Rated 4.2 out of 5 by 262
Rated 5.0 out of 5.0 by Moi Wills Business stay
Overall very good experience, especially friendliness of staff, swimming and courtesy services offered.
March 11, 2014
Rated 5.0 out of 5.0 by JK121 March in Rome
The hotel was a wonderful place to stay for exploring Rome. We can't say enough good things about the staff- always helpful and very friendly (and yes, everyone at the front desk speaks English very well). Once we got the trains and buses figured out, getting downtown was a breeze. The only bad thing about the hotel was that housekeeping seemed to run out of wash clothes halfway through our trip and the "do not disturb" sign means "be quiet" not "don't come in". So housekeeping was in our room every day. No big thing though.
Definitely going back.
March 11, 2014
Rated 5.0 out of 5.0 by Rominabout111 A good quality hotel.
I would recommend the Crown Plaza for a stay in Rome as the staff were friendly and helpful, the facilities excellent (especially the shuttle bus) and spa. We found the lounge area relaxing and enjoyed the music of the talented pianist. The restaurant was good but not a great choice for a gluten free diet. The barman in particular was very pleasant and welcoming.
March 2, 2014
Rated 5.0 out of 5.0 by Junebar Great customer service
The front desk was extremely helpful on how to navigate in the city.
March 2, 2014
Rated 5.0 out of 5.0 by Coops9596 Absolutely fabulous
Absolutely loved my stay here. The staff truly exceeded my expectations in order to make my Honeymoon fabulous. If you are planning on a romantic stay I would highly recommend this hotel.
The only downside is it is not very close to the beautiful part of Rome so use of buses/underground is necessary which at times can be a little uncomfortable, this is no reflection on the hotel itself as they offer a shuttle service to central Rome!!
March 2, 2014
Rated 4.0 out of 5.0 by Pokhora Five day stay
Enjoyed a great stay at the hotel but it is too far from the centre and stadiums and the shuttle buses end very early.
March 1, 2014
Rated 5.0 out of 5.0 by liliBee friendly and great staff
the staff on the reception is exeptionnally very friendly and efficient in supporting visitors requests.
February 28, 2014
Rated 5.0 out of 5.0 by Stoecky Kurztrip
Schönes Hotel,nettes und hilfsbereites Personal,gutes Frühstücksbüfett,Shuttleservice immer pünktlich.Zimmer sehr gut,Ambiente des Hotels auch.
February 5, 2014
Rated 5.0 out of 5.0 by Olia Just lovely stay
I really liked our stay in the hotel . Great service, friendly and helpful staff , nice SPA and pool ,quiet area outside. We found delicious food at restaurant and mostly we enjoyed piano repertoire in a Lobby bar ..Just a really lovely stay !!
February 5, 2014
Rated 2.0 out of 5.0 by Panfs So so experience
I told the lady @ reception that I have been upgraded to Elite Member since I moved in the hotel and I confirmed it with IHG team center. But she did not check with the center and did not allow me to get the access to the internet. It was new year eve but i was not happy because of that, and i did not get welcome drink as well! The room is so so, and the location is far from the subway station, you need to take bus for any kind of movement.
January 28, 2014
Rated 5.0 out of 5.0 by kevski45 Christmas in Rome
Great Winter break at the Crown Plaza at Christmas 2013.
A little way out of the city but several buses into the centre stop outside and are frequent. The Metro is not that far way either. On a couple of occasions I walked through the park to the city, coming out at Giancolo with its fabulous views of the whole city. ( 35 mins? each way)
The great facilities ( eg pool and spa) meant that the hotel was a destination in itself.
Good breakfast each day although sometimes (getting up late!) it was a little cold.
Great Christmas Eve Dinner ( seven courses!).
Great pianist every evening was a treat for me!
One moan: Internet should be free in the room!
January 12, 2014
Rated 3.0 out of 5.0 by BusyBear Nice spa but dirty room
Great location and nice spa, but the hotel needs a renovation.
The room furniture was very old, the room was dirty with a big spider web in the corner.
January 9, 2014
Rated 2.0 out of 5.0 by Rewky Dining in room
We ordered a pasta and a pizza in room service. Both of them are cold. We are very disappointed at New Year Eve night.
The drive mixed up the tickets which for the shuttle bus to centre. We gave the tickets to him already and then he asked us to give the tickets to him again and again. He is not in order.
No hair conditioner has provided by hotel. It is inconvenient. The breakfast is not much choice.
Luckily we stayed at the room with firework display view.
