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Rated 4.2 out of 5 by 239 reviewers.
Rated 5.0 out of 5.0 by Excellent Service but Poor Breakfast Everything about our stay in this hotel was excellent except for the breakfast. Breakfast was served as a buffet which meant that the majority of the cooked food was luke-warm and the plates were cold which made the problem worse. Fortunately, we had a good deal and the breakfast was included in the price. If we had been charged the advertised £14.95, we would have asked for a refund - it really was that bad. Such a shame because dinner the evening before was superb and everything else about our one-night stay was really enjoyable. First-class service from every member of staff we met - they are a credit to the company. August 14, 2014
Rated 5.0 out of 5.0 by Above Expectations We had an overnight stay which was excellent value and of a surprisingly high standard for a budget hotel. The room size was good. The whole hotel was spotless including our room. On entering the hotel the reception area is attractive and inviting. All staff were welcoming, friendly and helpful. August 14, 2014
Rated 1.0 out of 5.0 by family stay nice room but noisy through adjoining room door.-as a family the room was not quiet due to this issue Leisure club and pool in particular very dirty with mould evident around the pool sides-especially bad around pool ingress and egress. Showers in poor repair and dirty-whole pool area smelt of mould with very cloudy water-correct levels of chlorine? Only one member of staff on duty in the leisure club on Saturday evening. Selection of food at breakfast poor at 10.00am-not the usual choice-staff tidying food away before 11.00 and tidying up around myself and the family whilst we ate breakfast. No mention of availability to upgrade as per the members club booking at any stage of booking in. August 13, 2014
Rated 5.0 out of 5.0 by Good location, great staff Handy location. During our short stay we visited Oxford (recommend Park and Ride of A34), train into London (bus outside the hotel to Reading station, £5 return for group ticket for 3) and Chessington (best to leave early as it gets really busy). Could have done with an extra day to chill in Gym and Pool !!! Staff hard working, helpful and friendly. I felt that there was a good team spirit among the staff. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and clean room Lovely and relax after shopping. perfect for just one night only. The waitress was a bit in shocked when I mentioned that we are deaf, she went speechless for a few while! then she serviced us well. I think your staff may need some deaf awareness for next deaf customers. August 13, 2014
Rated 5.0 out of 5.0 by regular stay The hotel is ideally situated just off junction 11 of the M4. there is ample car parking even though the area is a busy residential one. The staff are very professional as well as being friendly and helpful nothing is to much trouble. The rooms are very hotel standard but clean and comfortable and offer great value. August 13, 2014
Rated 5.0 out of 5.0 by Great location and hotel facilities This was the second time we had stayed at this hotel, rebooked as we had enjoyed the first visit so much. Love the pool and sauna facilities. Great location just off the motorway, handy for Thorpe Park, LEGOLAND and London. Had evening meal which was good although my Cesar Salad was a bit small for the amount of money they charged and we had to wait a few extra minutes to have our order taken but the manager did come and apologise for that. Good size rooms for a family of four, loads of space to put bags etc and move around. Had a good nights sleep, quiet and restful. Would stay here again August 12, 2014
Rated 5.0 out of 5.0 by Will use this hotel again! All of the staff were extremely courteous, polite and could not do enough to help. This is the 4th time I have stayed at this hotel and each time it has improved. Well done team, I look forward to staying again in October! August 12, 2014
Rated 5.0 out of 5.0 by All good this week Room and service exemplary last week. No issues relating to sink, smell, towels etc though this weeks room slightly smells of damp August 11, 2014
Rated 4.0 out of 5.0 by Typical Chain Hotel Typical Chain Hotel. Enjoyable swimming pool, sauna, and jacuzzi. Had a good night's sleep and relaxing stay. August 7, 2014
Rated 4.0 out of 5.0 by Attentive and hardworking staff but room needs refurbishing We enjoyed our 4 day stay at the Holiday Inn. The room 233 needs attention: the luggage straps to hold our cases were broken the toilet WC is small and too low to the ground making it uncomfortable to sit on the sofa bed has stains and needs replacing August 5, 2014
Rated 5.0 out of 5.0 by A conveniently placed hotel with friendly staff and great for children. The hotel is conveniently situated just off the M4. We were a party of 15 adults and 8 children staying for two nights. The staff were very friendly and helpful, and very good with the children. The rooms were clean and comfortable with good sized bathrooms. The meal on the first night was extremely good, with a very acceptable buffet for the children. The children's buffet was the same on the Saturday, but the adults' buffet was very uninteresting with very limited choices and poor value for money. By contrast the breakfasts on both days were extrememely good. I can thoroughly recommend this hotel, though not the Saturday night buffet. July 31, 2014
Rated 4.0 out of 5.0 by As good as expected Great stay, the staff were friendly and efficient, location is handy for central Reading but in a reasonably quiet location. Hotel is relaxing while remaining busy, having more than adequate facilities. July 31, 2014
Rated 5.0 out of 5.0 by family friendly Very nice hotel , wonderful with with my 5 children, also children ate free thats a big plus to any family . Friendlly staff took time to talk to you and the children.Also no pool restrictions on time. July 25, 2014
Rated 4.0 out of 5.0 by A resonable stay... Just off the M4 so easy to find and convenient for the motorway. The rooms were starting to show signs of wear and tear (as you would expect), but still clean. Only issue I had was it was easy to hear noise from the adjacent rooms. Breakfast was good, food hot and good service when I requested something to be made for me. The staff were helpful and friendly. July 24, 2014
