Rated 4.2 out of 5 by 262
Rated 3.0 out of 5.0 by nolasmom Promise NOT kept
My husband stayed at this hotel while on a job interview. He asked the front desk for awake up call which the guy at the desk arranged. The hotel then switched my husbands room and DID NOT switch the wake up call. The was NO CALL in the morning and he ALMOST missed his flight.
I called the hotel and spoke to the manager and he apologized and said he'd look into it and call me back. The manager called me back, apologized again and said he'd give my husband back 20,000 points for the problem. That was the 1st week of July and to this day Aug. 31st the POINTS were NEVER but back on our account. That's not a way to do business. The customer should not have to chase after them.
Will never stay there again or recommend.
August 31, 2015
Rated 4.0 out of 5.0 by dmaclean business stay
great stay but disappointed that the property stopped short of replacing bathroom floors when doing upgrades. Bathroom floor had broken tiles dirty grout
August 26, 2015
Rated 4.0 out of 5.0 by pga123 Convenient Location
Great location close to the airport. Only issue was extremely slow elevator causing people to have to use the stairs - which were not in a convenient location.
August 20, 2015
Rated 5.0 out of 5.0 by Scott1977 Convenient and comfortable
After a day of State Fair we just needed a comfortable, quiet place to spend the evening. The food and service Saturday evening were great!
The servers at Sunday breakfast seemed disorganized and didn't appear to care about cleaning tables or helpinig customers that came in and sat themselves.
I would stay there again though.
August 20, 2015
Rated 5.0 out of 5.0 by Dichead Convenient Location
All fine except need brighter desk lighting. Should have a LED lamp for paperwork.
August 17, 2015
Rated 3.0 out of 5.0 by mikeo60 Messed up reservations
got the wrong room, they did not notice that I was a platinum status, did not offer to fix problems
August 16, 2015
Rated 5.0 out of 5.0 by MisterH Excellent customer service
The front desk staff are extremely accommodating. I was entertaining customers during my visit and they made great recommendations for dinner. Thanks "Old School"!
August 15, 2015