Rated 4.1 out of 5 by 145
Rated 5.0 out of 5.0 by Prush Outstanding in every way
I am a business traveler and have been staying at the Crowne Plaza for the last four years. From management to house cleaning this hotel is excellent!
September 13, 2013
Rated 4.0 out of 5.0 by Judick I would return to this location.
They have the Sleep Number beds & we prefer that sleeping arrangement.
September 6, 2013
Rated 5.0 out of 5.0 by Scrimper Great Summer Getaway
I stayed at this property in July to take my daughter to Worlds of Fun. I understood when booking that this property was quite a ways from WOF but wanted to stay at a Crowne Plaza. I had two small maintenance issues that were both quickly resolved. My daughter absolutely enjoyed the trip. The restaurant on site was very good...we ate there 2 nights in a row. All in all, I would definately recommend this hotel. Even if you have to drive a bit out of the way....it is worth it. Only downside to this was we wanted to check in early. The surly front desk lady said no because they were sold out last night. Not a big deal as we walked around the pool. I noticed through open windows there were vacant clean rooms available. Go figure after we came back 3 hours later, we got one of the rooms that I had earlier noticed. She did not make an effort to get a gold member in early.
August 29, 2013
Rated 5.0 out of 5.0 by shawnsgirl Sleep Number beds are not my favorite!!!
I would have rated everything excellent, except this stay I was put in a room with a sleep number bed. I am not a fan of these beds at all!!! But everything else is amazing!! I "live" in this hotel one week out of the month and never have any issues. Lisa at the front desk is great, she knows me and my co worker by name. Now that is personalized service!!!
August 28, 2013
Rated 5.0 out of 5.0 by rxn010183 Business Trip
I stayed at the Crowne Plaza for a business trip in Kansas City and my stay was excellent. From the check in until my check out the hotel took care of everything that I needed. The room was clean, the WI-FI worked great and the breakfast was delicious and priced properly. I would recommend this for anyone travleing for bisuness or pleasure.
August 27, 2013
Rated 2.0 out of 5.0 by Hskrbuckia You get what you pay for
Stayed at the hotel for a conference. First experience was the hallway to the conference rooms smelled like sewage. Get to my room later and the room itself looks nice. The desk was comfortable for work, the bathroom was very nice. I was excited to see the sleep number bed because I have had great experiences with them in hotels in the past. These had to be the bargain basement versions, because it was more like an inner tube than a bed. Below 50 and everything sunk towards the middle of the bed. Over 50 and the middle was the high point and everything rolled to the edge of the bed. Needless to say, I spent three sleepless nights trying to get comfortable. The breakfast buffet had high and lowlights. Each day, at least one of the items was extremely cold ( eggs, potatoes primarily). I must say the pico de gallo was delicious.
All in all, not my favorite hotel, but I did only pay a pretty low price.
August 21, 2013
Rated 3.0 out of 5.0 by Chloe1987 Room in front of hotel
If I stay again I would ask for a quite room .you can hear the highways from the front of the hotel
I would have be nice to have coffee in the lobby
Fresh fruit and water
The front desk was nice and helpful
August 19, 2013
Rated 5.0 out of 5.0 by HJL58 Nice clean room and great service
We enjoyed our stay and would recommend others to stay there as well. The service and staff were excellent! Will stay again and again!
August 18, 2013
Rated 5.0 out of 5.0 by truknjohn Unparalleled service with family treatment
.I have stayed at numerous hotels through the years with my employment; I stay at the Crowne Plaza in Lenexa twice a week. The front desk staff, especially Lisa and Patina always greets me with a smile and welcome me as if I am family. Being away from home as much as I am it’s nice to come to a place that’s as welcoming as the Crowne is. I am always pre-checked in my same room is waiting for me it’s clean, well maintained and stocked. I don’t pass anyone at the Crowne that they don’t say hello and smile. It all lends to a total environment of a familiar atmosphere.
August 18, 2013
Rated 3.0 out of 5.0 by Blondie58 Guest Service
I was concerned when I went to check in and according to your records I was already checked in. Your staff and myself was confused since I hadn't checked. Your staff had to get a supervision to check and make sure my room was not occupied and then process my check-in again. The person at the front desk said she just accidentally registered me as checking in. I have never experienced anything like this before in all my years of travel. My check was late at night around 10:30pm!
