Rated 4.0 out of 5 by 75
Rated 4.0 out of 5.0 by Lisa334 Super friendly, super easy, super location.
From early-morning airport transportation to a special food request, the staff here made everything easy for me, never stopped smiling, and the property itself has an awesome location right next to both town and the river. Would definitely come back.
July 22, 2013
Rated 4.0 out of 5.0 by Chorophilia Very nice hotel and location
Hotel was attractive and clean. Very close to a nice park with miles of trails for walking and the river. Service was good. Bed was comfortable.
July 17, 2013
Rated 4.0 out of 5.0 by krl55 Friendly staff and comfortable bed, luke warm water in shower.
We love Missoula, and found the hotel to be very nice except we only had lukewarm water in the shower. I told the front desk about this on the second morning we were there, and the young woman at the desk said she would have maintenance come take a look. The water never did get any warmer. Other than that, we were happy with our stay.
July 16, 2013
Rated 4.0 out of 5.0 by Wani Superb staff!
My husband and I stayed at this hotel for a week and found that every staff member was pleasant, friendly (in a professional manner), and helpful. They all bent over backward to accommodate our schedules and needs. It's a pet-friendly hotel and, though we don't have anything against others' pets, we weren't at all pleased to discover that our originally-assigned river-view room was across the hall from one with a yapping dog. The staff immediately switched us to a different room that was also river-view.
In our opinion, paying the higher rate for a river view was well worth it -- the view was of not only the river and people floating down it in inner tubes, but also a wide expanse of green lawn/park and trees (we were there in July). The hotel is a short walk from Caras Park (where there are farmers' markets, concerts and festivals, depending on the day and season), The Carousel, and shops and restaurants downtown.
We ate only one meal, a breakfast, in the on-site restaurant and it wasn't as good as meals at other restaurants in town. The bed's mattress wasn't quite soft enough for me, or I'd have given the hotel a higher rating, but it wasn't hard enough that I had trouble sleeping, and the mattress was fine for my husband.
If we're ever is Missoula again we'd certainly stay at this hotel again.
July 16, 2013
Rated 4.0 out of 5.0 by Rapp Relaxing stay
I found the hotel very comfortable, the staff were very courteous, and overal it was a very relaxing experience. The dining facilities were very good, reasonably priced, with good service.
What more could you want from a hotel !
July 14, 2013
Rated 4.0 out of 5.0 by dhdd Comfortable room and great location
Nice room and great area to stay and walk through Missoula. Restaurant service was poor with only one person waiting all the tables at dinner.
July 14, 2013
Rated 1.0 out of 5.0 by irret A Missoula Favorite !!
We always enjoy our "passing thru" stays here in Missoula; nice to see that the rooms had been redecorated/updated since our last stay several years ago. Great location; love the outdoor patio bar; river-walk/park; lots of eating choices w/easy walking in down-town area, especially when you have been "on the road" all day!!
July 11, 2013
Rated 5.0 out of 5.0 by Pattee735 Very Good Experience
We just stayed one night, but would have stayed longer under different circumstances. My husband had just had 'day' surgery, but given that we live 2 hours away, we wanted to stay the evening in case of any difficulties. We appreciated the special price that we received as hospital patients. The desk staff was accommodating when I asked for an early check-in. We had an extremely pleasant meal that evening on the lovely patio.
July 3, 2013
Rated 4.0 out of 5.0 by Mrsfitzboy Good place but needs attention to detail
We had a very comfortable stay but there were a few issues. We had three rooms which were on three separate floors. The front desk apologized for not being able to put us all together but really couldn't explain why. Also, although the rooms were clean, it appeared that no one ever cleans the air vent in the bathroom.
June 30, 2013
Rated 4.0 out of 5.0 by AzCactusKid Resturant
Did not plan for large numbers of guests in the resturant for lunch and dinner. Had to wait over an hour for dinner and then had to cancel order as time had expired and needed to return to meetings. The hotel did provide, at no cost, cold cuts, resfrehments and cookies after our meeting which was very nice and did some what make up for the canceled dinner. It appeared that there was not enough help in the kitchen.
June 14, 2013
Rated 5.0 out of 5.0 by Bubbles2013 So comfortable!
