Rated 4.2 out of 5 by 150
Rated 3.0 out of 5.0 by Rita59 Adequate for overnight stay
On arrival we had a real problem to park in hotel car park as it is small compared to size of hotel. Ended up parking in area that was not designated.
Room was small but clean and bed was comfortable, so adequate for one night.
Evening meal was we felt expensive as was the wine, but have to say best chunky chips I've tasted!
Breakfast very good. Lots to choose from.
June 27, 2013
Rated 2.0 out of 5.0 by Rambi13 ONE STAFF MEMBER STANDS OUT
We had great service from Margaret in the bar, she seemed to be the only person doing any work. We had drinks and food, she took care of this while clearing tables, pulling pints etc while one member of staff was spinning a tray on his finger, Other members of staff (in suits) just walked past glasses on tables. Sad that this lady was working so hard and the rest of the staff just don't seem to care. There was one young man working, seemed to be doing room service, (not the tray spinner) I must say breakfast was a surprise, staff where great.
June 24, 2013
Rated 4.0 out of 5.0 by Tonyboat Lack of free wifi
The one thing that would rate the hotel as excellent would be free wifi. Also a few nibbly snacks in the room would be good.
June 17, 2013
Rated 3.0 out of 5.0 by desh nothing special
The room was not terribly well designed or appointed, bed side lights far too dim, to read by, no power sockets to enable radio or computer/laptop use in bed. Rather short bath, floor tiles in bathroom slippery when wet (astonishingly common problem). Room "service" consisted of dumping a pile of even more towels in the room,whilst rubbish bin emptying, tea/coffee replenishment, and cleaning did not happen at all. Dinner in the restaurant took an absolute age - nearly two hours. I suspect staff shortages and economies are all pervasive in this hotel. Nothing but the absolute basics, nothing special.
June 15, 2013
Rated 2.0 out of 5.0 by OldGrumpy1 Not the best - Poor Housekeeping
We stayed 2 nights in an Executive room and were not impressed! In particular, we were disappointed with the housekeeping - we went out at 9AM on our first day (Saturday) and returned to the room to freshen up at 1215. When we returned the room had not been touched despite the fact that we had asked for different pillows on our way out at 9 and these had been left in the room. We complained to the front desk staff who said 'you should have told us on your way out if you wanted your room making up!" There was no apology and no suggestion as to how we could have known this requirement. We had naively assumed that a hotel would make up the room and not need asking to do so. On our departure the next day we complained to the Duty Manager who was most helpful. She apologised, was genuinely concerned and arranged to refund our first nights room costs.
June 15, 2013
Rated 1.0 out of 5.0 by NAReed Not sure what has happened to this place!
I haven’t stayed in Portsmouth for a while, and I was extremely disappointed with my stay this time. Check in was slow, but I got a standard Priority Club letter which I opened once in my room. The room was tired and this hotel needs a refurb! My letter hoped I would enjoy either my free drink at the bar or 500 free points from a voucher I never received at check in. Pointed this out to reception on my way to the bar, and still no offer of a voucher (fort either a free drink or 500 points).
Once at the bar, the very nice lady was extremely slow at pouring a pint, and didn’t even pour on the angle hence it took an age. There weren’t many people eating but I needed to get some work done so asked for a table for one. The place is dead, no atmosphere and the old couple opposite me kept moaning about not being brought his bread. I was given a menu but no drinks menu. The young lady brought the old couple his bread, and he said he had specifically asked for no butter, as he wanted to soak up the fat from his food. The young lady didn’t seemed concerned and simply walked away to get more without an apology. Eventually she came to take my order, I asked for a drinks menu, she said it only had wine on it, I said that was the point. Her attitude was so poor I decided I didn’t trust her to serve me.
I walked to the bar and had a very nice steak baguette and the older lady behind the bar even managed to pour a pint in relatively short time.
At checkout, the ‘system’ was down hence they took payment and promised to send me an invoice, I’m still waiting after a week….
June 10, 2013
Rated 5.0 out of 5.0 by Lamoore86 Lovely nautical stay.
We picked this venue as our overnight stay to go to the new Mary rose museum. On our first entry into the hotel it was of a high standard. The staff where very helpful, the room was very nice, clean and cosy and decorated to a high standard. The variety for breakfast was very extensive and we where always greeted with a smile. The view from the room was gorgeous.
Will defiantly recommend this hotel.
June 8, 2013
Rated 5.0 out of 5.0 by MattBath Lovely hotel for a family stay.