August 5, 2013
Rated 5.0 out of 5.0 by EileenSoccerMom Hotel Staff So Accommodating at During Youth Soccer Nationals
My thanks to the entire Overland Park Staff at the Crowne Plaza. They were so willing to help the team families by answering our numerous questions and responding to our pleas for supplies. They provided technical /audio/video support and easily allowed our use of the public spaces and banquet rooms.
Jerry, the manager, met our concerns with kind responses and immediate support.
Team mom, Eileen
August 1, 2013
Rated 5.0 out of 5.0 by Skills Excellent Staff
Great experience, excellent and accommodating staff. Matt, Lisa, Pattina, Paula and the rest of the staff met our needs and worked with our group in an positive and professional way. Thank you!
July 16, 2013
Rated 5.0 out of 5.0 by Terri57 Very accomodating
We had 6 families staying for the weekend. The staff was extremely accommodating to all of us. The lobby area is wide open for visiting and when the lobby and pool area closed at 10:00, they directed us to another room so we could all stay together to visit.
The only thing that was rough was having the pool in such a small area where parents could not visit with others while watching the children in the pool area. The pool is very small. It would be nice to have refrigerators in the room.
A little expensive, but overall we had a great experience.
June 28, 2013
Rated 4.0 out of 5.0 by Pmae Hospitality
1.We arrived about 12:40 pm and were informed our room would not be ready until 3:00 pm.
2. Breakfast was to be included, but it was sweet rolls, juice and coffee. we were informed we could not set in the dining area for breakfast, but later that was changed.
3. On Friday night we were shuttled to the VFW Hall for our evening meal and the driver did not know where it was located.
I really expected a bit more hospitality and a " what can we do to make your stay more pleasant".
June 21, 2013
Rated 3.0 out of 5.0 by Sully571 Not what I led to believe
When I made my reservation I was under the impression that I would have a roll in handicapped shower, microwave for my special diet and fridge for my meds. Got fridge for my meds. They have no roll in shower rooms and the only microwave available is the lobby.
Meeting rooms were to small for the size crowd we had in attendance. Sound equipment only worked part time.
Soap and shampoo on first day however no daily renewals.
On the positive side the banquet on Saturday night was excellent.
June 15, 2013
Rated 5.0 out of 5.0 by Tonyway Great service awesome
Marcus is awesome did a great job. Always friendly and remembers my name.
June 15, 2013
Rated 4.0 out of 5.0 by ninee Priority preference
Stay was to facilitate early arriva for local COLOR RUN.
Stay was night of JUE 1st.
Today is the 10th. Still waiting for the $25.00 incidental fee reimbursement on my credit card. Pretty sure the room has been inventoried and re-sold several times by now.
Great hotel staff.
June 10, 2013
Rated 4.0 out of 5.0 by KStraveller Very Comfortable Stay
Clean rooms. Best pillows I've ever slept on. Super comfy beds. Quiet--even with several girls softball teams staying there.
June 7, 2013
Rated 2.0 out of 5.0 by GeneB Disappointing for a Crowne Plaza
We chose the Crowne Plaza for a visit with family mainly because I needed one more stay by the end of the month to get a bucket of extra points. I've stayed in Crowne Plaza properties in the past and they have always been a cut above average.
The staff was friendly and professional upon arrival. No issues there; it's what is expected.
The hotel layout is a bit odd with strange placement of the elevators and some tight turns through the hallways and fire doors to get to the room. A bit funky, but not worthy of a knock-down.
The bar staff was superb. Attentive, knowledgeable, and always there as your drink was running dry. Definitely the high point of our stay.
The major issue, and why I knocked the rating down to only 2 stars, was the room -- the bed specifically. It was a Sleep Number bed, but it was non-functional. We both had trouble sleeping and arose with backaches. The principal reason for staying in a hotel is to get a decent night's sleep, and that need was not met.
I mentioned the bed to the desk clerk upon checkout. She seemed a bit dismissive of the matter, though she was a bit harried with a large group that was staying at the hotel. However about 10 minutes after leaving, she called me on my cell phone to apologize profusely for blowing me off initially. She apologized for the bed and said that she'd turn it over to the hotel manager to address the matter.
I didn't hear from the hotel manager by phone that day (as I expected) but did get an e-mail several days later, again apologizing for the bed and offering either a complimentary stay or some extra Priority Club points. Since I was not sure that I would be needing a room in the Kansas City area within the next year, I opted for the points. I still have not seen any points posted to my account.