January 8, 2014
Rated 1.0 out of 5.0 by ABCDE30 poor facility - low quality
Definitely doesn't worth the money, serious renovation of rooms is needed. Quality way below the standards of a crowne plaza.
January 7, 2014
Rated 1.0 out of 5.0 by sk2014 Horrilble Night
no one greeted us upon arrival, one staff member working lobby/front desk at 6:30 pm. was told i needed to wait, priority club status not recognized, when i inquired about the breakfast i prepaid for was told its over there, ( and just pointed) nothing was there
First room was non smoking, upon entering the room, it was filled with cigarette smoke, called to change rooms, no one called back, had to go back to lobby for new room. was told by receptionist " some one must have smoked in there" no apologies for the room
No one offered or helped with the bags at any time,
room 2- found blood and hair on pillow from previous occupant, hair dryer is out in the room area by closet not in the bathroom, neighbors could easily be heard through wall.
breakfast and dinner were sub par- order a club sandwich- arrived to table with no meat, server never came back, had to ask 3 times for the check.
emailed manager that night about all the problems, got a generic response later the next day, offered to refund transfer to airport only- said they talked to housekeeping, but i doubt it will do much good,
Ps- i tried uploading the pictures of the blood and hair, but i would not let me...
Find a different hotel!
January 6, 2014
Rated 2.0 out of 5.0 by Ronniet Disappointed
Travelled in a family of 4. Request for connecting rooms and told all not available. Children on 3rd floor Rm 308 and us on 5th floor Rm 500 from 1~3 Jan 2014. 1st room check in smell of heavy smoke. Change to next room and there was somebody inside. 3rd room also smell of smoke and reception insist it was a non smoking room. Finally ask conceirge to go up with us to check which room has no smell of smoke and ended up in Rm 500. No available room on the same floor? Already too tired dragging the luggages around to talk to reception again. Also ask if there is free internet for gold member. Answer NO.
Fortunately the rest of the stay was OK with minor cleaning problems.
January 5, 2014
Rated 4.0 out of 5.0 by Ellen H. Problems With Internet Service
We had difficulty connecting to the internet. The front desk staff was helpful and the problem was finally resolved.
January 3, 2014
Rated 5.0 out of 5.0 by TIM-JERSEY VERY GOOD PLACE TO STAY
THE ROOMS WHERE AMERICAN SIZE AND IT WAS CLEAN. EASY TO GET DOWNTOWN TO THE VATICAN WITH THE BUS STOP RIGHT IN FRONT OF THE HOTEL #881 ONLY 1.50 EUROS IF THEY CHECK WE PAID BUT DIDNT USE THE TICKETS NO ONE CHECKS ON THE BUS. THE TAXI IS 11 EUROS TO AND BACK FROM THE VATICAN IF YOU WANT TO GO BY TAXI. EVERYONE IN THE HOTEL SPEAKS ENGLISH AND WAS VERY HELPFUL. ONE THING THERE IS A 6 EURO TAX PER DAY YOU HAVE TO PAY AT CHECK OUT. TAXI TO AND FROM THE AIRPORT IS ABOUT 40 TO 50 EUROS. ONLY BAD THING IS YOU HAVE TO PAY FOR THE INTERNET IN THE ROOM 10 EUROS PER DAY. I SIGNED UP FOR THE CROWN PLAZA REWARDS CLUB MEMBERS TO GET IT FREE PLUS WE LIKE TO STAY AT CROWN PLAZA IN OTHER LOCATIONS.
January 3, 2014
Rated 3.0 out of 5.0 by Johnny 300 sleepless in Rome
Several complaints - the mattresses in our room need to be replace ASAP. We woke up every morning feeling like 100 yrs old. After you spend 10hrs a day walking around the city you look forward to a relaxing sleep. That wasn't the case at this hotel. And lastly, the walls are paper thin. The noise from our next door neighbors and the noise coming from the floor above kept us from a having a decent sleep.
December 29, 2013
Rated 4.0 out of 5.0 by FEVsHOTELs Comfortable Stay
Family of 5, we requested and received interconnecting rooms. Comfortable enough though the rooms are in need of a refresh.
Hotel was good & staff were excellent. We walked into the local town centre (1.5km) and found excellent gelati and helpful friendly locals.
Would certainly return to this hotel.
December 28, 2013
Rated 4.0 out of 5.0 by ChanLee89 Good room facilities .