Our second time here. From the outside the hotel is rather ugly but it is in a great location - walking distance of the IoW ferry terminal, Southsea fairground and beach, Historic Dockyard and Spinnaker. Lots to do in Old Portsmouth.
Room was fair-sized and well appointed (but no biscuits with the tea and coffee). Shower was lovely and the decor was fine. I was a bit miffed to return to the room on the second day to find a standard letter implying I had been smoking in the room and threatening to fine me £100 (I don't smoke!)
Swimming pool, sauna and steam room were excellent and very child-friendly. Gym staff were helpful and friendly.
Breakfasts were superb - the children just loved the self-service pancake machine! Lunchtime bar snacks took an age to arrive, won't bother next time.
Limited car parking but reception give free passes for on-street parking nearby
We will be back next year.
June 7, 2013
Rated 5.0 out of 5.0 by rf17 Great Staff
The staff was extremely accommodating. I had an issue with the the wifi which they called the outside provider and fixed for me.
June 6, 2013
Rated 5.0 out of 5.0 by Marion99 Ideal location - quiet and comfortable
This was a very brief stay, but the hotel was ideally situated for all local amenities - everything was within comfortable walking distance. Hotel staff were extremely helpful, the room was very comfortable and clean, and, unlike many hotels on a weekend, this one was quiet and peaceful, despite being seemingly busy. Would definitely stay here again.
June 1, 2013
Rated 2.0 out of 5.0 by Vince81 Awful room but good staff
The staff was really good and gentle but the room was very old.
Scratches on the tapestry, need redecorating and the bathroom had the heating towel with an open electric wire. Did not looked clean.
May 29, 2013
Rated 3.0 out of 5.0 by feviax Good
Clean and comfortable bed, but only limited and
basic food, and
basic service due to inexperienced staff.
May 28, 2013
Rated 5.0 out of 5.0 by Tergur Stay overall
We stay at the Holiday Inn at Portsmouth, Pembroke Road because of the location and the staff at the hotel are well managed, The staff in the hotel are excellent.
We are back to the same hotel next month
10 out of 10 to this hotel
May 28, 2013
Rated 5.0 out of 5.0 by Caz2 Lovely relaxing break
We had a lovely time, the spa was excellent. Room was clean and comfortable as was the whole hotel. Very close to all amenities. Would definitly stay there again.
May 25, 2013
Rated 5.0 out of 5.0 by Mistylilac Great experience
We had a really good experience at holiday inn Portsmouth. From the moment of booking right through to check out all the staff we dealt with were very friendly and accommodating. They made our sons stay very special with the little touches like lining his teddies up on the bed, he was thrilled to see them, when we came back to our room. Also the table with the colouring and cookies was a fantastic idea in reception. All the staff made a point of talking to him as we'll as us.
Overall it was pleasure to stay with you and we look forward to returning.
May 20, 2013
Rated 4.0 out of 5.0 by Yule Friendly and helpful
My stay in the Holiday Inn was pleasant with friendly and helpful staff. The room was clean with a good view. The breakfast was good - I ate too much.
May 20, 2013
Rated 5.0 out of 5.0 by barbiefive0 great service, great staff
We had a excellent weekend away, breakfast and evening meal were perfect, considering that both of us had special diets, the staff were really attentive and knew what to recommend , did have to wait for breakfast, but, I think everyone had come down at the same time. The room was clean and comfortable and had everything that was needed, only downfall, there was a stag group, and kept swearing when in the lounge... however will stay again.
May 19, 2013
Rated 5.0 out of 5.0 by muesu71 Modern IC Group Hotel near the Sea and the old harbour
This Holiday Inn is located very perfectly, within max. 15 Minutes walk you can reach downtown with many pubs and restaurants, also the old harbour with the HMS Victory and also the Spinnaker Tower. Every employee was very friendly, the rooms are a little small, but nice bathroom and perfect bed, sat-flatscreen TV, hairdryer, you get everything you need. The breakfast was very good ! When visiting Portsmouth again I would definitly stay in this Holiday Inn again !
May 19, 2013
Rated 5.0 out of 5.0 by davieg Relaxing, enjoyable weekend stay
First time visit to this hotel. Perfect location: quiet area; short walk to city centre. Comfortable room & had good sleeps. Breakfast very good. Staff very helpful, friendly & courteous. All helped make for a lovely weekend in Portsmouth.
