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Rated 4.0 out of 5 by 225 reviewers.
Rated 3.0 out of 5.0 by Ask for a decent sized bathroom For a Holiday Inn, this is average in most respects. I have stayed at hundreds of Holiday Inns and have stayed at this particular one half a dozen times. We were caught out by the size of the bathroom which was pitifully small. You fell over the toilet trying to close the bathroom door. 2 people simply cannot get into the bathroom together. We only realised how small the bathroom was after completely unpacking and after a long tiring journey, couldn't be bothered asking for a room change. The building is quite old but it is decent inside. If you get a reasonable sized bathroom it is fine but avoid our room - 624! July 7, 2014
Rated 2.0 out of 5.0 by Arrive early is you want safe parking - and don't expect too much... I used this hotel as a one-night stay before leaving early for Goodwood Festival of Speed. I arrived at about 8:00pm and since the hotel only has a small number of parking spaces, they were all taken and I had to leave my car parked on the road nearby - hardly secure. I wanted to leave early the next morning to avoid traffic, but was assured that breakfast would be available from 6:30am the next morning - marginal for my plans, but just OK. However, when I (and a coachload of Germans) arrived for breakfast at that time the next morning, nobody was to be seen. It was close to 7:00 before we could sit down - and no explanation or apology was given. Overall the hotel is a bit of a tired waterfront property that has had some internal refurbishment, but that doesn't totally mask the (not good) feeling of age. While nothing was horrendous (aside from the continual worry about whether my car's windows would still be OK the next morning), I would not stay here again by choice. I would prefer to drive an extra 50 miles and stay elsewhere. July 7, 2014
Rated 4.0 out of 5.0 by Portsmouth Holiday Inn Stay here often for business. Super location and you get what you expect from the Holiday Inn group July 7, 2014
Rated 3.0 out of 5.0 by holiday inn portsmouth The problem we had was car parking as the car park was full there were cars parked in none spaces so as we pulled in to check in we found it difficult to manoeuvre and find room to turn round to leave the car park. July 2, 2014
Rated 3.0 out of 5.0 by Good Good place to have value for money. The hotel location is very strategic and well located for both business and pleasure guests. The hotel gym though small is okay for the size of the hotel but the fitness machines are okay for their purposes. In all, if the hotel management listens more to guests suggestions, this is the hotel to beat in Portsmouth. June 29, 2014
Rated 4.0 out of 5.0 by Attentive staff but minor problems Excellent location and staff were great when you needed some help. Reception staff were very helpful when approached but during my stay I did not see them acknowledge guests passing the desk . The daily "treats " for guests in Reception is a great idea and much appreciated. Powered scrambled eggs for breakfast a real pity. The chef is great and the quality of his cooking first class but the ingredients leave a lot to be desired, especially at the price charged. June 29, 2014
Rated 5.0 out of 5.0 by Good hotel very central to all locations we wanted. This is the second time we have stayed here.First time was very good ,the room was on the third floor ,Lifts were good and quick.Staff were very happy and cheerful.We had breakfast which was buffet so could pick what you fancied.There was no problems at all.So decided to go back there and to our surprise we had the same room as last time. So the holiday at the hotel was fine.Will go back again. June 27, 2014
Rated 2.0 out of 5.0 by Needs a lick of paint This hotel is tired , but the location is excellent . The car park is very tight and too small for a full. Hotel so get there early June 26, 2014
Rated 1.0 out of 5.0 by Not what you expect for a holiday inn Came in late from Ferry and there was no parking available. Gym was closed at 11pm and did not reopen until 6.30am Was not told at reception that breakfast ended at 9.30am and arrived at 9.35am and told it was finished Staff need to understand what global customers need Stayed at other holiday inn 2 days ago and was 200 percent better Internet is real slow Will not stay here again June 26, 2014
Rated 5.0 out of 5.0 by The place to stay when visiting Portsmouth We visit Portsmouth on a regular bases for weekend breaks and this hotel is ideal. I have never had a reason to complain. The reception is very well run, the staff are helpful and friendly. You can start each day with a good breakfast which is very good value. We have rebooked for next month 10 out of 10 June 26, 2014
Rated 5.0 out of 5.0 by Great location and great service A really good hotel ideally located for all that Portsmouth has to offer. Rooms were clean and fresh and the staff really friendly and helpful. June 25, 2014
Rated 4.0 out of 5.0 by Food Very Poor in term of parking and too expensive for food for what choices you have!! June 23, 2014
