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Rated 3.7 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by The Staff was FABULOUS! The Staff at this property was wonderful. The front desk team was so personable and friendly that it made us very happy with our choice of hotels right from the very beginning. Then after a fun night out on Beale St, the girls in the bar were just WONDERFUL. So nice and friendly. They took our orders quickly and efficiently and were so fun and nice that we were glad that we had our late night snack and cocktails at the hotel. Good job on training that being nice makes a person's trip FABULOUS! August 18, 2014
Rated 1.0 out of 5.0 by Very Disappointed On check-in, staff didnot appear friendly or welcoming. Staff just checked me in and gave me my room key along with my internet access code which I was not able to use. I have gotten a more welcoming gestures from cheaper and lower valued hotel like call on my room to find out how things were to my satisfaction. Room itself is noisy, and in need of a lot of repair or updating. Road noise is horrendous in my room specially with motorcycles. During my stay, staff were no more helpful than my initial contact. I was waiting for a staff's attention in the frot desk while she was on the phone just to get a change. It sounded like a personal call. Breakfast option was no less satisfying. The only shing light to this stay are the valet parking staff. Very gracious and fast. This is Holiday Inn Select...I expected more from the flagship hotel. Needless to say, you will not have my recommendation for this hotel. August 17, 2014
Rated 3.0 out of 5.0 by Good Location for Beale Street, Redbirds and downtown. Traveled to Memphis for work. Primary reason I selected this hotel was because of proximity to the office there. They are in the process of finishing renovations to the hotel. Room was nice. Bed very comfy. Very convenient if you are going for Beale Street or a baseball game. Both are just blocks away. The part I didn't like was, the only parking option associated with the hotel is valet. If you need something out of your car while there, they give you the key and you walk up the ramps to where it's parked. Elevator is locked down where customers can't use it. My preference is to have a self park option and elevators you can take to the level where the car is. August 16, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable bed, and great service. They are in the process of remodeling and things were a little unorganized but that was no problem at all.. It is expected in remodeling. It was a great stay, only wish we could have stayed longer. August 16, 2014
Rated 3.0 out of 5.0 by Smoke smell Our room was physically nice, but it smelled like it had once been a smoking room. August 16, 2014
Rated 5.0 out of 5.0 by Excellent location This is a great location for a getaway. The only problem I had was all of the street noise that is heard through the windows. I was on the 8th floor and heard everything that was being driven or yelled on the street below. I didn't like that parking was $20.00 a day. I think that if you are a hotel guest that the price to park should be included in the price of the room. August 14, 2014
Rated 5.0 out of 5.0 by Friendly Team! Room was nice, but the Team Members truly make this property worth coming back to! From the Front Desk to the Valets and Bellman all truly friendly and helpful. Truly recommend this property. GREAT LOCATION TOO! August 13, 2014
Rated 2.0 out of 5.0 by Convenient, but look elsewhere Positives: Staff was great, location was perfect. Negatives: Hotel is very outdated, rooms are very small and loud. Walls, floors, and furniture were dirty. And our electrical outlets were faulty, and frankly a concern. So we unplugged everything. The parking lot was next to our room, and valet services would honk the horn of each car as they moved them thru the parking garage. Very tough to sleep with that going on. And lastly, our thermostat didn't work, so our room was very warm and humid. We are not ones to complain, because I feel it is the hotels job to get it right, since we are paying so much per night. Hotel was close to Beale Street. But with other options near by, I would consider elsewhere in the future. August 13, 2014
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