Rated 4.0 out of 5 by 321
Rated 1.0 out of 5.0 by Crrash House Cleaning 4 Hours Behind.
The hotel itself is nice and have stayed there many times. This will be my last. Not allowed into the room till 615 pm is unacceptable. House cleaning way behind. Room wasnt serviced till 545 pm the next day.
May 27, 2015
Rated 4.0 out of 5.0 by funseeker59602 Great location and comfortable beds
This is a great pet friendly location right along the river in Missoula. Beds were comfortable, breakfast was good and staff was pleasant.
May 27, 2015
Rated 4.0 out of 5.0 by hobosnoopy Bathrooms and rooms
Bathrooms and rooms were clean, well stocked. Office staff were helpful and courteous. Bike rentals were a bit expensive, but enjoyable. Swimming area was well kept. Fitness area was comfortable, treadmills were easy to use and in good shape but the area could use more fitness equipment.
May 26, 2015
Rated 2.0 out of 5.0 by Traveler10! Left something to be desired
When pulling up to the establishment it was quite impressive. The outside of the building and the lobby was well kept and aesthetically appealing. From there on out our experience left something to be desired. We experience a long wait and seen two guest cancel their reservations on the spot. Check-in is at 4pm and it was 3:55pm when we arrived. A guest was told it would be another 45 minutes until she would be allowed to check-in and obtain her room key. She asked if there were any rooms available as she had a meeting to attend at 6pm and the gentleman stated no. We happened to be traveling with a large number of individuals (60 plus) and were unable to make other arrangements so we were forced to wait. Our room wasn’t available until 6:45pm. Parking was reasonable so long as you asked for a parking pass as one was not offered during check-in. The rooms were satisfactory. The staff of the front desk was very friendly and offered maps and helpful directions when needed. The secure Wi-Fi was poor at best as we were unable to obtain a connection during our stay. The pool and hot tub left something to be desired. They were out of pool towels and they offered minimal seating. There is a restaurant in the hotel that was less than satisfactory.
When walking in to the restaurant there was no one to greet you nor a sign that said seat yourself. We stood behind two other families for 20 minutes. When we finally were addressed it was “come in and we will get to you when we can”. The part that frustrates me the most is that there were only six families in the restaurant and we were one of them! We received water after waiting another 15 minutes and were never offered refills. Our group covered our children for the breakfast buffet which was $12 per person. It included breakfast potatoes, scrambled eggs, sausage, cereal, juice, and a small bowl of fruit. The buffet was never refilled despite the several individuals who chose that option. I ordered off the menu and was served an ounce burnt ham for the price of $5. I was given our bill in passing as our waitress scurried by so I was unable to discuss the quality of the food I was served. I would highly recommend this be addressed as several families with our group didn’t return to the restaurant even though we prepaid for the children to eat.
May 26, 2015
Rated 5.0 out of 5.0 by lulu2745 Comfortable bed and room, clean and great service
I really enjoyed staying at this hotel. It was clean and comfortable, the staff was quite attentive. I would definitely stay here again
May 26, 2015
Rated 4.0 out of 5.0 by JohnnyBob Soft Water
This hotel has some of the best soft water anywhere in the world. Most hotels world wide have really hard water. I love downtown Missoula and this hotel is located exactly where it needs to be if you like the downtown area.
May 25, 2015
Rated 3.0 out of 5.0 by ss5765 Nothing to write home about!
If your going here for a conference okay but not a ice place for leisure. A bit over priced for what you received. A couple staff members let us down but over all okay.
May 22, 2015
Rated 1.0 out of 5.0 by miamivice24 Terribly noisy. Do NOT stay here
This hotel was TERRIBLE. Like spending the night in a frat house. Super noisy. Staff doesn't care. Pool was freezing. Hot tub cold and dirty. Felt extremely unsafe with the caliber of other customers. Actually considered leaving in the middle of the night to stay in my vehicle. I never complain about service or value but this was unreal.
May 16, 2015