June 4, 2013
Rated 5.0 out of 5.0 by rkgemes Love it!
Amazing hotel! Amazing staff. I was recognized as Priority Club member with goodies! I received my free breakfast coupons! The lounge was fabulous! The room clean and cold! The bed was the best thing ever! The night auditor was my favorite person in the entire hotel! He was so nice and chatty! I love the fact that he moved fast to get the kids off of my quiet floor before I could finish my sentence. The entire staff was fast to ensure that I was comfortable! Now that is service! I can keep going on and on about what an amazing experience I had at the property. I would stay there again. I love this hotel! Now this is a great hotel that guests love (at least me anyway)!
May 23, 2013
Rated 5.0 out of 5.0 by Crabster FIRST CLASS GUEST SERVICE
Every time I have overnight Business in Overland Park, Kansas I stay at the Crown Plaza. It's like my home away from home, the Staff is friendly, out going & very accommodating.
May 16, 2013
Rated 5.0 out of 5.0 by Mustang51 Exceptional facility....staff offers super service
Very nice hotel; an exceptionally clean facility that is conveniently located and offers free parking. The employees at this hotel are the Best!
May 16, 2013
Rated 4.0 out of 5.0 by CLMTMM Great Service
Anything we needed they provided. Very friendly and helpful. The breakfast buffet and the bar were both excellent.
May 3, 2013
Rated 5.0 out of 5.0 by montgomery very accomadating staff
I stay in a lot of hotels in KS MO area and this hotel is by far the best value for the ammenities and postive approach by the staff.
April 18, 2013
Rated 3.0 out of 5.0 by DickyDoo Surprised by the outdated-ness
Just a few hours after checking in, my wife noticed water leaking from the room above us into our bathroom. The maintenance staff was quick to respond which is a plus. The room was outdated with stains on the carpet, a CRT tv, and the walls and jambs in disrepair. We expected a higher level of hotel when choosing a Crown.
The bed was great. I wished to have taken it with me.
April 14, 2013
Rated 5.0 out of 5.0 by Man48 Total Satisfaction
Very professional and friendly Personal. I had a very satisfying stay in a comfortable, very clean room and would stay there again and again.
April 10, 2013
Rated 4.0 out of 5.0 by HokieJAM Interesting and Enjoyable Stay
We booked the Crowne Plaza(based on location - close to Lakeview Retirement Village) for a family reunion/90th birthday party for my Dad. Something was always going wrong - 2 hour wait for dinner, ordered a fridge for the room - got a bed, etc. However, the staff was the friendliest and most accommodating of any place we've ever stayed! The dinner that was late was taken care of by the chef. The bed was swapped for the fridge in a matter of minutes. In the evenings we were provided a salon with a TV so we could watch the b'ball tournaments (Big XII & Pac 12). We were also given a special "family rate." The kids loved the pool and hot tub. We had a great time. Thank you to the staff!
March 23, 2013
Rated 5.0 out of 5.0 by truknjohn Great Experience
I really appreciate the attention I get at the Crown. As a Platinum member and a repeat customer I am not only expected but treated like Family when I get there. From the GM to the Maintenence staff every one is there to make my stay the best. I could stay somewhere else but i go out of my way to stay at this Crown Plaza.
March 23, 2013
Rated 5.0 out of 5.0 by shawnsgirl My home away from home
I stay at this hotel for a week, once a month for work. The staff is AWESOME!!!!!!
March 23, 2013
Rated 2.0 out of 5.0 by Bano Not quite up to Crowne Plaza standards
I travel on a regular basis around the country and try to stay exclusively at IHG/Priority Club hotels. That being said, Intercontinental and Crowne Plaza are the highest on the list of brands in terms of amenities and overall niceties. However, I found this Crowne Plaza to be an anomaly... Our room, which was a suite, was shaped like they had taken an old storage room and turned it into a bedroom. The shape and feel of the room as a whole was very odd. But that's really no big deal... the irritants were that the Sleep Number bed did not work which meant you had to sleep on it at the highest setting=stiff as a rock! And the bathroom had little tiny ants that would show up from time to time on the sink counter. There was also a smell in the room that kind of smelled like mildew, or that something was/or had been soaked at some point.
The hotel staff was second to none; especially the dining area! They were absolutely phenomenal and the food was great. From my experience though, I would not brand this hotel a Crowne Plaza... I would brand it a Holiday Inn at best.
March 22, 2013