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Rated 4.0 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Brilliant . Just what we needed Travelling from Kent to the north we wanted a stopover that gave us some TLC without costing the earth . This hotel ticked all the boxes . Well done to all the staff . Most impressed March 4, 2015
Rated 1.0 out of 5.0 by Rude and unhelpful staff. This was a disaster from booking to check out. Staff did not give me the right advice on what rooms were available as I asked for a room with 2 single beds and Sofa bed. Room was not ready when I got to the hotel. No bedding was left for the sofa bed and we were left with a double bed even though I booked 2 singles and a sofa bed. Staff were not helpful just replied with we don't offer them rooms and the staff I booked the hotel with are in the USA and don't know what room are available at the hotel. The staff were also rude to another customer when they were checking out as she had asked if her morning paper had been and the guy behind the counter said her paper was not on his list of things to do so was not his problem. I was looking to use this hotel a lot as I play hockey in but I will not be using this hotel again. March 4, 2015
Rated 5.0 out of 5.0 by Convenient Location The Bed was very comfortable and as always pillows were great. The Restaurant was modern and the menu was quite varied. Breakfast was very good and the cooked breakfast was excellent. Car Park is large with plenty of spaces so no problem if you arrive late Room was quiet so got a good night sleep March 2, 2015
Rated 5.0 out of 5.0 by comfotable bed and great sleep wheelchair accessable room , spacious , walk in shower , comfortable pillows and bed , didnt want to leave the bed , great nights kip February 26, 2015
Rated 3.0 out of 5.0 by Poor Service and Room Comfort This was the worst Holiday Inn I have ever stayed at for reception service and room comfort. Reception staff do not listen or respect Holiday Inn members. The bed was so hard I couldn't sleep and the pillows not as usual in Holiday Inns. A shame, as I really love Holiday Inns and choose them wherever I can as I know I will have a good experience (not in this case). February 25, 2015
Rated 4.0 out of 5.0 by best stop this year really good nights sleep in a comfortable clean bed.only negative was the food was not as good as my last experience in holiday inn. i wished to get the attention of a staff member but none came to check on the food. overall 4/5 February 23, 2015
Rated 4.0 out of 5.0 by reasonable Good location, Clean Hotel, No lifts, rooms are small February 18, 2015
Rated 1.0 out of 5.0 Disgusting What an horrendous establishment this is. It's like a 15th century building that they have converted into a hotel without actually updating it. The room I'm in stinks of musk and looks like your grandma's house. It's freezing cold and the only form of heating apart form the radiator that only appears to emit a lukewarm temperature is an AC unit which I have literally whacked up to 28 and it's still struggling. Besides, as soon as I turn it off what little heat remains immediately escapes through the broken window which won't shut properly! I have to wash my hands in the outdated mould-ridden bath because the water streams of the sink tap don't merge therefore it's scalding hot on one side and freezing cold on the other. Some clown has covered what appears to be a speaker embedded in the ceiling with what appears to be sodden toilet paper. The wi-fi is practically unusable. February 18, 2015
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