Rated 4.0 out of 5.0 by Good Location The Holiday Inn at Southsea is a good location for Portsmouth Business work. The staff are always helpful and respectful. Car parking facilities could be better i.e more of them would help. I will stay there again June 23, 2014
Rated 2.0 out of 5.0 by Holiday standards declining This is no longer aquality hotel group as evidenced by this stay.It compares poorly with recent stays with Hilton,Novotel ,Van der valk and Premier Inn. Dreadful assembled mea,for the bit I got l,poor service at a high price. Room very tired ,no excuse for aknackered chair with threadbare arms. Reaction by reception was cleaners don't check this June 21, 2014
Rated 3.0 out of 5.0 by Unpleasant Air Quality. Portsmouth is a tourist destination. In many parts of the world smoking is discouraged and even banned in public places eg near the entrance to buildings. As the smoking zone at this hotel for both guests and staff is within several metres of the front door it was EXTREMELY unpleasant walking out of the door into a cloud of filthy cigarette smoke. June 20, 2014
Rated 4.0 out of 5.0 by review I have been staying at the Portsmouth / Southsea Holiday Inn at least 3- 4 days a month for the past few years now, I am completely happy with the ambience, the rooms are nice and comfortable. I only occaisionally eat at the restaurant in the evening and find the food very nice and a reasonble cost. Breakfast is very good with the option of a full english or just continental and fruits. The staff are all excellent and very helpfull. Now the minus points. Parking can be a little problematic if you arrive after 5 pm as the car park tends to fill up quite quickly, but you can park in the road, but be gone by 8 in the morning as the parking becomes payable and parking wardens are about. You can of course park in the disabled only bays at the hotel like several ignorant people sem to do. I have mentioned this to management but they seem to ignore it. Sometimes getting into and out of the front entrance you have to walk past the stinking smokers and cigarette butts on the floor, not nice. Finally in this age of modern TV aand freeview why does this particular hotel only have about 12 channels?? Others have full freeview. Also some of the rooms i have had suffer from picture break up. But all in all i would still prefer to stay at the hotel June 19, 2014
Rated 4.0 out of 5.0 by Great location Great location for the D-Day celebrations. Room was comfortable, clean and just big enough. Pillows were not the best. Wifi was NOT free. No fridge in the room. June 18, 2014
Rated 3.0 out of 5.0 by Small room Quite a small room and even smaller bathroom. Door stop located in bathroom directly in front of sink ideally placed to stub a toe. Good area with plenty of night life. Not recognized as a Platinum member June 17, 2014
Rated 1.0 out of 5.0 by Worst Hotel Stay Ever On my first night when the restaurant was almost empty I was told that I would need to come back in 30 mins as they were to busy. Upon returning to the restaurant I was seated and asked if I would like bread and olives to which I said yes but these never arrived, I then had to wait around 1 hour 30 mins for my food to arrive. After this I never had an evening meal in the restaurant and opted for room service instead and on one occasion I was given the wrong main course because the person taking the order wasn’t paying attention. Every morning when I arrived at the restaurant for breakfast I was asked If I would like tea or coffee but only on 1 day did It actually receive any. Also when returning to my room in the evening the towels I had placed in the bath to be replaced were just hung back up and the Tea, Coffee June 17, 2014
Rated 3.0 out of 5.0 by Comfortable rooms, but very poor service With great difficulty, had tried to reserve two rooms, one with a cot, for our family which included a baby. Impossible to confirm in writing there would be a cot, though assured there would be, but there wasn't one in either room, even though I requested one again on arrival and check-in. Only when my daughter with the baby arrived to check in at Reception did they then arrange for Housekeeping to put one in their room, which caused great stress. Very poor customer service at Reception and when we left in the morning and handed in our keys, we weren't even acknowledged by the staff behind the desk, let alone asked about our stay or wished a good journey. Similarly when we went down to the Bar for a drink in the evening, it took ages for us to be served, even though it was obvious we were waiting to order and there were staff around. This is a customer-led business with competition and they need to do more training in customer service!! June 15, 2014
Rated 5.0 out of 5.0 by good hotel position This hotel was clean and comfortable and in a great position. There was some lovely walks by the Solent on the way to Old Portsmouth where there was plenty to see with many places to shop. A visit to the top of the Spinnaker Tower is a must. June 14, 2014
