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Rated 3.7 out of 5 by 420 reviewers.
Rated 5.0 out of 5.0 by Great Time Hotel staff was very friendly room was good bed was great close to everything great place to stay July 8, 2014
Rated 5.0 out of 5.0 by Good Good stay, receptionist at the counter was good when I arrive and guided us properly. I like the suit and all facilities. Wifi was disconnected at times. Mattress wasnt great, I have expected better than what was provided. July 8, 2014
Rated 3.0 out of 5.0 by I've been to many better Holidays Inns The staff at this hotel was terrific. The hotel itself seemed like it was in definite need of a remodel July 6, 2014
Rated 5.0 out of 5.0 by Friendly and extremely helpful receptioinst. It was a great experience. Very conveniently located to the Falls -- within walking distance of all attractions. Very friendly and extremely helpful receptionist. July 6, 2014
Rated 3.0 out of 5.0 by Niagara falls Holiday Inn Very near the falls and easy access to highways. However, the bathroom was not clean and the staff were trying to hard to please and called us multiple times to see if we were OK, once when we were sleeping and that was irritating. July 5, 2014
Rated 4.0 out of 5.0 by first time in the area Check in staff was exelent very helpful and friendly offered assistance on everything July 4, 2014
Rated 4.0 out of 5.0 by Great location I enjoyed the location - walking distance to the park and Niagara Falls. July 4, 2014
Rated 5.0 out of 5.0 by great stay the hotel was located close enough to the falls to walk over. The parking was nice and big enough for all guess. The hotel was clean and the staff was very helpful. I will stay in this hotel again if I return to the falls. July 2, 2014
Rated 1.0 out of 5.0 by Very disapppointed with stay Very rude staff. they do not attend to guests needs. No signs were put up for any facility disorders. July 2, 2014
Rated 5.0 out of 5.0 by Very friendly service Staff very friendly..quiet atmosphere. Nice location near Niagara Falls July 1, 2014
Rated 4.0 out of 5.0 by Nice area to stay at the Falls We took a short trip to Falls last week. The hotel was relaxing and my kids actually enjoyed the pool at the hotel than the Falls. The first room we got was not clean, but the front desk staff changed my room. I stayed at the 6th floor and you can't see the Falls at the height. If you want to see the firework, you can walk to the park (~5 mins with kids) I am a Platinum member, but don't expect to get anything other than one free drink. I called the front desk few times to get a shaving razor, but it never came. July 1, 2014
Rated 5.0 out of 5.0 by Comfortable Stay The Hotel was nicely located to where we could walk to our destinations while staying here. When we checked in we requested to have a view of the parking as we had come on our Motorcycles and wanted to be able to keep an eye on them. All staff greeted us every time we came across them and did seem concerned that we were enjoying ourselves. June 30, 2014
Rated 5.0 out of 5.0 by Niagara Fall, NY Good Hotel and rates were reasonable, rooms are in good condition, walkable distance to Maid of Mist and state park attractions. June 28, 2014
Rated 2.0 out of 5.0 by Not worth the money The staff was not the friendliest. The room was dirty and not well kept. The air condition did not get the room cold. The beds were not comfortable. The only thing going for the hotel was its location. I would not stay or recommend this hotel to others. It was not worth the money. June 28, 2014
Rated 5.0 out of 5.0 by Amazing sights! Thoroughly enjoyed our stay at Niagara Falls. Having a comfortable room to go back to was definitely helpful. June 27, 2014
Rated 1.0 out of 5.0 by Uncomfortable Beds and Stinky Room Room smelled heavily of smoke, that old, seeped-into-the-walls kind of musty smoke that will go away only with Kilz and fresh paint/wallpaper. The hallway reeked of Carpet Fresh or other powder, which should have been an instant clue that our room might smell. Mattresses were extremely hard. We reserved a room for a family of 4, yet only 3 sets of towels were provided (easily fixed, but annoying on top of the smelly room). The air conditioner was the loudest we've ever had in a motel/hotel. We took a 13 day road trip, staying at IGH hotels/motels every night except one, and this hotel was - by far - our only bad experience. We were only at the hotel for one quick overnight, but the front desk staff and restaurant staff were polite and friendly. June 26, 2014
