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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
79%
のお客様がこのホテルをおすすめしています。

総合評価

4

XXに基づく 2266 お客様レビュー
79%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2266お客様レビュー

  • 5 スター
    1113
  • 4 スター
    534
  • 3 スター
    262
  • 2 スター
    178
  • 1 スター
    179

Not satisfied

By

7月 03, 2021

Not satisfied with the staff breakfast and not at all with the property

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cleaniness

By

7月 03, 2021

club

the entrance to the hotel is very dirty, elevators very dirty, swimming pool very dirty. i know your under staffed people dont want to work, but this made me very nervous.

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Perfect location

By

7月 03, 2021

Very near to the fall, clean and comfortable hotel, you can visit the fall any time , accessible and no need to take out your car every time to visit fall.

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Very old facilities

By

7月 02, 2021

platinumelite

The hotel is very out-dated. Old carpet makes it looked not clean. Hotel employees are all friendly. Location is great, very close to the falls.

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Recent stay

By

7月 02, 2021

The room was clean, staff was friendly and the bed was comfortable!

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Great location, but staff can forget about you.

By

7月 02, 2021

club

Location is perfect. Bed is perfect and comfortable. Room was good. Staff was horrible. Room service did not visit my room for my entire three day stay even after asking the front desk for them to visit my room. I felt ignored as a guest by the staff.

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Fine except

By

7月 02, 2021

The hotel itself is nice enough, the pool is good, the anchor bar serves okay food and the location is stellar... being just across the street from the park is great.

The negatives:
The fire alarm went off multiple times forcing an evacuation twice at night for what we were later told was a malfunction due to humidity? The pool was never stocked with towels. And getting fresh towels delivered to our room took hours and hours despite multiple calls and visits to the front desk.

I believe this hotel may be suffering from a staff shortage but I’m not positive.

That said, it’s still a recommended hotel for the area and I would stay again.

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None

By

7月 02, 2021

club

N/a I don’t really have anything to say here. The Ac didn’t work in the room, other than this the stay was fine. The lobby does get a bit loud.

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Niagara Stay

By

7月 02, 2021

club

I usually don't write reviews, but for the cost of this hotel, I expected much more. Especially since it is a Holiday Inn. First, the ceiling in our room had tape on it and you could see there were remnants of a party of some sort. Then we noticed a large stain on the curtains that looked like vomit. The TV kept losing channels and would not play HBO except on the first night. The cleaning staff were in the hallways and they were very nice and helped out when my daughter threw up on the floor, but we had to go find someone to clean because no one was answering the phone. We were only able to eat in the hotel for breakfast one day because they ran out of space for us every time we tried to go there to eat. After not being able to get breakfast there, we were sent off to find somewhere. No one offered to tell us that there was a place across the street called the SPOT and we had gone out the hotel in the opposite direction. We stopped at another hotel trying to find breakfast and they gave us 10% coupons for the SPOT and told us where it was located. Also, the hotel seemed very humid. Although the pool looked nice, it was in the middle of the hotel and it was causing that humidity.

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Family Trip

By

7月 01, 2021

club

Brother and I stayed here while we toured the Falls. It is in a great location. Facility was clean and comfortable. The staff was friendly and helpful. Nice attached restaurant/bar.

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Agua, naturaleza y vida

By

7月 01, 2021

Muy bonito y personas buenas. Me fue bien. Mi esposa y yo descansamos bien.

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Keep looking

By

6月 30, 2021

I would never recommend this place. Dirty, bugs all over the curtains, fire alarms in room do not work, hot water does not work, air does not work. Biggest waste of money I’ve ever spent.

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