Rated 4.0 out of 5 by 105
Rated 4.0 out of 5.0 by Deni55 Comfortable beds-we slept well; Great Breakfast
The beds were exceptionally comfortable. The internet was fast as our teens(3) enjoyed gaming together. The room was clean and inviting. The air was fresh and circulating. There was no stale smell. The room lacked a refrigerator and the carpets needed to be stretched or replaced. The toilet sounded loud when being flushed.
The breakfast was great. There was a nice selection of items to choose from. One suggestion that I would make for breakfast is to have hot chocolate and/or mint tea.
November 22, 2013
Rated 5.0 out of 5.0 by Hogslopper One nighter
Overall good experience, too late for breakfast, sorry I didn't partake.
November 15, 2013
Rated 1.0 out of 5.0 by terribleroom terribleroom
Room is like a jail cell - blank and looks out onto a blank concrete block wall.
October 16, 2013
Rated 3.0 out of 5.0 by Mouseketeer0308 Noisy stay!
We arrived at this hotel about midnight after traveling from Seattle on the Amtrak train. Our taxi dropped us off, and we were checked in. Upon arriving in our room, we thought the window was open because the room had so much traffic noise. But the window was not open, the room was just very, very close to the extremely busy road. We tried to get a different room, but the desk clerk said they were full and could not switch us.
It was difficult to get any sleep. Luckily the traffic slowly died down, but I would not recommend any of the rooms that have windows close to East Hastings.
We were able to take the hotel shuttle to the cruise port the next day, so that was a nice plus at least.
October 5, 2013
Rated 3.0 out of 5.0 by Petri Nice People ,,very dirty shower
The staff were very nice and the Hotel for us was located in a great place. But twice I asked for the shower walls to be cleaned. There were real long hairs all over the walls.
This was kinda to bad. I don't like to complain so it put me in a weird spot when it dident get cleaned.
I have business there next month and I am on the fence about going back because of that.
But staff were very nice.
October 5, 2013
Rated 5.0 out of 5.0 by Ward44 Super comfortable, spacious room
We brought our 13 year old grandson with us to a show at the Pacific Coliseum. We stayed in a two room suite on the 3rd floor. With a mini kitchen, a king size bed, and a foldaway couch, there was ample space, so he had a semi private room (an important consideration at that age) . The hotel is wonderfully located across the street from the PNE and a 2 minute walk from the Coliseum. In addition, it is is in close proximity to some very good Asian food.
The only negative was a tear in the carpet between the rooms, but other features more than make up for this minor issue. The Exercise room is good, but it's too bad that there is no Spa, Sauna or Hot Tub.
Overall, very good value for money.
September 24, 2013
Rated 4.0 out of 5.0 by Mary133 Good overall
We enjoyed our stay at this hotel. Rooms were clean and comfortable and the staff was friendly.
September 23, 2013
Rated 4.0 out of 5.0 by Kazza56 Caution
Great hotel - just what you would expect from Holiday Inn Express. As with previous comments the only downside is the distance from the city centre and the run down, scary area you have to pass through. We started to walk, realized it was too far but could not find a taxi. No change for bus as we'd just landed. Very kind bus driver let us travel for free as she didn't want us walking through the area. Hotel is in very nice residential district though. Front house staff were all very friendly and hotel has good views of mountains.
September 12, 2013
Rated 4.0 out of 5.0 by leobarc30 great hotel and great staff
over all its amazing from housekeeping to front desk..
September 11, 2013
Rated 5.0 out of 5.0 by abnvet Great Value
Great location and the only hotel in downtown Vancouver to offer free parking. The free! shuttle to the cruise ship was a very nice surprise! Thoroughly enjoyed our stay!
September 10, 2013
Rated 2.0 out of 5.0 by anoed terrible location
It's a terrible location. the beds were terrible when you sit on the edge it sunk in. the walls are thin you could here people talking at 3 in the morning.
September 9, 2013
Rated 4.0 out of 5.0 by letmeout with my family...
I enjoyed at Holiday Inn Express Vancouver with my family. The staffs and service was great that made 7, 5year old sons and my wife happy. we planned just one night but had another night because of restful, accessibility etc.
but refrigerator, water service is not recommended.
September 8, 2013
Rated 4.0 out of 5.0 by MichelleKamloops PNE Labour Day weekend
We stayed over the labour day weekend, it was a bit noisy as our rooms were facing the street. The gift for IHG rewards was nice to receive, but the water in it was stale and tasted of the plastic bottle. I would suggest that they replace it more often, or keep it in a cooler location.
