Rated 4.1 out of 5 by 76
Rated 5.0 out of 5.0 by TheWarrens Family Friendly hotel with excellent service
The hotel was very clean throughout. The bedroom was comfortable and made up for the evening as we had a pull-out sofa bed for our children. The restaurant was welcoming with a good choice on the menu, very good offer as kids eat free. There was a wide choice of breakfast in the morning and delicious. All the staff from the Reception, bar staff, breakfast staff were very friendly and attentive. I think the Manager was in attendance on the evening and served our meal she was very bubbly and nothing seemed to be too much trouble. We had chance to use the pool which again was very clean and excellent changing facilities. Would definitely stay here again, although just a bit tricky to find after a long day at Alton Towers.
November 10, 2013
Rated 4.0 out of 5.0 by bike12 great breakfast !
Used this hotel for a trip to alton towers which is about 30 minutes away. Room was nice and comfy but furniture a bit dated. The buffet breakfast was excellent ! Had everything you could think of.
November 7, 2013
Rated 5.0 out of 5.0 Comfortable bed, brilliant Staff.
Comfortable bed, brilliant Staff. Food a bit pricey but good quality, could have had a wider choice
November 1, 2013
Rated 4.0 out of 5.0 by pumpernickel Holiday inn j15, Stoke
Usual comfortable fayre. Have to say the staff members have always been more than friendly and helpful, though on recent stays here, Darina, Sarah, Gareth, Holly and the lovely ladies who cover breakfast have all been brilliant hosts and nothing is too much trouble for them. It feels like my long stays away from home are comfortable and pleasant. Please pass on my thanks to them.
October 31, 2013
Rated 5.0 out of 5.0 by Fraz1981 Always a pleasure staying
As a regular visitor for Business the Holiday Inn staff excel themselves every time from Nathan on the Bar to Gareth on reception, the service is always excellent. My room is always clean and tidy and the food is always of a good portion and quality. Its the little things that matter when you are living away from home, a friendly smile, an aknowledgement by name and a genuine interest in how you are. The team here are top class at delivering this and for this reason I will continue coming back.
Thanks to all of you.
October 30, 2013
Rated 5.0 out of 5.0 by Tommy777 Great Service
The hotel is a lot bigger than it looks! When we arrived we did not like our room as it was a bit small, but the staff bent over backwards to make us happy and gave us a bigger room. I am a gold member and in terms of service I will rate this hotel as one of the best. All the staff are so warm. Breakfast was also great, a wide selection!
October 28, 2013
Rated 4.0 out of 5.0 by yorkieboy a liitle piece of yorkshire
the hotel is getting dated, but efforts have been made recently to address areas - eg windows. The heating is bit out dated.
The food menu is ok but limited and does not really cater for fatties like me on a diet.
the staff are exellent and far out way the hotels quality. Especially the front desk who are very helpful and cheerful.
October 28, 2013
Rated 4.0 out of 5.0 by Brookeshaunna Ideal
Stayed for three nights to go alton towers. 30 min drive away which was fine, all clearly sign posted. Room with breakfast ideal ! Lovely self service breakfast! Swimming pool and jacuzzi open until ten which was fantastic ! Would stay again
October 25, 2013
Rated 5.0 out of 5.0 by lees1111 great stay
staff great nothing was a problem rooms clean and considering hotel was nearly full it was quite at night which was great when you are up early for work 110% perfect from checking in to checking out
October 23, 2013
Rated 4.0 out of 5.0 by TwoCan Good overall
Good hotel with excellent staff.
Small rooms in need of refurbishment / modenisation, although they are well appointed.
Good bar food. Excellent breakfast, with very efficient and friendly breakfast service.
Convenient location, next to M6.
October 14, 2013
Rated 3.0 out of 5.0 by Jase2 So So
Visited this hotel on business due to its location right next to the M6 making it an easy stopover
Hotel is a typical ex forte posthouse style with some of the rooms a long walk up and down stairs, so ask about that when you check in otherwise a long walk may await.
Whenever I stay here the reception desk always seems to be poorly manned. On checking in I had to go looking for a staff member only to find later that there was someone in a room behind reception who is obviously hard of hearing, or maybe just lazy, but after a long day and travelling I could do without delays checking in.
Similar on checking out - there was a long queue as the night porter had to stay on to cover for a late running staff member. As much as he tried his best the queue just kept growing, then the printer ran out of paper.......meanwhile plenty of other staff who could have been helping at reception just wandered around the bar area, not very impressed.
The hotel is basic but ok aside from these staffing problems
October 8, 2013
Rated 4.0 out of 5.0 by kkjo59 Overall really good experience
We booked the rooms for a reunion with friends and their families, including a trip to Alton Towers. Would use the hotel again as was very good value. The rooms were all comfortable and clean, staff very helpful and the breakfast a good choice for all. The evening meal was average and the children's tomato sauce a bit spicy for my youngest, but other than that the restaurant staff were very accommodating, especially given our late arrival. Reception and manager were extremely helpful both before & during stay.
