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Rated 4.0 out of 5 by 237 reviewers.
Rated 4.0 out of 5.0 by Great hotel, friendly staff Well located in the heart of downtown Missoula. Staff is very helpful and friendly and the hotel is clean and comfortable. Only complaint is some noise from adjoining rooms but I would stay here again and recommend to others. September 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed and nice service staff The staff were very friendly and helpful. We enjoyed our visit. We were able to use the public spaces to play cards with our family and visit with relatives. We unfortunately had a view of the roof. On the down side, the decor was a bit dated and the exterior of the facility should be upgraded. All-in-all, we had a good experience. August 28, 2014
Rated 3.0 out of 5.0 by Room 440, terrible First night between 200 and 220 AM there was loud banging, possibly from a water pipe, that I call air hammering. In the morning when we turned on the sink faucet air pressure blew water all over the sink. I reported this to the desk. Next night same hammering at 200 to 220 AM, and at 310-320 AM, again reported. This happened the last two nights there. In addition to the water pipes banging, the right side of the window was fogged up and you could not see out, but then you looked at the trash cans anyway. The bath room door would not close properly and made a squeal each time when opened or closed. One night the trash truck, with the back up beeper going, under our window, woke me at 330 AM. Then a second one at 600 AM.. I would strongly suggest you not rent this room to another poor soul! When this was explained to guest services manager Amanda, she gave us a bit of a discount. First and probably the last time at a Holiday Inn, we will stay with the Holiday Inn Express. Looking forward to your response. Gerald Konoske August 28, 2014
Rated 3.0 out of 5.0 by OK We were with a wedding group. Went to check in at about 2:00 PM, a very snippy desk clerk, said check in time was 4:00. The bus was to pick up guest attending the wedding at 3:45. I told her we had to shower and change clothes...she did find a handicap room available to we could make the wedding on time. Another guest also staying there, attending the wedding, mentioned to me that they had ask for early check in. The clerk again said that check in time was 4:00.... The bathroom was small, tile floor was cracked, cheap, thin, towels, bed was comfortable, location was good. August 27, 2014
Rated 1.0 out of 5.0 by Make sure the front desk is on the same page as there computer Myself and multiple friends stayed at the Holiday Inn downtown Missoula and before we got there we had a huge problem with rooms not being reserved then to many rooms reserved. Once we were there the group had 4 rooms somehow two of the rooms didn't get paid for supposedly that were not even on the same floor and ended up being charged to me. It was so bad that when I left I asked to make sure that there wasn't any other charges because of the mix up and the front desk told me that there wasn't then a month later I see the charges on my card. And when we showed up the room was dirty and the shower wouldn't drain so the maintenance had to come up and fix it. August 27, 2014
Rated 2.0 out of 5.0 by Just a tired ex garden inn, but it is in Missuola Looks and smells like an old dormitory, from the look of the common areas every football team in the nation has kicked the walls at some point...rooms were clean but that is about as much as I can give a star for. August 27, 2014
Rated 4.0 out of 5.0 by Good location and great staff If you are in Missoula this is the place to stay. The staff was very helpful and super friendly. Being in town for a wedding and without transportation they were great providing rides to us with their shuttle to events and to and from the airport. They also provided good recommendations of places to east and things to do around town. Our room was huge and comfortable. We had a great stay! August 27, 2014
Rated 5.0 out of 5.0 by Holliday Inn Missoula downtown nice, clean, close to downtown, but too expensive. August 27, 2014
Rated 3.0 out of 5.0 by Broken desk chair and saggy beds The desk chair was broken and we were unable to adjust the height to be able to use the chair at the desk. Both beds sagged in the middle and were uncomfortable to sleep in. We are not big people, so we did not put a lot of weight on the mattresses. The quality of our stay was poorer than usual. We have been loyal customers of the Missoula Holiday Inn and were surprised. August 26, 2014
Rated 5.0 out of 5.0 by Great Experience I stayed while moving from Washington to Illinois. I checked in late with my two cats after driving for 8 years and they had a room waiting for me. It was very clean and the staff was very pleasant and efficient. I've now stayed at this hotel twice back in 2009 and again in 2014. Both stays were excellent. August 25, 2014
Rated 5.0 out of 5.0 by Great all around experience Amenities all kept up & pertinent. Room spacious & very clean. All staff very helpful & friendly August 23, 2014
