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Rated 4.2 out of 5 by 322 reviewers.
Rated 1.0 out of 5.0 by Noisy rooms, cigarette odors We travel to Old Port often so we decided to try a new hotel and chose the Holiday Inn. We booked a non-smoking room however all the rooms directly across the hall were smoking and the odors permeated the common spaces and seeped into our room. When we complained the follow morning the hotel staff was rude and condescending and went so far as to question our integrity because we did not "complain" late at night when we arrived back at our room late that night. Because the hotel had experienced a power outage we waited until we returned home and then called the hotel to ask about our concerns and again were met with rude and unpleasant staff. Also, the walls between rooms are not very soundproof. July 2, 2014
Rated 1.0 out of 5.0 by Horrible customer service experience I've stayed at this property before and everything was perfect. However as luck would have it, this time was a FAIL. The power went out before 6am on the day I was checking out.The fire alarm went off throughout the entire building. (I was told later at the front desk that this is done just to let guests know the power is out....Really?) The back up generator apparently only runs lighting in the hallway. After walking down 8 flights of stairs I was told I could have some glow sticks, you would think staff could hand these out on the floors, as you could not see in the bathrooms. My daughter was burned with hot water in the tub. I asked two individuals at the front desk if guests would be compensated in some way. I was told "No, because it is not our problem." "It is not our problem that someone hit a transformer up the street." After watching people that were partially disabled navigate the stairways I asked the front desk why they did not have a suitable back up generator. They told me that Hospitals don't even have generators like that. (FALSE). I then spoke with maintenance who informed me that there is a brand new $130k generator that has not been wired yet. It is designed to run the elevator system. I brought this to the attention of the front desk attendant who again advised me that Hospitals don't even have that. After three trips up and down 8 flights of stairs to get my belongings out, it was not a very relaxing experience. I can't imagine those whom had problems walking. Now, I understand things happen, but to not have the proper emergency equipment hooked up when it is on premises, and to scowl at the suggestion of some compensation for the inconvenience. Unacceptable! July 1, 2014
Rated 4.0 out of 5.0 by Very comfortable, leisurely, and pleasant overnight stay. We have occasion to stay overnight in Portland, ME once and sometimes twice a year as part of a New England vacation, have selected the Holiday Inn twice, and plan to do so again in the future. Our stay was very pleasant, comfortable and safe. In addition, the Portland Museum coupon was a nice surprise, as was the 1/2-off coupon for a beverage at the bar - - and we loved the happy hour with great snacks to cap off our busy day of touring around town. We were a little disappointed that there wasn't a continental breakfast included or at least a breakfast bargain or coupon of some kind, and it would have been great to have free parking. However, neither was a deal breaker. Overall, our stay was a very satisfactory and positive experience. June 29, 2014
Rated 5.0 out of 5.0 by Great service We had a wonderful time and the staff was great. They wanted to upgrade our room but couldn't until our 2nd day and offered to move our things for us. We were perfectly comfortable were we were so we didn't move. But I appreciated their thoughtfulness. The girls on the front desk were so nice. As were the cleaning people and the girls in the lounge. Great hotel we enjoyed it very much. June 25, 2014
Rated 5.0 out of 5.0 by Great service and good location My wife and I stayed here on our way to a college reunion. We met up with a number of classmates for a night and a day. The hotel provided shuttle service to and from a lobster dinner (restaurant) and a harbor cruise. They let us leave our car in their garage while we were on the cruise and already checked out. Breakfast was very good as was dinner one night. I highly recommend this hotel if you are going to Portland or its environs. June 24, 2014
Rated 3.0 out of 5.0 by Less bang for your buck. Parking spaces in parking garage too small to avoid damage to your car. Shower head too low for anyone of average height or above. Internet will not keep connection. Too expensive. Bartenders more interested in TV than providing service. Refused to let me order from restaraunt menu at the bar. As a business traveler this place is far from business friendly. I travel 45 weeks a year and stay at Holiday Inn properties exclusively but I will never stay in this hotel again! June 23, 2014
