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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 1237 reviews
85%
Recommend This Property

Ratings Breakdown

1237reviews

  • 5 Stars
    665
  • 4 Stars
    294
  • 3 Stars
    124
  • 2 Stars
    99
  • 1 Stars
    55

Disappointing

By

December 08, 2019

club

I stayed in this hotel for five nights. I did not have hot water for three of those days. I was switched into different rooms twice.Finally on the 4th night the manager Annie took care of my issue. I commend her. if it wasn't for her I would give the lowest possible rating. Annie saved the day.

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Beautiful

By

December 06, 2019

club

Interior and exterior are beautiful and well kept. Staff are pleasant and helpful.

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Nice spot

By

December 04, 2019

club

All was good with staff, location and facility. Our only issue was with lack of consideration from other guests. We stayed on a Friday night, so heard the bar crowd come in at 2am. One woman was walking up and down the hall talking on her cell phone in a loud tone of voice. If I’d had the energy, I’d have gotten up and snatched that phone out of her hand to test how aerodynamic it was. That’s just people... A lovely hotel.

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Great Stay

By

December 02, 2019

As always, this Holiday Inn Express was clean and comfortable and the staff was attentive and responsive.

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Best Holiday Inn Experience we’ve had

By

November 30, 2019

club

This property is large, clean, and very comfortable. Front desk staff is very friendly and helpful. Location is perfect for exploring downtown Missoula. Free shuttle will take you to/from airport as well as anywhere within a 5 mile radius. We definitely will return!

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Comfortable downtown room

By

November 29, 2019

club

Great costumer service! They were very kind and accommodating to our dog. The room was clean and comfortable and the common areas were clean and spacious. We liked the location as it was within walking distance to restaurants. We would go out of the way to stay there again. My only recommendations would be a fenced dog area and a drop slot for keys in the parking lot so they could reuse the plastic cards after guests exit the parking area.

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Quick and easy check in

By

November 28, 2019

club

Easy in and easy out. Nice facility and friendly staff.

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Very nice hotel

By

November 24, 2019

I was very impressed with this location. Everything was in great working condition. My room was very nice.

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Wonderful time!

By

November 24, 2019

club

Thank you so much. We had a fantastic time! We couldn't be happier about our time here. It was wonderful!

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Comfortable bed and friendly staff. Great service!

By

November 20, 2019

club

We wanted a little weekend getaway to unwind and relax. We also like to take our small dog with us. They were extremely accommodating and have us rewards we weren't even aware of. We will definitely stay here again!

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The Cold Water Hotel

By

November 20, 2019

club

The hot water system was poor. The fridge sounded like a grinder.

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Business Trip

By

November 18, 2019

It was a good nights rest. They upgraded me to a big suite. It was very clean and comfortable.

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