Rated 4.4 out of 5 by 92
Rated 5.0 out of 5.0 by bbgg1 It WAS a great stay!
Got in late and had a good, inexpensive meal in the restaurant. Hit the bed and slept like a baby. Nice hot breakfast bar included. Friendly, courteous shuttle service to the airport.
March 20, 2013
Rated 5.0 out of 5.0 by WillM Warm reception
Late arrival but receptionist was extremely pleasant and efficient. Good start to a very pleasant stay.
March 19, 2013
Rated 5.0 out of 5.0 by Bubbe Front desk
The young lady that checked us in. I forgot her name, but she was a black woman and she should be your poster person. It was late, we were tired and she was terrific
March 3, 2013
Rated 5.0 out of 5.0 by susey Friendly staff/ good service
Great place to stay -close by the airport. Staff made sure we were well looked after in the hotel and to and from the airport.
March 1, 2013
Rated 5.0 out of 5.0 by Res2 Happy Guest
This was my second stay at this hotel and the experience the second time around is exactly why I choose to return after my first visit. I rested well no disturbance. The staff are customer oriented, warm and friendly, especially the Bus drivers Mike and Gibson - they aim to please. Exceptional drivers. The room clean and fresh definately recommend this property!!!!
February 19, 2013
Rated 1.0 out of 5.0 by TempeBizTrvlr63 Don't leave anything behind in your room
I checked out and when I landed at my new destinattion I realized I had left my cuff links in my room. I knew this because I had worn them the day before and needed them again that evening ut had dressed in casual clothes for the plane ride.
I called the hotel immediately and there was no one who could help me- she said it was too late. I asked if someone new had checked into the hotel room after me and was told yes- therefore no one would go to the room. The next day I called again, and once again explained that the cuff links were in the room- and where I put them down. I was told that someone would check for me and get back to me. I later received a phone call stating that there were no cuff links found and that NO ONE had checked into my room after me. This was a contradiction to what was said the night before.
Definately my fault for leaving them behind. Whether the Hotel wants to admit this or not- they most likely have a thief working there. I have to stay there for business, but will never allow their staff in to service the room again.
February 19, 2013
Rated 5.0 out of 5.0 by coachjason Great stay!
My wife and I love staying at IHG properties, there is always a great room awaiting. The woman at the front desk at the Phoenix hotel was extra nice and helpful, I want to thank her for going above and beyond with her awesome helpfullness!!!
February 18, 2013
Rated 5.0 out of 5.0 by Joe1947 Stay there 12-15 times a year
When traveling on vacation or out of the country on business I always stay here the night before. So much easier to sleep in and take their bus to the airport!. The people there are great! Nice clean comfortable quiet room.
January 25, 2013
Rated 4.0 out of 5.0 by Ito00 Good hotel, horrible internet service
The hotel is clean and the staff is very helpful. Unfortunately I have been there five time during the past 3 months and there is always an issue with wi-fi or internet that keeps it down. I travel for work and this is a big headache for me every time I visit this hotel.
January 23, 2013
Rated 3.0 out of 5.0 by Durf54 not satisfied with hotel experience
I am priority gold and typically stay at Holiday express hotels for my business trips. the staff & service were friendly and did a fine job...however there were several things that I was not satisfied with:
1.no internet service - was down for most of my stay
2.given a handicap access room - which was not requested or needed
3. breakfast was not included in the room rate
4. room rate charges were different for the 2 nights (not sure why?)
5. had a long wait at airport for hotel shuttle
January 22, 2013
Rated 1.0 out of 5.0 by DP77 Fire Alarms
During my one night stay there were two fire alarms. One at 0100 am and another 1130 am. Both alarms continued and required evacuation from the building by the stairs.
Before I would stay at this property again I would require assurance the fire alarm system has been checked.
January 16, 2013
Rated 4.0 out of 5.0 by RicknRuth Very good/one glitch
Hotel and staff were excellent. However, getting the shuttle from the airport was a bit frustrating because there are 3 or 4 Holiday Inns to choose from, and we had to wait over an hour for the shuttle.
January 16, 2013
Rated 5.0 out of 5.0 by anheuser Cancellation policy
i stay at a lot of holiday inns and this is the only one that has a 24 hour cancellation.because of this ive been forced to stay at the courtyard accross the street never the less i do enjoy staying at your hotel
January 9, 2013
Rated 5.0 out of 5.0 by David51 Staff and Room excellent
From the time we walked in we were greeted and helped to make check-in easy and hassle free. The breakfast and the bar were great. The room was very comfortable and very clean.
January 5, 2013
Rated 5.0 out of 5.0 by yogaharsha great ambiance
The hotel is strategically located and beautifully decorated.
Very clean and very comfortable.
Friendly and courteous staff.
January 5, 2013
Rated 5.0 out of 5.0 by 34112 lounge and restaurant
I met my client in the lounge and restaurant and was very pleased with the service and the selection of food and selection from the wine bar
December 19, 2012
Rated 5.0 out of 5.0 by CD12 Great Hotel
Everything was great about this hotel. Had business 10 minutes away at Arizona State and this hotel is perfect for that. Young man named Guy was especially helpful. I hope he gets proper credit for his help to me.
December 14, 2012
Rated 5.0 out of 5.0 by Joe1947 Great Location
I travel 2-3 times per month with 80% for business. We live 32 miles west of the Phoenix Airport. We always stay at this hotel the night before an early morning flight. If we are leaving a car the "stay, park and fly rate" is so convenient. No traffic pains. Just a 5 min. ride to the airport. Clean, comfortable with great staff.
December 8, 2012
Rated 5.0 out of 5.0 by Sassy62210 Six week stay
I stayed for six weeks for work and it was very comfortable. Anytime I had a question or needed something the staff was there.
November 20, 2012
Rated 5.0 out of 5.0 by JHTH2012 Jumping Mustang Reunion 2012
Thoroughly enjoyed the stay. Service was great and the room was clean and the beds were comfortable.
November 17, 2012
Rated 4.0 out of 5.0 by JRank Comfortable, friendly staff
Military reunion held here. Beds were great...staff very accommodating. Highly recommend.
November 16, 2012
Rated 5.0 out of 5.0 by Wolverine87144 Don't Stay Elsewhere
Whenever in Phoenix, this is my hotel of choice. The staff is friendly and efficient, the rooms are clean and spacious, the bar is welcoming (although Belinda was on her day off my last visit), and the location is near restaurants and entertainment.
October 29, 2012
Rated 4.0 out of 5.0 Clean new hotel great food!!
Kitchen was a great surprise the cheff was amazing!!
October 25, 2012
Rated 5.0 out of 5.0 by Pat68 Phoenix Holiday Inn on 48th St.
The Hotel was excellent. The location was the best! I was exhausted when I returned from South America, and the staff was very helpful to me. I stayed there the night before I went to South America, and found the staff very pleasant. The room was very clean and the food was good.
October 5, 2012