October 2, 2013
Rated 5.0 out of 5.0 by Joyful Hairdryer Heroine
An excellent hotel with helpful, friendly and happy staff. Nothing was too much trouble.
My colleague and I stayed recently and we both enjoyed exceptional dinner on three evenings. Staff in the dining room were attentive without being intrusive.
My hairdryer was not working as it should, at 9:00pm the General Manager went to the nearest 24hour store and purchased a brand new hairdryer for me to use as they had no replacement available for me.
Brilliant customer service. If you are in the area stay here, you can't beat the view from the restaurant, the food, the service, the staff and the amenities.
Excellent 10 out of 10. Thank you
October 1, 2013
Rated 4.0 out of 5.0 by shortee1987 lovely room brilliant for price
lovely hotel and rooms are brilliant for the price very modern and comfortable! shame that the other guests kept us up all night with children running up and down the corridor, other than this it was a perfect night.
October 1, 2013
Rated 5.0 out of 5.0 by R3UTD Reception
Dorina on reception is without doubt the best Receptionist out of all the HI's I've stayed at !! The new guy behind the bar was also extremeley helpful
September 30, 2013
Rated 5.0 out of 5.0 by Tracybird83 Ideal relaxation after a day at Alton Towers
After a fun filled day at Alton Towers we took a 45min drive to the Hotel. When we arrived at the Holiday Inn we were greeted with friendly Staff who took time to ask us about our day followed by rooms which were clean, quiet and comfortable. The buffet breakfast was the best we have ever experienced and staff couldn't do enough to please catering for individual tastes. The only reason I gave an average rating for the food is we ate in the restaurant on the evening we arrived and our meals were not of a high standard although they came with a high price!! However the manger gave us 25% off our bill and was very apologetic. We would definatly stay here again :-)
September 25, 2013
Rated 2.0 out of 5.0 by SMIE SMALL ROOMS. BATHROOM SIZE A JOKE
SMALL SIZE ROOM WITH LITTLE SPACE FOR LUGGAGE. BATHROOM SO SMALL TOILET ALMOST IN TUB. TERRIBLE WATER PRESSURE IN SHOWER. WATER FROM FAUCET IN SINK SCALDS ON ONE SIDE OF FLOW AND VERY COLD ON OTHER SIDE. NO LIFTS EVEN THOUGH MANY STAIRS TO CLIMB.
September 19, 2013
Rated 4.0 out of 5.0 by Whistleblower Good hotel & great location for M6
Have stayed here several times & all good as before. Rooms are a bit of a trek from Reception but nothing to onerous. Bathroom a bit small in the room I stayed in but OK; very clean. Staff very pleasant & helpful. Breakfast the usual Holiday Inn selection & all good. Location of hotel is perfect for stopping over if using the M6 corridor.
September 18, 2013
Rated 4.0 out of 5.0 by Showell21 WiFi charges
In this day and age wifi should be free. The charges are expensive and unwarranted. Holiday Inn Express do not charge why then do the hotels!
September 9, 2013
Rated 5.0 out of 5.0 Amazing Holiday Inn
The staff here are amazing - so welcoming and accomdating!!
Will defo be back!!
Thank you Holiday Inn - Stoke team!! Total asset to the Holiday inn brand
September 9, 2013
Rated 3.0 out of 5.0 by smw10 OK but could be so much better
I booked four rooms for family as we were spending the weekend in the area for a family birthday party and just required bed and breakfast for the night.On arrival , at 12.30, I was told none of the rooms were ready and wouldnt be until 2pm. I got the feeling this was company policy rather than the actual state of play and there was no room for manouever.However when I said I found it strange that not one of the 4 rooms I had booked might be ready for us to check in, she then consulted the system and informed me that two of the rooms were actually ready- why not save the negative approach and just tell me that from the start?! The transaction then proceded very smoothly and the receptionist was very efficient and friendly (I just couldnt understand the initial jobsworthy attitude)The family room had a very comfortable double bed with a sofa bed for my daughter.The sofa bed was awful and I am glad my daughter was so tired she'd have slept on anything when it came to bedtime as you could see the springs through the mattress let alone feel them.Having said that our bed was very comfortable and the air conditioned room was very comfortable and quiet UNTIL about 7.45 am when the niose of other inconsiderate guests woke us- doors slamming, children running and shouting in the corridor etc.Not that this was the fault of the hotel, they had even put up notices along the corridors asking guests to be considerate to those who may be sleeping but they obviously didnt work.We went down to breakfast and ,having purchased our voucher (?) were allowed into the restaurant to eat.The breakfast was impressive with everything on offer and beautifully cooked.Our teapots and coffee were replenished as often as we needed and we all enjoyed a hearty breakfast.I do feel the hotel was missing that something special. When our party of 9 returned to the hotel at about 12.30 the previous evening, hoping to enjoy a drink at the bar, we were met by a deserted bar, shutters down and lights off.Even though the receptionist saw us sitting there discussing what we should do , it was only when I asked if they had a residents bar that he informed us we could have a drink from the bar but he was only allowed to serve a limited amount i.e wine or draught lager.Another family arrived soon after and on realising they could get a drink, also ordered one.As we were made to feel like a nuisance rather then seen by the staff as guests who were willing to spend money, we finished our drinks and went to bed rather than ordering a second round. When I asked if a cup of tea was possible, I was told to go to my room for one ?! I dread to think how much revenue is lost by trying to hide the fact that residents can drink in the hotel bar.All in all this hotel served its purpose and I would use it again.
