Rated 4.2 out of 5 by 108
Rated 5.0 out of 5.0 by GK1023 Excellent stay again.
As good as always.
Friendly and welcoming.
February 2, 2014
Rated 5.0 out of 5.0 by Shergar Lovely welcome
Always get a good welcome. Staff do their best to ensure a happy stay.
February 2, 2014
Rated 4.0 out of 5.0 by Onevisit Excellent staff
Stayed at a few holiday inns and this is the best by far in terms of staff. Reception and breakfast in particular go over and above, definitely my choice again.
January 31, 2014
Rated 5.0 out of 5.0 by putra Excellent service and fast action
I was given a call 10 minutes upon arrival. Had some problem with the temperature but was resolved right away.... really glad stay... it was one of my best stay
January 30, 2014
Rated 5.0 out of 5.0 by GK1023 helpful and friendly staff
Staff are always helpful and welcome by name, knowing favourite rooms and food preferences. Facilities are good.
January 26, 2014
Rated 5.0 out of 5.0 by Spencerb Great Place Great people
I have stayed at this hotel on and off for the past 15 years and there has been a marked improvement in the customer service , with the staff fully engaged in making your stay great.
January 25, 2014
Rated 3.0 out of 5.0 by Rosie68 Does not compare favourably with other holiday inns
Very expensive to stay and eat in restaurant. Breakfast was not included. But was told I could pay an extra £9.50. I was shocked at this, being a regular visitor to holiday inns the breakfast is usually included in the price!
January 14, 2014
Rated 4.0 out of 5.0 by Milloy52 Tired Night
Welcoming oasis after a horrendous drive from Scotland.
January 11, 2014
Rated 4.0 out of 5.0 by travelbugging Friendly welcome
Thank you for a great stay recently. Lovely to be recognised as an elite memeber and offered an upgraded room - stay got off to a great start, Staff very friendly and helpful, room lovely and all in good order. Excellent to be able to use the health facilities too - much appreciated.
January 3, 2014
Rated 5.0 out of 5.0 by Jan&Paul Enjoyable Stay over Christmas
We booked in on Christmas Day, everything was good. The staff helpfully put a gift in our room which our daughter had left the previous evening to welcome us as it was Christmas day. The only problem we had during our stay was a noisy radiator, we were moved to another room to sleep as soon as we reported it. The next day the problem was resolved and the maintenance man even came to the room later to explain why this had happened. That night we slept well and were offered a free breakfast the next morning. We declined this kind offer as we were leaving and had a schedule to keep but appreciated it all the same. The young lady on reception gave us two bottles of water and a chocolate bar for our journey. We will definately stay again and would recommend this hotel to anyone. The staff were all very friendly and helpful.
January 3, 2014
Rated 2.0 out of 5.0 by Snake23 Hotel information non
We arrived after staying at holiday inn manchester airport altringham road, on Sunday 29th dec. checked in and used the pool went to the restaurant in the evening to be told it was closed , I don't think the hotel was full so maybe this is why?. So we had dinner in the bar area , the food was not a patch on the evening before and not much available. We were woken at 8.30 by two rings from the phone at 9.15am we went for breakfast to be told this finished at 8.30 as for the call. After going to reception and telling one of the staff they said that we should have received a timetable of the meal times, but never did. If we were to know this then we would have stayed in manchester. Although the manager did give us a 50% discount on the room I feel this was a good gesture but as the food bill was twice this and inadequate
January 2, 2014
Rated 5.0 out of 5.0 by Royal Borough Xmas Break
The hotel is very well located, and the facilities, food and staff made our 3-day stay very enjoyable indeed.
Will definitely stay again when visiting the Potteries!
January 2, 2014
Rated 5.0 out of 5.0 by Stavros22 Recommended!!!
I didn't use the restaurant or bar during my stay so cannot comment on these.
What I can say is that the overall stay was great value, the room was clean and well maintained and the staff very good too. I would have classed Holiday Inn as a budget hotel before this stay. Now though I'd say it's mid-range with a budget price.
I booked again for the following week which is surely a good endorsement!
January 1, 2014
Rated 4.0 out of 5.0 by VanKats Great hotel, fantastic staff, little problem with room sorted
The radiator was noisy, following a few attempts to rectify we were moved to another room (upgraded to an executive room with no extra charge). In the morning we were offered free breakfast, as a little something for last nights adventures. Very kind and undestanding staff, management should be proud of them all. Very clean and modern hotel, very happy overall, definetely recommended!
December 25, 2013
Rated 2.0 out of 5.0 by paw32 Shame stay was spolit
The staff were a credit to ihg as usual at this hotel. Unfortunately we did not get much sleep due to the room drirectly above flooding and the water leaking through into our room which cast a shadow over our experience.
