Rated 4.1 out of 5 by 82
Rated 3.0 out of 5.0 by pookey67 Great Service
After checking into this hotel, I had a wide range of room issues. My room got switched with someone else. I was given three different rooms. My first room was meant for someone else. The second room I was given was already occupied by someone else. Luckily, no one was there. I was given a room already inhabited by someone. Then I was given the third room. The bright side of my visit was the front service person. Dianna was fantastic. I am not sure if the mistakes for my room were due to a computer mistake or the person who was at the front desk before her; however, Dianna fixed everything. She is probably the best employee at the hotel. I stay at countless hotels for work and she makes sure everything is done right and in a way that truly defines costumer satisfaction.
July 5, 2013
Rated 1.0 out of 5.0 by TravelingJ Platinum Member treated as a second rate citizen because he used points for stay!
I booked this stay at this hotel using points. Upon check in, we were given our room. It was a hot day, so first thing we did was turn on the air conditioner, and of course it worked for about 2 minutes blowing cool air, not cold, then starting blowing room temperature air. I tried cycling the air conditioner, by turning it on and off several times, same result. Called down to the front desk to ask if a maintenance person could come look at it, they said they would send someone up. Well a half hour later, the maid that was working the floor came knocking on our door, we explained what was happening, unfortunately she didn't appear to understand English, she proceeded to cycle the air conditioner just as we did, as she did this, we explained that the air will start out cool for a couple of minutes then proceed to room temperature. She felt it for a minute. Then walked out without saying anything to us. A half hour later, we called down to the front desk and asked what was going on, they told me that the maid checked the air conditioner and said that it was working fine. I reiterated what was happening, and that she only felt it for one minute and after two minutes the air got warmer. They continued to say that the maid said it was working fine. I then asked, since I was a Platinum Member, that we could be moved. The desk told me that they were booked for that night. I asked that since the hotel room is having a problem could they help me find another room at another location, they immediately told me that because I booked with there was nothing they could do to help. I ended up contacting Priority Club, canceling this stay and rebooking at another location, while I did this I checked the Priority club app on my tablet and it showed that there WERE other rooms available this night, but apparently they did not want to assist us since we were using points. In all the years that I have stayed at various Holiday Inn properties (and I stay true to Holiday Inn, except now for this city) through out the Western US since 2000, and as a Platinum member, this stay made me feel like nothing in the eyes of this hotel. When visiting this location I now stay at a competitor directly across the street from this property.
July 5, 2013
Rated 5.0 out of 5.0 by ash85 great room
Overall had a great experience. We ended up staying an additional night and they were able to accommodate us with no issues. Room was well furnished and clean. Bed was super comfy and we had a Jacuzzi tub!
July 3, 2013
Rated 5.0 out of 5.0 by Iragosa Great Service
Recently stayed a week with my son and the service was great. All staff from the minute I checked in and throughout our stay were always very friendly and polite. .
June 27, 2013
Rated 3.0 out of 5.0 by woodbs352 ok for a place to sleep, for the price
If I had paid cash, the price difference might have made up for the shortcoming. Since I used points and it cost me the same as the HIe down the road, I was disappointed...
First, we upgraded our King bed room to a suite. The Suite had 2 queen beds. Not a huge problem since my wife and I sleep in a queen at home, but a little disappointing start.
The pillows come in 2 types: thick firm and thick soft - both were a bit too thick for what I have gotten used to. I wasn't comfortable. However, I did sleep through the night and my neck did NOT hurt in the morning.
The light over the sink seemed to work right, but had very low wattage bulbs, only dimly lighting things. The fan in the bathroom had problems that made it very noisy, so we couldn't use that as a night light for my wife.
I wouldn't have known that the fan was faulty and would have thought they were just being cheap/eco with the lighting, but the connecting room had neither of these problems.
The connecting room was the other half of the "suite." Basically, the suite is 2 rooms (still with standard security doors between them), one with beds the other with couches. I was hoping that the suite would have a tub large enough for my wife and I to both squeeze into, but she couldn't fit comfortably and she is... not tall.
Overall, we were disappointed and don't plan to stay there again, but the place was clean and the staff very friendly and helpful, and I always like having a fridge and microwave.
Final Note: I have stayed at a lot of Holiday Inn Expresses and have never before walked away disappointed that I can remember.
June 21, 2013
Rated 5.0 out of 5.0 by Clearwater Stayed here many times always happy
I have stayed at this hotel many times over many years and I have never had a bad stay. I highly recommend this location. Clean, Quite and very very well staffed.
April 17, 2013
Rated 5.0 out of 5.0 by Roberto1296 Feels like home
I have always enjoyed my stay at this Holiday Inn from the beginning. Traveling 40 to 50 weeks out of the year this one makes me feel like home. The remodel did wonders and the staff is always ready to help. The management is doing a fabulous job and thanks for the effort. Starbucks on site is a nice touch as well as the full service bar at night. NICE JOB
April 14, 2013
Rated 5.0 out of 5.0 by Parsley Great value
Great value at a comfortable hotel with friendly and attentive staff. Very good value for the money. Large, useable rooms. The only downside is that the bar closes early
March 31, 2013
Rated 5.0 out of 5.0 by ss4311 Great stay!
Wonderful stay, good breakfast in AM. Staff very friendly and helpful!
March 21, 2013
Rated 5.0 out of 5.0 by kcagator Quality Holiday Inn Property
The management staff at this property were outstanding. Greeted me every time I walked through the lobby, assisted me on things like taking care of packages I had sent to the hotel, making copies for me, etc. Have nothing but great respect and gratitude for their hard work and attitude towards customer service. The room was well maintained..clean and comfortable. The people who cleaned the rooms likewise did an outstanding job. I have only one (1) complaint..and it's not that big of a deal. The signage at the hotel said that the restaurant was open until 9pm. But, I guess on Friday and Saturday nights during the winter, it's only open until 8pm. So, when went down for a bite at 8:05, the kitchen was closed. Again, overall, a high quality place and one I would highly recommend.
February 21, 2013
Rated 5.0 out of 5.0 by amber2523 Great Service
Our stay at this hotel was wonderful. The staff was great and they all went the extra mile to make sure that we were comfortable.
February 16, 2013
Rated 5.0 out of 5.0 by rickiebobbie1 rickiebobbie2
Great value. I stay here on biz and vacation also. One of the best stops on my biz route. Gilbert at the front desk is always on his game! Thank You for being one of my homes away from home!
February 5, 2013
Rated 5.0 out of 5.0 by Andrew57 Great little place in Sacramanto area
It is a total suprise for me, very nice staff. Room is quite and clean inside and out. Was able to relax and go on with biz trip. Will come back here whenever travel to Sacramento area.
February 4, 2013
Rated 4.0 out of 5.0 by tazbowls815 sound sleep
freeway close, staff friendly, almost a clean room upon arrival.
2 out of 3 not bad
February 2, 2013