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Rated 3.7 out of 5 by 419 reviewers.
Rated 5.0 out of 5.0 by Good and comfortable Had a very nice experience staying here for one night with family. September 23, 2014
Rated 3.0 out of 5.0 by my stay We just got home from the Holiday inn at Niagara falls NY.While over all our stay was nice and had a good time the was a few concerns.The day we left my wife saw some bugs in the bathroom,they were dead but still gives you the willies.Also the benches that they have outside need some work the wood is rotting and the bees were bad.The look of the outside needs some work paint pealing the flag that was flying all withered.But over all the bathroom needs the biggest hug cramped space and old fixtures. September 21, 2014
Rated 1.0 out of 5.0 by Great view of falls We stayed here a few years ago and it wasn't the best then but now it is worse. Cleanliness of the facility was extremely poor so no tip for the maid. Women's hair floating on the floor along with some type of beans left use worried and not happy. Bed was worn out and pillows like rocks. Restaurant has little in the way of variety for people who want normal food, high end only. Heard banging all night, kept waking us up. We won't be back. September 20, 2014
Rated 2.0 out of 5.0 by Disappointed stay at a world top location We're a family of 4 (2 adults & 2 children 8 & 10) and we visited the Niagra Falls for 1day/1night coming from Toronto (previously Boston and New York) and continuing our voyage later to Washington and back to New York. We had a kind of outdated room with 2 double beds and a small bathroom. For the price we paid for one night this should have been better; or for the room we got this should have been cheaper. The top location near the falls kind of justifies the price but i believe the Hotel, incl. restaurant is (over) due for a major renovation. All in all, we liked our visit to the Falls, a must while being in the region obviously. The most positive note of our stay at the hotel was without a doubt the staff's friendliness. September 18, 2014
Rated 4.0 out of 5.0 by great location nice area, greta view, confortable bed, good restaurant, rooms are quite small compared to other HI in the area. September 16, 2014
Rated 4.0 out of 5.0 A very affordable and nice place to stay Had a great stay and nice people, very affordable place to stay in a very desirable and famous location right at Niagra falls. September 15, 2014
Rated 4.0 out of 5.0 by Nice property, great location Great location, well kept. They were about to start a remodel so it shows they keep the property up. September 14, 2014
Rated 5.0 out of 5.0 by Great hotel convenient location Loved the swimming pool and the convenient location near the Seneca Casino and the Falls. September 12, 2014
Rated 5.0 out of 5.0 by A great hotel covenient to the Falls & Seneca Casino Friendly staff, beautiful rooms and a great swimming pool, all at a very convenient location. September 12, 2014
Rated 5.0 out of 5.0 by Handy location, really helpful staff. Easy to locate using website directions. Very helpful reception staff for whom nothing was too much trouble ... and they had great senses of humour. Evening meal in the hotel restaurant was made extra special for us by Gina's careful attention to my wife's dietary intolerances and ensure problem items were omitted from her selections. She had a relaxed and friendly way with her and a nice sense of humour. September 12, 2014
Rated 5.0 out of 5.0 by Good and nice hotel Good hotel and nice environment .. very near to falls and state park. September 11, 2014
Rated 4.0 out of 5.0 by great service all staff in all departments were friendly and helpful. wait staff very accommodating. September 11, 2014
Rated 3.0 out of 5.0 by Hotel Room was comfortable Please help and plan checking in your guests 2 or 3 hours early than prescribed time of 4 PM. Anyway the guests are checking out by 11 AM. So you guys can always clean your rooms in 2 or 3 hours and help the guests check in by 1 PM or 2 PM instead 4 PM. Also try and provide complementary morning breakfast at least. that would be helpful to guests and a good value for money/Price your Hotel charges. September 11, 2014
Rated 2.0 out of 5.0 by Restaurant and room review Food was cold on the buffet. Not many choices. Had to request clean towels from the front desk. September 10, 2014
Rated 5.0 out of 5.0 by Walked to the Falls Comfortable and service friendly. The tour bus picked people up from the hotel lobby, but we walked it was so close. September 8, 2014
