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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 1006 reviews
85%
Recommend This Property

Ratings Breakdown

1006reviews

  • 5 Stars
    522
  • 4 Stars
    246
  • 3 Stars
    101
  • 2 Stars
    90
  • 1 Stars
    47

Poorly trained staff

By

October 21, 2018

Everything was fine until we were awakened by the smoke alarm just before midnight from a deep sleep. After trying to gather a few things and put on enough clothes to be acceptable, we stood outside in the parking lot for 30 minutes period during that time no one from the staff ever explain to us what was going on or offered us any assistance. After the fire department cleared the hotel of any danger, we just noticed people starting to go back in, still there was no explanation from any staff, no one welcoming us back in, explaining what had happened, offering any apologies or anything. We found out through the grapevine that this had happened earlier in the day as well. Received our bill under the door the next morning still with no apologies, no discounts, nothing! Also, I was there for a conference and lost my name tag in the hotel. I had to ask at the front desk for it, no one had the courtesy to look up my name to see if I was a guest at the hotel and to call me and let me know that they had it.

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