Rated 4.2 out of 5 by 164
Rated 1.0 out of 5.0 by Sonja1 Dirty Room and expensive parking.
We were not satisfied at all. The room was dirty. There was dust on the tables, chairs etc and a lot off dirt (e.g. crumbs, parts of fingernails) on the floor. After complaining it was not much better. The parking was really expensive although the hotel is not located in the center of the city. The beds were too soft and incomfartable. On the second morning other guests stepped into our room at 7:30 am.
September 1, 2013
Rated 2.0 out of 5.0 by SNtoBSN Uncomfortable beds
We stayed at Holiday Inn By the Bay in August. Right away, our first impression was not a very good one. The rep checking us in was somewhat rude, barely cracked a smile or made any eye contact. Our room was clean. We got two beds instead of one King but, unfortunately, neither one of the beds was comfortable (to say the least). The mattresses felt old and worn out. The pillows were lumpy and sheets were so old they even have "fuzzies" on them. Needless to say, we did not get any sleep during our stay. We asked to be moved to a different room but were told that the hotel was fully booked. Upon checking out, we got yet another rude rep. While she did inquire about our stay, she did not seem interested in hearing what we had to say. She gave us a very short "Mattresses were replaced last year" and handed us the bill. We have done extensive travel for business and leisure but have never encountered such bad service and such horrible sleeping accommodations.
August 31, 2013
Rated 5.0 out of 5.0 by Topits Convenient Location
Near the harbor and conveniently walking distance to restaurants and night life. Quiet and pay parking available at the hotel. Nice, spacious pool. Coffee and Lemonade available to hotel guests near the entrance. Probably an isolated incident where a cleaning personnel walked passed a spilled coffee on the floor without taking action and neither did the concierge. I told the front desk about it and the problem was immediately resolved.
August 31, 2013
Rated 5.0 out of 5.0 by SeanyB28 Portland made perfect!
Upon arrival, we were warmly greeted at the front desk by Amber, who was fantastic. She immediately and proactively upgraded us, provided us with late checkout, and directions to the restaurants we wanted to visit. The hotel room was clean and quiet, updated and modern. The location cannot be beat and it really wasn't that expensive. Will definitely be back!
August 29, 2013
Rated 4.0 out of 5.0 by Sharona44 Front Desk Attendant was obnoxious
Our stay at this hotel overall was very good. First let me point out what was Excellent: the room, housekeeping staff, and the overall cleanliness of the hotel (and my son had a blast in the pool too). The food in the restaurant was fine, nothing exceptional. I appreciated the server attending to my special order due to food allergies, although he was a tad condescending and did admit to wearing someone elses name tag that day when I called him by name. However, what puzzled me is why he gave us 2 bills for our breakfast. One was inclusive of the price of my 8 year-old son's meal (kids eat free), and one with his meal taken off the bill. Huh? Well my husband almost fell for it and nearly paid the more expensive bill.
Having said all that, my initial impression at this hotel was destroyed by a front desk attendant #I think her name was "Amanda". I stood in a line of, well only me, for about 10 minutes watching another couple signing in and being given the most exceptional help, directions, and friendly customer service I rarely see. I noticed 2 other staff ("Amanda" and another male) typing away at their computers and refusing to even look up and acknowledge me. Normally I would have spoken up, but I was actually hoping to get the same girl helping the other couple. At any rate, I finally got a "are you with them?", and when I said no then I received a "oh, I couldda helped you". Right. From there I got the coldest, most unfriendly service as I was handed my room keys and (whippee) a half off coupon for a drink in the lounge. Nothing else. No directions to my room. No directions as to where we could unload our car, no directions to anything in the hotel. "I guess so" was the reply when I asked if I could use a dolley to bring our stuff to the room. Really?? I guess it was up to us to figure how to get around the hotel. I'll stop there. On a better note, that evening there were different staff at the front desk, and a young gentleman did produce a map of Portland and did a great job of recommending some eats for us as we were headed to dinner. I would stay here again, but hopefully somebody gets some customer service training in the meantime.
August 26, 2013
Rated 5.0 out of 5.0 Perfect place to stay in Portland
We were vacationing in New England for 16 days in August, 2013, and spent the first 2 days and last day of our trip at this Holiday Inn. We couldn't have been more pleased. In fact, the last night, they upgraded us to a deluxe king room. If you have the chance, be sure to get a bay side room that overlooks Casco Bay. Everyone on the staff was super accommodating. We scheduled a shuttle to return us to the Portland Jetport. The shuttle was unavailable so they gave us cash to cover a taxi that they called for us. This hotel is within easy 10-minute walking distance to Old Port and the harbor. Best place we stayed at during out entire trip. Thanks to the people who work there.
