Rated 4.0 out of 5 by 99
Rated 1.0 out of 5.0 by yvie30 Great room shame about the staff
Can't fault the room. However stay spoiled by staffs unplesantness Won't stay there again.
September 2, 2013
Rated 5.0 out of 5.0 by andypandy201 general
All the staff that we dealt with were friendly and relaxed a very enjoyable 3 day stay. I would recommend this Holiday Inn for its relaxed and friendly atmosphere. When it was busy the staff worked well as a team still smiling and happy to help you
August 27, 2013
Rated 4.0 out of 5.0 by Equinoxchild Beware small print!
Booked a twin room with 3 course meal and breakfast. Upon arrival, we were informed that the dining room would be full until 8.30pm, as they had two coaches staying with them. As we planned to be out that evening before 7.30pm, this was not acceptable. They advised as long as we came down at the restaurant opening time, we could be catered for. Fair enough, so we did. Upon arrival to the restaurant we had to wait at least 10 minutes for the restaurant staff to confirm what our meal coverage was with our booking. After messing about with several options, they finally decided we were entitled to a spend of £18 each! Looking at the menu, this would have afforded us the bare minimum, and maximum restriction of a 3 course meal. I complained, as was told, order what you like, we will sort the over-payment tomorrow. Again, fair enough. Then, when we came to leave and pay for our stay, we were asked to pay the extra meal allowance. I went through the whole scenario, again, while she checked the internent, to confirm the booking was for a 3 course meal and nothing about an £18 allowance! The stay overall and room were fine, but Holiday Inn really to make staff aware of what patrons are actually booking. Having to complain and confirm your own booking, several times, really does ruin the stay experience.
August 21, 2013
Rated 4.0 out of 5.0 by EveC Great service
Really appreciated the efforts made by the receptionist to find us a parking place
August 16, 2013
Rated 4.0 out of 5.0 by mpd900 ImPREST with PRESTon Holiday Inn
Hotel is central and easy to get to, staff very helpfull and the room was good but could do with a bigger TV.
August 14, 2013
Rated 4.0 out of 5.0 Comfortable bed and pleasant staff
Central location for my weeks work.
Pleasant bar and food staff. I found the meals basic chips were always over cooked but thought the food was fairly priced.
Basic room but had everything I needed.
August 7, 2013
Rated 5.0 out of 5.0 by Garioch61 Welcome Haven
First class service; facilities to a very good standard and staff were professional and very welcoming.
August 2, 2013
Rated 4.0 out of 5.0 by Spence8917 Long stay
I recently stayed for over a month here and I can say it was a very nice hotel. The staff were exceptional in every way and very approachable.
The standard of the food was very high with a prompt room service delivery when ordered
The rooms were well looked after, spacious ad comfortable.
The only down side was the limited parking out side the hotel, this aside I would stay there again and recommend his hotel to anyone wishing to stay in Preston
July 27, 2013
Rated 5.0 out of 5.0 by 5050 Friendly and Welcoming
We have an IHG frequent guest card so often stay at Holiday Inns.
Preston Holiday Inn was very easy to find. It does look rather like an office block from the main road but, inside, the decor is much more friendly.
The staff were very welcoming and helpful. There are pretty limited car parking spaces in front of the hotel but we were given detailed instructions on alternatives, should the available spaces be taken when we came back from an evening out. The Receptionist also checked the guest list and was able to ascertain that there were no guests with disabilities staying that night and so we could use the specially assigned disabled parking spaces if necessary.
The rooms were a little cosy, space wise, compared to some of the other holiday inns we have stayed in, but the facilities were good and when we rang Reception to say that we only had towels for one person, an extra set appeared within seconds of my putting the phone down.
Usual array of toiletries available in the bathroom and a note that, were we missing anything, we could have rung down for complimentary items.
Glazing on the windows meant that we genuinely couldn't hear any traffic noise and the curtains were heavy enough to completely block out all light.
Completely our own fault for not checking, but the air conditioning was on an automatic setting and switched off in the middle of the night. With the weather as it has been this summer, this meant that we felt warm during the night but, on waking up, we discovered that we could have over-ridden this and set it to our preference.
Breakfast was the usual Holiday Inn fare, with the addition of some absolutely delicious porridge. Service was attentive without being intrusive. Free papers and tourist information available.