This was my first trip to Montana and I can't wait to come back! The hotel staff were very friendly and helpful. The beds were insanely comfortable! Felt as good as my mattress at home. Great place to come back to each evening. The hotel was located near town so I was able to walk around and enjoy downtown Missoula.
May 19, 2013
Rated 4.0 out of 5.0 by trevasis76 Nice place to stay
Location is great, right on the river. A good (20 min) walk to the University. Shuttle service. Clean, well kept. Staff were extremely accommodating. As a business traveler/student, would recommend more computers and printers, as well as obtaining Microsoft Office for compatibility. Overall, a nice place to stay.
May 18, 2013
Rated 4.0 out of 5.0 by KCH13 Friendly staff
I found all staff to be friendly, cordial and service oriented. My son and I appreciated the gym equipment which is more extensive than most places I've stayed in th past. Also, I have a hard time sleeping in hotels often because the pillows are horrible. I was really pleased with the variety of pillows in my room so that I could actually get comfortable.
May 17, 2013
Rated 4.0 out of 5.0 by work4fun Will stay again
Great location. Hotel was nice and they gym was better than many hotel gyms - some actual strength training equipment!
Ate dinner on the patio one night and breakfast in the restaurant one morning. Food quality was good and prices were reasonable. Breakfast was a little slow, so don't recommend it if you're in a hurry.
The room was nice & has "real" cable TV. Water pressure and shower head were phenomenal! (Don't let the low water pressure in the sink fool you.)
The only thing that was weird was a vibration in the floor of my room. Sometimes it was very noticeable, others not so much. It was never enough of an issue to make me request a new room, and I feel confident I was over the HVAC unit or something. Will just ask about this next time I visit and avoid it.
May 15, 2013
Rated 5.0 out of 5.0 by mo56 Great staff, location, and rooms
We really enjoyed our stay. Everyone was very friendly and helpful. Room was very comfortable, nice view of river. Perfect location, walking distance to everything.
We recommend this location!
May 11, 2013
Rated 5.0 out of 5.0 by Mellott062112 Nice room and great room service
There were three of us in the room with a large bird. The king size bed was comfortable, the sleeper couch worked great, and the room service was wonderful and reasonably priced for what we got. The shower had a curved curtain bar, the room was clean, and the staff was very friendly. Thank you for a great stay.
May 10, 2013
Rated 2.0 out of 5.0 by CACasey76 No response when issue presented
Overall I would have given this hotel a better rating except for two things.
1) On my second day there the housekeeping staff used my toilet to do #2 while I was out. Based on the disgusting evidence left behind I'd say whoever did it had some stomach problems that day. I wasn't sure what to say about it and though I was totally grossed out. I felt bad for whomever it was and figured they were already having a pretty bad day. I went to to store bought some cleaning supplies and gloves and re-cleaned the toilet myself. However the more I thought about the incident the more it bothered me, so when I checked out I mentioned it to the front desk staff. They acted like it wasn't really a big deal. So when I got home I called and was told I would get a call back. I never got one. I emailed the customer service email twice and still no response. This alone ensures that I will never stay at that hotel again. I realize there are problems and situations that arise, however there is no excuse for ignoring a customer's complaints.
2) The food was overpriced and not very good at all.
May 7, 2013
Rated 1.0 out of 5.0 by HlnaBarb12 bad customer service
Filled out the survey. Indicated several problems with customer service. Now you send; "We hope you enjoyed your stay at Holiday Inn MISSOULA DOWNTOWN. We invite you to share your experience on our website with other guests by writing a review about your stay". Do you read your results from your survey???
Room was nice, food was fair, but customer service was poor. Really need listening skills. I booked two rooms for two nights. When I arrived I had one room with two beds, had to get another room and thankfully there was one available. I was on a buisness trip and secured the reservation with my personal credit card. I distinctly asked to direct bill my company for the room(s). Was told they would, but upon checkout my credit card was billed for both rooms. The whole thing was just a nightmare, I hope I got it resolved??
May 1, 2013
Rated 4.0 out of 5.0 by Pat23918 My stay.
Very nice room. Breakfast was very good. I will stay here again when in town.
