Rated 3.6 out of 5 by 234
Rated 3.0 out of 5.0 by Road Tripper Cleanliness & Staff Friendliness
Our room was not up to the standards we have become accustomed to when staying at Holiday Inn Properties. The room was not as clean as we would expect.
The front desk staff was only as helpful as they had to be and with the exception of one young lady on Saturday morning, we felt they were rude. They also made no recognition of the fact that we are Priority Club Members.
On March, 2014 road trip, we stayed in 9 Holiday Inn Properties and this was the only one in which we were not satisfied.
March 27, 2014
Rated 2.0 out of 5.0 by Scb1942 Disappointed
Inattentive staff during check-in. Constantly interrupted by telephone and other staff members.
Parking garage was too small and poorly lit.
Room was poorly maintained with poor caulking around sink and toilet. Furnishing was old and worn out in the room.
Elevators were noisy and interior was scratched and poorly cleaned.
March 26, 2014
Rated 2.0 out of 5.0 by CJBd Disappointed
I have stayed here on business trips in the past, besides for the remoding preiod, I had a good experience. This trip was a geataway for my husband and I. When arriving, I asked the front desk clerk if she had a room facing the Peabody. I had stayed in a room like that when on business, it was a a great view and wanted to share this with my husband. The clerk didnt know which rooms faced that direction, then asked someone else. We we ended up on the 12th floor facing the opposite direction with the view being the roof top of an abbonded building. Ok, we will make the best of it, just don't look out the window. My husband sat on the end of the bed and the front of the bed came up, it was not secured to the wall or headboard. The room was not clean, it was run down, I dont think the renocation has reached that floor yet. The ice machine was right next to our door. We could hear it running all night and everyone getting ice out of it. I have learned my lesson, do NOT ask for anything special when checking in. The staff is not friendly at all.
March 26, 2014
Rated 3.0 out of 5.0 by Jr1961 Comfortablet bed
We stayed 2 nights in Memphis, the hotel is in a great location, across from the Peabody hotel and just a couple blocks from Beale street. We asked for a street view room, and at 1st that is not what we received, but after calling it was not problem switching to another room, in fact they upgraded us to a suite, which was nice. Checking in went well, what we didn't like was that the elevators are very slow!!. And to have to take the service elevator from the parking ramp was AWFUL. That is not right!. I know they are doing renovations, but having a different elevator from ramp would be nice, instead of having to get off on a different floor and walking down to ramp. didn't like that at all. Overall, service was pretty good, everyone seemed friendly and helpful, just not impressed with elevator system.
March 25, 2014
Rated 4.0 out of 5.0 by yxy55 great service and location
Check-in staff was great and room was nice. Elevator was only issue being slow and heard broke down from other guests.
March 23, 2014
Rated 4.0 out of 5.0 by BessM Thank you for a great weekend
I would absolutely recommend this hotel to anyone looking to stay in downtown Memphis. It is in a wonderful location as it is in walking distance to most of the downtown attractions. There is also a great trolly that picks up 1 block away from the hotel for those who do not want to walk.
The staff was amazing. They were very friendly and made us feel right at home. They had some great suggestions and tips for making the most of our stay and were an absolute delight with every interaction.
As far as the amenities, it is pretty much what you expect from a Holiday Inn. It isn't quite as nice as a luxury hotel, but it is very very comfortable. No complaints whatsoever.
The only downside to the hotel was that it was under construction. This was almost unnoticeable except that the elevators were a little dirty and didn't seem to be running as efficiently as you might expect.
Overall, I would say the Holiday Inn is a great place to stay and would absolutely stay there again.
March 19, 2014
Rated 2.0 out of 5.0 by todall First time to Memphis
I gave conservative stars in the ratings. Its all about location and this one is walking distance to Beale St. Can't compare other hotels but friends with us say the Peabody had much bigger rooms (probably priced considerably higher).
Small double beds, Very Tight Bathroom quarters, Furniture ok, but feels dated in hotel with small ceilings and bathroom.
Didn't eat the food in hotel, walked to restaurants nearby.
Its unfair to give a bad rating for the hotel as I can't compare it to others yet.
I would tell friends, "ITS OK".....they won't be staying in the room much anyway.
March 18, 2014
Rated 3.0 out of 5.0 by Tina11 always ask if there is construction going on!
It would have been just fine and the location was excellent, but the construction going on was awful! Especially after a night out on the town!
March 18, 2014
Rated 3.0 out of 5.0 by blubyoumon one night
Good.. great breakfast. get the western somethng? the location is great. the nicest holiday i have ever stayed at.