Rated 5.0 out of 5.0 by comfortable and staff very helpful enjoyed our stay and would recommend. if in the area again would book again. July 24, 2014
Rated 5.0 out of 5.0 by Everything good - as usual. Warm welcome on arrival and advice given on location of the bar, restaurant and local amenities. July 24, 2014
Rated 5.0 out of 5.0 by legoland stay Lovely hotel excellent breakfast and lovely staff. We had a deal with free food on our first night and it was excellent. Highly recommend about 20 mins from legoland and eady to get too. July 23, 2014
Rated 5.0 out of 5.0 by LOVELY HOTEL Enjoyed a lovely 1 night stay and wish it could have been longer as didn't have time to use the pool but it looked very inviting. Clean and comfortable room, staff were so friendly and helpful. Had an excellent evening meal in the restaurant, the food was so good, much better than we expected.We had the rump steak, each cooked differently and exactly how we wanted. I must admit dessert was a let down but I was being greedy anyway as the first course portion was filling! Karma maybe... Give this hotel a try, you won't be disappointed. If we travel to London area again this hotel will be top of our list! Well done to all the staff, you're doing a great job. July 23, 2014
Rated 4.0 out of 5.0 by Good value, good location This Holiday Inn is just off the M4 so easy to find and convenient for the motorway. It is a very busy hotel with plenty of very friendly staff offering help and service. The rooms are on two floors and there isn't a lift, but the staff offered to carry our case up the stairs so if you have mobility problems or need a hand don't be afraid to ask. The rooms are a bit older in style to other Holiday Inns I have stayed in, but still very clean and exceptionally quiet. There were tea and coffee making facilities sitting on top of an old dismantled minibar cabinet which looked a little sad. There wasn't a safe either which is a bit odd when so many people now carry expensive equipment such as computers etc but for the reasonable cost of a night's stay I couldn't complain. The bathroom could do with a refurb, the water temperature was hard to control, but for the price you pay, it was a good hotel. The breakfast was good with the usual variety of hot and cold food and the restaurant also offered a range of food which was reasonable value ranging from burgers to fresh fish. The staff are extremely helpful and friendly and the price per night very reasonable considering it's so close to London and key holiday and business sites. July 19, 2014
Rated 3.0 out of 5.0 by Good night's sleep close to London This hotel is not special (except perhaps for the friendly staff), but OK to stay at. Close to the M4 (not to the railway station), so it's easy to see lots of places west of London. July 17, 2014
Rated 5.0 out of 5.0 by Vert friendluy and efficient service Great stay, thank you very much especially to the front desk staff. I would use this hotel again if I were staying in the area. July 17, 2014
Rated 5.0 out of 5.0 by Fantastic hotel Stayed at lots of holiday inns, but the staff here are really great nothing too much trouble, food great, really had a stress free time thank you July 16, 2014
Rated 4.0 out of 5.0 by Single sex couples preferred? Some furniture /decor is getting a bit tired looking e.g. Bathroom Door and Drawer Unit but the room was comfortable. There are two saunas, one in the gents changing room and one in the ladies, so couples cannot sauna together unless single sex. Breakfast excellent - even including a diy pancake machine! Would we stay again - yes. July 16, 2014
Rated 5.0 out of 5.0 by Ideal for Graduation at Reading University This is a very comfortable hotel. All areas were clean and well cared for. The beds were comfortable and the air conditioning excellent. The rooms we had were quiet - and the only very minor disturbance was caused by other guests letting doors slam! I have yet to find a hotel where this doesn't happen! The staff were outstanding - cheerful, welcoming, polite and hard-working. We had breakfast once in our rooms and once in restaurant - lovely both times. Dinners were well cooked and tasty. The location was perfect for us to attend our daughter's graduation at Reading university. It is only a short journey by car to Whiteknights campus. Altogether an excellent experience. July 16, 2014
Rated 5.0 out of 5.0 by Great Enjoyable and peaceful stay, made to feel very welcome by hotel staff. Great being on a main bus route to the town centre and having a supermarket across the road. July 16, 2014
Rated 4.0 out of 5.0 by Very attentive staff and clean room The room was well maintained and clean (kudos to Raquel (name on comment card) the housekeeping staff) and reception, restaurant and housekeeping staff were very friendly and accommodating. Downside is the creaking noises which disturbed my sleep when guests were walking in the corridor and also upstairs. July 15, 2014
Rated 4.0 out of 5.0 by Friendly staff The staff were very courteous, professional, warm and friendly. July 13, 2014
Rated 1.0 out of 5.0 by Everything wrong I rang ahead to hotel to let them know I'm a night shift worker and request a quiet room which I was told was allocated to me (Thank you) on arrival i got booked in (no ihg recognition) I got to my room on ground floor next to the car park and main(not so quiet) road when I entered room 181 the smell of dampness hit me really Potent ,also the double bed allocating that my company requested turned out to twin beds I returned to reception where I was told sorry no alternatives after getting off to sleep bang bang house keeping maybe they can't read do not disturb sign, When I woke up I noticed the dust pictured Went to get some food and when I got to mini cafe area the guy behind had a melt down and walked off saying I can't cope! July 13, 2014
Rated 5.0 out of 5.0 by Brilliant staff and lovely swimming pool Holiday Inn Reading Sough offers very high quality in a convenient location. Hotel is well appointed and staff cannot do enough for you. July 11, 2014
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