Rated 4.2 out of 5 by 300
Rated 5.0 out of 5.0 by Rickig Best Hotel in Metairie
This was the best stay I have ever had. Thank you team Metairie for taking care of me and my family.
January 24, 2015
Rated 5.0 out of 5.0 by MissCarolyn123 How comfortable and close to the port
A friend recommended this Holiday Inn Express because of its convenience to the cruise ports and the safety slot to park cars for a nominal fee. He was right.
The room was attractive-the room layout is a bit odd--but no matter. Décor looks newly updated; the bed was comfortable.
The breakfast was terrific and the shuttle driver courteous and knowledgeable.
The people are definitely "people" persons.
January 24, 2015
Rated 5.0 out of 5.0 by DC Res Terrific staff
This hotel was really comfortable to stay in after our flight was canceled. It was a regular, nice, comfortable hotel, but what made our stay especially memorable was the quality of the service. Both the desk and the bar/restaurant staff were gracious, accommodating, understanding, and helpful. They made us feel welcome and cared for after a trying few hours of waiting for a flight delayed due to mechanical problems, only to have it canceled ultimately due to weather.
January 23, 2015
Rated 4.0 out of 5.0 by lew58 back again
I've stayed at this location several times and I've never been disappointed. I will stay here again the next time I am attending an event in this area.
January 22, 2015
Rated 4.0 out of 5.0 by Liltoad cleaning and service staff
The people who served our breakfast and were cleaning the halls and rooms were the most bright, cheery and positive in attitude. It was a pleasure to interact with each of them. The higher level public contact personnel there could learn from these hard workers.
January 14, 2015
Rated 1.0 out of 5.0 by Worldwidetraveler Unpleasant experience.
I stayed at the Metairie facility in January. Upon arriving in the room it was obvious that the air conditioner was not working properly.
I notified the front desk and I asked to be moved. The representative said that they would send up someone to look at the problem, which they did. This not my preference but I had no choice.
The technician came up and worked on the unit for about 30 minutes. After he was done he said that it would take some time for the room to cool off. After about 2 hours the room was actually getting warmer.
I called the front desk again to report the ongoing issue and they then offered to move us. My wife and I had already completely unpacked and were ready for bed, which I told to the representative so I was not about to move.
We decided to tough it out for the night. For our inconvenience the representative said they would give me extra points on my rewards account. I thought that I would receive a decent amount of points.
Once I arrived back home I checked my account and saw that I was given 1,000 points. This was basically an insult.
I then called the hotel directly and spoke to the front desk and explained that I was not pleased with their resolution to the problem.
Then they offered to refund my stay for the night. I appreciate getting credit for the stay but the fact of the matter is it should have never gotten to this.
I was not looking for a free night, especially one where we were miserable in the room without any air conditioning.
If they would have moved me as I first requested this issue would have never arose.
It's like they are using their customers to weed out hotel deficiencies, which you should not do.
Someone should have verified that the air conditioning in the room was in working order prior to letting someone stay in it.
I was a loyal Holiday Inn customer up to this point and based on the response from the staff during this issue it'll be difficult for me to stay there again.
Yes, they made it right financially but I believe that if I would have accepted their 1,000 points as compensation and said no more then they would have not offered to credit my stay......which is what I suppose many guests
do. They only offered the credit as a last resort.
January 13, 2015
Rated 3.0 out of 5.0 by jess17 Great service
The hotel customer service was very friendly and helpful. The rooms are clean and comfortable but the noise level is VERY poor in the room when my son and I stayed at this hotel the people in the next room seem to be having a party and where laughing and scream and sadly I could hear everything it was around 1am.
January 7, 2015
Rated 3.0 out of 5.0 by AKB1213 NIce room but poor customer service
I stayed one night at the hotel before flying out the next morning. The room was clean and comfortable, and my one night there was fine. However, I left something in the room when I checked out, and dealing with them to get it shipped back to me has been a nightmare. Initially, the worker at the front desk was rude and unhelpful when I called to see if the item had been found. After 3 transfers and nearly 30 minutes on hold, she said it had and would be shipped out the next day. However, it's been over two weeks and I still have not received it. Every time I call to ask about it, I'm sent to housekeeping voicemail and my calls are never returned. I will not stay there again just by chance of having to deal with customer service again.
January 4, 2015