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Rated 4.0 out of 5 by 270 reviewers.
Rated 4.0 out of 5.0 by Friendly staff Very friendly staff, rooms were decent with refurbished bathrooms. Restaurant food was very good. March 29, 2015
Rated 4.0 out of 5.0 by Great welcome I'd had a long drive and the team welcomed me by name and really delighted me. The warmth and enthusiasm was infectious, good job people! March 29, 2015
Rated 2.0 out of 5.0 by Poor management Issue: Charged for a glass of wine that I never requested or recieved. Background: As I was in a hurry to leave I didn't check my bill at the time of check out . No bill posted through the door and no offer to check it before it was printed. The gentleman that was dealing with me was also trying to deal with a member of staff that clearly required help therefore I did not get full attention. When finally checking my bill I realised that there was a charge that I never incurred. I called the hotel and was informed that the additional charge was for a glass of wine which I certainly never received or requested. The person dealing with the call informed me that the finance person would contact me next day (as it was after 6pm whenI called). Unfortunately no one has called and it's only a small amount of money so perhaps no one cares. As a result of this experience I can only conclude this to be a poorly managed hotel. March 29, 2015
Rated 4.0 out of 5.0 by Stopover in Stoke This is always a nice and easy hotel to get to and generally a good stay with clean rooms, good breakfast and clean rooms. Sadly the bar area is uncomfortable and staff either very good or poor in communication and happiness stakes. I will return as the value for money is good although if you do have to go to town and don't want to drive it is a fair way out, the downside of this visit was that the bar/lounge area was taken over by a wedding on the Saturday but no-one mentioned this at check-in on the Friday and Six Nations Rugby was missed whilst taxiing it into town. The majority of the staff are good but too may of them let the hotel down as generally it is a good stop-over and very good value if you get the right rates. March 28, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service Stayed with business colleagues and the hotel was very comfortable with very friendly staff would recommend it to anyone. March 26, 2015
Rated 3.0 out of 5.0 by Basic and basically good hotel spoiled If you are going to this hotel you need to check if they are hosting parties in the public area as it effectively means you cannot enjoy either the restaurant our have any where to sit. The restaurant food here is much improved March 25, 2015
Rated 5.0 out of 5.0 by Convenient Hotel was convenient for our purpose. Food menu was good but service at breakfast was poor. There wasn't enough chairs and tables for all the guests and tables weren't cleared. The room was incredibly small and the bathroom was small too. We had two adults and two children in the room and there was no extra space at all. Lastly the nosise levels are very hight, walls must be very thin as you could hear conversations from guests in next room and of guests walking in the corridor March 25, 2015
  • 2015-03-31T09:48:20.775-05:00
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