March 16, 2014
Rated 4.0 out of 5.0 by Rhea Vue Helpful and Friendly Staff
This Holiday Inn on Union St. in Memphis, TN is well located, has a nearby trolley stop and is not too far off Beale St. My party and I were there at spring break and they were very busy. Our car could not be valet parked. Our confirmed reservation met a snag and we were put into a room, but found someone in it. We were put in another room which was close to the elevator and the ice machine. The problem was solved with a smile and in a short time. Everyone working there was very nice. Our tours were set up for us. The restaurant/bar was nice and there was a snack bar with exotic coffees and treats if you didn't want a full breakfast. No complaints really, but I will say the bathrooms are tiny, and I was in a room with 2 other women, so we could have used one a bit bigger. Overall, the hotel was nice because they hired people who did their jobs with a smile.
March 12, 2014
Rated 4.0 out of 5.0 by Irishroots Parking
Hotel garage was full when arrived at 5 pm on Friday. Directed us to One Commerce Square parking garage across street at $6.00 per day per Holiday Inn parking staff. Sign at entrance to One Commerce Square also said $6.00 per day. At self checkout at 9:45 am on Sunday from the parking garage, the charge was $22.00. Confusing at best.
Cleaning staff also did not completely finish cleaning the room Saturday. Had to remind them twice to get it corrected.
March 12, 2014
Rated 5.0 out of 5.0 by Charlie1956 Great Renovation
This hotel really looks great. The recent renovation updates this hotel and makes it very competitive with newer hotels in the area. The front desk staff was excellent and the bell staff was very friendly and accommodating. Great Value!
March 4, 2014
Rated 4.0 out of 5.0 by travelmom40 Issues were dealt with / great statff
We had some issues, as the staff will remember.
We had driven 12 hours. I had asked for a renovated room after reading reviews. I never had a clue that my mom, who was traveling with me, would be sensitive to the paint fumes. She has terrible allergies. At 2:30 the first morning after that evening we checked in, she woke me up and we were moved to a new room.The staff gave us a free breakfast. Breakfast, by the way was VERY good.
The next night we stayed was coming back through, after we traveled through MS. They gave us a room up on the 14th floor so the allergy thing would not be an issue. It wasn't, but the carpet in front of the door was wet. I did call the front desk. They offered to move us again. We didn't move this time. They very graciously gave us another free breakfast and lowered our bill.
THE STAFF is AMAZING. They are working in less than perfect surroundings, as it is an old buildking. Beale St is close by and a big draw for the hotel.
Keep improving. I know the place will be great after it is renovated. The rooms that have been redone are very nice. They are small but nice. If you do need more room, I would recommend asking for a suite. We were put in one at 2:30 AM the first morning and it was roomy and comfortable.The double room is really only good for probably two people.
February 26, 2014
Rated 5.0 out of 5.0 by Patd60 Excellent hotel and staff
I enjoyed my stay at the Holiday Inn. The staff were always smiling, cheeful, greeted me by name and always asking to help. Makes my stay a lot more enjoyable and fun. This hotel is also in a perfect location to enjoy the Beale St. experience. Just a couple of blocks from where they close off the stree to pedestrian traffic. I will always come back here when staying in Memphis.
February 26, 2014
Rated 5.0 out of 5.0 by Australian Proletarian WOW
The staff were extremely friendly and helpful, nothing was too much for them. Close to Beale Street and good restaurants. I cannot say enough to recommend this hotel. My only criticism was that their king beds are soooooo comfortable we didn't want to get up and stayed in bed for as long as we could. Our stay wasn't long enough.
January 10, 2014
Rated 5.0 out of 5.0 by benitaa Quality Hotel, good location and value
We found the Holiday Inn Memphis-Downtown to be well located for seeing Memphis (Ducks at the Peabody, Beale Street, Rendevous Restaurant). The staff was helpful, room nice sized and comfortable - good bedding. And free use of computer for e-mail and internet.
January 9, 2014
Rated 3.0 out of 5.0 by Football Dog Elevator problems and restaurant issues
The rooms were fine and the hotel staff was great. The problems were that parking is in a separate building and the elevator to get up to your car sometimes worked and sometimes didn't. Trying to eat in the restaurant was a disaster. I could not get a waitress to take an order and could not get the bartender to help. All she could say was she was overwhelmed. She did say the kitchen was backed up for at least an hour and a half. Since the stay was for the Liberty Bowl rates were triple the normal rate.
January 6, 2014
Rated 5.0 out of 5.0 by trudeew Great Experience
We stayed at this hotel on 12/29/13. This was a very busy time in Downtown Memphis, since there was an NBA game going on, a major college football bowl game going on, and New Year's Eve around the corner. The staff was so nice and courteous to work with. The bellman was very helpful and seemed very interested in making us happy. The front desk staff was great and they really worked with us when we needed to check out a day earlier than planned. We will definitely stay at this hotel again and will recommend it to our friends. It is only a block or so from Beale Street, the FedEx Forum, and lots of interesting tourist attractions.
