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Rated 4.1 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Good value for the money I attended a business meeting in Peterborough. The Holiday Inn was clean, the bed was decent and comfortable, staff were friendly, check in was very efficient and check out was even better! I really appreciate the coffee maker in the room and the fridge. June 13, 2014
Rated 4.0 out of 5.0 by lovely river view in Peterborough stay in the king size room with a glorious view of the River. Sat outside on the veranda and was able to enjoy the music on that Friday evening. Had a restful and chillaxing weekend and was able to meet with several friends June 12, 2014
Rated 5.0 out of 5.0 by Business Stay Good hotel, Great staff !! Rooms need updating. Rain had closed the patio, but have had excellent service there in the past. Close to everything downtown and best value for your buck in Peterborough. June 12, 2014
Rated 5.0 out of 5.0 by smoke and A/C Good: service, room neatness, free of offensive smells To improve: the A/C unit was quite old and noisy, could use newer ones that are more quiet i saw a couple of guests still smoke within the premises - measures should be taken to strictly enforce your no smoking policy. June 10, 2014
Rated 4.0 out of 5.0 by good stay overall a comfortable stay. staff were friendly and responsive to guest needs. Pleasant hotel atmosphere. June 10, 2014
Rated 5.0 out of 5.0 by Housekeeping and Lounge I would just like to say that Lynn (one of the Houskeeping staff) went above and beyond on my room during my last visit. Not only did she do a great job in cleaning the room but she replaced my toothpaste when she saw I was getting low and organized all my hygiene supplies for me as well. Made me feel very welcome. Secondly, Bernie and Cory (Hope i spelt it right) do an awesome job at making you feel welcome and treat you like you are just part of the team and when you are away from home week after week this is very important to long term retention. Glennt Room 118 June 3, 2014
Rated 3.0 out of 5.0 by Don't book a room with a pool view The room I stayed in had a very strong chlorine smell from the pool it overlooked. I would not have stayed in that room if I had known that in advance. There was a machine in the room to reduce the smell of the chlorine, but it was not that effective and was too loud to sleep with it on. I was very disappointed that this was one of the more expensive rooms in the hotel. I would have expected that for the price I paid for the room that this would have been an issue. Aside from that, the bed itself was fine to sleep in and the room itself was large. June 2, 2014
Rated 5.0 out of 5.0 by Great Service I was there for a two day convention which did not allow me the time to use all the facilities offered. Excellent location on the waterfront with many restaurants within walking distance. All staff very friendly and helpful. Would stay here again. June 1, 2014
Rated 5.0 out of 5.0 by Our 45th Conference at your facility On behalf of our committee and all that attended , we can't sing enough praise to the Inn and staff. You went above and beyond to make our delegates welcome and comfortable. The meals were just great and although not much time to sleep , what we got was superb. On behalf of our committee and all delegates from across the province , THANK YOU . BJH Chairman May 28, 2014
Rated 4.0 out of 5.0 by Comfortable! Extremely comfortable beds! Stayed at the Westin Habour Castle recently, and this Holiday Inn wins when it comes to a good night's sleep! Indoor/outdoor pool was a nice extra and a big hit with the kids, as was the free breakfast for 12 and under. Room was clean, but the rest of the hotel could use an update. May 7, 2014
Rated 4.0 out of 5.0 by Comfortable bed and choice of pillows for desired firmness Very friendly staff... from the moment we checked in at front reception, to walking through the halls and eating in the restaurant. Everyone seemed to really care that you were enjoying yourself and always asked if there was anything else they could do to make our stay even better. Housecleaning left little notes daily, and my daughter then left notes as well to the staff, who always replied. Unfortunately we were far to busy with the dance competition and we were unable to use all the facilities.. ie. the pool. We would definitely come back again. April 23, 2014
Rated 5.0 out of 5.0 by A lovely time! Thanks so much for the weekend stay. We had a fabulous and relaxing dinner after a refreshing swim on our first day. Breakfast the next morning was just as indulgent. Front desk staff were courteous and helpful. Although the room was basic it was clean and comfortable. April 10, 2014
Rated 5.0 out of 5.0 by Friendly Staff, Clean Room, Amazing Restaurant My husband, kids, and I stayed at this location for a night and are hoping to return for a longer stay next year. From check in to check out all the staff we encountered were very friendly and polite. We were pleasantly surprised by the quality of the food at the restaurant despite our late arrival. The pool wasn't huge, but the area was clean and well managed. Our only complaint was that even though the room was very clean, it was clear that it's time for some maintenance work to be done (tiling in the bathroom, new carpeting). The location and amenities definitely made up for that though! April 2, 2014