Rated 4.0 out of 5.0 by good service I have to say we were shock that the maid services missed our room one day. But after we reported what had happened. The staff took care of us with new towels and we got breakfast the next morning on the hotel. I thought that was a nice thing to do for me and my wife. June 21, 2014
Rated 3.0 out of 5.0 by Niagra Falls Holiday Inn Express Staff at front desk were knowledgeable and friendly. Room was average. The Room and bathroom could of been cleaner. Slow elevators. Hotel seems a little dated. Location to Falls is great . June 19, 2014
Rated 4.0 out of 5.0 by Great location Hotel is located conviniently close to falls. I felt the infrastructure needs some improvement. Elevators are not good. Microwave(at lobby) looks very old and kept tripping frequently. Other than that the stay was ok. Beds were comfortable, bar was good, breakfast buffet had nice variety. June 18, 2014
Rated 1.0 out of 5.0 by Average staff, bad rooms and overall stay Staff was alright. They did what they are supposed to during check-in and check-out. Rooms, lobby, corridors, elevators were dirty and remained so for two full days.Noise outside was loud and woke us up after midnight. Elevators were not functioning properly and caused a lot of traffic jam. All this in weekdays when crowds are less, not sure how they would handle weekend and long weekends. Hotel does not even have a big sign board which helps visitors locate it. June 17, 2014
Rated 2.0 out of 5.0 by Old and noisy hotel I only visited the hotel for one night and was quite disappointed by the quality of the room. Everything felt very old. The bedroom was smelling humidity. Morning was very noisy. June 17, 2014
Rated 5.0 out of 5.0 by Picked the RIGHT Motel We enjoyed staying at the Holiday Inn Niagara Fall. It was the perfect spot to walk to the State Park (passes are less than on the Canadian side) and then go over to Canada to see the falls at its best. -- Glad to say the room was comfortable, clean and the air conditioning perfect. -- Used the restaurant for breakfast and was very pleased; no need to hunt for a place to suit everyone. June 16, 2014
Rated 1.0 out of 5.0 by Worst Experience Ever This was the worst experience ever think twice about booking at this hotel June 16, 2014
Rated 5.0 out of 5.0 by Excellent vacation experience!! We have been staying at this hotel for our yearly vacation at Niagara Falls for the past 14 years! LOVE IT!!! This hotel has everything that you would ever want or need in the hotel for all ages! June 14, 2014
Rated 4.0 out of 5.0 by Wedding Ring I left my wedding ring at the hotel at the time of check out by the time I realize it I was a the airport. I course was frustrated, I had that ring for 25 years! I called the front desk staff and a young lady named Rocksy..(not sure on the spelling) answered the phone I told her my dilemma and she quickly went into action sent someone to my room and found my wedding ring. Imaging my ring was found! I told her I needed to get it back and she overnight it for me. There a lot that has to happened for me to get my wedding ring back. The honesty of this lady and staff made it possible for me to have my wedding ring back. I really appreciated! Thank you! June 13, 2014
Rated 4.0 out of 5.0 by Accessible shower Did not drain very well, flooded the floor in the entire bathroom, and had to use many towels to keep up with water flowing in wrong direction. June 11, 2014
Rated 2.0 out of 5.0 by nice view nice location but and issues with the tour guide and no clean towels June 8, 2014
Rated 2.0 out of 5.0 by Bad Choice The hotel is very old and rooms are really outdated with vinyl floors that have seen better days. I have severe allergies and the air conditioner had fur coming out of the vent and when taking a shower I looked up and the vent was so dirty I about got sick. I then understood why my allergies were in high gear. The mattress was not on the newer side and due to everything it was a poor night. However, the food at the bar was excellent and so was the service in regards to the bar and the front desk. I would not return there and would personally not recommend. June 7, 2014
Rated 5.0 out of 5.0 by Excellent hotel close to falls Staff was excellent. Janet and front desk staff were quick and efficient. Very helpful in giving directions and attractions. Hotel food and beverage was excellent. Nice place to relax and walk to Goat island and enjoy the sound of Niagara River and the Falls. Great value with ample parking space. Front desk will work for late checkout. If you are visiting Niagara Falls - check this hotel. IHG Gold Member - RM June 6, 2014
Rated 3.0 out of 5.0 by Stay at HI Niagra The staff were very good. The rooms, lobby, restaurant definitely needs an urgent makeover. June 5, 2014
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