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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 734 reviews
84%
Recommend This Property

Ratings Breakdown

734reviews

  • 5 Stars
    355
  • 4 Stars
    190
  • 3 Stars
    75
  • 2 Stars
    74
  • 1 Stars
    40

Previous experience

By

July 22, 2017

club

We stayed several months ago and had a terrible experience! I wrote to the hotel and, in response, received an upgraded room and a $20 credit at the hotel for breakfast. One of the problems before was the location of the room. I request close to the elevator due to a medical issue requiring a wedge pillow and extra pillows which we bring in order for my husband to sleep elevated . The wonderful customer service manager is no longer there so I had to show the desk her email to get the breakfast credit, but the room, once again , was far from the elevator and no extra pillows although she had confirmed those things. The remodeled room was very nice and the bath was excellent. Because we received a far better room we didn't complain again, but really feel we will look elsewhere next time. It's too bad since it's very close to a very good restaurant that we frequent. We usually go to Missoula three or four times a year, but just don't get the welcome there that we normally do at other Holiday Inns. Santa Barbara and Elko are not nearly as comfortable as the room we had in Missoula but the greeting and warmth is far superior.

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Ballgame

By

July 19, 2017

Room was very clean and comfortable and relaxing. We very much enjoyed our stayand the convenient location.

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good stay

By

July 17, 2017

club

Updated room and great location. Quiet with friendly service.

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Great location, quiet and comfortable

By

July 17, 2017

platinumelite

We stayed at the Missoula Holiday Inn for a Business meeting. Great location downtown located within walking distance to several restaurants and shops.

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Great choice in Missoula

By

July 16, 2017

club

Still the closest, nicest place to downtown, but will have competition soon, so good that they are upgrading and the upgrade is good, lovely, pleasant colors and finishes. Slightly odd lighting in bathrooms, made me a little dizzy after a bit, and the air conditioner seems to have been kept from before the upgrade, clanked a little. And finally, an additional curtain would make it dark, which I love when traveling in the summer, as the sun comes up early.

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Great staff!

By

July 15, 2017

club

We really enjoyed our stay! We will stay again when in the area. Pet friendly too!

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Very helpful staff

By

July 14, 2017

I enjoyed my stay there. Christina from Front Desk was very helpful and she made my stay better.
Great location.

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convenient location

By

July 12, 2017

Location was perfect for Missoula Marathon. We enjoyed walking downtown Missoula. Parking was great and motel was nice

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Marginal bathroom, coffee station and restaurent

By

July 10, 2017

club

The title says it all. I'm adding this sentence to meet the 50 character minimum.

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Convenience and Comfort

By

July 09, 2017

club

I generally stay at the Holiday Inn Express but I was looking for something with a lounge, so I could unwind after a long day. This place seemed to fit the bill perfectly; however, I was not able to use the restaurant and lounge area due to my schedule and the hotels schedule not lining up. They close relatively early for being a lounge. I went down to the lounge as soon as I could; 10:00pm, but found they were getting ready to close. They had stopped serving food. Needless to say, I had to leave the premises to go find food

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Anniversary in Missoula

By

July 07, 2017

platinumelite

Comfortable bed, nice hot shower and great customer service.

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Nice place to stay.

By

July 07, 2017

club

The Holiday Inn Downtown Missoula, Montana was very nice. The bed and pillows were very comfy. Everything was clean. The common areas of the hotel were nice.
The staff greeted us as we left and returned each day. Check-in and check-out was very efficient. We spent most of our time away from the hotel at St. Pat's Hospital because our son had been in a motorcycle accident and was on life support (he is recovering now) so we didn't use the pool or other amenities. A volunteer from the hospital contacted the Holiday Inn after we had checked in and arranged a discount for us because of the reason we were in Missoula. I expected that when we checked out there would be problems with that, but nope! The hotel had given us the pre-arranged discount for all of the days that we were there! I will definitely stay at this hotel the next time I visit Missoula!

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