Rated 3.9 out of 5 by 182
Rated 4.0 out of 5.0 by BS2562 there are better places in Missoula
4 pm checkin meant that upon arrival at noon I had to change for my meeting presentation in the downstairs restroom. Restaurant lunch was slow. Dinner check arrival was really slow. Food was decent, not great. Fortunately had no where else to go. Overall the hotel is ok, very clean but maybe a tad shabby. Van service was really excellent, however, and desk personnel were as helpful as possible. Have had better experiences in other Missoula Motel/hotels
June 26, 2014
Rated 4.0 out of 5.0 by khmontana staff concern
While visiting the bar downstairs at approximately 11:00 pm on the evening of June 21. There was a loud group of two males and a female at the bar. Normally I wouldn't worry about this, but the female in the group ( brown hair, thin, mid 20's, and about 5'6), walked around the bar poored a beer for one of the males and loudly explained that she worked there. I thought this was extremely unprofessional. The same group could be heard yelling from my room on the fourth floor until approximately 2:00 am. I knew it was the same group due to the sounds of the voices, which were the same volume and type I observed in the bar. Great hotel otherwise.
June 25, 2014
Rated 3.0 out of 5.0 by Julie426 Cleaniness
Housekeeper needs to put more effort into cleaning rooms. When we got to our room, 2 bathroom light bulbs were burned out, and there were food crumbs in the sink. We had empty cardboard beer cases that were not removed, they sat there for 3 days. There needs to be ice machines on all floors.
June 25, 2014
Rated 3.0 out of 5.0 Nice Hotel
The bathroom cleanliness was a little bit sub-par. There was someone else's hair in the shower and the toilet had some water stains and had a slow leak onto the floor.
But, the bed was comfy and it did the trick.
June 23, 2014
Rated 4.0 out of 5.0 by traveldad42 Booking error
I was traveling with kids and needed adjoining rooms. To ensure, I made reservations 7 weeks ahead. Upon arrival I was told that the hotel was very busy and they couldn't accommodate adjoining rooms. I explained that this was exactly why I made reservations well ahead of time. Desk person said I probably spoke with a third party booking service and there was nothing she could do about it. Fact is I called the hotel and spoke with someone at the Missoula front desk when I made the reservations. Also could not get into the room until after 4. Was told we could get in at 4. Left and came back at 4 and rooms were still not ready.
June 23, 2014
Rated 3.0 out of 5.0 by rosie525 Great service but room was not what we expected
We had several problems with our room from the a/c to hot water, to the phone. Room service knocked on our door at 9 a.m. woke us up and it was the wrong room. The room was not as clean as it should have been. But the restraunt/bar was lovely with good music and fantastic food.
June 16, 2014
Rated 4.0 out of 5.0 by kshaw Comfy rooms and Great Gift Shop!
The rooms were very comfortable and clean. My favorite ammenity with this particular hotel is the gift shop. I visited the gift shop early in the morning and was greeted by a very friendly worker. She made my specialty coffee and I was able to browse thru the very cute gift shop while waiting for my drink.
June 12, 2014
Rated 5.0 out of 5.0 by Larry1943 Great location for downtown Missoula, MT
We found this hotel to be very comfortable. It was quite and the beds were excellent for a good nights sleep.
June 12, 2014
Rated 2.0 out of 5.0 by MTnative meh
Specifically booked Garden view King bed, prepaid to secure room. After checking in and heading upstairs with luggage, room was double beds and facing atrium. Back downstairs with luggage, to be told there weren't any rooms available. A few minutes later, a room was "found" to match our specific reservation. That room's air conditioning would not turn off or respond to any buttons on control panel.
June 11, 2014
Rated 5.0 out of 5.0 by love2hunt Clean rooms and pleasant staff
I stayed for two days and was very pleased with everything. The rooms were clean, staff was pleasant and the restaurant/lounge was a great experience also.
