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Rated 4.0 out of 5 by 145 reviewers.
Rated 1.0 out of 5.0 by Terrible Experience We checked in and it was a positive experience. From there it was all downhill. Order breakfast via room service; had to leave a message and kitchen would call back. 30 minutes later went down to restaurant; they were busy so they took my order and told me 30 minutes guarantee room service. 45 minutes later went down and the order was never put in. Finally received meal and it was cold. Restaurant manager gave to us for free which is not what we wanted - we wanted room service and hot food. Saturday evening we returned to our room which was never cleaned. Called front desk - told since I had the rest sign on door at 11:30 the room was not cleaned - they sent up new towels. About 10 minutes later sitting in our room and a couple opened our door and walked in - needless to say this was unacceptable. There are a lot of what if's should we not have been dressed. Went down to front desk as our keys no longer worked and informed the front desk of the situation. The desk clerk asked what we wanted - I informed her a free room as giving out our room to someone else and having them enter our room was unacceptable. I stay at Holidays Inn all across the country and this was the worst experience I have ever had. Would not recommend and will never stay there again. February 26, 2014
Rated 1.0 out of 5.0 by Shuttle Service and Check in As an IHG Platinum member who stays at this Hotel multiple times per month, The service has become increasingly worse. Landed at 4:00 PM...went to transportation center as usual, called for a pick up....was rude to on the phone, and after 45 minutes, took a cab to Hotel. Informed the desk staff what happened and wasnt offered anything to make me want to come back. Im done with this Hotel. I will stay at the Hilton from now on. Thats about 9 nights you are losing before I tell my co-workers about this hotel. Very dissatisfied with this hotel for the last 10 stays. You lost a customer. February 15, 2014
Rated 5.0 out of 5.0 by Great visit to NOLA This hotel is convenient to the airport and downtown since it is right off I-10 and between both. The accommodations are comfortable and the staff couldn't be friendlier. They respond quickly to any needs and always with a smile. The on-site restaurant and exercise facility are an added bonus. I stay here several times per year and have never been disappointed. February 4, 2014
Rated 5.0 out of 5.0 by AWESOME PLACE TO STAY THIS HOTEL WAS PERFECT. EVERYONE WAS SO FRIENDLY AND WILLING TO MAKE YOUR STAY THE BEST EVER. THERE ARE TWO LADIES THAT I WOULD REALLY LIKE TO SAY "AWESOME" TOO. NADIA & MAYA. THOSE TWO LADIES WERE SO VERY NICE AND HELPFUL. THEY WENT ABOVE AND BEYOND TO MAKE SURE OUR STAY WAS REMEMBERABLE. WE REMEMBER NADIA FROM THE HOLIDAY INN EXPRESS DOWNTOWN NEW ORLEANDS. IT WAS SO VERY NICE TO SEE HER. I DO RECOMMEND THIS HOTEL IF YOUR IN METAIRIE, LA. THE STAFF IN THE RESTURANT/BAR AREA WERE AS WELL VERY FRIENDLY AND THE FOOD WAS "AWESOME". January 30, 2014
Rated 5.0 out of 5.0 by wish we couldve stayed longer... Check in was smooth. Room was clean and nice. Comfortable beds I want one for my home pillows to. Staff was nice. Restaurant good staff and food. Over all we had a nice stay and we enjoyed every part of our stay also Bourbon st ... January 4, 2014
Rated 5.0 out of 5.0 by Family visit The hotel was clean an very welcoming. The staff were very nice always greeting my family whether we were coming or going. The only change or room for improvement is with Nada one of the front desk clerks. She is very abrasive, an seems to care more about checking in elite members vs regular guest an their needs. But I would still recommend this hotel. Its close to everything. January 3, 2014
Rated 4.0 out of 5.0 Parking problem! My experience at this Holiday Inn was 'fine' though nothing special. I was happy to get my AARP discount which brought the price down considerably but was then hit by a hotel tax (which, as far as I recall, no one mentioned before I checked in) which wiped out the savings ($14.80/night). I don't stay overnight in New Orleans often, but it struck me as expensive compared to motels/hotels I've stayed in in Mississippi and Louisiana, including New Orleans a number of times. My major complaint about my experience, however, concerns parking. Apparently this Holiday Inn lets off-shore workers park their vehicles there (also not mentioned when I checked in) and when I returned from the event I photographed in NOLA that evening I could not find a parking space to save my life - this in their *huge* parking lot which I drove through multiple times to see where I could park. I ultimately parked in front of their restaurant (where their airport buses park - there was one there) and went in to ask the person at the front desk. She said that was fine and explained to me why there were no spaces. She also added that I could have parked on the grass on the edge of their regular parking lot or across the street. There were *no* signs indicating this and I did not feel like getting towed. I have to question the wisdom of this hotel's renting so many spaces to non-hotel guests so that guests can find no spaces and/or not putting signs out so that guests would know where to look for a space before wasting time trying to find one, particularly at a hotel which cost this much. I am not sure if I will return to this hotel because of this parking problem and its low price/value ratio. January 2, 2014
Rated 5.0 out of 5.0 by Nice clean hotel with indoor pool We were looking for a clean comfortable hotel with an indoor pool for our children to swim during cooler weather. We found that most hotels in the area have outdoor pools only. This hotel had a very nice indoor pool. Rooms were very clean and comfortable. Definitely worth a couple dollars more than other hotels we stayed at during our trip. Thanks January 1, 2014
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