Room was clean, bathroom was clean, though the grout could use a bleaching, it was still clean. lighting in the room itself could be improved.
The staff was wonderful and very friendly and helpful. The breakfast room staff were very on top of it all, and did their best to keep up with the rush of all of us who slept late and rushed in right before the end of the breakfast. Suggest that on holidays they start breakfast later and extend closing.. :)
September 5, 2013
Rated 5.0 out of 5.0 by Trishny Great Stay
This is the second time I have chosen this hotel to stay in. The Staff really are fantastic and the location is great. Although it is not right in the center of downtown they offer a FREE shuttle service that drops you off downtown. I was in Vancouver to see a show and I called the day before I arrived and the receptionist booked me and my friend on the shuttle taxi (a Holiday Inn minivan) for 6pm (I think they leave every hour). The driver very kindly dropped us off right outside the venue as we were the only two customers in the shuttle. I was so grateful for this as it made our trip so much easier. I cannot stress how helpful the staff at this hotel are. Our room on the 4th floor was really nice, it had a sofa and coffee table in it which was great as we could sit and have a few drinks before leaving to go downtown. I recommend this hotel to anyone visiting Vancouver :)
September 3, 2013
Rated 4.0 out of 5.0 by mgoyal00 nothing to feel sorry
Apart from amenities and services, I appreciate their attitude and efforts to communicate and serve tourists from outside who are unprepared and without proper R&D as visitors.
September 2, 2013
Rated 4.0 out of 5.0 by Reka Welcoming to people and pets
I and my dog (black lab x) recently stayed at this Holiday Inn Express on two separate occasions. The staff were very welcoming to us both and very helpful.
August 30, 2013
Rated 3.0 out of 5.0 by Tobb Convenient
The location is superb for attending the PNE. The front desk and lobby are nicely furnished and clean. The staff were friendly and helpful. Breakfast was good with lots of variety. The room we had was very dim with the window facing a brick wall, it could have used some better lighting. There was some debris on the bathroom floor when we arrived and was never cleaned up by house cleaning on our two day visit. Also, the plastic cups in the bathroom were never replenished once the room was cleaned and the used cups were taken away.
August 27, 2013
Rated 5.0 out of 5.0 by MCS0806 Very Enjoyable Stay
I stayed at the Holiday Inn Express on Hastings street in Vancouver for a couple of nights and it was great. It was in a very good location for the family I was visiting and the hotel itself was very nice. Breakfast was well done everyday. My only difficulty was getting used to the underground parking since you have to use your key card to get into the parking garage you had to drive on the wrong side with other vehicles coming out the same door. Other that getting used to that it was great.
August 27, 2013
Rated 4.0 out of 5.0 by Ohi0Trav Great place to stay when visting Vancouver for a few days
We liked secure underground parking, cleanliness of the room, a very nice hot breakfast, and being on the bus line to the city. We were able to purchase a day pass from the corner drug store for just $9.75 per day and visit everywhere using the bus, sky train and the sea bus and not worry about parking etc... Hastings street and downtown areas are very busy, so if you are in Vancouver for few days this is a great place to stay and visit the city using a day pass. The front desk was very helpful specially the morning and day staff. The evening and night staff could be a little more friendlier like the morning and day staff.
August 26, 2013
Rated 5.0 out of 5.0 by Tutty Employee attitude
All employees were extremely helpful and courteous. We asked quite a few questions all were answered , sometimes with maps and/or printed instructions.. I failed to write down the name of one particular lady who went out of her way to furnish the info we needed. I remember her name was not a common English spelling and she was on the front desk around 8:30-9:00 a.m. and around 2:00 p.m. on August 22, 2013. She should be rewarded for outstanding service.
August 25, 2013
Rated 5.0 out of 5.0 by dileep Great staff & service
We were really happy with the very courteous staff who helped us in making our stay comfortable & memorable.
August 25, 2013
Rated 4.0 out of 5.0 by dsking1 Number One in Customer Service!
I've stayed in hundreds of hotels across the country and in other countries and in no other hotel was the customer service as good as it is at this Holiday Inn Express. The staff at the front desk were extremely friendly and welcoming. They went out of their way to offer ideas for restaurants and attractions to go see. They offered directions on how to get to different places of interest. The hotel was close enough to downtown and other places of interest and we didn't feel it was too far removed. We did have to drive through an area where there were many homeless people to get to downtown from the hotel, but never felt concerned for our safety. That area was actually interesting to see. The hotel was clean and the beds comfortable. The gym was adequate- although there was a machine out of order the first day we arrived- and it was being repaired by a service technician the day we left. The breakfast buffet was very good and the coffee was excellent (and there was a never ending supply of hot coffee available#. The housecleaning and food service staff were extremely friendly and helpful. Tables were cleaned up quickly in the buffet area to make room for the next party. The breakfast area was crowded, but I'm not complaining- it was a good place to people watch. The hotel is a little on the older side and the carpets need to be replaced. There's no way to not notice the stains in the hallways and the loose carpeting in the rooms, but I never felt the place was unclean. The carpet is just old and needs to be replaced. Hopefully, the hotel management will find a way to take care of this soon. Once the carpet is replaced I would give this hotel 5 stars for a hotel in this category #economy class).
