Rated 4.2 out of 5 by 36
Rated 5.0 out of 5.0 by 52pete Resurant and bar
You have an employee named Bo that works in the bar she is outstanding. Bo remembers everyone's name and always makes you fill at home. When ever I'm in Sacramento Ca I stay here for that reason, when you spend all week on the road it's nice to be noticed.
November 15, 2013
Rated 2.0 out of 5.0 by RanchoDisappointment Poor housekeeping
This is a nice hotel with nice amenities, but their housekeeping service are extremely poor. We stayed three nights. The room was nice and clean upon our arrival. Upon returning to the room after a day exploring the Sacramento area, we found the room cleaned, but housekeeping had not restocked the soap, shampoo, drinking glasses, coffee cups. They had left only two bath towels although there were three of us in the room. We had our own shampoo, but I had to go to the front desk to get additional towels, cups, soap, etc. Things got worse the following day. Despite hanging up our towels so we could re-use them, we returned to the room in the evening to find only one bath towel. Two housekeepers were still working in the hall, so I asked one of them if we could get two more bath towels. She told me it would take a little while. Two hours later, I went down to the front desk to ask about it and I was told that the towels were in the dryer and would be delivered soon. Another hour elapsed before I asked the front desk again and I was told they were short staffed and still trying to get caught up, but the towels would be on their way. After waiting thirty more minutes, I went to the pool and took two towels from there so we could give our grandson his bath before he fell asleep. The towels finally arrived at 10:00 PM
November 3, 2013
Rated 5.0 out of 5.0 by RobynW Clean and comfortable
I was very impressed with this Holiday Inn. Great price for a very clean & comfortable stay!
October 31, 2013
Rated 3.0 out of 5.0 by BaseballMomma Clean comfortable room, but terrible service
My family stayed at this hotel along with several other families as we were in town for a baseball tournament. The room was clean, comfortable and spacious with a big screen TV, coffee maker and refrigerator as nice amenities. There is also a Starbucks in the lobby, which was a nice treat in the morning.The service, however, was not good! We tried to check in at 4:00, and we got into the back of a long line of people trying to do the same thing. After waiting for 30 minutes, the front desk attendant had only checked in 4 customers, and there were still 3 families waiting to check in. As a result, we left because we had a limited amount of time and we were tired of waiting. We came back at around 9:00 and it still took 10 minutes to check in...only 1 guest in line. Our friend was told that their room was not yet ready...AT 9:00 AT NIGHT, and they had to wait another 30 minutes. We went to the restaurant to use our complimentary drink vouchers (and wait with our friend) and found that the employee who waited on us was working his first shift ever...with no help. He took forever to get our drinks because he couldn't figure out the computer!
October 30, 2013
Rated 4.0 out of 5.0 by AJP5 Clean and comfortable.
Rooms are large, very clean and comfortable. Staff is very helpful and courteous. Only thing I missed was having a fridge in the room.
October 24, 2013
Rated 5.0 out of 5.0 by DonnieB The nice surprises continue!
I recently stayed at this fine property twice... liked it so much, I had to return! I was in for more delightful surprises my second stay, even more perks I didn't know about. This hotel embodies what Holiday Inn was meant to be - clean, comfortable lodging and dining for families and business travelers.
I've stayed at many hotels and motels, including other IHG properties (Holiday Inn, Crowne Plaza, etc.), but this one really stands out when it comes to treating guests right and rewarding IHG Rewards Club members.
Staff members I interacted with (Front Desk, Housekeeping, Restaurant) were most friendly, helpful and respectful. I highly recommend this hotel to business people, families, or couples for a nice getaway.
October 24, 2013
Rated 5.0 out of 5.0 by LouanaW This place is awesome!
I was quite surprised at this hotel. The price was great, so I really didn't expect it to be all that. The bed was super comfortable. The Jacuzzi tub is JUST what I needed after a long plane ride. the staff was very accommodating. I have already told others about this place. I would highly recommend it!!!
October 9, 2013
Rated 4.0 out of 5.0 by katrinandlandon Great Room, But . . .
I have stayed at this location on several occasions, and this last time was the first time I was not 100% happy with it. On my second night here, at about 2:00 a.m., some fellow guests decided it was a good idea to have a pool party -- and my room overlooked the pool courtyard. Forty five minutes and two phone calls to management later, they finally moved on. First and foremost, I shouldn't have had to call to ask management to intervene; secondly, it shouldn't take two calls to solve a problem. Other than that, my stay was as great as usual -- super comfortable bed, good quality pillows, and awesome room service staff (I always get the burger which comes with great fries, and the house salad which is always really fresh and crisp).
September 24, 2013