January 2, 2014
Rated 3.0 out of 5.0 Over priced
This Hotel is not worth the price , its decor is stuck in the 60's
Had problems with elevator.
No coffe in the room
Breakfast isnt really free
Location was only good thing about it, only 3 block walk to beale st.
will not stay again because of drab envirment and high cost
January 1, 2014
Rated 3.0 out of 5.0 by SHG1964 Train your staff!
The rooms were fine and the location cannot be beat. What made my experience memorable for the wrong reasons was the incredibly rude woman who checked my family in. One of our two rooms was occupied by someone else. Our keys didn't work. During my third visit to the reception, all would have been forgiven with a simple apology, but for some reason she felt the need to blame us, the clients. She was insulting.
December 31, 2013
Rated 4.0 out of 5.0 by FLYSAFE Friendly and helpful staff
I have been very impressed with the friendly staff. As they say, it's the people that make the business. Van drivers are safe, waitresses are friendly, the front desk folks are very helpful. I would like to put in a good word for Tina. She is very outgoing and has a calming, warm personality who welcomes me back week after week. Also, Cindy, marketing director/salesperson is very appreciated in making me feel welcome when I see her in the lobby/manager reception or near the parking area. I believe I speak for all the Mountain Air Cargo pilots in this regard. I realize that the hotel is still being updated/renovated, and when I sleep on a floor that has had the reno work, I like it. To be helpful, I believe the glass on the showers could be extended another 12 inches or so to cut down on the water getting on the bathroom floor. Maybe you could consider this before performing work on the other floors. Chairs could be more comfortable. Thanks for a great experience this year.
December 25, 2013
Rated 4.0 out of 5.0 by CACPATuscaloosa Wonderful Hotel Staff
The room was an average room. It was very clean just a little small. The location of this hotel was perfect!!! What made this hotel stand out was the staff. They were so very very friendly from the moment I walked into the hotel. I would recommend this hotel for the value. The hotel bar is fun and the food is good.
December 17, 2013
Rated 5.0 out of 5.0 by deb169 Accommodating staff
We appreciate the last minute reservation during the marathon weekend, and also appreciate the flexibility shown by your staff with people who arrived in Memphis to run the marathon, but suddenly did not need a room when the marathon was canceled. I am sure this is not an easy financial decision, but do appreciate allowing those changes for people as a great business choice.
December 10, 2013
Rated 4.0 out of 5.0 by Pam59 Great front desk staff!
Very professional and helpful. She was very busy but was able to handle multiple customers at the same time.
December 8, 2013
Rated 3.0 out of 5.0 by Babs242424 Don't stay on the 12th floor!
The room was lovely and the staff friendly. Unfortunately, the hotel was full, and only one of three elevators was working - and that elevator was erratic. It did not stop on every floor, even when the buttons were pushed. Many people were frustrated and used the stairs - difficult for us because we were on 12 and had luggage.
November 27, 2013
Rated 2.0 out of 5.0 by Tom1980 664
I was very disappointed. We were almost afraid to get on the elevators and the last day only one was working. The employee's were fine and very helpful but for the rest of it, the place is over priced….and needs to be rework from the ground up….There are to many nice places to stay to have what you have there.
November 27, 2013
Rated 5.0 out of 5.0 by Lee5120 Nice Place
I always stay here in this hotel when I come to Memphis. I love the area and this hotel always meets my expectations.
November 25, 2013
Rated 3.0 out of 5.0 by JTfan81 Not worth the high price
This is the second time I've stayed at this hotel....this time solely because it was not a far walk from Fed Ex Forum. You have to pay $15 per day for parking on top of the high price you pay just to stay there. The service elevator you have to take from the parking garage is very shaky & sounds like its about to give out. One time we waited on it from the lobby and it never came! The lobby is nice, but the rooms are outdated and could use come sprucing up. The staff was extremely nice. I wouldn't say "don't stay here" , just be aware you're not quite getting what you pay for. I don't mind paying a little extra to stay in a nice hotel...but in my opinion this one is not worth the money.
November 22, 2013
Rated 1.0 out of 5.0 by schnell Customer facing experience
I am a novice traveler in a large city atmosphere and am treated pathetically. I am aware I am out of my element and your front desk staff wasted no time capitalizing on my plight (11/15/13). To boot, the heating system clattered through the night and my neighbor, the ice machine, could not have been louder. Overal a poor experience.
November 20, 2013
Rated 5.0 out of 5.0 by ShayDre Excellent Room and Service
Front desk staff was extremely helpful (called me a cab, recommended places to eat). Room was neat and clean, and the hotel is located in a great spot downtown. I would come here again if visiting Memphis.
November 20, 2013