Rated 1.0 out of 5.0 by staycation2013 **Never Again**
During my recent stay at your property my family and I had an unpleasant experience. A front desk person named - Jamie- was very rude and unprofessional to me. I had to go to the front desk three time to ask for towels, because the entire hotel was out of clean towels! When I went to the front desk the third time Jamie said to me "Oh it's you again".
In all of my stays at Holiday Inn & Suites have I ever been treated so rude!!!!
On top of that I had to repeatedly ask for towels in the pool area. There were many families in the pool area who were disappointed about the lack of towels as well.
The water fountain was not working in the pool area either.
The phone in our room was not working properly. I complained about this 4 times. nothing was done.
Because the phone wasn't working properly I had to walk alllllll the way to the front desk to make my requests!!!
**I received three of the four clean towels - one hour before check out time!*
Once again I had to walk allll the way to the front desk to get the towels! unbelievable!!!
After my unpleasant experience with Jamie, I was and still am so disappointed with the unprofessional customer service my family and I received from your staff.
As a business owner I know first hand how important it is to provide excellent customer service.
I will not be referring any of my customers, family & friends to the Holiday Inn & Suites.
March 6, 2013
Rated 4.0 out of 5.0 by Wilhelm123123 Great Hotel, but...
It was an excellent Holiday Inn. Very cozy. I was given an upgrade to a King Suite which was fantastic. The only problem I had was that the hot water was not working in the shower (at all). Other than that it was a great stay.
February 26, 2013
Rated 1.0 out of 5.0 by Remo One of my worst hotel stay experiences ever
Noise from the hotel's laundry dryer vent kept us awake most of the night. It vented right below our room and sounded like a helicopter landing or a howling wind. Was told at the front desk that they normally don't put people in our room due to the noise but they were full this night. They also told me that it would not be running all night. Untrue, it ran on and off the entire night.
February 13, 2013
Rated 5.0 out of 5.0 by Mvilla Great Service
Stayed at many holiday inns and this was the first one were housekeeping waits till check out time to knock on my door.
Ryan at check in was awesome and quick. Thanks for a great stay.
February 11, 2013
Rated 5.0 out of 5.0 by Heartcheryl Enjoy the stay
My daughter had an all weekend volleyball tournament in downtown Milwaukee. The hotel location was great for getting downtown Milwaukee, took about 12 minutes. Easy on and off the express way. The hotel was clean and quite which was important for my daughter's sleep.
January 25, 2013
Rated 5.0 out of 5.0 by HappyGma6 Holidays always a pleasure and relaxing!
Our annual stay at your hotel is always a pleasure. The staff is very genuine and helpful from the front desk to the dining room to the room service staff!
January 23, 2013
Rated 4.0 out of 5.0 by Railroad1 Great Service
Service was great, room was clean, desk clerk was very helpful and delightful. You could smell cigarette smoke in the hallway on the 3rd floor.
January 17, 2013
Rated 5.0 out of 5.0 by fjgreene39 Great hotel
Great room and very comfortable bed.
Would certainly recommend to others
January 2, 2013
Rated 5.0 out of 5.0 by trainloverIAIS Nicest Holiday Inn I have been in!
If you are looking for a place to stay in Milwaukee, you will not be disappointed at this hotel. It is one of the nicest Holiday Inn's that I have stayed at in awhile! The staff is great, the rooms were clean, new looking, and spacious. The only downfall is that you have to purchase breakfast if you want it - however there is a restaurant in the hotel (which we did not eat at) or a good choice of food within a few minutes drive. Just off the inter
November 16, 2012
Rated 5.0 out of 5.0 by ITgal Wonderful!
I was honestly a bit worried when I checked in and there was a notice at the front desk about "local activity" and the need to not leave valuables in the car - which I never do anyway. Once I stepped in to my room I forgot all about what might be going on out in the parking lot! I had just finished 2 weeks of work in Green Bay and was anxiously waiting to catch my flight home to Atlanta the next morning - what a wonderful and relaxing room to wrap up my trip to WI. I can't say enough about the friendly staff, comfort of the room, cleanliness, climate control and comfort of bed. MARVELOUS!!!!
Thank you! I would absolutely recommend this property to anyone staying in the Milwaukee area.
November 16, 2012
Rated 4.0 out of 5.0 by thumbprint Not the happiest.
When I pulled out the Hide a bed there was blood on the matress pad. I call the front desk. They did bring me a new matreee pad. But this was very diappointing. The couch also had a cushon that was ripped. When I tried to heat up some thing in the oven, the smoke alarm went off.
October 22, 2012
Rated 5.0 out of 5.0 by lentz715 Park and Fly was a great way for us to travel.
Using the Park and Fly option made our trip complete. Having a safe place to park our vehicle while away for a week...enjoying a good night's sleep before our trip...a shuttle ride to the airport before our trip....a quick return to the hotel by shuttle after our trip...another good night's stay before our 5hr drive home...made our trip complete. We will use this plan again for other travels. Thanks.
October 22, 2012
Rated 5.0 out of 5.0 by joey1 just simply wonderful it was like the hotels use to be years ago
we have to say that it was a very wonderful experience to be at your hotel we had such a great time and everyone from check in to the bartender to the cleaning staff and the managers were excellent they helped us with all the directions we needed to get to all the places we wanted to go they also gave us coupons to those places i am going to tell all my friends to go to holiday inn in milwaukee,wisconsin because the people make the buisness work and you sure got the right people for yours id like to say a special thanks to moreen and grace they were wonderful they made you feel so very welcomed thamk you grandma and grandpa henderson
October 19, 2012
Rated 4.0 out of 5.0 by travelingwithdog Great with Pets
I recently stayed at this location with my large dog. The staff was great to me and my pet. They have a large grassy area that he was able to use to take care of business. Every member of the staff that I came across was very friendly and gave my dog positive attention. I would recommend this location.
October 16, 2012
Rated 2.0 out of 5.0 by SteelersRule Awake All Night
They put us in a room that had the vents for the water heater running under it. The noise and vibration was horrendous. We were exhausted from traveling all day and did not want to get out of bed (after midnight when we got there), repack and move to a different room. So we stayed in bed and tried, unsuccessfully, to get some rest. Found out next morning that this was a known issue and had received complaints previously. They promised compensation as either a credit or extra points. Three weeks later, we still had nothing. Called and left message for manager, but he did not return my call. Second call I got the frontdesk person to finally issue some compensation. Admitted they had a design problem with those rooms over those vents on two floors. I do not recommend this property. I am Platinum Priority.
October 11, 2012