Rated 3.0 out of 5.0 by Restaurant is dirty, dirty plates Need to improve cleanliness, in the room there were areas that seem that were never cleaned September 6, 2014
Rated 4.0 out of 5.0 by good location Good location. Close to Niagara NY attractions and the Falls. September 5, 2014
Rated 5.0 out of 5.0 Great Stay My family enjoy our stay! Definitely stay here when we visit Niagara falls,my kids loves the arcade and the pool. September 4, 2014
Rated 5.0 out of 5.0 by Great location! We stayed at this hotel for 2 days right before Labor Day. The folks were professional and helpful, and the location was extremely close to the American Falls. We had a terrific vacation. Thanks. September 2, 2014
Rated 1.0 out of 5.0 by Bad Service and Hotel Unfriendly staff, bad rooms with lot of foul smell, staff making up excuses for the condition, squeaky floors with torn wall paper. Not so great lighting, very very old fixtures in bath room with horrible water pressure. August 28, 2014
Rated 3.0 out of 5.0 by sightseeing service sightseeing service was very good. Tony went out of his way to help with car rental. August 27, 2014
Rated 3.0 out of 5.0 by Stay I won't stay at this Holiday Inn again. Dining Room was Hot, Only had Portable A/C all set at 80 degrees. Breakfast Bar. Lady was not on the same Planet as We are. August 26, 2014
Rated 1.0 out of 5.0 by Very bad exerpience Front desk - arrogant and patronizing. Rooms - too small. Fridge was leaking. Bathroom fan was not working. No complimentary breakfast. Nothing good about this place except that Nfall welcome center is walkable from here. August 26, 2014
Rated 1.0 out of 5.0 by never again! 1st my room was nothing like the photo on line. The rooms are old. My view was a brick wall. It smells old. While waiting in the lobby to check in, the ceiling was leaking. Definitely not worth the money. Breakfast wasn't good. I will Never stay at another Holiday Inn. August 25, 2014
Rated 3.0 out of 5.0 by Noisy staff The hotel was very busy, but it is in a prime location, so it was expected. Our bell boy was extremely friendly and very nice and he helped us with all of our bags, but the place was packed. Upon checking in most Holiday Inn's have free breakfast, but they didn't have it at this hotel and I was told that it is only at Holiday Inn Express. The front desk did give me a coupon for one free breakfast to be helpful which was nice.The room wasn't ready, but we were early so they helped me with another room. The rooms was kind of beat and the floors looked very old. The only issue I did have is that the staff in the AM that cleaned were very noisy and one staff member was opening every door and holding it open with the door stopper and it was loud and woke my room. Another staff member had his phone playing music and the cleaning ladies were very chatty. I did tell the front desk who handled the situation. Other thank that it was OK. August 25, 2014
Rated 5.0 out of 5.0 by Treated like a friend Beyond the great location and good value for the location, we felt treated like we were a friend. It seemed like they were saving a room with a view for us and offered other friendly tips and offers that made us feel like we were a friend of the boss. August 25, 2014
Rated 2.0 out of 5.0 by Not a great experience The beds were week and noisy, the room was not clean, and was not deoderised. The buffet that I paid extra for was not worth it. Nothing was fresh I cud not believe the white bread was soggy. August 24, 2014
Rated 2.0 out of 5.0 by Hotel The Room was clean, Both Faucets in the Bathroom Dripped. The Staff were Great! But Dining was terrible, Food on Buffet was barely warm. The Dining room was HOT, There were ceiling fans running and I saw Four portable air conditions running, But they were all set at 80 degrees. I am seeing a tend here, and I hope that Holiday Inn, steps but and corrects it, before their business goes down the drain. August 23, 2014
Rated 3.0 out of 5.0 by Hotel Renovation Overdue Renovations to the hotel are overdue. Our room was located nearest to the Ice Machine which we could hear all night long. Staff used the guest lifts for moving laundry instead of using their service lift. This hotel had larger groups stay which makes lift access difficult. August 22, 2014
Rated 3.0 out of 5.0 by The 702 was too noisy The night at room 702 had no sleep at all. Changed to 315 next day, it was better. Next morning pictured the rainbow by the falls. August 21, 2014
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