Rated 2.0 out of 5.0 by No Preference for Paying Customers We stayed 11 nights at this hotel and there was some convention in one night. Well, when we got back to the Hotel, there was no place to park. When we talked to the front desk person, she showed no concern for our inconvenience and recommended that we park at the pharmacy next door! After booking for 11 nights and spending over $3000, one would think that the customer service would be much better than to tell you to park next door and walk as cold as it was. Needless to say we were less than thrilled, and will not choose this hotel for a long term stay again.. March 22, 2014
Rated 4.0 out of 5.0 by Great place for spring break with grandkids Best place in peterborough to have a quality vacation..we had a totally fun time with our family. Relaxing By The pool, rooms were, clean, the best and friendliest staff of any hotel we have stayed at. Lee in the restaurant ,made us so welcome. We asked for more blankets when it turned cold And They Brought Them immediately. Nice duvets....not old blankets like some hotels. Lovely pillows too. When we tell our 3 young grandchildren we are flying home from Florida to see them, their response is" are we staying at the holiday inn" you betcha!!! March 12, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Great Location The staff at the hotel were wonderful throughout the stay. The Front Desk staff were very friendly and helpful. The restaurant was great, with very attentive servers. I was impressed with the servers working in the morning for breakfast. A staff member (Lee) recognized us from the day before when we came in on the second morning and made a point to stop by the table to say hi even though she wasn't serving us. The location was great being close to downtown with shopping and restaurants. We enjoyed the view of the water while dining in the restaurant, as well as the unique indoor/outdoor pool. Overall a great stay! March 12, 2014
Rated 2.0 out of 5.0 by Not worth the effort 1) the room reservations made using my app were messed up 2) the front desk clerk screwed up the room rates when checking in 3) even with a confirmation the clerk and manager did not honour the rates from the booking 4) my room was "upgrade for the inconvenience" then I was billed $40 extra the next morning when I checked out 5) my traveling partner was checked into room 218 then could not check out because a) they didn't believe his name wasn't "Mr. Black" and (b) they had booked him into room 219 on the computer 6) the staff was argumentative 7) the heating system didn't work 8) no recognition for being a Platinum Elite member March 1, 2014
Rated 4.0 out of 5.0 by pleasant staff older hotel but looked after; staff is always pleasant and helpful; pool is great; buffet breakfast not so great February 17, 2014
Rated 4.0 out of 5.0 by Great location The hotel was nice. The rooms were nice - the employees were very nice. The most enjoyable was the pool area - loved how it had the access to the outdoor pool - kids had a great time. Our room was very close to the pool on the bottom floor which had it's benefits - patio door to courtyard and location to pool, but found that we could hear the room above anytime they used the washroom and shower - it was as loud as it would have been, had they been in our room. Great hotel for sports tournaments - very accommodating to the players and families. February 4, 2014
Rated 2.0 out of 5.0 by Nice service, but in need of updating I've stayed at this hotel 3 times and have always had friendly, courteous service. The rooms are quite outdated. The bathroom fixtures are very old, and the tubs drain extremely slowly. Carpet wearing thin. During this stay, I had a pool view. I was worried about how late the lights would turn off, but it was fine and turned off around 11pm. That said, I wouldn't pay extra for the pool view. There is no free breakfast, but I try to book rates with an included breakfast coupon. The breakfast buffet is basic, but ordering off the menu has always been good. Very friendly servers. January 31, 2014
Rated 5.0 out of 5.0 by Location Close to Downtown, great breakfast , friendly staff , really liked the river view...lots of hot water and good in room heating system.. January 17, 2014
Rated 5.0 out of 5.0 by Great customer service We stayed here with our children, one whom required a crib. We called ahead of time and asked for one and it was in our room upon arrival. When we got there, we happened to ask about access to a microwave to heat some baby food and a microwave was delivered to our room before we even got our suitcases up there. We even got a lovely welcome note from housekeeping after our first night there. Everyone at the front desk was super friendly and helpful. Great staff! Thank you. January 15, 2014
Rated 2.0 out of 5.0 by Last time was fine this time stayed elsewhere I have stayed at this location several times. I am a gold elite member and have stayed here several times in last 6 months. I have stayed elsewhere this stay after 25 minutes the clerk at the front desk couldn't get me checked in and repeatedly lost my profile entering my information. I recommended several times to load my IHG membership first. I went to a competitor in town, of which I am a member of their rewards program as well. Hadn't stayed there in months, remembered my company and my name and had me checked into my room in less than 10 minutes. I earned over 10000 reward points in the last couple months. I'm not sure I'll earn anymore at the Peterborough location. January 12, 2014