June 11, 2014
Rated 2.0 out of 5.0 by cheryl123456 Wanted rest and relaxation
We had to move rooms after unpacking everything due to the air not working. In the morning we received two wake up calls beginning at 7 am, that we did not ask for. The second night, whoever was in the room above us exercised till midnight, then a party in the hallway outside our room went on for over 2 hours from 1:30 am till 3 or so, then some kids woke us up at 6 or so playing tag in and out of rooms across from us. Ordered coffee for room service and it took two calls and about an hour to get it. If you want rest this may not be the place to go.
June 9, 2014
Rated 5.0 out of 5.0 by BRGNHNTR5494 Retired Military Need to Know
All these years I have avoided Holiday Inns while finding good deals at other quite pricey locations. Now I know they want to make discounts available to military and retired and families quite liberally I will be using them much much more and some other chains will be seeing less of me!!!
They were also very responsive, helpful, all was great!!
There are some things we HAVE to have that cost extra so I can no longer do the bargain basement places.
June 8, 2014
Rated 4.0 out of 5.0 by In town for business Great location
The hotel is in a perfect location for us. It is a very easy walk right in downtown. Close to a lot of very nice restaurants and shops. It is an above average hotel for Missoula. I did not like that housekeeping entered without knocking or announcing himself… after the room had already been cleaned.
June 6, 2014
Rated 5.0 out of 5.0 by flewey Great place to get a good nights sleep
I had never been to Missoula before and I was surprised at how wonderful and green things were there. I attended a BBQ contest and festival the weekend I was there. There is a farmers market and a park close by the hotel that was excellent. I was surprised at the variety and the quality of goods. I spent the day outside and I was tired and I slept like a baby all night in the comfortable beds. I have to mention that there were 4 pillows per bed! (soft and hard) This was awesome, I had a wonderful night for the 4 days I spent here. I will definitely come back!
June 5, 2014
Rated 1.0 out of 5.0 by Tumble Business Trip
This particular Holiday Inn has a bar right downstairs from the first floor of guest rooms. Our room was right over the bar and the combination of cigarette smoke and loud conversation caused us to not get any sleep. We were there for a very important business event that required a well rested and clear head. Neither of which was possible. People should be asked if that room would be a problem for them.
June 2, 2014
Rated 1.0 out of 5.0 by Love Missoula Great downtown location
While the location downtown right on the Clark Fork River is very nice, the hotel lacks in several key areas. The interior rooms, while very clean, are aged and dark. Comfortable bed and pillows. Noise from atrium and bar can be annoying if in an interior room.
May 31, 2014
Rated 5.0 out of 5.0 by WXMAN1862 Great hotel
Just spent a month on the road and stayed in lots of hotels. This Missoula Holiday INN was the best. The staff made this a very enjoyable place to stay. One of the staff, Kayla, was particularly helpful and knowledgeable about Missoula and provided us with a number of options for meals and other entertainment. We look forward to future trips to Missoula and staying in this excellent hotel. Thanks to all the staff.
May 30, 2014
Rated 5.0 out of 5.0 by M.A. Awesome
This is the most awesome hotel in Missoula, I stay here every time I visit the city for work and for pleasure. The staff at the front desk are the best, they go out of their way to take care of everything. They are great hosts!
May 22, 2014
Rated 2.0 out of 5.0 by TY4261 Too Much Noise
My rewards information was not on file though it has been in the past and I actually joined the rewards program in this hotel.
My room faced the atrium. There was noise coming from activity in the lounge. I wanted to get to sleep early. I called the front desk at 9:30pm and was told the activity was shutting down. At 10:30pm the noise was still too loud. I was very displeased.
I am in Missoula monthly and have stayed in this hotel about 16 of the last 18 months. I try to stay here if rooms are available.
If I have more bad experiences like this I will have to look at other options.
May 22, 2014
Rated 5.0 out of 5.0 by UM parent Great Location
Great location to downtown Missoula. Everything is in walking distance and you can walk to Univ. of Montana campus too. We have stayed here several times while daughter was at UM and would stay again but she graduated!
