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Rated 4.1 out of 5 by 204 reviewers.
Rated 4.0 out of 5.0 by Easy access from Mortorway The hotel was easy to access from the Motorway and staff were friendly and helpful. Have stayed at this hotel ,previously and will again. October 23, 2014
Rated 4.0 out of 5.0 by Good nights sleep and good breakfact Had a good nights sleep considering proximity of M6. Breakfast was good and plenty of freshly cooked food. Dinner was good although menu was a little limited. Steak was excellent though! All staff very courteous and helpful. October 23, 2014
Rated 5.0 out of 5.0 by My Stay We had a one night stay on the 18/10/2010 and we will be booking for next year. Great place to stay October 23, 2014
Rated 5.0 out of 5.0 by Excellent service Excellent service, friendly staff, great food, comfortable room would definately stay again. October 21, 2014
Rated 1.0 out of 5.0 by Disappointing Our room was not serviced by 4:00pm and reception were shocked that we were not happy, and told us thet all the staff had gone home. The worst experience was that the restaurant and presumably neighbouring kitchen were infested with flies. Staff were aware but seemed to accept the situation. Other guests complained and were told that management were aware, but this is not the Holiday Inn Cairo and we didn't expect it to be infested with flies, but it was very alarming that the staff were not concerned at all. This will be our last stay at this hotel. October 19, 2014
Rated 5.0 out of 5.0 by Perfection itself! Good checking in and out times, also breakfast covered a good time band permitting flexibility and checking out time reasonable, no stressful rush to get out as I have experienced in some hotels and B and B's!!! Friendly, helpful staff throughout hotel. Comfortable, clean and spacious room, plenty of hangers/storage, lovely breakfast buffet with plenty of choice and something that would satisfy everybody's palate!!! Good clean en-suite bathroom/shower and toilet. October 10, 2014
Rated 1.0 out of 5.0 by Never Again Stayed at this hotel basically because it was cheaper than the other options with breakfast included - however upon arrival we were told that we hadn't paid for breakfast and were refused breakfast. Iron in room had bare flex and we had someone trying to enter room because they had been given wrong room number. Reception staff were unhelpful about these issues and in fact found the room entry by someone else funny?? Would not stay in this hotel again and would not recommend it to anyone October 1, 2014
Rated 3.0 out of 5.0 by Good Hotel, not good food .. We were at the Holiday inn for parents 70th birthday ..hotel was great ... staff were great , but all was let down by the meal served in resteraunt on saturday evening ..70th birthday moms meal forgot .. then served uncooked ,along with one other .... Meal spoilt the stay !! September 25, 2014
Rated 5.0 out of 5.0 by Great room and great break I stayed 1 night at this hotel and wished I had stayed more nights. I was surprised there was a mini fridge in room and ironing board. It was nice that there was a few freebies in the bathroom. The room was very clean indeeed and also the breakfast was lovely and alots to choose from. September 24, 2014
Rated 5.0 out of 5.0 by quiet room Nice to stay somewhere where our room was lovely and quiet enjoyed our one night stay and will use again if going up M6 September 16, 2014
Rated 3.0 out of 5.0 by Great, if you aren't mobility impaired Nice venue, close to the M6 but far enough away so there is no noise. Breakfast was good. A very nice pool, gym and spa - if you can get to it. No access for wheelchairs from within the hotel and only a few rooms could be accessed as well. September 11, 2014
Rated 5.0 out of 5.0 by short break Lovely hotel nice quiet room really enjoyed the pool with our granddaughter. Will be back again in a few weeks as we enjoyed it here but this time on our own. September 9, 2014
Rated 5.0 out of 5.0 I am a travel agent- this is the most honest review anyone can give As you can imagine working in travel I have stayed in many hotels. Usually high standard hotels, however this hotel is now added to my list next to popular 5* hotels around the world. I never expected it to be as nice as it was. I moaned a lot that I was staying in a basic hotel and I got the shock of my life when I arrived. I was greeted by a lovely male on reception. Who gave us so much information about the hotel. Our room was lovely, clean and well maintained. I want to give a big THANK YOU to Georgina on reception/reservations. It was my birthday and this lovely girl went the extra mile. My boyfriend had called up to see if he could get prosecco in the room for when I arrived as a surprise. She went and did something better after work she went to her local super market got me a cake, candles and a bottle of rose cava and had it lovely displayed in my room. You don't get many people going the extra mile for a customer and I really hope her manager sees this and give her a wage rise or a paid day off or something as she deserves it. I have told all my clients about how lovely the staff where and how well we where treated. THANK YOU FOR AN AMAZING BIRTHDAY! September 9, 2014
