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Rated 3.7 out of 5 by 459 reviewers.
Rated 1.0 out of 5.0 by Horrible Stay Everything was not good at this hotel. I would recommend another hotel in the area. August 4, 2014
Rated 3.0 out of 5.0 All good except for shower Hotel was more than adequate, and a great location for exploring Niagara Falls. Only glitch was when we went to shower in the morning, only to discover that there was NO SHOWER CURTAIN. We brought it to the attention of the manager, but basically were told that there was no way to get one prior to our departure. Not a huge deal, but a bit of an inconvenience and not handled well by staff either immediately or at checkout. August 3, 2014
Rated 2.0 out of 5.0 Below Expectations Rooms need to be better, the whole hotel needs a refurbishment. August 2, 2014
Rated 5.0 out of 5.0 by Great Customer Service Rooms were nice size. Beds were comfortable. Staff at front desk and in restaurant were excellent, very happy, and willing to assist. Would stay at this hotel if ever in the area again. August 1, 2014
Rated 5.0 out of 5.0 by location and room -- all excellent Great location, walk-able distance to fall. Great place. July 31, 2014
Rated 4.0 out of 5.0 by Great Service It is very close to falls and liked the room and will come again July 31, 2014
Rated 5.0 out of 5.0 by everything was very well worth the price This is the second time we have stayed at this facility and found it to be just what we needed. The rooms were very good and well maintained. One of the rooms we had, as there was two parties involved, had a slight problem that was taken care of swiftly and professionally. The bellhop that assisted us on arrival went beyond the call of duty in assisting us in a room assignment. Very good location and would recommend it to anyone. Thank you July 29, 2014
Rated 5.0 out of 5.0 by Great location and friendly staff Great price and very nice place. We came for vacation w kids and pool hours were great and cafe/bar staff was great and food was fabulous. July 29, 2014
Rated 1.0 out of 5.0 by SO Disappointed The lobby looked nice but anything past that was not so great. The room smelled, it was dirty, the floors were coming apart, the tank lid tot he toilet didn't go to it so it was open. noise in the hallway all night, and the sheets weren't clean on one of the beds upon check in! Don't waste your money. the ONLY reason this hotel has a 4 star rating by most has to be because of location but not the cleanliness and comfort. July 29, 2014
Rated 4.0 out of 5.0 by Good location Hotel is a little old (especially elevators) but most of the American side hotels look older. Front desk staff is friendly. Good location within walking distance of falls and Canadian side. If you don't want to deal with the heavy tourist traffic of Canadian side than I would recommend. Be prepared for high tourist prices. I recommend not eating in tourist type restaurants everyday. July 28, 2014
Rated 5.0 out of 5.0 by Great location, clean rooms We enjoyed our stay at the Holiday Inn. The location was ideal, as it was within easy walking distance of many of the attractions such as Maid of the Mist, Cave of the Winds, the aquarium, and the Canadian border/Horseshoe Falls, the casinos. Check-in was easy, the room was clean, and we had a view of the Tower and the mist from our room. The television had a lot of choices, the internet worked easily, the pillows were great. We did not spend much time in the room. We had a great dinner in the restaurant, but the breakfast buffet was only so-so. The pool was clean and the kids went in; it was sporadically crowded, but mostly pretty empty. Towels were readily available but they were small. I would recommend this hotel to families going for the Niagara experience. One thing I did not like about this hotel was that they do not tell you of the Discovery Pass, and try to sell their Grayline tours. I could see this option for older persons who cannot walk much, but for families, the better option is the Discovery Pass. July 28, 2014
Rated 3.0 out of 5.0 by Good location but needs renovation Though the property location was great, the rooms and bathrooms really were old and outdated. We saw boards saying that the property was planned to be renovated soon. Didnt try the food. Grayline tours desk as well as the tour was very good and convenient. Front desk always had a lot of wait time. but staff were good, may be it was because of holiday season. July 27, 2014
Rated 5.0 out of 5.0 by Great place :) For booking a last min. trip it was wonderful. Everything was walking distance and the staff was great. The breakfast in the morning was yummy! The room was clean and comfortable. I say....."stay at Holiday Inn Niagara don't look any further book now!" July 27, 2014
Rated 4.0 out of 5.0 by Great Location Easy access for sightseeing. Friendly staff and clean rooms. July 27, 2014
Rated 3.0 out of 5.0 by room It was a nice hotel however the bed that we had sqicked so bad every time someone rolled over the mattress was rough. The shower curtain didn't stay in place it kepted falling to the middle an it got the floor all wer. It looked like the whole curtain rode was going to fall off. When you went to shower you could here the other people in the shower next to you. The bathroom didnt have any eventalation so it was so steamy. July 27, 2014
Rated 5.0 out of 5.0 by comfortable great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! July 26, 2014
Rated 4.0 out of 5.0 by Great Location Great Location, great staff. Hotel needs renovation, maintenance department don't do a good job, mildew around bathtub, caulk around bathtub needs to be replaced at least every 3,4 months, peeling wallpaper in bathroom. July 26, 2014
Rated 5.0 out of 5.0 by Fun time friendly staff and convenient location to visit the Falls and other surrounding attractions July 26, 2014
