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Rated 4.2 out of 5 by 276 reviewers.
Rated 4.0 out of 5.0 by Comfortable stay, excellent service The hotel is a very good 3 star hotel. The staff are very helpful and friendly. I would stay there again. October 4, 2014
Rated 5.0 out of 5.0 by Lovely staff As soon as you walk in to this hotel you feel welcome. The receptionists are friendly and accommodating, they promptly dealt with our booking. The room was clean and comfortable. We had a good nights sleep. There are towels at the swimming pool and we enjoyed the Jacuzzi as well as the pool. The food was very tasty and a good choice on the menu. The staff were very friendly and accommodating throughout our meal. Over all we all enjoyed our stay and would happily return. September 28, 2014
Rated 5.0 out of 5.0 by Customer Service The service is excellent. Fernando has really impressed me with his customer service skills. September 24, 2014
Rated 1.0 out of 5.0 by A Dated Noisy Hotel - Won't be staying in a hurry This hotel is somewhat dated and noisy to the extent that the room I had constantly vibrated during the night as doors further down the corridor were closed. The bathroom was tiny and badly maintained. The front desk staff were miserable/disinterested/rude. I don't normally complain even if my stay wasn't great. When checking out, if the front desk staff enthusiastically ask "how was your stay" I would politely respond with "fine thanks". When checking out of this hotel the front-desk staff didn't ask. The only positive feedback was that the restaurant staff were attentive, friendly and helpful. Overall there are other ihg hotels nearer the city centre to stay at and would not be visiting this one in any kind of hurry. September 24, 2014
Rated 4.0 out of 5.0 by Very Friendly Helpful Staff Always Enjoy my stay . Nothin is to much trouble for the helpful staff September 23, 2014
Rated 5.0 out of 5.0 by Friendly place to stay All of the staff are friendly and always talk with you about your day and how the stay has been. Fernando in the restaurant always takes some time to talk and is always happy. September 19, 2014
Rated 4.0 out of 5.0 by A great nights sleep Dark, quiet and the best bed in Reading. If you leave hungey from breakfast you only have your self to blame. September 19, 2014
Rated 2.0 out of 5.0 by Good location, everything else was mediocre at best I arrived just before 11pm and found the car park was completely full, with many cars parked at the end of rows and in the entry / exit routes. After abandoning my car on a grass verge, I made my way inside to check in, where I was 'greeted' by a young, fairy dissinterested male behind reception. The check in process was fairly swift, but completely devoid of personality, and I was soon struggling to my room with an overnight bag, laptop, suit/dress carier and handbag. I followed instruction and headed through the double doors to discover that my room was up two flights of stairs - surely the young man behind reception should have offered to help with my bags?! I eventually made it to my room, to discover it smelt like somebody had left an old pair of sweaty socks warming on the radiator. Definitely not the best holiday inn experience I've ever had, but unfortunately not the worst either! September 16, 2014
Rated 5.0 out of 5.0 by Great staff and atmosphere I would actually spend leisure time here as the staff are so hospitable. Probably would eat somewhere else though. Have a look at "Thyme"! They manage to serve a variety of food at keep it fresh and vibrant. September 15, 2014
Rated 4.0 out of 5.0 by quiet depsite its size First impressions after you've booked in and are making your way to your room is that this is a big and slightly ugly hotel with long long corridors - for this reason you expect the hotel to be noisy. But despite it being full when I stopped it was quiet and thus provided me with a good night sleep. Breakfast was good and staff friendly. September 14, 2014
Rated 3.0 out of 5.0 by Hotel felt tired I stayed one night here. The staff are all very friendly and attentive but I fear some of the facilities in the hotel weren't up to much. When I arrived at my bedroom I sat down on the settee and practically fell through it. There were cobwebs all over the ceiling, the bed linen was ripped, the bathroom was tiny and the shower had no water pressure and I couldn't get any Wi-Fi in the hotel unless I was prepared to pay for it! (although I had the codes for the free Wi-Fi as a reward club member). The health club is very small and the equipment could do with updating and cleaning, not sure why they need security locks on the doors to the changing rooms, you need to get a member of staff to unlock them every time you want to get in there. To be honest I would go for a purple/white hotel next time. That aside, the conference facilities were very good, no complaints there. September 12, 2014