August 25, 2013
Rated 4.0 out of 5.0 by Jojo27 Nice Holiday Inn
Nice Holiday Inn with excellent location. Near all to do and see. Rooms were clean but could use an update. Did find a dark hair on pillow case. We have very light hair. Sometimes our room had a vague damp scent. We had a bay view which was wonderful. Bed was comfortable.
Breakfast that was off the menu was very good. Would not get the buffet. The napkins over the hot food were a turn off.
I was not recognized as a IHG Club member on arrival.
August 22, 2013
Rated 5.0 out of 5.0 by Kathy1295 Wonderful location and great service
I have stayed here maybe 10 times in the last 10 years, and the hotel consistently exceeds expectations. Room servcie orders were pricey (as are most), but the portions more than compensated for the price. My only complaint is with the in-room coffee. We never received refills, cups, or sweeteners for our second night's stay. I asked for additional supplies at the front desk, a note was made, and we still never received the supplies after several hours. I then phoned down to the front desk after which we received additional coffee supplies.
August 22, 2013
Rated 5.0 out of 5.0 by roundpond Great Service
Check in and check out service was very easy, Staff was attentive, answered all my questions, and accommodated a special request flawlessly.
August 22, 2013
Rated 5.0 out of 5.0 by Gosoxs Great All around
Totally enjoyed our stay at this hotel. The staff was terrific!! Had breakfast every morning at the hotel it was very good. The waiter and the hostess were excellent. The rooms were very clean and comfortable.
August 19, 2013
Rated 4.0 out of 5.0 by Teri59 Quiet and comfortable
Walking distance to everything yet quiet and comfortable. Restaurant was excellent as well.
August 19, 2013
Rated 3.0 out of 5.0 by Nikki43 An Affordable Choice for Families that Offers Cleanliness & Great Views
We have stayed here a few times visiting family in Portland. The rooms are clean and the views of the harbor are stunning. There are no particular luxuries, but the location and views (if you get one and ask) make this a better choice than other family-priced hotels. On the down side, the full beds seem smaller than a regular full and now that my children are teenagers, they were hard to share. The bedding itself felt very institutional, like a hospital's, just not homy. I was also told the fee was all-inclusive, yet I was hit with a $10.00 parking fee for each night and a tax. If you don't care about the views and location, you might find a better price in South Portland, a place that offers complimentary breakfast and free parking. Really, the beds' size was the biggest problem. Also, the Wifi was really, really slow.
August 18, 2013
Rated 4.0 out of 5.0 by glasses2 Great reservation coordinator, got the room I wanted on the bay side.
Clean room, support help was appreciated, and friendly staff made my stay enjoyable!
August 17, 2013
Rated 5.0 out of 5.0 by Marlon64 Great
I had a nice room, very clean, very quiet, for a very good price!
August 13, 2013
Rated 3.0 out of 5.0 by BEY55 Bed
I asked for a king bed and got two very small full beds. Too small for two people to sleep in the same bed.
The hotel was too over priced for the condition and comfort of the room. I would rather pay more money to have something more comfortable.
August 10, 2013
Rated 4.0 out of 5.0 by Islandgirlmvy Comfort and calm
Nice place to stay. Good location for walking around Portland. Staff is very helpful, friendly, and kind
August 9, 2013
Rated 4.0 out of 5.0 by Mh4g bed was comfortable, nice pillows, had what you needed to relax
I enjoyed my stay and the location was great, close enough to the wharf and other shopping areas. Easy to get around.
The room for the most part was clean except for the mildew in the shower, I expected better.
Airconditioning was louder than I would have appreciated.
I had ordered the room under my name for multiple days and had another couple staying with me. I was surprised to learn that the hotel tried to charge the couple staying with me one day of room charges.
August 8, 2013
Rated 5.0 out of 5.0 by Elyse27 parking
Staying here for a few years now. Excellent customer service. Great asccomidations. Reserved room 5 months in advance was told at checkin they now charged a $10.00 parking fee and had to park on the lot next door with no connection to hotel. Hotel parking lot said full-it wasn't.
August 8, 2013
Rated 5.0 out of 5.0 by emg1977 Always a great stay!
Whenever I travel to Portland, I always stay here. It's in the heart of downtown and you can walk everywhere in the downtown core. The rooms are great and the bed is super comfortable!
August 8, 2013
Rated 5.0 out of 5.0 by Kixi24 Convention Delight
I attended the Delta Kappa Gamma Society Northeast Regional convention for four days in July at this hotel. The meeting rooms were pleasant and the main meeting area in the ballroom was excellent. Large screens made it easy to see the speakers no matter where one was seated. The food was superb and the wait staff was very accommodating throughout the conference. Our room overlooked the city, but the ones across the hall had a fabulous view of the bay. There was a restaurant inside the hotel and a nearby restaurant (less than a block away) with excellent food and drinks. The art museum lies directly across the street and there are many things to see and do in Portland. The hotel staff directed us to Exchange Street for shopping and to some local shops such as a cupcake store and an amazing candy store that had chocolate covered blueberries! The entire hotel was neat and clean and everyone went the extra mile to be sure we all had a great experience. I will return!