Rated 4.0 out of 5.0 by Portland by the Bay...a Holiday Inn experience Just a note about the security officer on duty at the time of our check in...although he was helpful in finding the elevators from the basement parking area...He could have been a little more friendly, or pleasant. He acted as if we were annoying him by asking a question...and didn't seem to want to be there! Maybe we woke him up or something, IDK, just hope he gets a better attitude. June 23, 2014
Rated 4.0 out of 5.0 by Stay by the Bay! Recently decided to spend a weekend in Portland, and I selected the Holiday Inn. They had a shuttle and a good rate for a bay view room. Since we took the train up from Boston, the shuttle was perfect. Alex, the driver, was very courteous and helpful. We enjoyed the proximity to downtown as we walked to town each day. The one big drawback was that in a bay view room that faces the Atlantic ocean (and thus the impending dawn), there were not light blocking curtains on the window. As a result, the very early sunrise arrived at our window, crept under the normal curtains, and reflected off the air conditioning unit into our eyes, rendering the idea of a weekend sleeping past 7 am a distant dream (pun intended). Other than that, I would definitely come back here. The shuttle ran until 1 am, so you could walk downtown, grab dinner and a few drinks, hit a club and still catch a free ride back. June 18, 2014
Rated 5.0 out of 5.0 by Surprised Great Hotel, and wonderful location Was surprised that upon checking in I was not greeted as a priority club member, and yet I was using points for a free room, and even more surprised when I had requested 2 double beds and was told my room had a king. This was quickly taken care of but still.... June 14, 2014
Rated 5.0 out of 5.0 by Very pleased! Our whole family (18 people) stayed at the Holiday Inn Portland By and Bay and all commented on what a nice hotel it was. Everyone was very friendly and helpful from the front desk to room service and the shuttle drivers. It was just like home only better!! June 12, 2014
Rated 5.0 out of 5.0 by Great staff This a great site for a hotel. It is close to the old town, but quiet even when the town was holding a riotous festival. I am impressed with the staff who handled a disruptive group with aplomb and efficiency. They were also very accommodating of our last minute change of plans. We would happily return. It's good value. June 12, 2014
Rated 5.0 out of 5.0 by Beautiful Stay at Holiday Inn by the Bay I was not a big fan of Holiday Inn until now. You have changed my whole perception and opinion of Holiday Inn. From now on I will make Holiday Inn my first choice in hotel stays. If others are comparable, we will be delighted. June 11, 2014
Rated 4.0 out of 5.0 by Good conference experience I stayed here for a conference and had a very good experience with this hotel. The employees were all friendly and helpful. Meeting rooms were good and everything for the conference seemed to run smoothly. And when I got home and realized I'd left some things behind in my room, I called the hotel and they promptly mailed my items back to me. Overall a good experience here, and it was a convenient location for some sightseeing too. June 11, 2014
Rated 5.0 out of 5.0 by Excellent Stay! This was such a great stay from before I checked in to leaving. I called in the morning to ask if a room was available for early check in and without hesitation the staff was able to check us in early. Was given a corner, bay view suite which was phenomenal. The view was beautiful and the room was very comfortable. The bed was super comfty! I did not want to leave it in the mornings. Nice large fridge and microwave for convenience and even a Keurig machine to brew coffee. It was in a perfect location to walk to many different restaurants, entertainment venues. The staff was beyond accommodating and even had coffee and drinks in the lobby throughout the day. I can't say enough great things about this hotel. Very nice stay indeed. I would highly recommend this hotel. June 9, 2014
Rated 5.0 out of 5.0 by Convenient location My friends and I chose this hotel because it is within easy walking distance of the Maine State Theatre, where we had tickets for a show. The hotel is very nice, and the staff are very helpful and welcoming. June 9, 2014
Rated 2.0 out of 5.0 by We were surprised. We typically stay at Holiday Inn and Holiday Inn Express while on the road because we can count on consistency throughout the chain- a clean room and a good value. In our opinion, this hotel was neither. There was a good amount of dust on the end tables and TV and a pen refill on the floor. The price of the room was much more than all the other hotels we stayed at on our trip throughout Maine and the room was not nearly as nice. June 9, 2014
