Rated 5.0 out of 5.0 by BNLN1 Friendly staff
Overall, had a great stay. The staff is some of the nicest people I have ever encountered in a hotel. The man that checked us in was helpful, accommodating, and friendly. Pros: Requested and received a late check-out (2 pm), free WIFI, coupon for Starbucks, beds were comfortable. Cons: Room was out-dated, and I didn't love the fact that the room overlooked the central lobby as opposed to the outdoors. Overall - staff and service make this a great hotel.
April 22, 2013
Rated 3.0 out of 5.0 by OctGirl Great service and quiet stay
Clean and quiet!!! Staff were friendly and accomodating. However, guests are allowed to smoke right outside of all of the doors. I am in Manitowoc for business and heading out in the mornings I have to walk through a wall of smoke to get to my vehicle and then smell like I myself had been smoking. I work in healthcare and do NOT appreciate that smell lingering on me and/or my dress clothes. To be perfectly honest if this hotel was not preferred by my employer I would stay elsewhere for that simple fact. But, overall a quiet place to relax and sleep.
April 17, 2013
Rated 3.0 out of 5.0 by burger24 Convenient location and great staff
Corporate rate is hard to beat.
Huge hotel starting to really show wear. Needs an upgrade (signs say it is on the way)
Coffee shop with Starbucks products in the lobby is a real treat.
Employees are extremely friendly and helpful.
March 26, 2013
Rated 1.0 out of 5.0 by Dingmo Time for the Bulldozer!
This has to be one of the oldest Holiday Inns in the US! The rooms are dark, lack plug-ins and have a musty feel (esp. interior rooms without windows to outside.). At least they compensate by having very high rates and an outdated 24 hr cancellation policy.
I travel to Manitowoc about once a month on business - this is a hotel I won't go back to again. Unfortunately, there aren't any other IHG properties close; probably the only reason this one stays open.
Great location - I say bring on the bulldozer and put up a new Holiday Inn Express!
March 25, 2013
Rated 3.0 out of 5.0 by Goose345 Rooms need updating
The plumbing in the rooms is in dire need of updating. The faucets fall apart, the shower faucets get stuck and are difficult to operate.
March 21, 2013
Rated 2.0 out of 5.0 by Sojen March Snow
Always been a good place to stay...But they were unprepared for the snow storm at the end of February... I would have expected that the parking lot be plowed out by 6:30~7:00 am...or in process. However, I had to bust through the 3' of drifted snow behind my car...No biggie but got stuck in the bank behind the row of cars behind me. Front desk lady was not to be found for 5~10 minutes and no shovel for me to dig my car out. When she radioed the plow guy, who was someplace else at that time, even he didn't have a shovel (this is Northern Wisconsin btw I would think they know enough to have a shovel or 2 on hand). Eventually got unstuck but I feel this all could have been avoided if the parking lot was cleaned out in a timely manner.
March 4, 2013
Rated 3.0 out of 5.0 by Pharm28 Decent hotel, needs updating
No problems, hotel appears to be in early stages of planning a remodel which would improve my rating. I usually stay at Hilton properties and couldn't believe they don't even offer a free cup of coffee in the morning ... They have a cafe on site, but you have to pay.
February 21, 2013
Rated 3.0 out of 5.0 by Dick70 Comfy rooms but poor dining
The room was comfortable. The carpeting in the halls were deteriating. The carpeting wasn't taught in the halls. The drinks were excellent. The food was a different story. The mashed potatoes were very lumpy as though they weren't completly cooked and then mashed . The chunks were very big and a lot of them. It waw hard to get them out of the bowl. The turkey was hard to cut with your knife and the chicken wasn't very tasty. So my experience was very mediocre. I understand that they are going to be remodeled. I hope soon and I hope they do something with the kitchen.
February 1, 2013