Rated 4.2 out of 5 by 32
Rated 5.0 out of 5.0 by LBC74 A quality staff who anticipates your needs.
Here on business, I have stayed for a total of 6 weeks now and have been extremely pleased with my experience. Among many, the number one highlight of my stay was, hands down, the 'consistent' customer service. This entire staff, not only saw to every request I had, but went above and beyond by anticipating my needs. They were warm and friendly, always smiling and they have a way of 'genuinely' making me feel that they're happy to see me. I could easily say something unique and positive about every staff member, but I'll shorten to a few who really stood out to me......... Heather at the front desk is so kind and helpful and truly a joy to speak with, Corina in the Restaurant always asked me about my night or weekend and had my breakfast to-go box in hand so I could head right out for work (A thank you to the fantastic Chef by the way), Terry in Maintenance went to great lengths for me when I was having problems with my laptop connection in the room; he even went as far as to try an extension AND take me to their neighboring hotel on the property to double check if it was an outlet issue in the building. I have never seen so many employees cater to the guest to such an extent. Last but not least, Kimberly in Marketing has done an outstanding job making sure I had everything I needed and that I was well taken care of by the staff. What a lovely stay this was; there's no doubt I would return if ever in the area....... especially for the EXTREMELY soft towels and generous shower pressure (we all know that's rare in hotels!) . Thank you to everyone for making a hotel stay, a home! -Long Beach Safety/EMT ; )
October 2, 2013
Rated 5.0 out of 5.0 by olgyska Great hotel great custotomer service
I am very pleasure to stay in this to hotel. Great customer service everything great. I am very love to stay here. I am recommended to every one stay here.
September 19, 2013
Rated 5.0 out of 5.0 by Tonii Wonderful experience
Im looking to relocate to palmdale b/c L.a. is over priced for living.. and everytime I go to palmdale i stay at this hotel. Third time and each time is the same; great service, clean rooms, comfortable beds, friendly staff, clean pool and close to the fwy, food and shopping areas.
September 4, 2013
Rated 4.0 out of 5.0 by MGunsCarr711 Overall Neutral
The site for price is budget neutral as it relates to price points at a location such as this. My frustration is with IHG vice the hotel thereby knocking off several points. Emergency situation caused an arrival delay (1 day) change in plans and as a result was forced to forfeit my Reservation which included meal had I kept the original day. Everything else remained the same One Day - King. Added to this was the attitude of the waitress during breakfast - which presented as arrogance when I explained I did not have vouchers and was willing to pay. Recommendation - confirm everything prior to ......
August 30, 2013
Rated 4.0 out of 5.0 by Fardizzle Pleasant Staff
Upon arrival the staff at the registration was very pleasant and helpful. The room was as expected from Holiday Inn Expresss terrific.
The only thing that I would turned off by was that there was an extra $10 charge for breakfast in the morning.
Other than that, it was a pleasant overall experience.
August 26, 2013
Rated 5.0 out of 5.0 by Diane5432 Compassionate Staff
This property is located within walking distance to the Palmdale Regional Medical Center. When my husband was admitted there for treatment after suffering a heart attack and cardiac arrest, the staff at this hotel was so very accommodating. My daughter and I arrived late in the evening, then one of my sons very early the next morning followed by my mother-in-law at 5:00am. The Cesar was on duty at the front desk and he was able to get us all rooms. I was even provided the use of the shuttle, day or night by the general manager of the hotel. Eleven days later, when my later, when my husband passed away, this staff was caring and understanding. On my return trip back east to be with family, I made a point to spend the weekend at the Palmdale Holiday Inn. The entire staff welcomed me back with open arms. They treat you like family, better than family. I will definitely make a point of staying at the Palmdale Holiday Inn whenever I have to stay in the area.
August 21, 2013
Rated 5.0 out of 5.0 by markmcla Comfortable, clean, and relaxing
My room had a refrigerator and a microwave, which I really appreciate. Also, the room was quiet and clean. -Everything was perfect.
August 9, 2013
Rated 5.0 out of 5.0 by TigerJez59 Positive and well trained staff
Danni working the front desk was very
Professional and Positive. I stay at many
Holiday Inns every year, she has great people
Skills and definitely worth training for upper
July 31, 2013
Rated 4.0 out of 5.0 by Desertfamily One night family stay
Great looking property. Professional staff. Pool and hot tub very inviting and relaxing. Issues with outlets in the room but staff took feedback & advised of replacements in progress property wide. Breakfast buffet was not all that. Mine and the wife's was free but two 9 year olds cost nearly $27.00 - of which nearly $7 of that was for two juices. Not a good value IMO. Great place to stay but eat out.
July 23, 2013
Rated 4.0 out of 5.0 by Johnson77 Great customer service.
Every 4th of July weekend, I always stay at the Holiday Inn in Palmdale. I have been staying there for the last 10years and still find the hotel to be customer service friendly, clean rooms and comforable beds. Cost is reasonable. Setting on the balcony looking out over the city in the evening is also a winner, It is also close to the freeway.
