Rated 4.2 out of 5 by 184
Rated 2.0 out of 5.0 by paw32 Shame stay was spolit
The staff were a credit to ihg as usual at this hotel. Unfortunately we did not get much sleep due to the room drirectly above flooding and the water leaking through into our room which cast a shadow over our experience.
December 24, 2013
Rated 5.0 out of 5.0 by Geordie40 Great Visit
Brilliant staff and comfortable bed, extremely pleasant visit
December 23, 2013
Rated 5.0 out of 5.0 by Villa118 Top Hotel
Thank you for a very comfortable stay. Spanning over 4 weeks. Front end staff were excellent, very professional and a pleasure upon greeting you every time.
Yes some rooms are looking a little tired, however the staff and Management team out way this minor flaw.
Very well done, superb hotel, run by a professional team.
December 22, 2013
Rated 5.0 out of 5.0 by Jockess Excellent service
I stopped here for 4 weeks and can honestly not find a bad thing to say hotel is lovely and clean staff are very welcoming and very friendly atmosphere
December 17, 2013
Rated 4.0 out of 5.0 by chinabilly overcharged but no explanation or apology, and lack of local knowledge
I was billed for internet even though it was included in the room rate. When I pointed it out at checkout, the member of staff did not explain or apologize, just printed another bill with the correct total.
Also, I was told that a taxi to my destination would take only 10 minutes. It took 35 minutes. The staff seemed to have no local knowledge of road conditions or distance.
December 13, 2013
Rated 4.0 out of 5.0 by Mymo58 Enjoyable stay
Stayed here for one night for Christmas shopping. Rooms and bathrooms are a little tired but very clean. Lovely comfortable bed. The evening meal was a bit plain but edible. Breakfast was fabulous such a great choice, really enjoyable. Staff overall very helpful. Would stay here again.
December 12, 2013
Rated 5.0 out of 5.0 by bees23 great hotel great service
good value great food great staff who understand customer service
December 10, 2013
Rated 5.0 out of 5.0 by BT61 Friendly
Of all the hotels that I stay in this hotel is by far the friendliest, all the staff from housekeeping tto reception and restuarant are the most pleasant that I come across in my travels.
December 7, 2013
Rated 4.0 out of 5.0 by GJB880 Staff Enhance Stay
Externally not the most attractive building and generally the place has a feel of an older property but the welcome and service from the entire members of staff we met more than made up for any shortcomings.
December 6, 2013
Rated 5.0 out of 5.0 by Jockess Great service
Staff are so friendly and helpful very pleasant defo recommend great hotel to stay
December 4, 2013
Rated 5.0 out of 5.0 by Zippi Comfortable bed good room and very good services
Really enjoyed past 3 weeks would love free wi-if only downside.very good gym and great sauna and love the staff very helpfull.
December 2, 2013
Rated 5.0 out of 5.0 by MrMRP Welcoming and Helpful Staff
Typical Holiday Inn with regards to rooms and facilities, nothing wrong there!
What makes this hotel a nicer place to stay than many other hotels are the staff, always welcoming, greet you by name and make sure you're happy with your stay!
Well done all, keep up the great work.
November 30, 2013
Rated 4.0 out of 5.0 by reallyrubbishname Great price, very clean room and plenty of parking
Arrived very late on a Friday night, quick and easy check in. Very clean room, great sleep, excellant black out curtains!. We stayed for two nights, great sleep both nights. Only complaint is the strange "procedure", whereby when you awake on your check out day, you are greeted by an invoice posted under your door! Not a great way to wake up, especially when you'd pre booked and paid for your room prior to arrival! Even better when the amount stated bears no relation to the amount you'd pre paid! At check out I asked about this, reception staff checked the computer, said it was fine, all pre paid and then tore up the invoice. She stated that this is a company policy! No idea why, as the invoice stated that it was not a VAT receipt, so of no use for companies AND the amount stated was not even what I'd paid, so no use what so ever! SAVE THE PLANET AND DON'T PRINT OUT THESE RIDICULOUS, POINTLESS pieces of paper.
November 27, 2013
Rated 2.0 out of 5.0 by ffffffffffffffffffffffuuu Food
Food was fair at best, had both breakfast and dinner, both were nasty.
November 25, 2013
Rated 2.0 out of 5.0 by Auslander In need of refurbishment
This hotel is in serious need of a refurbishment. The bathroom taps in the of room 115 had been cleaned so many times that the chrome plating has been rubbed off exposing the brass underneath. Generally the whole hotel looked tired and well worn. The areas around the bar are not very relaxing and comfortable.
Both check-in and check-out took far too long. Why does it take so long for this hotel to book in customers with reservations?
There was one member of staff who was more interesting in fliling paperwork than helping customers. On check out the hotel credit card system would not accept German credit cards causing more delays.
Many of the staff wore a surprising amount of make-up.
Breakfast staff were a friendly team.
I won't be using this hotel again.
November 25, 2013
Rated 5.0 out of 5.0 by Mooro62 Excellent friendly staff and plenty of smiles
Stay here often and only downside room s are tired which I have stayed in . Apart from that everything else is excellent, restaurant changed menu which is nice
November 20, 2013
Rated 5.0 out of 5.0 by Si19 Fabulous Staff!!
