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Rated 4.2 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by great service and hospitality First experience in a hotel for my 2 grandchildren. they loved it, the pool and games and room service they cannot talk enough about it. This will be a yearly visit. We will stay here from now on not Best Western. Excellent staff and everyone including other guest loved the place and were so friendly, August 28, 2014
Rated 5.0 out of 5.0 by A great stay We only stayed one night by choice but wish we could have stayed loinger. We had a great large room overlooking the pool. The room was quiet and dark at night. Staff quite friendly and helpful. The only real problem was the fact that my wife uses a walker and the elevator is not located in a good position if you have a third or fourth level room. It's at the far end of the hall from the lobby. August 27, 2014
Rated 2.0 out of 5.0 by smelly non smoking room requested a non-smoking room that was smoking as it reaked of smoke. Beautiful location but the smell overstated that....would not book here again. it was handy for what I wanted location wise but that's about it. would not recommend to friends. Staff were friendly. August 27, 2014
Rated 5.0 out of 5.0 by nice time the rooms were nice the staff was very friendly and helpful and we really enjoyed the pool are August 26, 2014
Rated 5.0 out of 5.0 by Comfortable and easy access Bad showers and dated bathroom. Room is ok but dated as well. Internet worked well August 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed, awesome service from hotel staff This was a thoroughly enjoyable stay. The staff were helpful, knowledgeable and attentive. The decor in the room is a little dated but the room was clean and the beds were amazingly comfortable. The view of the marina was wonderful and we really enjoyed being able to sit out on the balcony. August 24, 2014
Rated 4.0 out of 5.0 by Bed was harder than my husband and I like The facility is dated and could use an update. We missed being able to rent movies and found the TV channel selection limited. We were travelling with our young grandson and found it difficult to find suitable channels to occupy his time in the room in order to keep him from running and making other guests stays uncomfortable. The price that you pay, is not matched by the quality that you receive. August 22, 2014
Rated 4.0 out of 5.0 by An ok experience The hotel is older and really needs a remodel. The elevator is very inconveniently located. The restaurant is over priced; so are the rooms. Our room faced the pool and our room had a strong odor of pool chemicals. On a positive note the room was comfortable and the staff was very friendly. August 21, 2014
Rated 3.0 out of 5.0 by Comfort Very comfortable room and bed. Nice grounds and surroundings. Very clean inside and outside. Courteous staff. August 21, 2014
Rated 5.0 out of 5.0 by Most Comfortable Bed Ever! Beds were the most comfortable I've ever experienced. Nice large room with balcony and beautiful few of river. Staff was extremely friendly and helpful. Would absolutely stay there again. August 21, 2014
Rated 5.0 out of 5.0 by Great end of day retreat I am glad I chose to stay at this hotel. The waterfront location was great. The staff was graciously professional. It was a welcome retreat at the end of the day. August 19, 2014
Rated 5.0 out of 5.0 by Great service enjoyed my stay loved my stay there, took walks on the waterfront in the mornings. Very calm and peaceful area. August 15, 2014
Rated 5.0 out of 5.0 by Peterborough August 2014 Was a nice stay. Had a fridge in the room which was nice. Walkout to the lawn in the summer was great--an extension of living space and nice to be able to get outside. The people were very nice and efficient. Would have been nice to have had a fan in the bathroom though, especially if you have more than one person in the room--that way you could use all the mirrors. Other than that, no complaints, nice room, clean, great for a couple of days of activity in Peterborough! Oh, and we had a Mama Duck visitor who loved blueberries. She was very cute! August 14, 2014
Rated 4.0 out of 5.0 by Parking Parking was a problem all week-end. I heard others complain as well when I was around the check-in area. On Friday night, due to the Blues band, there were no parking spots when I returned from dinner at about 8:30 PM. On Saturday night and Sunday morning, there were no parking spots due to a wedding and concert in the adjacent park. Because of this, I will look at other alternatives the next time I come to Peterborough. I strongly suggest you seriously consider implementing a secure system using gates that are accessed by rooom cards. A relatively easy solution I would imagine. August 14, 2014
Rated 5.0 out of 5.0 by Nice setting, good location, friendly and helpful staff Liked the hotel and its location. the outdoor bar and BBQ was a nice setting. Rooms while clean where dated (still looked the same as when I stayed there 20+ years ago). All in all my wife and enjoyed our stay and would be back. If there you have to take a stroll to Charlotte street and check out The Publican Brewery Awesome beer. August 7, 2014
Rated 3.0 out of 5.0 by Old and run down. This hotel is old and just adequate. The rooms are okay but not up to the standard you would expect for the price. The food is sub-par and your better off going to the many nice restaurants within walking distance. The staff tries their best with what they have. It is a good location and a nice bar on the waterfront but you can visit this bar and then stay at another hotel. August 7, 2014