December 24, 2013
Rated 5.0 out of 5.0 by Geordie40 Great Visit
Brilliant staff and comfortable bed, extremely pleasant visit
December 23, 2013
Rated 5.0 out of 5.0 by Villa118 Top Hotel
Thank you for a very comfortable stay. Spanning over 4 weeks. Front end staff were excellent, very professional and a pleasure upon greeting you every time.
Yes some rooms are looking a little tired, however the staff and Management team out way this minor flaw.
Very well done, superb hotel, run by a professional team.
December 22, 2013
Rated 5.0 out of 5.0 by Jockess Excellent service
I stopped here for 4 weeks and can honestly not find a bad thing to say hotel is lovely and clean staff are very welcoming and very friendly atmosphere
December 17, 2013
Rated 4.0 out of 5.0 by chinabilly overcharged but no explanation or apology, and lack of local knowledge
I was billed for internet even though it was included in the room rate. When I pointed it out at checkout, the member of staff did not explain or apologize, just printed another bill with the correct total.
Also, I was told that a taxi to my destination would take only 10 minutes. It took 35 minutes. The staff seemed to have no local knowledge of road conditions or distance.
December 13, 2013
Rated 4.0 out of 5.0 by Mymo58 Enjoyable stay
Stayed here for one night for Christmas shopping. Rooms and bathrooms are a little tired but very clean. Lovely comfortable bed. The evening meal was a bit plain but edible. Breakfast was fabulous such a great choice, really enjoyable. Staff overall very helpful. Would stay here again.
December 12, 2013
Rated 5.0 out of 5.0 by bees23 great hotel great service
good value great food great staff who understand customer service
December 10, 2013
Rated 5.0 out of 5.0 by BT61 Friendly
Of all the hotels that I stay in this hotel is by far the friendliest, all the staff from housekeeping tto reception and restuarant are the most pleasant that I come across in my travels.
December 7, 2013
Rated 4.0 out of 5.0 by GJB880 Staff Enhance Stay
Externally not the most attractive building and generally the place has a feel of an older property but the welcome and service from the entire members of staff we met more than made up for any shortcomings.
December 6, 2013
Rated 5.0 out of 5.0 by Jockess Great service
Staff are so friendly and helpful very pleasant defo recommend great hotel to stay
December 4, 2013
Rated 5.0 out of 5.0 by Zippi Comfortable bed good room and very good services
Really enjoyed past 3 weeks would love free wi-if only downside.very good gym and great sauna and love the staff very helpfull.
December 2, 2013
Rated 5.0 out of 5.0 by MrMRP Welcoming and Helpful Staff
Typical Holiday Inn with regards to rooms and facilities, nothing wrong there!
What makes this hotel a nicer place to stay than many other hotels are the staff, always welcoming, greet you by name and make sure you're happy with your stay!
Well done all, keep up the great work.
November 30, 2013
Rated 4.0 out of 5.0 by reallyrubbishname Great price, very clean room and plenty of parking
Arrived very late on a Friday night, quick and easy check in. Very clean room, great sleep, excellant black out curtains!. We stayed for two nights, great sleep both nights. Only complaint is the strange "procedure", whereby when you awake on your check out day, you are greeted by an invoice posted under your door! Not a great way to wake up, especially when you'd pre booked and paid for your room prior to arrival! Even better when the amount stated bears no relation to the amount you'd pre paid! At check out I asked about this, reception staff checked the computer, said it was fine, all pre paid and then tore up the invoice. She stated that this is a company policy! No idea why, as the invoice stated that it was not a VAT receipt, so of no use for companies AND the amount stated was not even what I'd paid, so no use what so ever! SAVE THE PLANET AND DON'T PRINT OUT THESE RIDICULOUS, POINTLESS pieces of paper.
November 27, 2013
Rated 2.0 out of 5.0 by ffffffffffffffffffffffuuu Food
Food was fair at best, had both breakfast and dinner, both were nasty.
November 25, 2013
Rated 2.0 out of 5.0 by Auslander In need of refurbishment
This hotel is in serious need of a refurbishment. The bathroom taps in the of room 115 had been cleaned so many times that the chrome plating has been rubbed off exposing the brass underneath. Generally the whole hotel looked tired and well worn. The areas around the bar are not very relaxing and comfortable.
Both check-in and check-out took far too long. Why does it take so long for this hotel to book in customers with reservations?
There was one member of staff who was more interesting in fliling paperwork than helping customers. On check out the hotel credit card system would not accept German credit cards causing more delays.
Many of the staff wore a surprising amount of make-up.
Breakfast staff were a friendly team.
I won't be using this hotel again.
November 25, 2013
Rated 5.0 out of 5.0 by Mooro62 Excellent friendly staff and plenty of smiles
Stay here often and only downside room s are tired which I have stayed in . Apart from that everything else is excellent, restaurant changed menu which is nice
November 20, 2013