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Rated 3.7 out of 5 by 542 reviewers.
Rated 5.0 out of 5.0 by The Finest Stay Ever At This Hotel For My Birthday Melissa and Victoria in Guest Services coordinated a most memorable stay for my birthday. The Holiday Inn in Niagara Falls, NY has valued my repeat business in numerous ways over the years from Guest of the Day recognition to breakfast and dinner vouchers for my brother and I. Have never stayed at a Holiday Inn property where each and every staff member truly appreciates my business! No matter how busy they are, they acknowledge me and always ask about my stay. Their Peppertree Restaurant is always a highlight of my stays here working with servers like Steve and Kelly. Had a chicken pasta alfredo dish with vegetables for dinner on this stay at it was outstanding. And the ice cream sundae for my birthday was a real treat! The staff in the hotel even signed a birthday card! Their Housekeeping staff led by Diane and Brenda always have my suite ready for an early check-in. Their suites are very roomy and have a door separating the living and sleeping areas and have a regular king size bed, along with a pull out sofa bed as well. There are two tvs, a refrigerator, microwave, brand new carpet, and a large bathroom with good counter space. By mid summer, the Hotel will be fully renovated with a new Tony Roma's restaurant, a two floor video arcade, a new Priority Club Lounge, a newly refurbished atrium pool area, lobby, and much more! Come see for yourself why the Holiday Inn Niagara Falls, NY is such a wonderful hotel with a caring staff, and very soon with some very significant renovations and enhancements, it will be even more appealing! May 31, 2015
Rated 4.0 out of 5.0 by Lobby is new, rooms are aged The lobby has recently been updated but the hotel rooms themselves need serious repair. I felt as if I was in a hotel built in the 1970s. No bottles of water in room for IHG Rewards Guests. Windows do not open. Only food options in area are Indian Cuisines - not a bad thing but just know before you go. May 29, 2015
Rated 3.0 out of 5.0 by Decent stay Do not expect too much from this hotel. Only great thing about this hotel is location. The staff and restaurant services are pretty poor. Also, the furnitures and overall look of the hotel is dated. May 28, 2015
Rated 1.0 out of 5.0 by Worst Holiday Inn When someone says to stay on the Canadian side...this hotel is the reason why. The internet barely worked...the rooms on the first floor were dark and dank. I would have called the front desk...but my phone did not work. The brunch service was the rudest I have ever dealt with, "it's gonna be a while" was the exact quote when we walked into the dining area. No greeting of the day, just rudeness. May 28, 2015
Rated 5.0 out of 5.0 by comfortable bed,nice motel. the staff were very friendly,the mtel was very clean,well taken care of..comfortable bed,clean room! May 27, 2015
Rated 4.0 out of 5.0 by Great Overall Great overall stay and close to the falls. Excellent Staff. May 26, 2015
Rated 1.0 out of 5.0 by Run Down Hotel was run down inside and out. They are remodeling, so perhaps this will change. Staff was friendly and helpful. May 26, 2015
Rated 4.0 out of 5.0 by Generally a good experience Hotel was nearing the end of a remodeling project. There were obviously some remaiing items to finish up but this did not affect our stay. The staff was outstanding. The restaurant food was very good. The location was within walking distance fo the Falls, the casino and at least one restaurant. A few suggestions: The bathroom sink was slow to drain. The bathroom hot water was set to a dangerously hot level. The toilets need larger seats. Our view was of a building wall a few feet from our window. However, I believe this was the exception. Most rooms seemed to have a good view but not of the Falls themselves. May 22, 2015
  • 2015-06-02T12:49:41.257-05:00
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