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Rated 4.0 out of 5 by 641 reviewers.
Rated 5.0 out of 5.0 by Good property I was looking for a good property away from the convention center but close enough to get to. Staff was excellent, room was perfect. I would recommend this one highly. July 6, 2015
Rated 5.0 out of 5.0 Friendly staff We really enjoyed our stay. Front desk staff were friendly and husband actually needed medical attention and an associate at the front desk found a place where I could take him right down the street from the hotel.The only draw back was on the day of check out cleaning staff knocked on the door at 8:45 wondering if we were finished. Check out is 11am and I felt rushed trying to pack and clear things from drawers and the bathroom. I understand the need to prepare for the next guest but maybe a print out should be given to the cleaning staff in the morning of people who have actually checked out and they could start there first without rushing guests. July 5, 2015
Rated 5.0 out of 5.0 Excellent hotel but misleading My family & I had a great visit to Orlando and would definitely recommend this hotel to friends and family. Unfortunately we didn't have time to experience the pool but maybe next time. The one thing that was misleading was the fact that it states you can walk to Universal in 10 minutes but it's a lot further than that. We ended up driving both days & paying for parking each day ($17/day). BUT it's very convenient & the staff was awesome. July 5, 2015
Rated 5.0 out of 5.0 by Love it here!!! This hotel and location was PERFECT!! The staff was very friendly and helpful. The entrance to Universal Studios was directly across the street. Close to International drive and lots of places to eat. The room was nice and the hotel was very clean. We even bought our park ticket in the lobby. Will definitely stay here again!!! July 4, 2015
Rated 5.0 out of 5.0 by Amazing Service, fantastic hotel! My partner and I stayed here for thirteen nights in June. From the minute we checked in at Reception, the staff were second to none. There wasn't one member of the team of staff that was any less than willing to bend over backwards to help us out with any request we had. Imelda (not sure of spelling!) on Reception was so friendly and helpful to me many times during my stay, and Wade the security man was always happy to get my parcels for me from the post room and help me carry them to my room. I can't get over how lovely everyone was! The Reception area was lovely, plenty of chairs to sit and wait for taxis and things. The pool was great, good size, and deep enough and wide enough to actually swim in. It was clean and well kept and the water was the perfect temperature. Loads of sunloungers and a kiddie pool too. The room was really nice, it had everything we wanted. Fridge and microwave were both clean and fully functional, there was a well-stocked coffee/tea maker as well. Beds were comfortable, the pillows were really nice! And plenty of blankets too. The room was spacious and really nice to relax in too. There weren't many plug sockets throughout the room, but we had enough just the same. The beds were a bit on the narrow side but my partner and I are both thin so that wasn't an issue for us (although my partner may disagree, my knees and elbows are everywhere when I sleep!) The room was well cleaned every day, the housekeeping staff were all very friendly and great at their jobs, they always had a big smile and greeting for us as we passed them in the hallways. Bathroom was really nice, huge mirror and the shower was perfect, easy to use and good strong flow of water. We didn't get breakfast in TGIs, but we did eat there a few evenings, the food was really good every time. There's also plenty of other food places within walking distance - there's also a Walgreens five minutes away which we used for drugstore purchases and snacks for the room. We were in Orlando for the theme parks, and this hotel is in the perfect location. Literally right across the road from Universal's entrance. A 10 minute walk to Citywalk, they do have a complimentary shuttle there but we were more than happy to walk as it is so close. There's also a complimentary shuttle from Universal to Seaworld, Aquatica and Wet'n'Wild so it's easy to get around. There's free parking for residents as well, we didn't drive though. We're getting married in Orlando in 2017 and have already recommended this hotel to our guests as a great hotel to stay in while they're around :) Will hopefully be back ourselves to stay there at some stage, loved it! July 4, 2015
Rated 4.0 out of 5.0 by Good value Everything meet my expectations. Only down side is the room has a musty smell unless you turn on the A/C very high. There are limited shuttle schedules for Universal Studio and they fill up very quickly. You have to be present within 24 hours to reserve space on the shuttle. At 4 pm check in, the only shuttle available is 10:30 am. I was told Universal Studio arranges the shuttle, therefore hotel has no control. July 3, 2015
Rated 4.0 out of 5.0 by Close to Parks, Excellent Staff, Very busy location! This hotel is within walking distance to universal studios and the two bedroom suites are spacious. The staff are by far the best asset of this hotel besides location. The staff were amazing and went out of their way to help us with anything we needed. The pool was nice and fun for small children and adults. The restaurant was nice and kids eat free so that was a nice perk. The hotel needs some updating but was clean overall. The carpets in the hallways and rooms could use a really good shampooing or replacement. A few things weren't working in our room like the toaster and ice maker in the fridge but they weren't necessities. The hotel was very crowded when we stayed but there wasn't any noticeable noise, just crowded parking lots and elevators. I would stay here again if I was going to Seaworld or Universal. June 30, 2015
Rated 4.0 out of 5.0 by Buen lugar para descansar de los parques Buen lugar para descansar de los parques y de buena ubicación para el traslado comodo. La decoración puede ser mejor pero es tranquilo para una estancia de vacaciones en los parques de disney June 30, 2015
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