April 24, 2013
Rated 5.0 out of 5.0 by April59422 Awesome overall experience
I would definately stay at this hotel again! I was welcomed by a great gentleman who was very friendly and personable. Not only did he tell me about what rewards I get he even game me my rewards card which was not given to me before at the other Holiday Inns. The food was good in the restaurant and the conference food was also amazing.
The reason I didn't give an excellent on the room and comfort is because of the heat in the room. It kept changing to air conditioning and I couldn't get it to a comfortable temperature.
Awesome experience overall!
April 22, 2013
Rated 5.0 out of 5.0 by IDvisitor Comfortable bed and pillows!
Very clean and nice room. It had all of the extras, such as outlets in the lamps for phone charges. The bed and pillows are very comfortable! The staff were very nice, offered water and snacks at check-in and had coffee available in the lobby. The hotel was A+ and exceeded my expectations! Great location for walking downtown! I only had breakfast in the hotel restaurant but appreciated the free drink and $10 food credit!
April 9, 2013
Rated 4.0 out of 5.0 by BMWSER Missoula visit
The room was apparently newly remodeled and painted . This was much more pleasant and relaxing than was my last stay . The location for any downtown activities has always been great .
March 20, 2013
Rated 4.0 out of 5.0 by growyourownveggies Great Stay....in Downtown Missoula!
Welcomed by friendly and helpful staff, sparkling clean and comfortable rooms, enjoy a relaxing walk along Clark Fork River (right outside your door), or walk around downtown to discover good food (Iza, Old Post, Bridge Pizza, Worden for brews.. and more)....
Hotel is dog friendly...you got a stay here if heading to Missoula!
March 16, 2013
Rated 4.0 out of 5.0 by jrg0573 Great room and people
I had a fine room in the corner overlooking the river. The Missoula team actually upgraded me which was very kind on their part.
The food is great, I always have breakfast there in house. The drinks were OK. They were a little soft but a stiff drink is always a matter of opinion. The service at the restaurant is always great and comes with entertaining conversations.
I did have a clogged sink in my bathroom. The service staff was going to address this issue uppon my departure and I am sure they already have.
I recomend this facility because the service is great. The food and drink is good if you busy enough to not venture beyond the property. The location is right downtown and a short walk to campus. Lots of shopping downtown too!
March 12, 2013
Rated 4.0 out of 5.0 by jrg0573 Great place
The location is very nice. The service is great and everyone is friendly and I can tell they want to help make my stay a comfortable one. Everyone is very welcoming.
The only problem that I had was that the sink drain was plugged up so I had to keep waiting for it to drain. In the morning I let Service know and hopefully they were able to fix it before the next guests arrived.
March 11, 2013
Rated 5.0 out of 5.0 by MontanaTraveler Great location
The Holiday Inn Missoula Downtown is in a very nice location: on the river and a block away from downtown restaurants, shops, etc. The hotel itself was quiet, clean, up-to-date and the staff very friendly and helpful. Nice pool (good size), with very hot hot tub, and a sauna. Had lunch at the restaurant: good food, OK prices.Will stay here again.
March 8, 2013
Rated 5.0 out of 5.0 by uofidan Great Staff
This would have been the usual good trip and stay at a Holiday Inn that we have all come to know. It was made great by the extra service I received from the staff.I had a misconnection on a flight and they worked with me to change my reservation to fit the disservice from the airlines. They went way above and beyond what I expected. I will always stay there when I am in Missoula.
February 18, 2013
Rated 5.0 out of 5.0 by JackA Holiday Inn Downtown
Pleasantly surprised by the quality of accommodation! The front desk guy was very nice and helpful. He did suggest breakfast in the restaurant downstairs but I had dinner there I wanted something local. He suggested a breakfast spot that was very close to the hotel. I must state that the elevators are a tad awkwardly squeaky. The beds were very comfy! I like that this hotel has energy conservation in mind. I shall choose again and highly suggest!!
February 10, 2013
Rated 5.0 out of 5.0 by eclaire Great experience!
I had a great experience during my time at the Holiday Inn in Missoula. The front desk staff person was super friendly and helpful and made me feel right at home. He set the tone for my entire stay - awesome!
February 6, 2013
Rated 1.0 out of 5.0 by aj2013 poor service
dirty room and treated my co workers bad when they had troubles with their room as well. staff was rude. do not recommend staying here
February 6, 2013