All in all an enjoyable stay, with friendly, helpful staff and comfortable facilities. We would recommend it.
July 25, 2013
Rated 2.0 out of 5.0 by SW2010 Terrible, will never use again!
Minimal on site parking and advised not to use reserved spaces in multistory car park as it wasn't safe for a lone female. Room was not as booked or as confirmation email. Housekeeping require further training as both stays I have had some unwanted extras in the shower.
July 21, 2013
Rated 2.0 out of 5.0 by miscmusc incorrect booking
When I arrived at Reception I was told I was booked in as a day rate which was disappointing and a little concerning the time
July 17, 2013
Rated 4.0 out of 5.0 by Traveller2013July Many positives but Oh! the parking
The staff were excellent and should be congratulated for the service they provide in a clean well-kept environment. The food in the restaurant was of a high standard with the breakfast especially commended.
However, the car park is far too small for the size of hotel. They do offer a discounted ticket for the public multi-storey next door but we couldn't quite work out why
1) the staff are allowed to park at the exclusion of the customers;
2) a number of cars seemed not to move for much of our 5 night stay which makes us suspect the owners might well have not been staying at the hotel at all.
Quite why an arrangement cannot be made with the company next door to utilise their visitor car park overnight is a mystery. Food for thought, perhaps.
July 14, 2013
Rated 4.0 out of 5.0 by GraemeW Great Location, Great Service
I stay at the HI Preston on a regular basis.
It's in a great location in the centre of town, next to the A6 which gives good access to North and South Preston.
The rooms could do with a touch of modernisation, but they're clean and comfortable and you get free WIFI and a good selection of TV channels.
There's only a Mini-Gym, but it's usually empty so that's not an issue.
The staff are always very helpful. which is great for me as I often have to change my bookings at the last minute.
July 10, 2013
Rated 4.0 out of 5.0 by MrMrsM Weekend stopover
We always stay at the Holiday Inn on The Ringway when we drive from Norfolk to visit / collect our son who is at UCLan. It's situated conveniently for the university and is well-positioned for all the shops, pubs and clubs. Staff and service are faultless - everyone is incredibly friendly and helpful. We've only ever had issues with the behaviour of other guests at the hotel. The car park is very small but they do have an arrangement with the adjacent multi-storey car park. Views are slightly better at the front (over the city and university) but there is traffic noise and a bell tolling throughout the night. Views of the multi-storey at the rear, plus buses coming and going from the early hours. Perfect as a brief stop over.
July 6, 2013
Rated 2.0 out of 5.0 by job1 What customer care?
A very pleasant stay 2 years ago made us look forward to this 2 night stay for a job interview nearby. There was no Platinum status recognition apart from a chocolate bar and a small bottle of water in the room on the first night. The room was adequate but the wardrobe was too small to hang formal interview clothes. I had rung the hotel earlier in the day to ask about parking facilities for those with poor mobility but no blue badge. It was explained that it was not possible to reserve parking spaces. On arrival the disabled bays were taken by non blue badge vehicles and I was left to find a space with no assistance with luggage. I had to ask other guests who happened to be arriving. At checkout there was again no offer of assistance.
A number of issues were raised at checkout and I was assured that I would be contacted by email. One week later and no response.
July 2, 2013
Rated 2.0 out of 5.0 by Sagittar Average in a Poor location
HI Preston is located in front of a multi-storey Car Park attached to the bus station. Hotel information states that there is no parking & to use the multi-storey (£6 for 24 hours). In fact there is very limited parking in front of the hotel but if you do use the bus station CP you need to know that the hotel has vouchers that reduce the cost of overnight parking there to £4. The hotel website did not state this before our stay.
The strong point of this particular HI is the friendly & efficient staff. In all other respect this is very much an average HI hotel, although the evening meal menu falls below the best standard. Unfortunately, the town of Preston has little to offer. The Past Times shop sits on a street corner like a sign of Better Times...
June 24, 2013
Rated 4.0 out of 5.0 Excellent staff!
All the staff I met in my stay were charming! The bar/eating area is spacious and stylish.