I have been staying at the M6 Junction 15 HI (on and off) for the past 10 weeks and the staff couldn't be more helpful. From being greeted in reception by Gareth, having an expertly crafted hot chocolate or coffee by Alethea or being wished a nice day by Melissa, everyone single one of them couldn't have been nicer or more professional.
10/10 Well done guys, see you all again soon!!
November 17, 2013
Rated 5.0 out of 5.0 by Hasty Excellent service
Staff are very helpful land polite friendly and relaxed atmosphere reasonable journey to alton towers easily axcessable
November 13, 2013
Rated 5.0 out of 5.0 by TheWarrens Family Friendly hotel with excellent service
The hotel was very clean throughout. The bedroom was comfortable and made up for the evening as we had a pull-out sofa bed for our children. The restaurant was welcoming with a good choice on the menu, very good offer as kids eat free. There was a wide choice of breakfast in the morning and delicious. All the staff from the Reception, bar staff, breakfast staff were very friendly and attentive. I think the Manager was in attendance on the evening and served our meal she was very bubbly and nothing seemed to be too much trouble. We had chance to use the pool which again was very clean and excellent changing facilities. Would definitely stay here again, although just a bit tricky to find after a long day at Alton Towers.
November 10, 2013
Rated 4.0 out of 5.0 by bike12 great breakfast !
Used this hotel for a trip to alton towers which is about 30 minutes away. Room was nice and comfy but furniture a bit dated. The buffet breakfast was excellent ! Had everything you could think of.
November 7, 2013
Rated 5.0 out of 5.0 Comfortable bed, brilliant Staff.
Comfortable bed, brilliant Staff. Food a bit pricey but good quality, could have had a wider choice
November 1, 2013
Rated 4.0 out of 5.0 by pumpernickel Holiday inn j15, Stoke
Usual comfortable fayre. Have to say the staff members have always been more than friendly and helpful, though on recent stays here, Darina, Sarah, Gareth, Holly and the lovely ladies who cover breakfast have all been brilliant hosts and nothing is too much trouble for them. It feels like my long stays away from home are comfortable and pleasant. Please pass on my thanks to them.
October 31, 2013
Rated 5.0 out of 5.0 by Fraz1981 Always a pleasure staying
As a regular visitor for Business the Holiday Inn staff excel themselves every time from Nathan on the Bar to Gareth on reception, the service is always excellent. My room is always clean and tidy and the food is always of a good portion and quality. Its the little things that matter when you are living away from home, a friendly smile, an aknowledgement by name and a genuine interest in how you are. The team here are top class at delivering this and for this reason I will continue coming back.
Thanks to all of you.
October 30, 2013
Rated 5.0 out of 5.0 by Tommy777 Great Service
The hotel is a lot bigger than it looks! When we arrived we did not like our room as it was a bit small, but the staff bent over backwards to make us happy and gave us a bigger room. I am a gold member and in terms of service I will rate this hotel as one of the best. All the staff are so warm. Breakfast was also great, a wide selection!
October 28, 2013
Rated 4.0 out of 5.0 by yorkieboy a liitle piece of yorkshire
the hotel is getting dated, but efforts have been made recently to address areas - eg windows. The heating is bit out dated.
The food menu is ok but limited and does not really cater for fatties like me on a diet.
the staff are exellent and far out way the hotels quality. Especially the front desk who are very helpful and cheerful.
October 28, 2013
Rated 4.0 out of 5.0 by Brookeshaunna Ideal
Stayed for three nights to go alton towers. 30 min drive away which was fine, all clearly sign posted. Room with breakfast ideal ! Lovely self service breakfast! Swimming pool and jacuzzi open until ten which was fantastic ! Would stay again
October 25, 2013
Rated 5.0 out of 5.0 by lees1111 great stay
staff great nothing was a problem rooms clean and considering hotel was nearly full it was quite at night which was great when you are up early for work 110% perfect from checking in to checking out
October 23, 2013
Rated 4.0 out of 5.0 by TwoCan Good overall
Good hotel with excellent staff.
Small rooms in need of refurbishment / modenisation, although they are well appointed.
Good bar food. Excellent breakfast, with very efficient and friendly breakfast service.
Convenient location, next to M6.
October 14, 2013
Rated 3.0 out of 5.0 by Jase2 So So
Visited this hotel on business due to its location right next to the M6 making it an easy stopover
Hotel is a typical ex forte posthouse style with some of the rooms a long walk up and down stairs, so ask about that when you check in otherwise a long walk may await.
Whenever I stay here the reception desk always seems to be poorly manned. On checking in I had to go looking for a staff member only to find later that there was someone in a room behind reception who is obviously hard of hearing, or maybe just lazy, but after a long day and travelling I could do without delays checking in.
Similar on checking out - there was a long queue as the night porter had to stay on to cover for a late running staff member. As much as he tried his best the queue just kept growing, then the printer ran out of paper.......meanwhile plenty of other staff who could have been helping at reception just wandered around the bar area, not very impressed.
The hotel is basic but ok aside from these staffing problems
October 8, 2013
Rated 4.0 out of 5.0 by kkjo59 Overall really good experience
We booked the rooms for a reunion with friends and their families, including a trip to Alton Towers. Would use the hotel again as was very good value. The rooms were all comfortable and clean, staff very helpful and the breakfast a good choice for all. The evening meal was average and the children's tomato sauce a bit spicy for my youngest, but other than that the restaurant staff were very accommodating, especially given our late arrival. Reception and manager were extremely helpful both before & during stay.
October 2, 2013