May 18, 2013
Rated 5.0 out of 5.0 by Kim07 Very good service
The staff were very friendly and helpful. Most enjoyable even though the hotel was fully booked it was still comfortable and relaxing.
May 17, 2013
Rated 4.0 out of 5.0 by Kevcreed Excellent staff
The extremely helpful staff make this hotel excel.
May 15, 2013
Rated 5.0 out of 5.0 by pandrab Great Staff
Another really good experience staying at HI Portsmouth. The staff are all so obliging and friendly. At breakfast they were attentive and cleared away used crockery so that the table was never cluttered.
The breakfast itself was brilliant, we especially love the fruits of forest compote.
Can't wait for the next time we are in East Hants and back at the Holiday Inn
May 9, 2013
Rated 4.0 out of 5.0 by Roadblock Great Staff
We stayed overnight for a local wedding and found the staff extremely helpful. Lorraine was a star and Maz was the personification of polite service. We will return for a weekend away.
May 3, 2013
Rated 4.0 out of 5.0 by greenie poor bar food
The food in the evening was poor, the bread was stale and cold. This was replaced with another sandwich which was'nt much better but the bar manager did'nt charge us and gave us extra chips.
I have to say that the food at breakfast was very good and freshly cooked with plenty of refills
April 27, 2013
Rated 4.0 out of 5.0 by seh7 Only one minor comment.
Enjoyable experience while staying at Hotel. Reception staff very good. Only real comment was evening meal, quality of food excellent, but the service was very slow, I think that was due to number of staff available, and not directed to their service, which was reasonable under the circumstances. Would use hotel again especially if discounts were on offer as before.
PS; shame the Jacuzzi was out of use due to a leak.
April 21, 2013
Rated 4.0 out of 5.0 by Friendsaway weekend away
We decided to book a weekend away and thought Portsmouth would be great as it has the shopping as well as the naval connection....my husband was in the Royal Navy. Booked the Holiday Inn because of the location close to the Gunwharf Quays centre and good value for money as we booked early.
The staff were very helpful and the room comfortable and clean.
April 20, 2013
Rated 5.0 out of 5.0 by lozza020367 Great stay as usual
As we have relatives living in Portsmouth we have become regular guests at the Holiday Inn Pembroke Road.We always receive a warm,friendly welcome from reception at check in and what a great idea to have a colouring-in table for the little ones equipped with milk and cookies too.There is ample space in the family appointed rooms;we normally pick a family movie from the vast selection to entertain the children whilst unpacking.
Breakfast is always something we look forward to in the mornings;
as usual the staff are always polite and attentive.
We always look forward to our stay.Very convenient location for Gunwharf Quays and the Historic Dockyard.
April 19, 2013
Rated 5.0 out of 5.0 by Jorge123 Good location
It's our 3rd time @ Holiday inn in Portsmouth. We'll be back next year
April 7, 2013
Rated 5.0 out of 5.0 by insanelad Good experience, will be coming back.
Having read the recent Tripadvisor reports before arrival, I was worried when Reception told me that I was in Room 629. However, I am pleased to say that my worries were unfounded. The room was just fine, the view was great and we had no problems with any smells of drains and also found the toilet flushing to be perfectly satisfactory. Yes, the bathroom is small but we didn't have to literally stand in the bath to close the door but will admit it is a tight squeeze. Personally I take the view that as long as there is enough room to shower, shave and ....... then I am happy. Hot water with decent pressure is also a necessity and there were no problems on this score.
As reported elsewhere here, the location is good. Gunwharf Quays, the historical dockyard, hovercraft, ferries and Southsea all within walking distance. Yes, the car park is small but vouchers are provided FOC from Reception for on street parking and over the Easter period, there was no problem parking immediately outside the hotel. Breakfast at £10.50 a head seems a steep price (and that's the discounted price available only for prior booking) so we didn't try it. It might be very, very good - but at that price I would expect it to be sensational to be honest.
Lorraine on Reception was very helpful, but we found all of the staff to be courteous and eager to serve. All in all, we were very satisfied and will happily use this hotel again next time we are in Pompey.
April 7, 2013
Rated 5.0 out of 5.0 by Surbiton53 Easter Break
Our second visit to Holiday Inn Portsmouth, all good as before, our only criticism one member of staff in the restaurant at Breakfast looked as if they had slept in their uniform and the same the next day , bit off putting, and somewhat abrupt as well, all other staff great, same pleasant young lady as meet and greeter at Restaurant entrance, sorry to moan about this but really noticeable
April 6, 2013