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Rated 4.3 out of 5 by 197 reviewers.
Rated 4.0 out of 5.0 by modern interior and comfortable environmenr Modern design, convenient location, sufficient parking space, helpful reception staff November 21, 2013
Rated 5.0 out of 5.0 by Always very good I have stayed at this hotel once or twice a month for the past 2 years and have had a really good experience every time. there is always a friendly welcome, the rooms are clean and comfortable and the restaurant serves good food. I would certainly recommend this hotel to anyone. November 18, 2013
Rated 4.0 out of 5.0 by Very convenient hotel for city centre The bedroom and bathroom were very clean and the bed very comfortable. The room was a little on the small size but adequate for our stay as we didn't need to be in the room very much. It had a good sized television and complimentary tea ,coffee, hot chocolate, orange juice and water as well as biscuits. I had difficulty using the heating system and the lighting was poor particularly in the area of the wardrobe and drink making shelf. November 16, 2013
Rated 4.0 out of 5.0 by All you could ask for Well appointed comfortable bedroom which the hotel let me check-into 2 hours early. There was a great, friendly atmosphere in the bar - champions league night - and the food in the Italian restaurant was excellent. I will certainly be back. November 11, 2013
Rated 5.0 out of 5.0 by Another great night As ever, the staff were friendly, helpful and efficient. We enjoyed a pre-theatre pizza (both of which were truly delicious). In our view this is the most stylish of the Holiday Inns we use. We will be back (again)! November 10, 2013
Rated 5.0 out of 5.0 by Great location hotel which we return to time after time! We love this hotel as it works well for us and our children.we all love the rooms and its great to be able to sit downstairs with the kids a little later on an evening.the food is great and kids eat free! November 7, 2013
Rated 5.0 out of 5.0 by Pleasant surprise This was a holiday inn above the rest. Excellent room facilities with complimentary mini bar selection. Room cosy and comfortable and of high standard. It was a pleasure to retreat back to the hotel when the weather was too bad to sight see. Perfect for a weekend away price wise, with added bonus of easy access parking - complimentary of course! Next visit to Newcastle I will be back. November 7, 2013
Rated 5.0 out of 5.0 by bed great and toilet nice and light shower great. this hotel is just like liverpool staff so helpful room was change as we like a view of what is going on around it was the first time in newcastle for us so near the city centre, November 3, 2013
Rated 5.0 out of 5.0 by Friendly staff and excellent experience Staff made us feel welcome from the start. Rooms were really comfortable and loved the walk-in shower and the HD TV. Breakfast was first class and the location ideal for the City Centre. Couldn't fault it. November 3, 2013
Rated 5.0 out of 5.0 by Comfortable and unexpectedly quiet The expectations for our one night Saturday stay were far exceeded by the easy secure parking, good sized room and peaceful night. Staff were friendly and helpful. Easy access to city centre with an approximate 10 minute walk with easy access to Metro for the less athletic! October 31, 2013
Rated 4.0 out of 5.0 by My favourite HI (but improve the internet please) Great hotel, close to both town and airport, great beds, friendly staff, v.clean, nice (although neverchanging) big breakfast. Close to big parks if you like jogging. Sweets and coffee in the room. Seems much nicer/fresher/roomier than other Holday Inns (from my limited experience). Acceptable restaurant for dinner, GREAT BURGER at ZIO. But please guys, seriously, do sth about your internet. It is free (NICE) and everywhere in the hotel, but why do you have to put the password so many times and why is it SO SLOW? I know about the limited speed of free internet but in reality it is worse than that. Ok for facebook and reading news but you'll have hard time listening to music etc. October 30, 2013
Rated 4.0 out of 5.0 by good weekend stayed weekend for wedding very clean and friendly staff. only downfall was noise of traffic at night October 26, 2013
Rated 5.0 out of 5.0 by Not disappointed Stayed in this hotel many times over the years when it was the old Swallow Imperial. Glad to say that I was not disappointed the hotel is lovely and the staff on the desk and at the bar really helpful. Will definitely stay here again October 25, 2013
Rated 1.0 out of 5.0 by WIFI The in room wifi is so slow as to be unusable. It makes working impossible. The paypal alternative is not mentioned by staff or on the website. It seems strange that a platinum guest needs to open a paypal account and they pay extra to use a service that the advertisement leads to the mistaken belief is free. October 16, 2013
Rated 5.0 out of 5.0 by Excellent service and great food Had a very enjoyable stay. Service was excellent, particularly in Fratellos restaurant. Food in the restaurant was very nice and portion sizes were good. October 15, 2013
Rated 4.0 out of 5.0 by Relaxing stay Very nice clean hotel within easy walking distance of Newcastle. Room was clean and comfortable, complementary water, orange juice, biscuits and kitkats. The breakfast was excellent and the food in the restaurent was very good. We also used the room service which again was very good. All the staff were friendly and very helpful even returning some money we left in the safety deposit box in our room. October 11, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable A lovely clean hotel with large comfortable bed and choice of firm and soft pillows. Lovely bathroom with shower over bath. Staff very obliging and friendly. Would recommend. October 10, 2013
Rated 5.0 out of 5.0 by Great Hotel Great Hotel & Staff, Upon arrival I was given a Room Upgrade :) October 4, 2013