July 10, 2013
Rated 5.0 out of 5.0 by Malia wonderful staff and beautiful rooms and hotel
The service staff went above and beyond to help us out. We had a fabulous "Quincianera Birthday Party" (15TH BIRTHDAY PARTY) All guests were accommodated superbly and the party's food and service were excellent
I was so impressed with the way our family was helped out with our rooms as well as with taking some sticky tar from ort feet that we got at the beach. The gentleman who helped us out was calm and brought the best liquid ever to take off that tar. We are extremely appreciative for his help and service. I KNOW OUR FAMILY WAS WELL TAKEN CARE AND RECOMMEND THIS BEAUTIFUL HOTEL TO ANYONE. STAFF DO CARE FOR THEIR CUSTOMERS!! GRACIAS, MUCHAS GRACIAS!!
IOur family loved breakfast. The staff there were helpful and courteous. Excellent people!
June 28, 2013
Rated 2.0 out of 5.0 by Traveler492 Disappointing
I've stayed here several times before but something has changed. I'm a platinum Priority Club member which only matters because I have LOTS of experience with Holiday Inns. Reception was not welcoming or helpful throughout our 3 night stay. The room had the sink outside the bathroom which was inconvenient but turns out is the set up for all rooms except the executive rooms (where I had always been before). It took three phone calls over 4 hours to get a luggage rack. We only had breakfast but the food was pretty tasteless and poorly prepared. This is also the only HI I have been to where the coffee is free but you have to pay for hot tea. We have family in the area but I'll be taking my business to Staybridge Inn and Suites in the future.
June 1, 2013
Rated 5.0 out of 5.0 by wildlifechick great place to call home
I have been staying at the Holiday Inn Palmdale for the last two years. I have spent more time there, than my own place due to a large project in the area. I think of this place like home. Everyone from the front staff to the bar staff to the kitchen staff and even the room cleaning service have treated me with the greatest respect. I receive top notch service on each and every visit. They even take the time to make sure I have an end suite on each visit because I have been such a frequent visitor.
May 6, 2013
Rated 4.0 out of 5.0 by martialartsmom Staff Was Wonderful!
The staff was outstanding and couldn't have provided better service. I would however, recommend your partner hotel next store for weekend guests that are coming for weddings or special events as such. The hotel was filled with school age children for soccer tournaments and was very loud and busy with activity from them. We had come a long way and where hoping for a more enjoyable time on the property but it was consumned by the youngsters and I couldn't sit poolside. Holiday Inn is great and again the staff was extremely accommodating given the circumstances.
April 12, 2013
Rated 5.0 out of 5.0 by YadaYada Highly Recommend
I highly recommend this clean, new, welcoming hotel.
This was the nicest hotel stay I've had in a very long time (and I stay in hotels about 100 nights each year).
I will always stay in this hotel when I'm in the Palmdale area.
Check it out for yourself. You won't regret it.
April 2, 2013
Rated 5.0 out of 5.0 by KLN1 Great staff here
This hotel would not be what it is without it's wonderful staff! They are more like a family and that is how they treat their guests! They offer a very good restaurant and bar which is very convenient for the traveler. Thank you!
March 10, 2013
Rated 4.0 out of 5.0 by PatNV Great Service
Overall you cannot beat this hotel for service and price. The restaurant is fab. the Breakfast is fresh. Only problem is the wifi is sketchy.
February 24, 2013
Rated 5.0 out of 5.0 by CulinaryMomma1109 Great stay as always
Always enjoy my stay with this hotel. This particular stay was especially nice as my cousin also stayed in the hotel as she was visiting from Oklahoma.
The staff are extremely friendly and professional. The room was very clean and comfortable. The buffet breakfast was good every morning.
I will always stay here when I come to Palmdale!
February 21, 2013
Rated 5.0 out of 5.0 by BusinessMan123456789 Excellent service, fantastic friendly staff
The service at the Holiday Inn, Palmdale is excellent and the staff are very friendly. I stay at no other hotel when I am in the Palmdale area.
December 12, 2012
Rated 1.0 out of 5.0 by Bryson Made me feel welcome
I have stayed at this hotel multiple times because of the great value, personable staff, and management that cares. Looking forward to next trip.
December 6, 2012
Rated 5.0 out of 5.0 by SSSdvd Nice Place
Clean, comfortable hotel and room, quiet - room decor and layout was perfect, a microwave & refrigerator influenced my decision to stay here.
November 21, 2012
Rated 5.0 out of 5.0 by noxid great hotel!!
I really like this hotel a lot! it feels nothing like every other holiday inn, it feels more like a home away from home! thanks guys
November 9, 2012
Rated 4.0 out of 5.0 Halloween Party Stay
Stayed here for a Halloween Party. Stayed over night. Nice rooms, very friendly staff. The sink for washing face, teeth etc, was outside of the bathroom, line of sight of the beds. I prefer it in the bedroom or some sort of separation from the main room. Internet instructions were not clear. Needed to go to the front desk to get information on how to connect. Very nice restaurant. We are locals so we are planning to return to the restaurant in the future.
Would recommend friends visiting to stay here.
November 5, 2012
Rated 4.0 out of 5.0 by XSGUY Relaxing Stay!
The stafff was excellent... Even with the the computers were down i was checked-in faster if the computers were up. The Lounge should be to open till midnight. The bartenders were friendly and top service. The restraurant was amazing. Great Location.
October 16, 2012