September 4, 2013
Rated 5.0 out of 5.0 by Malcolm63 Great Place to Stay
Service was great , room was very nice
All the Staff we're great, l will be staying
There Again we were very pleased,
August 29, 2013
Rated 2.0 out of 5.0 by ChrisOne666 Inconsistant bathrooms
Stayed at this hotel a few times and whilst staff are ok the bathrooms are not consistent. You either get a brilliant, high powered shower or a Luke warm dribble !!
What is consistent is the quality of bathroom towels, terrible, knackered, like drying yourself with sand paper !!!
I won't be staying here again, theres a holiday inn near stoke city football ground i'll try that !!!
August 28, 2013
Rated 4.0 out of 5.0 by Hotelier101 Hotel is good but restaurant too expensive
The restaurant menu is very spare...not much choice..... Avoid the wines at all cost.... We paid way over the odds for a glass of medioca Chardonnay. Restaurant bill was extreeeeemly high for 3 adults :(. If you are staying here.... Definitely eat out... We were not even shown the wine menu! So the price at the end was a shock.
August 27, 2013
Rated 4.0 out of 5.0 by Bates2 Staff and overall feel of hotel lovely
All staff in the Holiday Inn Stoke on Trent were very helpful and knowledgeable. Thank you for a happy stay.
August 22, 2013
Rated 3.0 out of 5.0 by Sadiexxxxx Bad service excellent hotel
We stayed two weeks ago! The location excellent was perfect access to Alton towers. The hotel even though next to the m6 is quiet and peaceful with a clean swimming pool and calming scenery. Was a bit upset by the attitude of the girls at reception was spoken over several times while asking a question with eye rolling gestures and not nice atmosphere. Also asked simple things like please do not let the housekeeper go to bother by changing our bed or putting in fresh towels as we did not need fresh ones I also had valuables in the room so did not want anyone in the room. We came back to find someone had been in the room new towels bed rearranged etc. As the service of the leisure team and night time restaurant staff where exceptional. I would definitely visit again.
August 16, 2013
Rated 5.0 out of 5.0 by magickpyg What a difference a year - or two makes
The last time we stayed here was to meet some friends and our visit clashed with a big convention, so our planned quiet dinner ended up a meagre left-over buffet and a chaotic breakfast. On arrival, we mentioned this to Jenny on Reception and she assured us that we would really enjoy our stay. We met Barry en route to our room and he kindly helped us down and back up a small flight of stairs which was very welcome. Dinner was excellent and we all enjoyed something from the menu.
It's nice when you can come back and re-check a hotel and even though this one will have some much needed renovations next year, our stay was very pleasant and we will come back.
August 16, 2013
Rated 4.0 out of 5.0 by Ciaran1959 Regular Stop
I find this an excellent place to break up my regular journeys up and down M6/M5.
Last time the place was packed, no spare rooms I was told, with a mixture of Business travellers and Families (Alton towers I guess).
The gym and pool are some of the best I've stayed in for a Holiday inn.
Buffet Breakfast is the usual good Holiday inn standard and I find the bar area relaxing and friendly. Bar Snack service was good and efficient and cleaned up Quickly so well done.
Particularly enjoyed trying to explain the rules of Cricket to a German and a Columbian!!
August 14, 2013
Rated 4.0 out of 5.0 by Mumdog Convenient and good value
Stayed here for a family party. Accommodation and food good. Spa facilities very good with good sized swimming pool. Only complaint was the cost for wifi. Think this should be free these days. Staff very friendly and helpful
August 10, 2013
Rated 5.0 out of 5.0 by surfingirls Holiday return stop over
Stayed here for one night at the end of July as the halfway stop over returning from Cornwall. Great location, very close to motorway, easy to find. Staff very pleasant especially in bar and restaurant. Very comfortable beds even the sofa bed. Fabulous breakfast in morning. Bar meal in evening was slow in arriving. 40 mins for 2 steak baguettes and a Caesar salad so would probably eat out if we stay there again. Main restaurant may have been busy hence the delay but only guessing this. Will definitely stay here again when travelling south or possibly when visiting Alton Towers.
August 5, 2013