Rated 5.0 out of 5.0 by Holiday Inn Hotel and room clean and looked like new staff could not be faulted at all especially the breakfast team. September 11, 2014
Rated 5.0 out of 5.0 by Nice room and comfortable big bed Had a great stay at this hotel would definatley recommend! Friendly staff , nice and spacious room. Very happy and will stay again :) !! September 10, 2014
Rated 1.0 out of 5.0 by Poor experience wouldn't re-stay Being a platinum member I get plenty of opportunities to compare hotels. This was a very poor experience, I ordered fish and chips and the peas were cold, I had to ask for the bread which should have come with the meal and by the time it arrived my meal was finished. The room air conditioning was stuck on cool so the room was freezing! My TV kept going off and then back on as though the cable was loose however I checked and all seemed fine. Work to do to get this holiday inn up to scratch. September 6, 2014
Rated 5.0 out of 5.0 by comfortable family room decent enough base for trip to Legoland Windsor added bonus of swimming pool to entertain excitable kids! September 4, 2014
Rated 2.0 out of 5.0 by Very Noisy I probably booked the wrong hotel. Because of the close proximity to the airport the type of clientele it attracts are holiday makers on a stopover from the airport, noisy and with boisterous children that they have absolutely no control over. These children (and some adults) spent half the night roaming the hallways shouting at each other and stopping everyone from sleeping. No lifts, which made it difficult to negotiate three heavy suitcases to and from the rooms up staircases, especially as some of the hallway doors only open in one direction (pull). Children's food was awful; bland, dry, cold, unimaginative and a dessert with an eyelash hair on it. Breakfast time was absolutely awful, hundreds of people shouting at each other and the same unruly kids running wild. I will book a different Holiday Inn next time. September 3, 2014
Rated 4.0 out of 5.0 by Friendly, Welcoming and Relaxed The Holiday Inn in Reading South has friendly and efficient staff and provides a comfortable base for visiting the Reading and Berkshire area. The rooms are of good size and are clean and comfortable. I stay regularly and always find that I sleep well. The restaurant has good quality of food and the breakfast is excellent. I commend a number of staff members including Anna (who looked after our room very well), Ilana (I think), Dave (the breakfast chef - great poached eggs and bacon) and Antonio. September 3, 2014
Rated 4.0 out of 5.0 by Good Business Hotel Stayed here for a 4 day business trip, as it's very close to Green Park, the hotel is ideally situated for this business park and also for travelling into Reading. Pros:- * Large rooms * Clean * Great friendly staff, especially Heath staff * Heath club, with gym, pool, sauna etc. * Lots of parking * Lots of nearby takeaways, i.e. KFC, Pizza Hut, McDonalds etc Cons:- * Room decor is old and outdated * Room heating did not work well September 2, 2014
Rated 4.0 out of 5.0 by Comfortable bed and clean Excellent and fresh breakfast , room was clean. At first the WIFI is not free which is strange for the 4 star Hotel, however you could get a free 24 hr voucher by registering on the holiday in membership. Location is a bit out of the way from the center, but bus link from the city center, but since I was on a business trip and the office was quite close to the hotel, so it was a positive point. Only wish I was staying for longer, to make use of the swimming pool. September 1, 2014
Rated 2.0 out of 5.0 by Rechnungsstellung Eine Rechnung konnte nicht auf meinen Namen erstellt werden, nur weil ein Kollege die Reservierung vorgenommen hatte. Eine Originalrechnung auf meinen Namen, was steuerlich für mich wichtig war, weigerte man zu erstellen. Der buchende Kollege musste meine Rechnung dann übernehmen. Ein Unding. August 30, 2014