June 6, 2013
Rated 3.0 out of 5.0 by Xara Parking and Directions
Car park totally unsuitable for the size of the hotel. Only about 25 ( I didn't actually count) parking spaces. Although double yellow lines were there, they were ignored with cars parked haphazardly on them making it very difficult to exit the car park to then find the way around the one-way system to the public car park.
Also directions to the hotel, even with a sat-nav, were not very clear making the later part of my 350 miles journey rather stressful.
April 12, 2013
Rated 5.0 out of 5.0 by BBCB Great memories
My wife and I realised that we were dating whilst having a drink at this hotel so great memories. We have been back several times since and always get great service. Cannot fault this hotel and I use hotels frequently. Well done again and look forward to coming back soon. The only gripe was the price of the bottled water and the Coke
April 12, 2013
Rated 4.0 out of 5.0 by DarloJ Good, but messed up my bonus points
Had to add in another day and used a second reservation ahead of time but they messed up my bonus points and lost a qualifying stay.
March 19, 2013
Rated 4.0 out of 5.0 by phil1000 good city centre hotel
A good standard as you would expect from Holiday inn. The gym is great! - over looks the city as its on the top floor! Breakfast really good too. I did not get recognition for being a pc member though.
March 18, 2013
Rated 5.0 out of 5.0 by Nik5 Lovely stay for Valentines day
We stayed for a Valentines break. Got a great rate for room and breakfast. The room was very clean and tidy with everything we needed. We planned to go out for a meal but the weather was poor so we ordered room service which was very nice. The staff were very friendly and helpful. We have stayed her before and would go back. Breakfast was really good, lots of choice.
February 17, 2013
Rated 5.0 out of 5.0 by ArsenalBoy A Pleasant Overnight Stay
It was a brilliant stay at this hotel. Manned by expert and caring professionals (from the reception staff to the guys manning the restaurant), our stay was indeed a memorable one.
However, the negative side of our stay was about the parking space. Although you have the local council operated parking area to used, it's not enough to provide you with comfort whilst walking from the parking area back to the hotel under the rain!
February 9, 2013
Rated 5.0 out of 5.0 by Warby good service, clean room, great value
Stayed over for works Xmas party. Considering number of people being served food was hot, tasty and well presented. DJ / musical entertainment seemed to be really enjoyed for those who wished to partake. Room was clean, bright and a good nights sleep was certainly enjoyed. Breakfast was good value with a more than adequate choice to eat. In terms of amount paid for room and food combined more than happy. Will certainly stay again. Finally a big thank you to the staff. Extremely pleasant and more than willing to help at a very busy time.
January 10, 2013
Rated 5.0 out of 5.0 by Tigersfan Excellent value for money.
Stayed New Year's Eve and Day.
Couldn't fault the rooms, staff and food, particularly the special offer dinner on N.Y's Eve.
Would certainly recommend.
January 9, 2013
Rated 5.0 out of 5.0 by NatalieK Excellent !
We always stay at the Holiday Inn, Preston. The service and staff are fantastic.
We stay at this hotel 3/4 times a year and wouldn't consider using another hotel.
Thank you for looking after us and looking forward to our next stay with you.
Natalie and Richard
December 22, 2012
Rated 5.0 out of 5.0 by NenLeni Excellent
Come every year in December and always stay at Holiday Inn in Preston.
Staff at front desk really nice and helpful. Room very clean and nice. Will be coming next year again!!! Highly recommended.
December 17, 2012
Rated 5.0 out of 5.0 by satisfiedcustomer Great hotel
Fantastic hotel, really central for town. All facilities and services excellent.
October 24, 2012
Rated 4.0 out of 5.0 by travellingwilbury Great Hotel --But!
We liked this hotel a lot for it's rooms, service, staff efficiency and friendliness. The only problem we found was that hotel car parking
is very limited, and virtually non existent if there happens to be a function in progress. You can park off site at the nearby bus terminus but it still inconvenient.
October 23, 2012
Rated 5.0 out of 5.0 by LorraineB Excellent all round
Great service, although our inter-connecting room hadn't been allocated staff re-arranged other rooms and we got our inter-connecting room. We had 5 rooms booked out for a family event and everything about our stay was fantastic, the only thing I can comment on that was slightly negative was food and alcohol was a bit expensive
October 19, 2012