Rated 1.0 out of 5.0 by PrairieChick Underwhelming experience
This property is in need of renovation: both the facility and the service need an overhaul.
- We had a broken mobile table in our room. We immediately asked to have it removed. Two days later it was still there, broken, and in our way.
- We had one robe for two people. Request for a second robe was not met.
- There were hairs from the last guest in the shower - yuck.
- Breakfast in the cafe was slow and poorly organized: some food came after others had finished eating, we had to steal cutlery from other tables when requests for same went unfulfilled.
- No full length mirror
- Physical property is tired: lampshades have turned yellow, draperies worn.
The only good thing about this property is the location.
May 16, 2013
Rated 3.0 out of 5.0 by gbird nice view
Nice location. Was disappointed to see hair in bathtub before I used it. Had to do some personal cleaning. The tray that held the ice bucket and cuts was covered in dust.
May 12, 2013
Rated 3.0 out of 5.0 by HenryS Lift noise
This is a very pleasant hotel in a great location and the checking in and out was relatively painless. Our room was good and opened out onto the pool. The Wi-Fi was very good and worked well in the room.
We had a room that backed onto the lift shaft and the noise of the lift going up and down was very intrusive, especially so when the hotel was quiet i.e. early morning/late night. We stayed 2 nights and obviously noticed it on the 1st night but as we had a very full 2nd day with an early start we didn't give the hotel a chance to put it right as we couldn't be bothered even thinking of moving when we got back in the evening.
The pool was drained and being repainted but there were no notices anywhere to let you know this. Again this wasn't a problem as the weather wasn't conducive to using it anyway.
May 7, 2013
Rated 5.0 out of 5.0 No Blues at the HI Select Memphis
We stopped in Memphis on our way back from the Big Easy and had a great time. The staff couldn't have been better and the accommodations were superb. Thanks
April 17, 2013
Rated 2.0 out of 5.0 by Pensioners Disappointing basic hotel
On arrival we were not greeted or offered assistance with luggage. When asked for a trolley the receptionist was very offhand and ignored us. We had to prove that breakfast was included in our accommodation costs before they would give us vouchers. With a notice about safety in the room we attempted to get a safety deposit box at the reception (as per notice in the room) and was told abruptly, "full up". No explanation as to when we could be accommodated with a safe. When we attempted to get some milk again it was all we could do to get an answer from the bell captain who was busy playing a book puzzle. We never got our milk. The young lady in the restaurant was rushed off her feet. she appeared to be the bar manager, maitre D and waitress all in one. she was very pleasant.Thank Goodness Graceland came up to our expectations, however Elvis had left the building. We also had a marvelous meal in the Peabody Hotel, opposite. Would not recommend this hotel.
April 11, 2013
Rated 4.0 out of 5.0 by USAKIWI Close to Beale
Hotel is in need of upgrading. A little overpriced because of this but ended up as the guest of the day & received the executive suite with free breakfast which took the edge off a little. Location is great about 2 blocks to Beale St. Front desk staff very friendly & helpful. Although obviously dated, very comfortable & clean. Had a great stay!
March 31, 2013
Rated 5.0 out of 5.0 by Swany Excellent location
Visited Memphis over St. Patrick's Day and had a blast! The hotel is directly across from the world famous Peabody at a fraction of the price . The rooms were very nice and the staff was somewhat helpful, a particular maid was very helpful on directions etc...the front desk, not so knowledgeable on directions etc. The bar was great along with the bartenders and the breakfast was a pretty good deal.
Would definitely stay there again!!!
March 27, 2013
Rated 2.0 out of 5.0 by Roofman Mistake on my bill again! Elevator again!
Have had billing mistakes on last 3 out of 5 visits. I mentioned it on my last made reservations and still wrong. Either my cohort or myself gets double billed! Elevators has had problems on every visit! It took us 20 minutes to get on elevator...and then stopped at every floor! Just barely made our appointment. Man!!!
March 24, 2013