August 24, 2013
Rated 4.0 out of 5.0 by HappyTwo Great Hotel Close to the PNE
This is a great hotel less than a half a block from the PNE. Staff were very friendly and check-in and check-out were fast. Loved the free parking. We would have liked a fridge in our room, but didn't want the hassle of phoning to have one brought up for an extra charge. And we didn't get to enjoy the complimentary breakfast as it ends at 9:30 on the weekend, it would be better to end it at 10:30.
August 21, 2013
Rated 5.0 out of 5.0 by graeme1948 Quality
As first time visitors to Canada your team made us feel welcome from the moment we stepped through the door. First impressions are what count for my wife and I and you really made a mark. The only comment I would make was the squeaking door hinges in Suite 408, otherwise it was five star for us.
I would also like to mention the awesome food and service at the Press Box bar and resturaunt.. Thank you Robert.
August 20, 2013
Rated 4.0 out of 5.0 by prue97 friendly staff
We would recommend this location - although an older building, the rooms were clean and spacious. Thestaff were incredibly helpful in getting my elderly mother in a room near the elevators. With underground parking she never had to walk far to get to the elevator and then her room. The hotel is centrally located with good access to downtown. There were pleny of restaurants in the area. Our only complaint is the breakfast room is far to small for the size of the hotel. It was incredibly crowded, hot, with tables crammed together. People were literally tripping over each other. An expansion of that area is definitely needed.
August 20, 2013
Rated 5.0 out of 5.0 by AslanGeorge Great Hotel and staff
We have stayed here 3 times in the past 2 years. Started out here because it is very close to a daughter's place. We really love the place. Friendly staff is almost a cliche but its true. And Ryan was extra helpful getting us a refund from a 3rd party booking site. Breakfast, quick response to minor complaints, general atmosphere make this a great place to stay.
August 17, 2013
Rated 4.0 out of 5.0 by sterling600 Great breakfast and friendly staff
Stayed 3 nights in early Aug. Checked in after midnight and Joshua was very pleasant and got us up to our room within a minute or two. Clean room with normal amenities. The room was facing Hastings St and was a bit noisy at times and there was no curtain to block out light ; only a sheer piece of thin linen. Breakfast the next morning made up for the curtain issue. Plenty of cereal, yogurt, eggs, sausage, bacon, rolls, etc. Pancake machine was always busy cranking out pretty good, light and fluffy flapjacks in 45 sec. Staff was always friendly and prompt replacing all the eats. Although we did not use it, they offer free shuttle to Vancouver Convention Center. It is only a $13-14 cab ride. Petro Canada across street and quite a few nice restaurants across the street as well. Checking out was a breeze and the girls directed me to my final destination. Great place to stay that's close to downtown without paying "downtown" prices.
August 16, 2013
Rated 4.0 out of 5.0 by MMMary excellent service from all staff I met!
I must complement you on every person I dealt with, their friendliness was much appreciated!
August 16, 2013
Rated 5.0 out of 5.0 by Ginny45 Friendly staff
This hotel was a excellent choice for us while visiting our daughter. She lives near by, so we could have breakfast after a nice nights sleep, and then meet up with her for the day. The staff was very friendly and helpful. We will definitely stay there again.
August 14, 2013
Rated 5.0 out of 5.0 by YoCl Service outstanding
Our trip evolved from 1 room, 1 day, to two rooms, two days, to even more complex, 2 rooms for 2 days and 1 room for 1 day. Total 4 people. Two from Europe, two from the States. When I booked, I booked each individually, so had multiple confirmation numbers. I called the hotel, to explain what we really needed. One room for two people for 3 days, one room for two people for 2 days. We would prefer to not have to check out each day, and then check back in. And, it was a holiday weekend in Canada, so, hotel was booked full. It took two days, but this very kind and efficient front desk lady was able to get us what we needed. She was excellent, and while I asked, I also told her I did not expect her to succeed under the circumstances, yet she still made it work. Kuddos to her. She made a family reunion in Vancouver a wonderful experience!
August 13, 2013