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Rated 4.0 out of 5 by 450 reviewers.
Rated 5.0 out of 5.0 Upgrade We were upgraded due to our status. Staff was very friendly. Will be back again. December 23, 2014
Rated 5.0 out of 5.0 by Early December to Remember For a family of five and a nephew, my biggest concern was having enough room for everyone to sleep, and relax after spending the day in Universal Studios . This room provided ample space, privacy, and convince for the whole family. There were two separate sleeping quarters. Both had its own bathroom and a door for privacy to each separate space. The living room was spacious and had a mini fridge, microwave, and sink that we used for storage and leftover reheat. The rooms were in good condition, clean, and had separate cooling for the rooms. It was a really great place for the price and quality. There was a shuttle that would take you to the park, but we had teens with us and so my family walked to the park every morning and walked back during the evening. The distance was convinced as my husband was able to return to the room if he got tired while the kids stayed in the park. I did not have to worry about packing extra clothes since they came back to the room to change. We never ate from the Hotel itself since access to City walk was free. We were able to dine there and catch a movie without worrying about shuttle times. December 21, 2014
Rated 3.0 out of 5.0 by Good location for Universal Studio Good location for Universal Studio. The room is comfortable. There are three things I would suggest. When I plan to check my luggage in last day, the stuffs didn't arrive immediately. We only can bring our luggage to Universal Studio because we need to catch up free shuttle. Another thing is that stuff told us we can take free shuttle, but didn't tell us we need to get the tickets from travel agency first. In the morning we walked to Universal Studio. In the afternoon we cannot take free shuttle because we didn't get the tickets from travel agency first . Third thing is that only TGI FRIDAY is dining place. I don't think that they provide good quality food and price. It is worth than other Holiday Inns I stayed before. December 18, 2014
Rated 5.0 out of 5.0 by Excellent location Comfortable room and great location for Universal Studios. Excellent service from staff. Walk to park (I mile to gate) or take free shuttle. December 17, 2014
Rated 3.0 out of 5.0 by Great for families, not so much for others This is a large hotel conveniently located to the Universal property and not far from International Drive attractions. I was there on business travel by myself so I did not fit the demographic this hotel was built for. Some things that irritated me included one ice machine for the entire first floor which was so far from my room I almost had to drive around the hotel to get to it. I had a suite at the end of the hall near the exit to the rear parking lot. That door slammed loudly every time someone went out or came in. The front desk directed me to a breakfast buffet next door at TGI Fridays. The first morning I tried this suggestion. It was horrible and to be avoided. There are a lot of other options close by. On a positive note, the guest laundry is one of the better ones you will find at any hotel. December 16, 2014
Rated 4.0 out of 5.0 by Location! This is a great place to stay. The location is central in Orlando and convenient w/fee parking - including special parking spaces for IHG rewards members. Unfortunately, during our stay there was a broken water pipe on the 8th our wing. The water was turned off in our wing for a while. The staff was great through it all though and resolved the issue quickly considering! December 15, 2014
Rated 4.0 out of 5.0 by Pleased with the accommodation room & the front desk was very pleasant and help. I would both stay again when in the area as well as recommend this property. We were well looked after and enjoyed it close proximity to Disney entertainment properties. December 15, 2014
Rated 2.0 out of 5.0 by Good location but disappointing experience We stayed here because of the location but next time we would try across the street at a different hotel. While Sunni at the front desk was friendly during check in, every time we stopped at the Guest Services counter the staff was rude and made us feel like we were wasting their time. The hallways were dingy, musty and outdated. The room was okay, nothing special, but the TP and Kleenex couldn't even be considered one-ply they were so cheap so be prepared to bring your own. The sheets and towels were old, had stains and some were torn. Overall it was a disappointing hotel with the location being the one redeeming quality that they seem to rely on too much when it comes to guest experience, especially when they have competing hotels right across the street with the same location. December 15, 2014
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