Rated 4.0 out of 5.0 by Last stay Very nice hotel, great location stayed many times. Last stay was good but not as good as other stays, compared to most HI's this hotel is excellent and above average, but because this hotel normally set the bar so high with exceptional quality and service you notice it when something isn't done. Assistant manager called for feedback following my stay, this was very nice and made me feel like a valued customer. August 29, 2014
Rated 5.0 out of 5.0 by A great relaxing getaway Normally out of my price range, but I got a promotional price for my stay. Was an excellent place to relax after the festival. Location is a bit out of the way for people without a car, but bus link from the city center is perfectly adequate. Only wish I was staying for longer, to make use of the swimming pool. August 29, 2014
Rated 4.0 out of 5.0 by Friendly inviting staff We found the friendliness of the staff very welcoming. The hotel is clean but some of the fittings in the room and especially the bathroom need updating. The breakfast was excellent but the coffee/tea arrangements were annoying in that one was not able to help yourself. August 28, 2014
Rated 4.0 out of 5.0 by It did the job...... Stayed for the weekend to go to the Reading festival and did the job perfectly. The room, a triple, which was a double and a makeshift bed although not ideal was ok I was expecting 3 single beds but did not check so that was down to me! The bathroom was functional if a little tired but the power shower was great!!! Staff were courteous and friendly and breakfast was good. Overall a good hotel, free car park and only a couple of mile from Reading centre which equates to a £12 taxi ride or £1.50 on the bus. Hope this helps :) August 28, 2014
Rated 4.0 out of 5.0 by Great value We booked early to get the saver rate & was definitely worth the money, breakfast was fresh, rooms were spotless but the only downside was the price of drinks, £4.90 a pint & £6.65 for a medium wine so not cheap to relax!! August 28, 2014
Rated 5.0 out of 5.0 by Nice stay, menu needs to be different to other HI's Very nice break even though the hotel was full with Festival goers, this meant the bar August 28, 2014
Rated 5.0 out of 5.0 by Stay no problems with the experience-seemed more efficient than last year where there were mistakes on prices taken from my account and additions which were made at the time. Just right/no difficulties on this occasion-good staff. August 28, 2014
Rated 5.0 out of 5.0 by weekend stopover for reading festival had a wonderful stay at this hotel for the reading festival weekend. the room was immaculate and very comfortable. the staff very friendly and helpful and the complimentary use of sauna ,swimming pool etc was a nice inclusion.. the price ,considering it was reading weekend was very reasonable. the only small problam i found was that the room was quite warm and the temparature did not appear to be changeable downwards. as a base for the reading festival it was great but do budget for bus and taxi fares as hotel is about 2.5 miles from town centre August 28, 2014
Rated 4.0 out of 5.0 by Ideal for the Festival I stayed here for two nights during the Reading Festival. I found the hotel to be ideally situated for attending the event. The hotel is just off the M4 so is easy to get to and from. Upon arrival I was given a handout with festival information, 5 pages of info including maps, bus timetables, taxi numbers and other general info, a nice touch I thought. The bus stop is immediately outside the Hotel and takes you to the train station in under 15 minutes. Taxi's back from the Town Centre vary £12 one night and £10 the next. The bar in the hotel is reasonably priced and stayed open into the early hours. It also has a decent menu of snacks all be it a little over priced. The food that I did have was however of good quality and quantity. The Hotel is just off a main artery into Reading but it did not feel like it. Set back from the road there is very little noise once you are inside. The hotel has great leisure facilities, is clean, of a decent standard and the breakfast was as good as any other that I have had. I would recommend this hotel if visiting the area. August 27, 2014
Rated 4.0 out of 5.0 by Excellent Service and Value Enjoyed our stay here very comfortable bed, access to fitness centre, pool etc. Breakfast had good variety and overall experience was very relaxing. Only negatives I can think of are the sheets were not changed during the entire duration of our stay i.e. 4 nights and the wireless internet was slow. August 27, 2014
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