Rated 5.0 out of 5.0 by Enjoyable stay! Great room overlooking Port, great service, and delicious food (especially the Lobster Benedict for breakfast!) June 7, 2014
Rated 5.0 out of 5.0 by Great Location and Price My friends and I had a nice stay at the Holiday Inn Portland by the Bay. It was convenient to downtown Portland and the waterfront. The room was spacious and clean. The staff was friendly. June 7, 2014
Rated 5.0 out of 5.0 by Family party May 30, 2014 stayed for two nights great location, clean, comfortable. Staff at front desk pleasant , very helpful with map of area and directions. Breakfast in hotel resturant was good. June 6, 2014
Rated 5.0 out of 5.0 by Lovely stay Thoroughly enjoyed our stay! Staff wonderful, room very nice, ( though dry and ACa bit loud), best eggs Benedict ever!! Terrific hotel experience!!! June 5, 2014
Rated 1.0 out of 5.0 by Rude front desk manager Although the location is good, I would have rather stayed somewhere else that appreciated my business and wasn't rude to me upon check in when I had asked again for a Non smoking room (in addition to my request months, weeks and days prior to my check in). Not sure why smoking rooms are still even offered in this day and age, especially to a non smoking couple. It was as if I slept in an ash tray and of course woke up with a terrible sore throat. June 4, 2014
Rated 5.0 out of 5.0 by Perfect Experience No complaints! Everything was great, the staff was friendly, clean room with a fantastic view right in the middle of Portland. Loved our stay! June 3, 2014
Rated 5.0 out of 5.0 by Another Hit We've been coming to Portland and staying at the Holiday Inn on Spring Street for at least 8 years now. We come 3 or 4 times a year and it never disappoints. The staff is super. The value is OK. The location is perfect. You can walk anywhere. The shuttle bus is also very convenient. We walked down to the Old Porte area, had some drinks and dinner, and then some drinks.... you get the picture...and then we didn't want to walk back, so we called the shuttle bus to come and get us for the ride back. Beautiful. For years they never charged for parking but its ten dollars a day now. I'm not happy about that, but compared to staying in Boston it is a large bargain. We will be back. We love Portland. And the Holiday Inn is our place when we come and we are certainly made to feel that way by the staff. June 3, 2014
Rated 4.0 out of 5.0 by Comfortable Rooms great location Greeted by professional staff, quick check in with room overlooking the Bay. Rooms are quite comfortable with very fluffy pillows. My stay was for business confernece and the entire conference was handled smoothly. The food was delicious. No need for a car. Hotel is near town so can walk or make use of the hotel complimentary shuttle service to and from airport and to shops and restaurants in town.. June 2, 2014
Rated 4.0 out of 5.0 by Good Location - Excellent Staff Good location. Friendly and Helpful Staff. The decor is dated. June 2, 2014
Rated 4.0 out of 5.0 by Great service, but beds are not comfortable I like a soft bed for my back. Unfortunately, like most hotels, the beds are hard. Otherwise, the hotel staff was very friendly and efficient, the room was clean and, despite being downtown, very quiet. June 2, 2014
Rated 3.0 out of 5.0 by Good location and a 3 out of 5 all around We stayed here for a couple of nights and enjoyed are stay. The employees we nice and the hotel has a pretty good location to be able to walk around portland. Our room was clean enough, but pretty dusty. I would have liked to use the Keurig, but it was not clean enough for me. The AC was the worst part. It sounded like an airplane taking off when it kicked on, but kept the room comfortable at least. Nothing I experienced would stop me from staying here again, but it would be great to come back and have an even better stay. May 31, 2014
Rated 5.0 out of 5.0 by A great place to stay when visiting Portland Booked this hotel for a 4 night stay and was delighted with everything. Superb location, tea and coffee making facilities in room and staff very attentive to your needs. Clean, comfortable hotel and so very quiet - rare in busy hotels these days! Recommend to anyone. May 31, 2014
Rated 3.0 out of 5.0 by Parking The parking was dissatisfying. To pay $10 a night and not be able to find a spot in the main garage, which has spaces way too small, was not convenient. Parking at the lot not attached to the hotel did not make me feel safe. Walking in the garage back to the hotel was frightening. That was the only thing that I was dissatisfied with the hotel. May 30, 2014
Rated 5.0 out of 5.0 by Great Service Very much enjoyed our stay at this hotel. Great location and great view. The van shuttle was very useful. Excellent breakfast in the restaurant. Only disappointment was no Jacuzzi at the pool. May 27, 2014
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