There is nothing negative about my stay at this hotel . Rooms are big, with comfortable bed , extra pillows and coffee /tea maker. The breakfast spread is also very generous . For travelers who want a good comfortable stay in a hotel, this is highly recommended . The location of the hotel is a little way out from the city centre . Although there is a shuttle bus service (eur 1.5 one way) the morning shuttle goes only to the Vatican City while the afternoon shuttle goes to the city centre. For those looking for a convenient hotel with access to good shopping this may not be the right one. Otherwise , all other aspects are great !
December 23, 2013
Rated 4.0 out of 5.0 by sherry123 Friendly Staff and great buffet breakfast
Shuttle early, friendly staff wth swift check-in. Clean and modern room, excellent breakfast buffet with plenty of choices. The turkish bath and sauna really was a bonus at the end of a long day of walking thru Rome. Dinner was pricey but good in the resteraunt. We had a bottle of champange waiting for us in the room for our 17 yr anniversary- it was a nice surpirse! the hotel was just the right distance from the center of Rome, quiet and taxis available within seconds every time. Really recommend it and would stay here again.
December 17, 2013
Rated 4.0 out of 5.0 by nadernd enjoyable experience
The rooms were clean, however, the toilettes were not flushing well, and the bathtub drains were backing up. other than that the room were clean and nights were restful.
December 7, 2013
Rated 4.0 out of 5.0 by Martin1022 Good place to stay and relax
Hotel has good facilities and friendly staff. Sauna and swimming pool is a nice extra. Location is easy to be reached on Sundays.
December 6, 2013
Rated 4.0 out of 5.0 by FILLEI Good Service, Could be better
Horrible first night. I listened to the piano music all the time. I asked to change and then I got a better room for the follwoing days. Pillows were old and horrible. Room fashion is old and the toilet is old as well. It an ok hotel, but it could be better for the "brand" and publicited status .
December 2, 2013
Rated 4.0 out of 5.0 by Uvdalman Great room, but uninspiring restaurant
The Crowne Plaza is a pleasant place to stay, if not particularly well placed either for the centre or for the airport - expect to pay around €45 from Fiumicino by taxi. Surroundings are wooded, and much of the area is owned by the Church. My room was clean, spacious and had a balcony. In season, there is a good pool.
My only reservation would be the restaurant which I found pretty uninspiring. Although there is an a la carte menu, much of the food is on a hot plate which looked pretty unappetising by the time we got there, albeit that this was quite late. This made the fact that there were only a few other restaurants close by a little aggravating
December 2, 2013
Rated 4.0 out of 5.0 by POli Nice hotel
This remarkable staff deserve a better looking hotel. Management should consider to invest in the renovation of common areas.
November 27, 2013
Rated 2.0 out of 5.0 by Maxweter Poor hotel and staff
As a Platinum member I received an upgrade at check in to a Superior room. Eventually found out that I was just given a standard room.
The room did not have working Air Conditioning and the bathroom was very dated and the bathtub was disgusting.
The WiFi did not work and was disconnected many times. When it worked, the speeds were so low that Google did not even load. There is no WiFi in the restaurant.
The shuttle bus is full when needed, late departure and unfriendly bus driver.
Breakfast was terrible, unprofessional staff and disgustingly cold 'hot food' like eggs or bacon. No eggs made to order. They even forgot to order hot drinks at our table.
The location is in the middle of nowhere but there is a taxi station BUT at the time we needed to go to the airport no single taxi was at the stand and we had to wait 20 minutes. The porters are lazy and had to carry our bags our self.
The concierge send us to a restaurant which was closed.
Reception promised to call me back on a question but never did. No scale available in the entire hotel.
Overall extremely weak hotel
November 26, 2013
Rated 5.0 out of 5.0 by makanzi it was avery relaxing to be there
it was one of the relaxing hotels i have been to.
i highly recommend it to others, its large and guest can have lots to do there
November 25, 2013
Rated 4.0 out of 5.0 by hersky indoor pool
stayed at this hotel as it was one that had an indoor pool as outdoor was closed in November although it looked a fantastic pool, not allowed in indoor pool area without flip-flops or slippers, except you have to pay for them if you don't have your own, 4 euros per person, should be provided for hotel guests free of charge.
Had to change rooms twice on arrival, first room had intercommunicating doors which are ok for families and the second room stank of smoke, final room was very nice but no help to move luggage.
breakfast was very good pity about the head waiter on two mornings, was quite rude to a few people in his manner.
hotel a bit far out from centre but that was our choice because of the pool.
very nice Italian restaurant that caters for families 5 minute walk from hotel recommended by reception staff, food very good and reasonable.
very good public buses into town outside hotel.
if you go to Vatican museums book tickets online first Cheaper!!!
overall very nice stay.
November 23, 2013