August 6, 2013
Rated 4.0 out of 5.0 by WayneMaine Special Rates for Maine Med Patients and Families
Thank you to the Holiday Inn by the Bay for the special rate available to patients being admitted to Maine Medical Center in Portland and their families. Because of the reduced rate, my husband and I, along with my mother, were able to stay comfortably at the Inn for the night before her surgery, then for two more nights while she was recovering at the hospital. This is a valuable service, and helped us during a most stressful time. We really appreciate this special consideration. Thank you.
August 5, 2013
Rated 3.0 out of 5.0 by FamilyVacationGuy Normal room but bloked TV
Movie selections on the Holiday Inn TVs for my kids was: 1 movie. I tried connecting my computer with an HDMI cable and also tried playing directly from my USB on the TV (I have the same model at home and it works great).
Holiday Inn TVs are modified to block connections to any external source. Why? So you only have their poor selection of movies to watch at their rates. Seriously at the price of their room, this seems awfully cheap on their part. Trying to gouge every penny from your customers is not a great long-term strategy.
August 5, 2013
Rated 5.0 out of 5.0 by WayneMaine Discounted stay for local hospital visits
We stayed at the HI by the Bay in order to monitor a parent who was having surgery at MaineMed. The HI provided a heavily discounted rate, which we greatly appreciated. Our stay started with two rooms, one being a handicap accessible (roll-in shower) unit. (Unfortunately, it had one bed, so my wife used a cot, which are never very comfortable.) The location for anything in Portland is great, with lots of nearby restaurants and walking distance to the Old Port and Waterfront sections. And only 0.8 miles from MaineMed. We never tried the pool, gym, or TV, so can't comment there.
August 5, 2013
Rated 4.0 out of 5.0 by Gregorio Nice view from the 10th floor of the sunset and a bonus was the free apps in the lounge at the hotel
My wife and I really enjoyed our stay at the Holiday Inn the last week in July 2013. Nice room, comfortable bed, free WIFI. The gym was small, no free weights, they do have a sauna but need a jacuzzi instead. Nice Keurigs in each room was also a bonus for us along with the free apps in the lounge and bonus drinks for IHG members. The sunsets were spectacular from our basic room ont the 10th floor facing the citiy. Not on the water but a 10 minute walk to commercial street so we felt it was a good value. The parking was $10/day but the spaces were extrremely tight so don't bring your big SUV.
August 5, 2013
Rated 3.0 out of 5.0 by trevor111 a very average hotel a fairly long walk to downtown
ask for a bay view room.
we asked them if the two vans parked outside would take us anywhere and the front desk said no, we don't shutttle. I thing we heard later that that' what the vans are for. We won't stay here next time
August 4, 2013
Rated 4.0 out of 5.0 by Hawk17 Not by the Bay.
In my opinion, the name Holiday Inn by the Bay is deceiving.
The walk to the bay was 0.9 miles down and then back up.
The flooring in Room 706 was shabby; the air conditioner loud. The maid service was attentive to details; as was the front desk.
The shuttle drivers helpful and informative.
August 3, 2013
Rated 4.0 out of 5.0 by Barb51 Great place to stay
This property was comfortable,and relaxing. The proximity to the waterfront and downtown section was perfect for both areas. The staff was friendly and very helpful. The shuttle service was unbelievably convenient! The workout room was a little too small for the size of the property and the increased population of people who work out. Overall a wonderful week was had at the HIBy the Bay.
August 3, 2013
Rated 5.0 out of 5.0 by Harrietlee Excellent Service
The week of July 22-28 I was attending the NE Regional of Delta Kappa Gamma. This was a most pleasant experience. All employees were most accommodating and friendly. The dining room hostess was always very pleasant and eager to please. All wait staff was also extremely accommodating. I loved the Port of Call Lounge. It was so relaxing to just go in and enjoy the atmosphere and quiet. I was so surprised at this quality of the
Holiday Inn. Thank you for making my experience in Portland
so pleasant. Also the shuttle service is a grew service for your guest.
I will reccomend this hotel to any one who is going to Port;and Mane.
Thank you for making my trip to Maine so pleasant
August 2, 2013
Rated 5.0 out of 5.0 by LadyJane74 Friendly service
The staff was very friendly. I was there during a conference when so many guests can be quite needy. All of the staff were great. The restaurant even stayed open a bit longer to accommodate all of us.
August 2, 2013
Rated 5.0 out of 5.0 by tmk1977 Perfect location
Nice hotel in a quiet, centrally located area. Short walk to the water and great restaurants and shops. We loved our stay in Maine!
July 30, 2013