May 22, 2014
Rated 4.0 out of 5.0 comfortable room bed
Everything place thing in my room was fine/good, but one evening, there was loud noises kept me up. I walked out on my porch and could see a party toward the front event area, people were talking so loud in kept me up for awhile & frustrating. So I step back into room and noise went less, so I went to sleep fine. Next time stay there, I might ask for a room that looks toward out away from center area that can't catch center area, no noises late.
Everything about the Hotel was wonderful! Yes!!
May 9, 2014
Rated 5.0 out of 5.0 by Montana Man 60 Best location and service
Wonderful place to visit with mountains outside your window and river on the other side.
April 23, 2014
Rated 4.0 out of 5.0 by Snudge Restaurant Changes
I was sad to see that the restaurant only offered a buffet type breakfast. We haven't stayed there for about a year. We always remembered that they had a really good menu. We booked there after returning from England so we could get a tasty breakfast when we got up but we were disappointed with only a buffet.
April 14, 2014
Rated 5.0 out of 5.0 by agenie Very, very nice!!
I enjoyed my stay very much with you folks. Everything was excellent!! When going to check out, i dropped my jacket in the hall. I didn't realize it was missing until I was 400 miles away. I called right away and they found it, and would mail it to me the next day! No charge, they "do it for their customers all the time". Just another great service!!!
April 3, 2014
Rated 5.0 out of 5.0 by JGerbs All around fantastic.
The location was amazing, able to walk all around down town and close to the University. Staff was the nicest I have ever come across. They went out of the way for anything and did not make an issue. Rooms were very clean, comfortable, and soundproof.
March 29, 2014
Rated 5.0 out of 5.0 by Love Log Homes Staff, Comfort, and Service
We have stayed at the Missoula Holiday Inn a number of times over the years and enjoyed each and every stay. Our rooms have always been very clean, comfortable, and quiet (Thank you housekeeping staff).
Despite going to the restaurant 10 minutes before they closed, the waitress expressed their appreciation for my coming in and immediately alerted the kitchen that an order was being placed. Our meal arrived a short time after and extra care was taken to ensure that we had everything we needed for our late in-room dinner.
The true measurement of a hotel is how its staff addresses a situation. I experienced a problem during my most recent stay and it was courteously, professionally, and satisfactorily addressed by the Front Desk Staff. Their response and action confirmed that the Missoula Holiday Inn is the hotel for us to stay when we are in the area.
March 29, 2014
Rated 5.0 out of 5.0 by Sweeping Beauty Great Staff!
I stayed here during the 2014 Zootown Curling Bonspiel and the location was perfect. The room was nice, comfortable, and clean. I would have loved to take a bath after the hard work of sweeping but the tub wasn't the cleanest, probably because it's old and the stains are old, but the shower was great.
March 27, 2014
Rated 2.0 out of 5.0 by kellisfriend Noisy
I could hear people talking in the hallway (there was some sort of dance held in the ballroom that night). A prankster pulled the fire alarm, which of course is not the hotel's fault, but added to the inability to sleep.
Also, trains going through town at 3 in the morning sounded like they were in the parking lot.
Bed was uncomfortable.
March 20, 2014
Rated 5.0 out of 5.0 by ninatanna Comfortable, great food, FANTASTIC service
We stayed for two night for my son's 8th birthday celebration- he wanted a "staycation". We had a wonderful time, and aside from needing the tub updated (a bit stained, the drain off kilter) it was perfect, contemporary, comfortable, and clean. The service was just remarkable - in the restaurant, the room service, the pool service, the front desk and housekeeping. We felt cared for and we could relax. Will stay again for our second son's staycation birthday.
March 7, 2014
Rated 4.0 out of 5.0 by Buzzba Just like home
Had another great stay here at the Holiday Inn downtown Missoula.
The staff was wonderful and accomodating as always. Room clean
Everything working. Nice to have plugs on the lamps making it possible to plug in my phone instead of reaching behind the nightstand to plug in like other hotels I stay at. Always a pleasure
To walk through the front door.
Low mark for food in beverage on this trip because resturaunt
Was closed for maintenance. Would rather have that than walk into something in disrepair.
Thanks again MSO Holiday Inn Staff
March 1, 2014