Rated 5.0 out of 5.0 by Great Staff and Exceptional Restaurant This was a great hotel experience. From the moment we walked I, we were made to feel special and welcome. The indoor/outdoor pool was well maintained and there was plenty of seating around it. The rooms were lovely. We really appreciated the great staff and ample seating at the restaurant. The food was EXCELLENT! Well worth visiting! This hotel is also close to many unique attractions. I would recommend this hotel to anyone staying in the Peterborough area. August 6, 2014
Rated 3.0 out of 5.0 by Restaurant Poor service Upon arriving on Friday, we went to have some lunch and the kids lunch of Mac & Cheese was ice cold. It was placed in the steamer and served cold. Not very good at all. On Sunday morning I ordered waffles and was told by the server that the waffle maker was broken. It had been broken for several days.. So therefore, there were several days to fix it, buy one or get one on load to handle the full capacity Sunday brunch crowd. These are examples of poor customer service. Get you act together. August 6, 2014
Rated 5.0 out of 5.0 by great place to stay Comfortable rooms and friendly staff in a great location near the lake. August 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. A great place to visit. The Holiday Inn is in the middle of all the action in Peterborough. Great Saturday night outdoor entertainment. The rain was extra!!!! August 6, 2014
Rated 3.0 out of 5.0 by Aging hotel AGing hotel but probably the only place to stay if you need to be in Peterborough. August 6, 2014
Rated 5.0 out of 5.0 by Outstanding amoung outstanding hotels I travel 25 weeks a year across Canada. I have seen an evolution in customer services among the chain hotels including Holiday Inn. However the customer service and reception in Peterborough was absolutely awesome. Every staff members met along my 3 day stay were smilling and carring. Don't bother to go out for dinner, their cuisine is more than excellent. Two thumbs up! July 31, 2014
Rated 5.0 out of 5.0 by comfortable room with friendly staff I stayed here two nights with my grand daughter. The location was perfect to eat outside by the lake, visit the park ,and next door to boat site seeing tours. Enjoyed the two days in this pleasant city. July 29, 2014
Rated 4.0 out of 5.0 by Excellent food and customer service The rooms need updating, but service is excellent and the food in the restaurant was fantastic. July 29, 2014
Rated 4.0 out of 5.0 by Bernie at the Bar makes the difference I stay here every year because the lounge offers a place to relax and work, and Bernie is the friendliest, most customer-oriented person I know. He is genuinely interested in you and that you have a good experience. Recommend staying river, or marina side. Great bike / run trail across the bridge. July 28, 2014
Rated 5.0 out of 5.0 by Excellent people care Our four day visit in July could not have been better. Most important to us is the room temperature. It must be cold. It was. The people were glad to help us, very informative and the friendliest bunch I've ever met. From greeting me at 1 a.m. until I had to leave, I saw nothing but friendly faces and people eager to help. All services were excellent. I will recommend and I will stay there again. July 28, 2014
Rated 4.0 out of 5.0 by Outstanding staff Although the hotel is looking a little tired (reno planned in 2015), the room was clean and comfortable. Staff was friendly and courteous. Great location to park for the weekend and walk to the many attractions in the immediate area. One negative comment...I do not agree with the Friday night $10 cover charge on the patio for guests of the hotel. For those not staying in the hotel it makes sense but for registered guests, I believe the cover charge should be waived. Food is excellent although somewhat over priced. Drinks expensive. July 23, 2014
Rated 5.0 out of 5.0 by staff was very nice everytime we passed any staff in the hall or lobby, they would say hi and smile. my two year old daughter and i were going back to our room from the pool and we were passing one of the housekeepers, she said hi to my daughter and smiled. she asked me if it was alright if she gave my daughter a sticker, i said it was alright. so she gave her a sticker and my daughter loved it. all of the staff were very friendly and accomidating. July 23, 2014
Rated 4.0 out of 5.0 by Excellent Customer Service!! We checked in to our very nice room, unpacked then tried to turn on air-conditioner, which, ended up not working. Within minutes maintenance came and looked at the unit. Unfortunately, a part had to be ordered so-no air conditioner! The hotel was fully booked so they offered us a fan, complimentary breakfast and a very reasonable deduction on the cost of the room. We were extremely impressed with the customer service and the compensation they offered. We would defintley stay at this Holiday Inn again!!! Keep up the good work and thank-you again, Holiday Inn staff & management! July 22, 2014
Rated 3.0 out of 5.0 by Bad timing thats all Overall the hotel is a very nice spot to stay quiet and had a great sleep. But had a problem with the service at the riverside bar July 20, 2014
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