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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.8

based on 875 reviews
76%
Recommend This Property

Ratings Breakdown

875reviews

  • 5 Stars
    374
  • 4 Stars
    212
  • 3 Stars
    132
  • 2 Stars
    77
  • 1 Stars
    80

Friendly Staff

By

January 23, 2017

Staff was Very Friendly from the time I walked in until I left my stay. Recommend staying here when visiting Niagara Falls. Short walking distance to the falls

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Bucket List

By

January 22, 2017

One of my bucket list destinations was Niagara Falls. We found this hotel on the website and could not have chosen better. We could walk to the falls and see Canada from our window.

The staff was friendly and helpful. We loved Tony Roma's in the hotel. The food was great and the service was exceptional.

We certainly would tell anyone to stay with these friendly folks. This kind of service is what we have come to expect from HI.

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Weekend Away

By

January 18, 2017

club

Went on a weekend away with my husband. The room view was beautiful. The room was clean and quiet and relaxing. We had lunch and dinner at the hotel restaurant and lunch was awesome! My husband enjoyed his dinner, he had steak and ribs. I had steak and didn't enjoy it so much. I had added the mushrooms and not a lot of flavor. I did enjoy my salad. I was supposed to get potatoes and veggies and I didn't receive them. Over all we really did enjoy the weekend away together.

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Great service

By

January 16, 2017

club

The hotel staff was so friendly and they had a positive atttuder. Immediately trying to make things rifmghf reed

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Great service

By

January 13, 2017

club

My room included an excellent view of the Canadian land over the falls. Everything worked out for me. But there is no complimentary breakfast like anybody else. Very close by the falls state park which was a plus.

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Great deal for a 1 night stay

By

January 13, 2017

Hotel has more amenities for kids than I realized. The arcade and pool would definitely have me coming back. We stayed here for a night before an early flight. Great price and nice hotel.

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Comfortable stay for less

By

January 10, 2017

club

Staffs are great, satisfactory cleanliness, overall good experience; except for the washroom fixtures- need to update shower

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Great Value and Service

By

January 09, 2017

club

The staff were very helpful and accomodating. The breakfast was excellent and the rooms were clean. There were more than ample amounts of towels and the Keurig Machine and coffee in the rooms were a nice touch.

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Niagara Falls NY

By

January 08, 2017

club

Excellent hotel with very friendly staff and clean room

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Worth the money!

By

January 05, 2017

club

This hotel is too close to the Niagara Falls. I didn't had to take my car out until check out. Restaurants, Falls, Aquarium are walking distance.

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Great service

By

January 05, 2017

club

Tony is an exceptional employee. The room was comfortable and clean. Liked having tonyromas in the hotel. They were also friendly and great service. Will stay here again

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My vacasiones

By

January 05, 2017

club

This place was a relaxing and peaceful place to stay ,helpful people it was great for my kids

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