Rated 4.4 out of 5 by 547
Rated 5.0 out of 5.0 by HappyToBe Here Very welcoming
Our first getaway in a few years. We were glad to able to start in the early afternoon
July 31, 2015
Rated 5.0 out of 5.0 by Homebrew77 Tall Ships Weekend Portland ME
Great hotel in a great location.
Stayed at the Holiday Inn by The Bay for Tall Ships Weekend and was a great experience.
Our room was upgraded upon check in so that was fantastic, greatly appreciated.
Very friendly and helpful staff, was told we could leave the car in the garage till 4pm which allowed us to enjoy the city on a very busy day.
Would stay here again and highly recommend it.
July 31, 2015
Rated 3.0 out of 5.0 by cttraveler1 "By The Bay" is a bit of a stretch
Portland is a beautiful city with a lot of interesting places to visit. The problem with this location is that though these locations are within walking distance for the young, it is certainly a difficult walk back to the hotel all uphill. The hotel is located probably a half to 3/4 of a mile from the Old Port, which is where everything is. It is, though, further from Old Port than several other properties.
The hotel does a good job overcoming this with their excellent shuttle service. The people operating the service were fantastic and came to pick us up literally within 5-10 minutes of placing the call to the hotel requesting a pickup in town. They also gave us a nice narrated tour of the town on the way back.
The indoor pool was nice, and I would imagine this would be a great thing during the winter. Ample sized fridges and microwaves in each room were also plusses. The rooms do appear a bit dated, though, and are probably in line for a bit of a touch up. Also, as with many seaside properties, the air conditioning leaves a bit to be desired.
The main drawback, though, happened at check in. I reserved 4 bay view rooms about 2 months in advance of our arriving. At the time of booking, I requested rooms on the same floor in the same general area of the hotel, though they did not have to be directly adjacent. Several days in advance of our arrival, I emailed the hotel reiterating my request, but did not receive a response. As a result, two days before arrival, I called the hotel to reaffirm the request, and was advised that as these were on the same reservation, they would place us in the same area of the hotel on the same floor.
Upon check-in, though, we were disappointed. First, we arrived at 3:55PM, and were advised that our rooms were not ready ("Check-in time was 4" we were told.). We waited, and our rooms were ready about 4:30PM or so. More disappointing, though, was the location of the rooms. We were given 2 rooms on the 10th floor separated by about 1/2 the length of the hotel, and 2 rooms on the 11th floor, again separated by about 1/2 the length of the hotel. When I questioned why this was occurring after the numerous confirmations, I was advised that they "had a lot of reservations and a lot of check-ins on that day." In my mind, this is not acceptable, really for anyone who had made the request significantly in advance, but especially for a Platinum/Spire Elite member. When I came back down later to discuss this further, I was asked what I'd like them to do with respect to compensation--not really a question that the guest is very equipped to answer cold--perhaps they should have proposed something.
Overall, Portland is a good place to visit for a long weekend. However, I am not sure I will be using this location again, even though the good service received from the shuttle service, and the staff, for the most part, might make me think twice.
July 29, 2015
Rated 5.0 out of 5.0 by okie11 Wonderful Hotel
I've stayed here numerous times for getaways, It never disappoints, I like staying here because it's within walking distance from Old Port. The rooms are always perfect and the staff are top notch. The restaurant/Bar is wonderful and the food is always great. I've stayed at other hotels but only becuase this one is already booked up. This is always my first choice when I go to Portland.
July 28, 2015
Rated 5.0 out of 5.0 by DrMEM Comfortable, great location
Walkable to downtown restaurants and shops, very comfy room, excellent service and amenities.
July 27, 2015
Rated 4.0 out of 5.0 by 13Satisfied Satisfied
A couple months ago we were visiting a relative in the hospital and needed a place to stay. We found this place, stayed there and had no problems. Clean room, microwave for nightly popcorn and a fridge, had delicious breakfast, we were all set. This time we had some issues...we drove our van up...it wouldn't go into the garage! We were able to find parking on their location. There was also a problem with the room...I thought I had requested a roll-in shower it wasn't. There were a couple other minor issues. Even though it was at one of the busiest times of the year the staff fixed my problems and actually acted like they cared. I wasn't looking for resort service ...I needed a bed to sleep in but instead of making me feel like a nuisance they made me feel like I was important without being phony about it. I'm hoping not to need a room in Portland again for awhile but if I do it'll be there.
July 26, 2015
Rated 5.0 out of 5.0 by Gene Jr An overall pleasure worth every penny
I've stayed at your hotel many times and am never surprised by any changes. The staff has obvious great customer service training. The food compares to any good restaurant and is a good value. Your desk staff was very attentive and the shuttle service was ideal.
July 24, 2015
Rated 3.0 out of 5.0 by DeputySauce Comfortable but not room choice, cramped cold meeting rooms.
While the Room was comfortable was given a smoking room when reserved nonsmoking. Room was dated with burns on carpets and furniture. Meeting rooms were extremely cold.
July 23, 2015