 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property
Overall Experience 3.8
76%
Recommend This Property
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Fun At Holiday Inn
ByHamada21
August 07, 2016
The staff at the facility are awesome. I had an excellent stay. I do ask to have better coffee making products in the room. Also, one tea bag per room doesn't suffice.
Great Service, good food, nice, comfortable room.
Bygordie15
August 06, 2016
This is beginning to take too much time! I liked the room and everything about my stay. Now, let's move on.
Convienent location and friendly staff.
ByBillnal
August 04, 2016
The staff is friendly and very helpful with everything.
The lobby is set up for fast service and easy in and out. No waiting, no lines, and swift service.
There is an excellent eating establishment right nest door.
Delighted by friendly, helpful staff
Byedmuncm
July 31, 2016
As first time visitors to the Niagra Falls area, we were Delighted by friendly, helpful staff. We were upgraded to a room on the top floor with a beautiful view overlooking the Falls, enabling us to view the evening's firework display from the comfort of our suite.
The staff helped us obtain the exact tour of Niagra we desired, making all the arrangements for us, with door to door service.
The rooms were dated, but clean. And, it was clear that hotel renovations are underway to make guest stays even more delightful in the future. Hotel is in a prime location, and within walking distance to the Falls and a nice variety of eating establishments.
Great Customer Service
ByPCG77
July 29, 2016
On the first night of my stay, the air conditioner malfunctioned. The next morning, on my way out for a day full of business meetings, I let the front desk know. Upon my arrival later that evening, an entirely new a/c unit was installed in my room. This is just one of the great costumer service experiences that I had during my stay.
Overpriced for value
ByLanni
July 28, 2016
I booked this hotel through my AAA agent. I specifically asked for a hotel with a view of Niagara Falls so I was originally OK with the price. When I got there, my view was of a building wall. When checking in, I was charged a $10 parking fee which I didn't know about before booking. There was no exhaust vent in the bathroom so the room was 'fogged' up after a shower. There was breakfast food along the side by the check in area and when asked if we could use that for a continental breakfast, I was told I would have to pay for it so no complimentary breakfast of any kind. As I waited to check in, the staff on a phone as well as the staff waiting on the people checking in were unfriendly to the point of being rude.
Close to the American Falls
Bybigtrip16
July 25, 2016
The best feature of this hotel is that it is within walking distance of the American Falls. Otherwise, it is old and outdated and not well maintained. Our door didn't shut unless we slammed it. It was incredibly noisy all night long. Our AC didn't work right and just made the room humid and miserable. The elevator is tiny and only holds 4 people. We had to take the elevator twice to get to our room with our luggage and the hotel has a LOT of rooms which means a LOT of people in and out which meant a LOT of waiting. Parking was a nightmare as well. The parking isn't well marked and is awkwardly spaced with uneven pavement. No one told us about breakfast or even mentioned it was available. And forget ammenities like normal hotel soap and shampoo. We got no shampoo and had a bar of Dial soap like from a large box store multi pack sitting on the edge of the tub. Overall, it is not worth the price in any way.
Not excellent as expected
ByEdward000000
July 23, 2016
The overall experience is good. But the poor in-room wifi connection and front-desk carelessness makes me not very satisfied as expected before visiting this hotel.
Food service
ByTraveler of 8
July 22, 2016
No free breakfast buffet like other Holiday Inn Hotels
Buenas instalaciones, pesimo servicio al cliente
Byfrenchy1977
July 18, 2016
El hotel es bonito y limpio. Disfrute la pisicina. La atencion al cliente es negativa. Mi esposo y yo somos Spire member y no fuimos recibidos, ni atendidos como tal. Habia una sala V.I.P para members y tuve que acercame para que activaran mi llave porque cuando me dieron la habitacion no lo hicieron. El personal parece desinteresado y no dan importancia a el status que tiene el huesped de IHG. El personal de limpieza era bastante apatico y algunas veces displicente. En mi habitacion no habia cafe y al pedir uno extra a la persona del servicio se nego a ofrecerme uno extra. Las almohadas eran pesimas, aun me duele el cuello. El restaurante es terrible, el servicio super lento y cometen muchos errores cuando te traen el recibo para pagar. El ruido en la noche es bastante, en mi habitacion se escuchaban los gritos y los pasos (correr) de varios ninos en las otras habitaciones.
Excelente lugar
ByCJLofgren
July 16, 2016
Muy buena ubicacion y muy comodo. Tiene varios elevadores no solo en el lobby. Es un lugar que se mantiene limpio. Tiene una vista increible! Se puede ver parte de las Cataratas del Niagara.
What a trip...
Byprodatausa
July 13, 2016
Our family did not enjoy the stay at this hotel, however we had a blast at Niagara Falls.