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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 1771 reviews
80%
Recommend This Property

Ratings Breakdown

1771reviews

  • 5 Stars
    859
  • 4 Stars
    437
  • 3 Stars
    211
  • 2 Stars
    140
  • 1 Stars
    124

My stay

By

December 08, 2019

Great staff ... Great stay.... great overall value................

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Niagra stay

By

December 05, 2019

club

The hotel was clean but bathrooms outdated and needed some maintenance. Staff when checking in was very nice and helpful - at checkout we were surprised with a parking charge that had not been disclosed - for a hotel that was mostly empty that night based upon the parking lot only being about 15% full - all the hockey team buses/cars had left the day before.

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Off season fun

By

December 03, 2019

club

This hotel is right next to the falls. We were so close to all the things we wanted to see. The room was standard, the bed was the best part. We had a view facing the falls on a top floor. Be sure to visit the railroad museum it was great. This was a spur of the moment trip for the kids and they enjoyed themselves. The kids eat free option was great but limited. Breakfast was the best part. The arcade was nice as well. The ambiance was nice as well. If you are looking for something close with no fuss this is it.

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Needs rooms update (very old bathroom)

By

December 02, 2019

Room were not clean , blankets were dirty (thank god I always carry Lysol

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Thanksgiving Vacation Getaway

By

December 01, 2019

platinumelite

Enjoyed the cleanliness of property. Staff was extremely helpful and pleasant. Breakfast was delicious. Overall rnjoyed stay and will be returning.

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Hotel Parking

By

December 01, 2019

We frequent the Holiday Inn Niagara Falls New York but was very upset to find out the parking is not waived for Gold Club members. $16 a day is a ridiculous amount for parking. I am sorry to say my next visit will at one of the other surrounding hotels. We were at the Holiday Inn in Niagara Falls Canada just recently and there was no charge for parking as well as Holiday Inn Express Geneva NY and again no charge for parking. Hopefully this is something IHG will look at in the very near future

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Super perfecto

By

November 29, 2019

club

todo super perfecto. limpio, seguro. amabilidad. muy cerca de niagara falls!

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Great view and very comfortable

By

November 25, 2019

club

We had a great view of Niagara Falls. Will definitely stay here again

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dirty room!

By

November 24, 2019

platinumelite

Found two used wash clothes on shower curtain rod from previous guest. Very few TV channels, half of which did not come in. Ice machine on 6th floor barely works. You have to pay extra to park.

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Deceptive, Run down and depressing hotel

By

November 23, 2019

platinumelite

Everything other than the pool was an epic disappointment. Hotel advertises as recently renovated but this is hugely deceptive - basically only the lobby. The room was run down and dirty. The bathroom had broken fixtures, tiles and years of grime. The common areas (halls, elevators, etc) were filthy. They surprised us with parking charges on arrival. Worst IHG experience of the year (my 43rd night in IHG hotels this year).

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pleasant

By

November 14, 2019

room was clean and comfortable. staff was excellant. keurig didn't work and was replaced upon notification.

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Großartiger Service

By

November 12, 2019

platinumelite

Der Aufenthalt rundete den Besuch der Niagarafälle völlig ab.
Ein großes Plus war die Bar, welche man von der Lobby aus erreichte.

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