Rated 5.0 out of 5.0 by Great customer service I spend a lot of my time staying in hotels in Abu Dhabi that are part of this chain group and have always been disappointed by the service offered in this country when compared to the service offered in Abu Dhabi. I am pleased to say this hotel has been the exception. The customer service at both the desk and restaurant was excellent and personnel. I was recognized as a platinum member and associated privileges were prepared for our arrival. The hotel was very busy on the night we stayed, there was a large function and lots of parents with teenagers visiting the area for uni open days; this however did not effect the quality of service in any way. If our daughter chooses to go to Northumbria Uni, this is definitely the hotel we will use when visiting the area. October 2, 2013
Rated 4.0 out of 5.0 by Lovely decor, relaxing and great bathroom!! I stayed at this hotel as I was running in the Great North Run 2013 and booked it as it was the closest hotel to the start line. I was extremely surprised how lovely the hotel was. Lovely decor in the lobby and front bar area. The bar and grill was wonderfully decorated and comfortable and the food was pretty good but had to wait for quite some time for it. The staff were friendly here and in reception. The room itself was very comfortable and spacious. Decor was pleasing and bed was comfortable, which provided me with the good sleep I needed for the half marathon the following morning. The staff left all the details, information and maps required for the following day's Great North Run event. Plus two Mars bars for energy after the race!! A nice touch! The bathroom was spacious for one's needs for a bathroom plus it was nice to have a large walk-in shower. All in all a great experience and I will be booking again for next years Great North Run event. Thanks. September 20, 2013
Rated 4.0 out of 5.0 by A Mixed Bag... A real mixed bag all round from this trip to Holiday Inn Jesmond; a hotel I have used before and chose to return to, after this trip though, I'm not too sure I will again sadly... The Good: The reception team that checked us in were fantastic (Friday 13th evening) and the team as we checked out on the 15th also very good... Oddly the afternoon of Saturday 14th.. terrible. The food in the restaurant is fantastic! Perfect location - easy to get to by car or metro (and therefore train & plane!). The Bad: The food might be great but the restaurant service is a disaster. Arriving late in the evening as the venue is quiet, you might expect a certain mix of service (ours was atrocious), we were given cold and poorly made coffee (no Creme on top) and left for an age while staff chatted. The following morning was just as bad... no serving implements for the fried option (I used my knife and fork in the end), the next dinner was very busy and not great either (mainly the drinks being at fault (missing & late) again, the saving grace being a server called Alex; she was fun and attentive despite everyone of her colleagues trying to let the customers down. The Indifferent: Its a chain hotel, it has a decent bed, the TV is ok and the WIFI although free is patchy - no complaints here, its what you would expect. September 19, 2013
Rated 1.0 out of 5.0 by Poor, in a word No Platinum rewards recognition at check-in including the lack of an upgrade offer. Room was clean but very cramped with only a narrow gap between the end of the bed and the console. Dinner in the restaurant was poor; very slow service and very average food. Breakfast was a disaster with half the buffet options empty. Staff promised that the chef was cooking more food but after a 20 minute wait, when questioned he stated that he was not cooking more. This is my first complaint about an IHG hotel but would never stay here again. September 17, 2013
Rated 5.0 out of 5.0 by Great room and food This is an excellent hotel for both business and leisure if staying in Newcastle. The rooms are to a good standard and the choice of food is excellent. Very handy for the Metro (2 mins walk) to access Central Station or Newcastle Airport. September 9, 2013
Rated 5.0 out of 5.0 by Hidden Treasure Arrived around 10 PM and had no problem with the parking. Friendly staff- nice room and great breakfast with fresh fruit and good variety of food to choose from. Very nice place to stay. September 4, 2013
Rated 5.0 out of 5.0 by Wonderful - Couldn't ask for more We recently stayed for 2 nights for our friends wedding, the hotel was amazing from the staff, the rooms and the food. Extremely good value for money and will definitely be back for future stays. We would highly recommend this hotel for any occasion, the wedding we attended was perfect - The staff on duty were very helpful and friendly. We had a meal the night before in the restaurant which was delightful totally unexpected quality - so thank you. Overall the hotel was top class and we couldn't have asked for more. September 4, 2013
Rated 5.0 out of 5.0 by Fantastic wedding venue Had my wedding here on 30.8.13 and it was amazing. All the staff were brilliant, very well organised and the food was piping hot and delicious. All of our guests stayed over night and all were happy with their rooms and all commented how lovely the breakfast was. Rooms were a good size with new modern decor, very clean and welcoming. Can't recommend highly enough. September 3, 2013
Rated 4.0 out of 5.0 by Overall experience This hotel was perfect for our needs, due to the important of staff in any hotel, be it 0ne star or five star, the staff here were excellent and well manned , an asset to this hotel . For our one night stay, the room was excellent and beautifully clean, breakfast good and as stated staff first class. September 1, 2013
Rated 5.0 out of 5.0 by Leisure break We had a wonderful overnight stay at the hotel and could find fault with nothing from the check in until we left after after breakfast the following stay. Would highly recommend it and would stay there again. August 28, 2013
Rated 5.0 out of 5.0 by Holiday inn jesmond Fantastic stay, great staff, friendly and helpful, great location, just a short taxi ride to Newcastle centre Highly recommended August 24, 2013
Rated 4.0 out of 5.0 by Great overall stay Stayed here for 3 nights. It was overall a very pleasant experience. Car parking a big plus. Comfortable bed, room ok. Fantastic breakfast, buffet style and lots of choice. Complimentary mini bar with water, fruit juice and biscuits together with coffee , tea and hot chocolate making facilities. Had a problem with my wireless access on iPad and a very helpful young lady on reception solved the problem. August 20, 2013
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