Rated 5.0 out of 5.0 by Comfortable room Have stayed here numerous times. Never disappointed. January 1, 2014
Rated 1.0 out of 5.0 by Our Stay at Christmas = Lump of Coal My wife, daughter and I stayed here for two nights just before Christmas Day 2013. This was not our first stay at this hotel but definitely the worst. We had a promising start to our stay - upgraded from a city view to a river view room. Things went downhill from there. Our room was frigid and unclean on check-in. An empty beer can and pills of some kind had been left in the room. We were given discount coupons at check-in to redeem in the hotel restaurant but, guess what? The hotel restaurant was closed on Christmas Eve. It would have been nice to be advised of that little fact by staff at check-in the day before. Trying to find a decent restaurant nearby that was open was an unwelcome and unnecessary hassle. Please, just tell us the hotel restaurant is closed during our stay around Christmas and we can plan accordingly. The hotel restaurant reopened briefly for a buffet breakfast on Christmas morning. However, at $ 12 per person, we expected more from the buffet than what was received - cold scrambled eggs, fried potato patties, bacon and sausage (we think), juice, coffee and a choice of cold cereals. Really? Why bother with reopening? We were not the only guests that were disappointed in their breakfast fare on Christmas morning. At least the view from the dining room was nice. And, to be fair, the dining staff (one waitress and one cook) tried their best to be attentive to us and the other guests. Our room was not cleaned during our two night stay nor did we receive a visit or call from housekeeping to refresh our towels. Any or all of these problems could be attributed to a lack of hotel staff (and guests) during the holidays. But, this is a service business and we didn't receive the level of service expected for the money spent. So, I don't really care what their problem was. I can't recommend to anyone that they stay at this hotel for the holidays. There are other hotels in Peterborough. We will give one of them a try next time and suggest that others do the same. December 30, 2013
Rated 5.0 out of 5.0 by Christmas Visit We did not get to use any of the hotel services and amenities as we were visiting family and so where out most of the time, but the Front Desk staff were all very friendly and welcoming. December 29, 2013
Rated 5.0 out of 5.0 by Great Stay, the kids loved the pool and the staff were tops. The family and I had the chance to attend a Christmas party in Peterborough and this property came highly recomended. It did not dissapoint. We stayed on the weekend and had a chance to experience the restaurant and pool. My kids loved the pool and they even got me in the water which is rare. Swimming outside watching the snow fall was awesome. For me the hot tub and the sauna were a huge hit. We had dinner in the Riverside Grill and our server was Lee, she was amazing and really listen to our special needs since my wife is Gluten Intolerant and I have 2 kids with nut allergies. The meal was great, especially my wifes steak. Cory at the bar was great also, he helped us out with activities we could do with the kids during our stay. Our rooms were spacious and very clean and all the staff we encountered were very hospitable. We will be back for sure, especially in the summer, the patio is very nice and the view of the river is awesome. December 16, 2013
Rated 5.0 out of 5.0 by A Perfect Experience I stayed here last week and was so pleased with everything. From the second you arrive you are treated to amazing service. I was there for a Christmas Party and we booked the suite what an amazing experience. The room was definitely above the Holiday Inn Standard. We also had private reception and the food was out of this world. The staff does an amazing job. Love to visit this hotel. Thanks for a great experience December 12, 2013
Rated 5.0 out of 5.0 by Good customer service Everybody at the front desk are very helpful. The lady who cleaned my room is very, very good. The room was clean & she left a new tube of toothpaste in the bathroom when she notices my little tube is becoming empty. That is good customer service! Other Holiday Inn Hotels should use this as a bench mark! December 10, 2013
Rated 1.0 out of 5.0 by Old and unclean I chose this hotel hoping that it would be a better option given its name. But boy did I regret it! There are not too many options in Peterborough but I will never go back to this hotel. I arrived late to the hotel and the room smelled like food! Grilled meat to be exact! Can really use some freebrezee! As this is a business trip and I must get up early the next day, I didnt bother asking for a room change. When I went to bed, I found the sheets to be worn (have holes in them) and most of all they are not 'crisp' feeling like clean sheets should. The wifi is slow and would block off certain sites. It makes business travel a nightmare. December 9, 2013
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