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Rated 3.7 out of 5 by 303 reviewers.
Rated 5.0 out of 5.0 by Very comfortable hotel Very comfortable hotel with good attentive friendly staff and in a great location close to Beale Street and the ball park. Only negative comment I have is that an an elite member I did not receive the promised 500 welcome points but this should not detract from what is a lovely hotel. July 27, 2014
Rated 4.0 out of 5.0 by Vacation Enjoyed close proximity to Beale Street. Felt safe in the area walking around. July 26, 2014
Rated 5.0 out of 5.0 by Comfortable bed great service Excellent service, nice renuvations, great breakfast bar. Very nice pool area. Too loud on Wed night (bike night) when having a room on facing union st.. Fitness center has elyptical that needs tightening on the arm extension devices. One treadmill inoperative. Overall, a good experience to be had for most. July 25, 2014
Rated 2.0 out of 5.0 by no good to me When checking in we were required to pay up front. We put part on a debit card and the other part in cash. They charged the cash portion on my card causing a overdraft fee that I am now stuck with. On top of the embarrassment of being at a restaurant and being told that my card would not go thru. Also no one explains that at check in they also charge an extra $100 to your card for incidental. July 24, 2014
Rated 3.0 out of 5.0 by Memphis Blues We held a family get ta gather & it was my big ideal to stay @ your holiday inn(bout 12 rooms) anyway one member flight arrived at 11am, she went to the hotel & was assured that she would b allowed to ck in when a room becomes available, she left, toured the city & returned a few hours later to learn that all available rooms had been issued to an entire family of folks having a family reunion. Needless to say we weren't happy to hear that & your staff did zero to make it right.As a IHG member ive come to expect better. Really no reason for her to sit for hours waiting on a room when several peeps who came after she did, got one on the spot July 23, 2014
Rated 5.0 out of 5.0 by Great Location & Friendy Staff Outstanding stay with friendly staff, easy check in, good valet parking with easy access to your car. Clean comfortable room and bed. Good breakfast, great location. July 20, 2014
Rated 2.0 out of 5.0 by Comfortable Bed at Least... This hotel is in a fabulous location, however it needs to update its soundproofing. The noise from the street is terrible. The wait for the elevator was excruciating and I did not like having to pay $20 per day to park my car. July 19, 2014
Rated 5.0 out of 5.0 by Staff Derrick was extremely helpful throughout our stay. July 19, 2014
Rated 5.0 out of 5.0 by Fantastic facilities and customer service Please stay here and experience Beale street. Great food and great service. Close to everything that is needed. July 17, 2014
Rated 5.0 out of 5.0 by Magnificent Customer Service Awesome staff. Everyone cared about providing you the best service they could in every area in which me and my husband utilized. Front desk and porter July 17, 2014
Rated 4.0 out of 5.0 by Most everyone working at this hotel were helpful, nice, and smiling I had a great time staying at this Holiday Inn Downtown Memphis...the place has character that stands out and kept me smiling. I would have liked different kinds of sheets. There was a water problem on the floor of the bathroom after showering...The elevators were a bit slow, but Life is there at this HI in downtown Memphis and so is congeniality...good people and life is all about people! Thank you for a nice stay! July 16, 2014
Rated 5.0 out of 5.0 by Excellent Location and Staff We recently stayed, along with family and friends, in 40 of your rooms, for my daughter's wedding at a venue in Memphis. The location was perfect for all of our guests to enjoy the sights and sounds of Memphis along with being conveniently located to the venue. The staff was excellent and very accommodating to any request that we made. The rooms were clean and very comfortable. Service staff was excellent. The only upgrade I would suggest, is to the elevators, and actually while we were there, they received word that all of the elevators would be replaced in the next year. This Holiday Inn certainly helped to make the visitors for my daurghter's wedding enjoy their stay, all of our guests left Memphis claiming they "had a great time!" July 16, 2014
Rated 5.0 out of 5.0 by The hotel was outstanding. The hotel staff outstanding. The coffee shop which is suppose to open at 5 am needs improvement. On Saturday 12 July @5:45 am it Required the front desk to find the person working in the coffee shop. On Sunday 13 July @ 5:30 am when my wife and I were checking out and attempting to get coffee the person working was complaining about why the sign says 5 am and she is never ready until 5:45. Needless to say we just left without coffee. Again overall the hotel was amazing and the staff was very friendly and helpful. July 16, 2014
Rated 5.0 out of 5.0 by Would highly recommend you stay here Stayed two nights different from what we had booked - and staff was more than accomadating making the changes! Rooms were clean and very comfortable. Room was near eleavators and ice machine and pool so was a little concerned about noise - but never heard a sound. Thank you all for a great visit to Memphis! Price and location were wonderful. July 14, 2014
Rated 5.0 out of 5.0 by My Holiday Inn Great place to stay, people were helpful and friendly. The overall experience was outstanding. July 14, 2014
Rated 5.0 out of 5.0 by Friendly service From the front desk to the bar staff, the people made my visit to Beale St. a pleasure. I was glad we had chosen Holiday Inn for our stay. July 14, 2014
Rated 4.0 out of 5.0 by Nice location ! This hotel was a great value for being just a few blocks from Beale Street, and it was an easy walk to all the places to see. The parking garage was easy to use, and the pool was nice. If I could change anything, I would like to have seen breakfast included. We did eat at the restaurant in the hotel and the food was excellent. We recommend this hotel and would stay here again if we visit Memphis in the future !!! July 13, 2014
