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Rated 4.4 out of 5 by 195 reviewers.
Rated 5.0 out of 5.0 by Excellent again The staff are one of the hotel's assets. From the front desk to the restaurant the staff are very attentive . Special mention to Luke and Vincent in the dining room and Vincent's team ,they are excellent in their roles. The one and only negative is that Reds have lost on both occasions when I have stayed here, I'm sure the hotel would try to offer a solution if it were in their remit. I have booked again for the 27th September I hope the result on the pitch is as positive as the experience received at the hotel. Well done to all and keep up the good work. August 28, 2014
Rated 4.0 out of 5.0 by Good for Lowry Theatre Stayed for one night for visit to Lowry Theatre. Great location. very clean and comfortable hotel. Very good breakfast. Clean rooms. good bathroom. Our second stay for a theatre visit. Metro to city centre nearby. August 28, 2014
Rated 4.0 out of 5.0 by Refurbishing the bar area Stayed here before on a number of occasions and it has always been very good. This time though the bar was closed for refurbishment which was a surprise. When I queried it I was told it was on the website, although I did not see anything when I booked a while ago.. No apology or empathy to the situation was given, this was the bit that disappointed me the most. Because of this it lacked atmosphere so I decided to go outside of the hotel to eat and have a drink. The Hotel bar was moved upstairs to accommodate (small area not very welcoming), but very few people were using it. Will stay again once changes have been completed as its a great location for business and leisure and usually of a high standard for the Hotel and Customer Service. Breakfast was very good. August 26, 2014
Rated 4.0 out of 5.0 by pleasant stay very friendly helpful staff. Nice room and bathroom, good view. very convenient position. Very relaxed stay, but not very comfortable bed. August 25, 2014
Rated 5.0 out of 5.0 by A Gem in The Quays A very clean establishment in the heart of Media City. Great restaurants and coffee shops in the vicinity and a short walk to the Lowry Centre. A 15 minute stroll from The Theatre Of Dreams. August 24, 2014
Rated 5.0 out of 5.0 by Great hotel Excellent and convenient for shopping and local transport August 22, 2014
Rated 5.0 out of 5.0 by Great Service from Restaurant Staff Very good service, especially from Restaurant Staff. Only problem was that our room was not made-up until 17:15 when I brought it to the attention of reception staff. We would have thought that it would have been done before since we left at 09:15 in the morning! August 21, 2014
Rated 3.0 out of 5.0 by Friendly and helpful staff Was not impressed with the beds and did not sleep well at all, pillows were lumpy too. Shower was a trickle and not an enjoyable experience. However on the up side, the breakfast was brilliant, so much choice and very hot. All the staff were amazing, very helpful and diligent. My husband forgot his hair gel and the staff found him some and brought it to our room. We did not report the problems at the time as we were only there for 2 nights to watch a show at the Lowry.But if we had moved would the next room have been the same? August 20, 2014
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