Rated 5.0 out of 5.0 by excellent stay just another welcoming stay at the Holiday inn Jcn !5 M6 Stoke on Trent allways friendly attentative stay and well looked after by Julie, Matt, Alicea, Melissa, Lauren, Julie, Tasha, Rob, Sion, Mat, Charlotte, Katie and Dave and His Team in the Kitchen, and the early morning breakfast staff thankyou all, and apologies to anyone I have not mentioned always a team effort September 5, 2014
Rated 5.0 out of 5.0 by Great value stay Very handy for the motorway and Alton Towers. Very comfortable beds, good choice at breakfast and overall very good value for money. September 2, 2014
Rated 5.0 out of 5.0 by 5* Servcie at 3* Prices Adult with 2 teenage children, 3 night stay with 3 days tickets to Alton Towers. Fabulous deal, food and staff was great...nothing was too much for them. Its around a 35/40 minute easy drive to Alton Towers, well worth the extra mileage when returning to a hotel that ticks all the boxes. The Spa was a welcome reviver each night, after the joys and long walks around Alton Towers! Well done to all the staff who made the Birthday Treat memorable for my son. September 1, 2014
Rated 5.0 out of 5.0 by Convenient location Very helpful staff and convenient location for a family party. Self service breakfast was more than adequate. Check in and check out both handled very well. August 28, 2014
Rated 3.0 out of 5.0 by OK Nothing special Positives - Quite old, but clean and comfortable. Large thick towels. Comfortable bed and good shower. Swimming pool and sauna good as well. Negatives - Breakfast buffet over priced and not very hot, so didn't use this again.The next day used the Starbucks coffee lounge, but service was very slow. Wouldn't serve us at the counter. We had to sit and wait for our order of two coffees and two croissants to be taken even though it would have been quicker to take them to the table ourselves. People on the next table ordered after us, but were brought their food and drinks before. I usually stay in hotels where breakfast is included and usually better quality. The restaurant and coffee lounge staff were polite enough, but not particularly efficient. There were tables that needed clearing. Overall it was ok for a couple of nights. Stayed in better and worse. August 25, 2014
Rated 5.0 out of 5.0 by Satisfied Guest A happy enjoyable stay. Matt, Alicia and Charlotte all went out of their way to provide excellent service in pursuit of customer satisfaction. Many thanks. August 23, 2014
Rated 5.0 out of 5.0 by ideal for a family stay Check in was handled excellent and so was the time during the stay , surprisingly on check out desk staff said they did not have any of our details that sounded bizarre....and took time to locate our details that did slightly reduce our excitement level. overall stay was good and place well groomed, so was the staff team. Looking forward to book in all my future stays with IHG August 22, 2014
Rated 5.0 out of 5.0 by great value for money The staff are what really ensured that this stay was as enjoyable as it was. For the money we paid it seemed like 5 star value for 3 star cost. It was a clean, comfortable and welcoming place to be with an excellent buffet breakfast that just kept on coming up until the very sensible time of 11am. August 20, 2014
Rated 5.0 out of 5.0 by bar staff just a quick mention of yet another great stay at the Holiday Inn Stoke on Trent jcn 15 M6, a big thank you for Dave on reception for always being so helpful, and of course Matt with 2 t's behind the bar who always makes sure the bar runs smoothly and is always ready when he gets the chance to have a chat if he is not too busy, and of course Lauren and Georgia who also help to ensure the bar runs smoothly and take the room service food orders. August 17, 2014
Rated 5.0 out of 5.0 by Very good hotel Excellent Hotel, bit shabby on the outside but very good facilaties and include a gym and fitness room. Good buffet style breakfast and very comfy room. August 16, 2014
Rated 5.0 out of 5.0 by Never had better service I've stayed in newer and plusher holiday inns than this one , but never had this quality of service . Very friendly and helpful - It felt like a family run hotel . August 15, 2014
Rated 3.0 out of 5.0 by some good,mostly poor unable to get IHG rewards when booking online as site was down and check in staff said they couldn't do it.Check in wasn't very friendly but she did have a queue of 4 people.Room service was good and efficient in bringing missing items.Pool was excellent.In the bar in the evening as we sat near to reception some people brought in take away pizzas to eat in the bar area,i didn't think that was encouraged and then at 20.30 the housemaid decided to vacuum the front carpet but we did have a good nights sleep.The breakfast was a shambles,no direction as to where to go or what to do and no friendly greeting,the cooked food itself was inedible,being tough and salty August 11, 2014
Rated 5.0 out of 5.0 by WEDDING STAY. wonderfull stay made very welcome by staff very easy to find. August 10, 2014
Rated 5.0 out of 5.0 by Excellent Weekend Stay! A well presented hotel, with caring and attentive, but not overbearing staff. August 6, 2014
Rated 3.0 out of 5.0 by Leisure Stay As described in summary. Hotel good, Reception Poor, Food adequate but expensive. August 6, 2014
Rated 3.0 out of 5.0 by Overall was ok Staff were amazing, meals were really good but the drinks were a bit overpriced with slow service. Wifi is very slow so do not rely on it. August 5, 2014
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