Rated 3.0 out of 5.0 by Family Reunion During Fourth of July Overall once the hotel is completely renovated it will be a great place to stay. Great location and walking distance to everything downtown and Beale St. July 12, 2014
Rated 5.0 out of 5.0 by Great Staff This was our first trip to Memphis and we were glad we choose this hotel. Great location room was clean and comfortable. Staff were very helpful with everything from assisting us with local tours to helping us arrange a trip to Nashville giving good advice on all options available.All staff were very pleasant and courteous at all times. Thanks to all at Holiday Inn Downtown Memphis we would recommend this hotel to anyone wishing to have a good all round hotel if we visit Memphis again we would definitely stay here. July 11, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE TEENA, TRINA, DEMARCO AND SHERICA AT THE FRONT DESK WERE VERY HELPFUL. THE ONLY NEGATIVE WAS THAT I DID NOT RECEIVE A REQUESTED WAKEUP CALL. i ALSO WAS UNABLE TO CONNECT MY IHG STATUS TO AMERICAN AIRLINES TO RECEIVE FREQUENT FLIER CREDIT. July 11, 2014
Rated 5.0 out of 5.0 by Great Service We had a 4 night stay over 4th of July Weekend and couldn't ask for a better place to stay. Clean accomodations and a reasonable price. Friendly staff and Daniel, the parking valet attendant was so pleasant and helpful. Thank you Daniel. July 10, 2014
Rated 1.0 out of 5.0 by Vacation Choice Called and requested roll away bed for the duration of the stay prior to check in, then reminded of request at check in, and in the evening was told they were out. Had to request several time over an eight hour period the next day before we received one. It appeared that the service desk forgot to request one from house keeping. This situation made the accommodations uncomfortable. Did not have hot water during the day for showers after swimming. Pool area did not have towels. General staff attitude appeared agitated when request were made, for extra towels, toiletries, etc. July 10, 2014
Rated 2.0 out of 5.0 by More improvement needed There were a few "pardon our dust" signs around the hotel, yet no evidence that any work was being done. Unfortunately, work was needed. Waits for the elevator were interminable it seemed only one of the three was operating at any time. Room service did not make it around to our room until late afternoon, at which point, we could not vacate our room to let them clean or replace towels. I expected better from a downtown hotel especially considering the room rate. July 10, 2014
Rated 5.0 out of 5.0 by vacation We wanted to visit Memphis and visit Graceland so we picked this hotel and are very glad we picked this one. Will stay again if we are ever in the area. July 8, 2014
Rated 4.0 out of 5.0 by Nice Place To Stay Liked the location. Able to get to most of the sites by walking. Beale St. was very close and safe to walk to and from even at night. Did not like having to pay $20 a day for valet parking when I never took my car out, until I checked out. Hope they would change this, only if you used the valet parking. I would stay here again!!! July 6, 2014
Rated 5.0 out of 5.0 by I love this place! I spoil myself with a long road trip each year and four time since Sept 2010, I've stayed here (the only place in Memphis I've stayed). I love coming here for a number of reasons. * The staff is amazing. From the front desk, to the cleaning staff - everyone is helpful, friendly and will go out of their way to get what you need (more TP, a cab to the airport, etc). * Comfort - I love the rooms. As a writer, I spend a lot of time working in my room (even on vacation). The beds are cozy, the desk is spacious. I would move in for a much longer stay if i could! *Location - Memphis has it's downfalls (as any city does), but this place is close walking distance to Beale St, the Beale St. landing, ,and plenty of good places to eat. It's about a mile to the Civil Rights Museum and it's easy to get to the freeway for further away places like Graceland (if you have a car). Otherwise, it's not too pricey for a cab and it's right around $30 for a cab to the airport - depending on traffic. Oh and a handy little market just a block west for some snacks/cold drinks. * Room Service - delicious food and super fast service. Great prices too! It's an older building, but every time I visit, they've made improvements. The elevators still run a little slow, but compared to what they were - big improvement. Can't say much about the pool (other than they have one). July 6, 2014
Rated 3.0 out of 5.0 by Location and Airconditioning The hotel had great breakfast at excellent prices and it has a great location in downtown within walking distance of most of the Memphis attractions. Unfortunately The carpet was dirty, the air conditioning very poor and the TV clarity and choice of channels was as bad as any I have encountered in a major hotel chain. July 2, 2014
Rated 5.0 out of 5.0 by easy access to Beale street great location and such a friendly staff. Check in was easy with Shawn and Sherica made us laugh and was very helpful. Holly kept us entertained in the bar area and made a special drink for us. Room was spacious and comfy. Breakfast was a good value. Would recommend this hotel. July 2, 2014
Rated 2.0 out of 5.0 by Not worth the money or the stay. Hotel needs upgrading. Not worth the money. Stayed on the ninth floor and could constantly hear cars and motorcycle all night. The walls and insulation are thin. The carpet smelled funny and the elevators are extremely old and slow. The staff was execellence. I won't ever stay here again or recommend it. July 1, 2014
Rated 5.0 out of 5.0 by Great Place to stay We had a very nice stay at this Holiday Inn. Staff was very friendly and pleasant every day. Were very good with directions. Close to Beale Street and the valet service was outstanding. Would stay at this location if back in Memphis! June 28, 2014
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