Rated 1.0 out of 5.0 by Awful. Stay in Your Car you will have a better night This is by far the worst hotel I have ever stayed in, and I have stayed in hundreds. Let me share some of the problems. First the toilet would make a loud sound or refilling the bowl every 3-5 minutes. There was no way to stop it. Second we ordered food for the kids via room service, mac and cheese and pizza. Both kids meals. I asked if we could order drinks from the bar and they said yes. I asked for a mojito...he had to ask but no they don't have those. I asked what white wine they had. He didn't know. Didn't ask, just I don't know. So I said bring me two glasses of whatever white wine you have. He said it would be there in 20 minutes. At 30 minutes they called to say it would be another hour. They had too many customers. We were stuck, too late to bring the kids out and start this over. I went to get something at the car and the restaurant was nearly empty. When the food finally arrived 1 1/2 hours after ordered they were missing one of the kids drinks. He said they didn't have it so he just didn't bring up the second child's drink. What? And then there were no desserts as promised on the room service menu. I could go on but you get the picture. Avoid this hotel. July 23, 2014
Rated 2.0 out of 5.0 by poor matress, poor service response to complaint I probably would not stay at this Holiday Inn again based on my recent experiences July 22, 2014
Rated 5.0 out of 5.0 by 酒店不错 在该区域位置很好,酒店也比较整洁,对于游览尼亚加拉大瀑布而言是不错的选择。可能是在著名景区的原因,价格不低,但在当地算性价比高的了。免费停车和上网很有用。 July 22, 2014
Rated 4.0 out of 5.0 by excellent location we enjoyed our stay was within walking distance to all attractions food at the restaurant was excellent and reasonably priced staff was friendly our room was spacious and comfortable elevators seem a little old and pokey swimming pool looked clean but there was a lot of debris on the bottom the morning we had the breakfast buffet the food was excellent but it was extremely hot in the room all in all i would recommend this hotel July 22, 2014
Rated 4.0 out of 5.0 by Great Staff - Great front desk staff - Quick response to needs un the rooms - Spotty internet connection July 22, 2014
Rated 4.0 out of 5.0 by Comfortable room was clean and bed comfortable. Had the braeakfast buffet the next morning and everything was very good. Hotel is close to everything. July 21, 2014
Rated 4.0 out of 5.0 Laundry The only bad experience we had at your hotel was the laundry. When we decided to wash our clothes, there was a few trash bags (filled) inside the laundry and there was only one machine to wash and one to dry for a hotel with hundreds of rooms... Another thing that you should put some thoughts about is to renew the breakfast area to a more breatheble one. The restaurant where we had breakfast is really claustrophobic, although the staff is absolutelly friendly. Overall we had great time. Thank you! July 21, 2014
Rated 1.0 out of 5.0 by Worst of 3 Holiday Inns in 1 week I was sorely disappointed. I paid the most for this location and got the least. Let me start off with the staff was very kind and pleasant and then it went downhill. Elevator: slow and small (holds 6 people) and you share with the cleaning staff, one of the buttons worked if you pounded on it. Our room door didn't shut on its own, we had to pull it closed. I heard every noise outside my door, through the wall with my neighbors and while showering I got to enjoy someone else's music and their children voices. No complimentary breakfast. Free wifi only is worthy if you can get on and stay on - although the connections said they were strong, I was unable to get on and my son kept getting kicked off (and he's computer savvy). Pricey restaurant among other pricey restaurants: why not have the reasonably priced menu. The little bathroom freebies: the other 2 Holiday Inns I stayed at this week had 6, this one only 3. This is the occasion when the little things add up. Holiday Inn needs to consider imploding this building and rebuild. July 20, 2014
Rated 5.0 out of 5.0 by Very nice extras We really enjoyed our stay and very much appreciated the extras including the in room fridge, coffee-maker, and complemntary Wi-Fi. As well, we really enjoyed the good sized swimming pool. We will be back! July 17, 2014
Rated 5.0 out of 5.0 by Excellent Service The hotel staff was extremely helpful and friendly. I would recommend this hotel for a comfortable stay at a reasonable rate. July 16, 2014
Rated 4.0 out of 5.0 by Great Service The front desk personnel were exceptional! They were very friendly and helpful each time we approached the desk. The pool and restaurant were nice for our family. The room was clean, though it needed a little maintenance/updating. This was very minor compared to our overall experience and i think they are planning to remodel soon. The location was very nice, a quiet location not too far from the falls park. July 15, 2014
Rated 1.0 out of 5.0 by stolen Location to Niagra is wonderful. Staff is helpful as I found out when we went to leave and my daughter found her money to have been taken. Left KY went straight to Niagra upon checking in her money was with her in the room and she did not take it out until we were preparing to leave when her wallet was found empty. I went back in to file a report. Talked to the manager and upon them checking into it there was nothing they could do to help because no cameras are in the room and and the cleaning lady had been with them for years. My daughter is a Chrisitan and had worked hard for her money to take and spend on a family vacation. Hope whom ever took the money needed it more than we did. I would not use this hotel or any other HI again. I know they have to proof and I am a complete stranger. However, I know she went in with the money and came out with nothing from the hotel. Bad experience when on a family vacation. July 15, 2014
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