Rated 2.0 out of 5.0 by Katy123 One of the worst Holiday Inns that I have Stayed
Just stayed one night on the 10th (top) floor in the section for the priority club members. Its room quality was worse than many Holiday Inn Express. Furnitures, carpet, A/C were all in relatively bad shape. Its location is considered good.
May 5, 2013
Rated 4.0 out of 5.0 by Nart Pretty Good
Overall a good stay. The Bathroom needed a bit more attention. The shower curtain and toilet tissue holder needed to be replaced. The bed was comfy. The staff was helpful and friendly.
May 5, 2013
Rated 3.0 out of 5.0 by SexyBlack12 Great decor but poor customer service.
When I approached the counter and gave my name and reservation information, I asked if there were any suites availalbe with sofa. The employee (African American, female, shoulder length black hair, glasses, 5'-3", mid-20) immediately said "NO" without out looking in the computer. I asked could she check the system first before staying the hotel had nothing available. When she checked my reservation, she informed me it was made under corporate lodging in which I informed her that it was a mistake. She then said, "well the price of the hotel will be a significate difference". Which I felt was very rude and inappropriate because it seemed that she was asking if I could affort the hotel. I travel 3-5 days a week with my job and have stayed at many Holiday Inn Express'...I was not told about any of the hotel amenities, features, etc. simply given my key.
Now to the rooms, although it was beautifully decorated the rooms was entirely too small for the price I paid. Also, since I was paying full price as a priority club member I should have received a room with a better view.
May 5, 2013
Rated 1.0 out of 5.0 by Kaseyproductions A complete HEADACHE
Our headache began shortly after making our reservation. As soon as we made our reservation and recieved confirmation from Michelle, we noticed she had made the reservation wrong and immediately called back to correct her mistake, only to be transfered to customer support because supposedly we had missed the cancellation date (7days) away from our arrival? After speaking with Dana in customer support, she reassured us she had fixed the problem and everything was taken care of. Unfortuanately for us, IT WASNT!! When trying to check in for our 1 night stay we were informed that in fact no one had fixed it and that we were flagged as no shows for the night before. Again trying to be patient we worked with the front desk clerks and their manager to resolve the problem. Since we were charged for a night we didnt want, they were suppose to make arrangements NOT to charge us for our 1 night stay, so that the charges would only show up for 1 night. Feeling relieved that the situation was fixed yet again, we checked in and went to our room. Only to find that the vent in the bathroom for the air condition was laying in our sink. Also later found out that our iron wasnt working properly either and had to have another one brought to us. After arriving home and reviewing our bank account we later found out that indeed yet again no one followed through on what was promised and we were charged for not 1 but 2 nights. After speaking with the front desk clerk over teh phone yet again (Lakeisha) promised me that our money would be refunded for the one night stay and that we would still only have 1 charge show up. It took almost a week for them to fix their charge problem. From start to finish it seems as though everyone has dropped the ball when it comes to taking care of our reservation and stay properly. We would NOT recommend this for anyone who wants to visit the New Orleans area and feel as though after dealing with what we have dealt with we should have been completely compensated for our misfortune of serveral events.
May 2, 2013
Rated 2.0 out of 5.0 by Niceness Horrible Housekeeping Staff
This was my very first experencie visiting New Orleans and I must say the city was wonderful but the hotel was aweful. I have stayed at other Holiday Inns in other cities and states but this one is far worse then any hotel I have stayed at. The day we arrived I must say front desk staff were wonderful and I really appreciate that. We arrived on a Tueday and Wednesday our room did not get cleaned and on the rest of our stay in which we checked out on Sunday the room was cleaned a total of twice and we would have to call down for clean towels. The linen was not changed but they did make the bed. The trash was always left in the room so we would just throw it out in the hallway. The bathroom and room amentities were never refilled so no hand soap or coffee after the first day. The hotel is a very old hotel that needs to be updated so the hallway and the elevator smelled of urine. The back entrance door was never locked or secured even after midnight so anyone could just walk in.
April 29, 2013
Rated 4.0 out of 5.0 by JMan100 Good Food
Overall a good experience. Room was OK and this location was great for my meeting. I was going to go downtown to eat; however, I decided to stay in and ate at the hotel. I am glad I did. The food here was great. I recommend the fish and shrimp dinner. More than I could eat and very tasty.
April 25, 2013
Rated 5.0 out of 5.0 by jkk1012 Looking forward to my next visit
This was my first visit to this Hotel. WOW awesome food was great. Staff was very helpful, room was very clean and as always was ready when I returned by mid afternoon. Looking forward to my next vist to the area in June and have recommended this hotel to my peers that will be visiting at the same time. Already several with my company have made their resversations for their stay.
April 19, 2013
Rated 1.0 out of 5.0 by discussed Terrible experience
the dining room bar service was poor, but the table service was fine. Your hostess seated two individuals two tables from us who were listening to our conversation concerning the poor service when one of the individuals told us that we were old and that was the reason for our complaint. Only the individual sitting with him intervened. We are getting older: I am 73 and my wife 72, Both of these men appeared to be employees of the company working on the building. I now know how discrimination feels.
By the way, we asked for a take out box and left the dining room
The food was bad
We are planning to cash in our Priority Club points and never again visit a Holiday in or Intercontinetal hotel.
April 16, 2013