Rated 5.0 out of 5.0 by Once again excellent I had to stay late in Portsmouth because of a short notice meeting so this was a short notice booking for me , all done very efficiently over the phone, and at check in also very efficient. everything sorted in a flash. I stayed in 571 and was a nice room, everything was good. Stayed here many times before and have notice recently that this hotel is always improving, and standards are being maintained. well done to the team there. Once again excellent Thanks June 13, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Enjoyable stay but a bit pricey for bed only overnight stay when clearly there are rooms available. June 11, 2014
Rated 1.0 out of 5.0 by Beware of Assistant Mager Abbas-Zaid The comfort rating of the rooms, amenities, Lunge and restaurant of this Property is beyond reproach. Tha assistant manager however is a Rude Crude person who is a disgrace to the Holiday Inn Name. June 11, 2014
Rated 4.0 out of 5.0 by Value for money Excellent hotel to stay for easy access to all amenities on the front June 4, 2014
Rated 3.0 out of 5.0 by cold room The hotel itself was as expected being a Holiday Inn. I find the heating/air conditioning system in the hotel to be substandard. Lacking in the ability to control the comfort level in the room as there is no way to adjust the heat or air conditioning as the thermostat is non functional. The hotel decides what temperature you have in your room, not the occupant. There were no blankets in the room and the room was cooler that preferred. June 3, 2014
Rated 4.0 out of 5.0 by Good location Good service Hotel updated and good facilities. Great to have a pool and spa at the end of a sightseeing day. Staff very attentive and felt that they genuinely wanted our stay to be goo, ,they had an interest in our welfare. Would definitely comeback. May 31, 2014
Rated 3.0 out of 5.0 by Does what it says on the tin Very ordinary hotel. It is not a particularly inspiring hotel or location. The staff were lovely. May 30, 2014
Rated 4.0 out of 5.0 by Service with a smile I have stayed at a good number of Holiday inns but the Holiday Inn Portsmouth is a favourite of mine walking distance of the city centre and nothing is to much of a problem for the staff from arranging a taxi to extra pillows on your bed I will be staying there many more time this year May 19, 2014
Rated 2.0 out of 5.0 by Poor facilities and expensive wifi Interesting, it seems my previous review went missing........ Fortuantely I put it in word for spelling and still have a copy - i'll try again. I stay away a fair bit (29 nights so far in the 4 months Jan to Apr in a good half dozen different hotels) and always try and stay with IHG. I only mention this to emphasise that I’m comparing apples with apples in this review. So, anyway, onto my review..... I was really, really disappointed by this hotel. My initial impression was not good - I was unable to find a parking space and ended up parked on a double yellow line on bend. This wasn’t a one-off, the next night was the same and third, whilst I found a space, it was the last I could see (and I did have to try everywhere). When I arrived at reception, my perceptions weren’t changed by the check in process. One gentleman who had to repeat my every query to the colleague next to him (whilst I appreciate new members of staff have to learn, it really does make the check in process a chore). Re-iterated by the fact that the next day, when requesting a second key (I’d left mine in my room) that I was handed an additional points voucher with the words "here Mr Armstrong, this is yours". Onto the room, I was disappointed when I got into the room that despite requesting a double, I had a couple of twins shoved together. This is never great as they invariably move in the middle of the night and I end up on the floor! This isn't a problem specifically with Portsmouth, I’ve had this in pretty much all IHG hotels. The decor was more reminiscent of 1994 than 2014. I've recently been impressed by the Holiday Inn in Bristol and the Intercontinental in Budapest - both had the AV panel in the desk area with USB chargers, additional plug sockets, HDMI sockets etc, etc. Here I had a double plug with a big yellow warning sticker saying "do not unplug". The hotel really could do with a spruce (including the lifts that take a good 30 secs from pressing the button to the doors closing). One final point, this hotel does the same "trick" that all other IHG hotels seem to - advertise "free" internet which is basically unusable and then sell a "fast" version. Whilst I’m resigned to this tactic now and know what to expect, what I was not expecting was the ridiculously high internet "charges". For example, I’d just finished staying at the Holiday Inn Bristol who charge £8 for 3 days fast internet. Here, the charge is £8 for 4 hours! 3 days costs £24!!! On top of that, the speeds were still not great and were more than a little disappointed to have to argue billing on check out. It's safe to say, whilst I am more than happy to stay with IHG for all my other trips, the Holiday Inn in Portsmouth is one hotel I will not be returning to. May 8, 2014
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