Rated 5.0 out of 5.0 by Best service Within walking distance of of everything in oldtown Missoula. Dining, shopping, Saturday Farmers Market August 23, 2014
Rated 5.0 out of 5.0 by Great place to stay Great location downtown. Close to river, trails, parks carousel, dining... Room and facilities were great- and staff was very accommodating Kids loved the pool and having the trails so close to the hotel to explore the river. Great stay! August 20, 2014
Rated 5.0 out of 5.0 by Wonderful full service hotel in downtown Missoula We had a great time staying at the Holiday Inn Parkside as we were attending a wedding in downtown Missoula this past weekend. Even though we had an inside room to the atrium, it was dark at night and bright during the day. The room was quiet and very nice. We love the HI Parkside whenever we are in downtown Missoula! August 18, 2014
Rated 4.0 out of 5.0 by Nice Place to stay Very clean hotel with courteous staff. Great location right along the Clark Fork River. Be careful to not get a room on the SE side of the hotel or you will be awoken by the garbage trucks at 0500. Restraunt is convenient and lounge has outdoor area. Food and drink prices are resonable. Downtown ammenities are all within a few blocks. August 18, 2014
Rated 2.0 out of 5.0 by 45 minutes no drink Took 10 minutes for a waiter to place my drink order took 35 minutes of not receiving it before I left Brooks and Browns. My drink bill would have paid the wages of another waitresss / need to staff properly with customer service in mind. August 18, 2014
Rated 4.0 out of 5.0 by Friendly staff Overall the hotel was very good. The front desk staff especially the manager were very friendly. The garbage out front needed to be emptied but the hotel was booked and it was probably due to the fact that the hotel was very busy. August 17, 2014
Rated 4.0 out of 5.0 by business stay Overnight stay was short, but pleasant. Service was good, room was nice, but restaurant was out of steak that night. August 16, 2014
Rated 5.0 out of 5.0 by Excellent accomodations!! My husband and I were impressed by the cleanliness of the hotel and the friendliness of the staff! I really appreciate it being pet friendly! August 14, 2014
Rated 5.0 out of 5.0 by Wonderful hotel! You cant beat this location with walking access to downtown restaurants, Caras park, etc. The hotel staff were very friendly and accommodating, and the hotel itself looked very nice inside and out. August 14, 2014
Rated 4.0 out of 5.0 by Great Location The hotel is situated downtown which has a lot to offer. There are restaurants, bars, brewery's, and shopping all within walking distance. August 12, 2014
Rated 5.0 out of 5.0 by Confortable bed and great service We were very surprised to be given a double suite upon checkin it made all the difference. In addition the bed was wonderful. August 12, 2014
Rated 5.0 out of 5.0 by Comfortable accommodations in superior location Loved this hotel, it was clean and comfortable and above our expectations for a holiday inn. Great staff and the outdoor bar was a bonus! comfy beds, too August 11, 2014
Rated 5.0 out of 5.0 by Great Service The front desk staff provide such friendly and helpful service August 11, 2014
Rated 5.0 out of 5.0 by Air Conditioning It was in the high 90's outside and the air conditioner in our room was not putting out much cool air, which made the room uncomfortable. For the price of the room the towels were vey thin. We are regular customers of this hotel and I am a am a platinum member. August 9, 2014
Rated 5.0 out of 5.0 by Another Great Stay! I just returned from a big one week round trip from Seattle to Bozeman and back. On Monday I set up my stay online for the evening in Missoula. I was able to get a standard room at the best price of the three hotels in the IHG program in Missoula. When I arrived they were ready for me with my check in package already prepared. The hotel was packed for the evening and yet the front desk ladies were actually able to upgrade me to a room with a King bed facing the river. I found out Paul McArtney was playing Tuesday night and the hotel was very busy. That really made me feel great that the front desk staff did not use the the fact that they were swampt as an excuse to not give me the best service that they could. They really took good care of me and that means a lot to me when I am running all over the Northwest trying to do business. While there I used their computers to print out paperwork and they were even kind enough to send a fax for me. Everything worked out great and I WILL DEFINITELY BE STAYING HERE AGAIN! It might be a soon as next week in fact. Thank you for the great service! August 8, 2014
Rated 5.0 out of 5.0 by Another great stay We stay at the Holiday Inn, Missoula downtown at least once per year and always enjoy the stay. The rooms are nice and comfortable, and the staff is friendly and helpful. The location is excellent; walking distance to all sorts of restaurants, stores and entertainment. August 8, 2014
Rated 5.0 out of 5.0 by Missoula HI Excellent location and very friendly staff. Recommended. August 7, 2014
Rated 5.0 out of 5.0 by Great service All the staff we encountered were friendly and helpful August 5, 2014
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