Rated 4.1 out of 5 by 208
Rated 3.0 out of 5.0 by liberal01 Good value for money
Overall good value for money. I would recommend following improvements:
1. Increase the frequency of outbound and inbound airport shuttle; having only one shuttle every hour and having to call from airport and wait for 45 min-1hr is not what I expect when staying at an airport hotel.
2. The outside of the hotel is dated and has not been renovated, not what I expect from Holiday Inn.
3. The parking lot should have a fence to make it feel more secure, saw some elements moving around in the parking area that did not make me feel comfortable.
August 14, 2014
Rated 5.0 out of 5.0 by collegetrip2014 good service
unexpected stay, I was very suprise there were available room on a Saturday at a decent cost.
August 14, 2014
Rated 5.0 out of 5.0 by Johnny400 Confortable Bed and Great Service
Overall, Excellent Experience at this Hotel. I always stay at this Hotel when I visit my Family in New Orleans and the West Bank.
August 14, 2014
Rated 5.0 out of 5.0 by Joytoy great hotel great service
everything was great at the hotel except the food and bar prices were a little expensive. enjoyed my sty and would stay again. the rooms were very clean and the beds were comfortable. the friendliness of the staff was great . very clean hotel inside and out. thank you for a welcoming stay.
August 13, 2014
Rated 5.0 out of 5.0 by rsaylr1 Excellent Hotel
The hotel was very nice and our room was a king on top floor, in the corner. our room had 4 windows and was very clean and quiet.
We only had 2 complaints, 1 the rear parking area smelled of rotting garbage and 2 The bar prices are ridiculous.
August 11, 2014
Rated 3.0 out of 5.0 by AWNastasi Just wanted to share
Monday: three to five kids running up and down the hall. I called the front desk at 09:15 pm, 10:22pm, 11:40pm, and then again at 12:20. When I did make the 10:22 complaint to the front office from the room there was no answer. I tried several times to call the front desk; finally I went and spoke to the front desk in person to file complaint. After the midnight episode, requested another floor. Tuesday: 9:30pm, we could hear a hammer drill down hall where rooms were being renovated. The front desk operator was not aware of any remodeling work taking place at those hours. Wednesday: Had no coffee in room. Called front desk, they stated that they did not know where any coffee could be found. I mentioned that they could look in an unoccupied room. Showers, we had one towel between three adults. I asked room attendant down the hall for clean towels. Thursday: Ran very, very low on toilet paper. Room attendant provided toilet paper, she informed me that they had ran out the day before. Check out: During the room check out process, I encounter Tahana K., Director of Sales. She naturally asked about my stay to which I shared everything that is written above. She was very apologetic about the situation and asked what she could do in return for my hassle. I denied her offers several times, stating that I did share these experiences for that reason. She continued to insist, and this time I asked for two things. The first thing I asked for was to have my membership number included on the reservation that was omitted for some reason. The second thing I accepted from the director of sales was for additional membership points to be added to my card for the inconveniences encountered. Conclusion: It has been nine days since checking out of the hotel, my membership account still does not show any point from my stay. I called IHG customer service today, five minutes later the missing points have been added for hotel stay.
August 9, 2014
Rated 5.0 out of 5.0 by Alanw1350 GREAT PLACE
An excellent stay at a great hotel that is close to
August 8, 2014
Rated 5.0 out of 5.0 by Jones80atl Highly recommended
Great staff that really showed they cared for the guest. The on-site restaurant was absolutely terrific.
August 6, 2014