by KP1942 The customer care is the best!
I was on a business trip and needed to stay in Manassas for the week. I always choose this hotel to stay at while in Manassas.
When I called to reserve a room for the week, the clerk on duty (Katie) actually recognized me and addressed me by name. How often does that happen anywhere else? She was apologetic and said she only had a room for one night. I said that I would take it. Now I'm panicking, because all of the area hotels were full. I honestly did not know what I was going to do.
When I arrived for check in, I was told not to worry. I had a room for the whole week!!! What a load was lifted from my shoulders. My smile was from ear to ear.
Thank you Rod and Katie. You guys are the best! When in Manassas, I would not stay anywhere else. Top Notch!
May 31, 2016
Rated 5.0 out of 5.0 by Tchamb Excellent hotel
I would highly recommend this hotel because the staff are friendly and knowledgeable.
May 31, 2016
Rated 5.0 out of 5.0 by TravelingDJ88 Friendly Staff
The hotel was new and clean. The staff, friendly and considerate. The hotel manager went out of his way to accommodate me.
May 28, 2016