Rated 3.9 out of 5 by 38
Rated 2.0 out of 5.0 by Woodr smoke free room that was used for smoking
If it had not been for the smoker that stayed in my room and smoked my stay would have been just fine. When I made the front desk aware of the situation they said "sorry, we will let house cleaning know". The hotel was sold out so i had no other options at this hotel. i should have gone to another hotel and I should have been offered a free night stay or something similar. My fault for not asking for it upon check out but I was leaving for an early flight and did not have time.
September 21, 2013
Rated 4.0 out of 5.0 by Jim137 nice place to stay
Ive stayed here before and really like the whole layout ! Staff is very helpful and the pizza is very tasty at the pub downstairs...Room was clean brite and with a tv in the bathroom. On all my travels this holiday inn is one of my favorites...
September 16, 2013
Rated 5.0 out of 5.0 by matka Comforatable room
The room was great. Had a patio room which was perfect for us. We spent 11 days at the hotel and it was home away from home.
The continental breakfast was less than adequate. It was a disappointment.
August 22, 2013
Rated 1.0 out of 5.0 Better choices available
Before I even started writing this review I read though other people's experience, so as to understand the issues that other reviewers may have encountered. I had similar issues, as well as a number of other ones not mentioned previously by other people.
With around 250 nights per year spent in various hotels I believe that I can tell the difference between a hotel trying to provide a good experience and one just going through the motions, and this one clearly belongs in the latter group. In addition this is only the second time in the past two years that I consider a hotel to be so far below expectation that I have spent time to write a critical review.
Check in: "thank you for being platinum elite, we are very full this week so we have given you a room on the first floor". That would be the side facing the parking lot, and as I later found out not on the higher floor where the bathrooms have been renovated.
Breakfast: glanced at it the first morning, and decided to skip this amenity. The explanation given to other reviewer's for the dismal breakfast offering is that this Holiday Inn is a "full service hotel" and that people looking for a good breakfast should choose a different hotel". Since you consider yourself a 'full service hotel" maybe you could consider providing a notepad and a pen in the rooms. I believe that this is a normal part of the "full service hotel" experience.
Business center: a couple of computers in the lobby that do not even have Office software, resulting in making it impossible to print anything without first reformatting it to fit the Open Source software available.
In-room internet:much to slow; VOIP's such as Skype are impossible to use, and even downloading regular size attachments is cumbersome and prone to failure. I realize that IHG has made this available to all customers since July 1st, 2013, but you knew this well in advance and could have increased your available bandwidth to the levels that business #and leisure# travellers expect from a 'full service hotel".
On-site restaurant/bar: tried it one evening and found service to be lackluster, food to be mediocre, and prices to be at the upper end of what hotel restaurants at this level generally charge. Once was enough, and I found considerably better and cheaper options in the surrounding area.
Check out: between 9 AM and 10:30 AM my door was knocked on three times by various staff to confirm when I would be checking out #check out time is 11 AM#; maybe this is what you mean with a "full service hotel'?
Best part of this hotel stay: finally checking out and knowing that I would never return.
August 21, 2013
Rated 5.0 out of 5.0 by dmkdale Staff was great!
Front Desk staff helpful and friendly, helped with restaurant and gym directions. Property was clean, great location. Will visit again when I'm in Milwaukee area next month
August 5, 2013
Rated 5.0 out of 5.0 by MisterE Stay here!
Absolutely the best hotel I've stayed at in a long time. From the greeting at the desk, service at the restaurant and the spacious room. This was a great stay!
July 26, 2013
Rated 3.0 out of 5.0 by humissy Pool needs attention and air conditioner kept shutting off
Liked the room, but it was a hot weekend and the air conditioning kept shutting off in our room. Also there were a lot of kids there for sports tournaments and the pool area was disgusting with smashed crackers and globs of hair on the side of the pool so our children hardly swam at all.
July 19, 2013
Rated 4.0 out of 5.0 by arsnyder Wausau wonderful
The staff were exceptional and accommodating, despite a full hotel with the state girls softball competitors. The room as comfortable, and I was treated very well.
July 18, 2013
Rated 5.0 out of 5.0 by vandf Overall experience
Our whole stay was great! Very clean and the our room had plenty of space. The staff was very friendly and helpful. The continental breakfast had plenty to choose from and we would recommend this hotel to anyone!
July 9, 2013
Rated 1.0 out of 5.0 by crush Average breakfast
The rooms are very nice but my wife didn't like the pilolows.
The breakfast buffet was marginal no eggs or any type of a hot breakfast was available. Other wise it is s very nice motel
April 23, 2013
Rated 3.0 out of 5.0 by onemoremile A couple of bumps
The room and the bed were nice. The temperature was well controlled and the room was quiet. On the other hand, checking in took a very long time. The two desk clerks spent a great deal of time on the phone, rather than with the customers in front of them. (A phone call should be placed on hold until the people who were present before the phone rang have all been helped. The clerks at this Holiday put phone calls before the people who were present. Better yet, the phone should be answered by someone who is not helping customers.) Service in the restaurant was also a little flaky. When I arrived for dinner, at about 6:30, four employees spent some time conversing at the bar before one finally came over and seated me. Several of the menu items were unavailable. I arrived for breakfast right at opening time and waited for about five minutes before someone showed up. I expect much better service. The food was fine, once it arrived. The fitness center had only aerobic machines. There were no weights or resistance equipment.
April 21, 2013
Rated 5.0 out of 5.0 by Bob608 Clean, comfortable and great restaurant!
I live 90 miles north of the Holiday Inn Rothschild and stay there if I have an early flight out the next morning. This Holiday Inn is consistently clean, the staff is very accommodating and the food at the attached Green Mill restaurant is surprisingly good. They also offer timely service to and from the airport with parking in their lot. There is also an ATM machine which is very convenient!
April 15, 2013
Rated 2.0 out of 5.0 by Cynders Poor service this place needs help
Staying at Holiday Inn second time in three weeks. First experience was great. This time, cleaning staff went through our bags, left them unzipped, turned on our white noise machine - changing the settings. (This can only be done by turning it on). Turned the alarm on the alarm clock and set it to go off at midnight. This did not happen the first night as WE set it ourselves. Dried whatever on the front of the toilet base. Nasty!!!
Green Mill restaurant was an experience we will never come back to. Ordered 2 eggs over med, with ham, and OJ, as well as my signifigant other ordering the $7.00 pancakes, w/sausage. 3 pancakes arrived dried out, the size no bigger than a 50 cent piece, tried to move the pancake over and it STUCK to the place and the top of it came off, breakfast sausages were hard as rocks, and had been microwaved. Eggs came with the whites running, OJ had ice in it, and the ham was 2 pieces of cold deli ham. This was sad.
March 15, 2013
Rated 5.0 out of 5.0 by TeddyAngelSharon resturant
I am disappointed in the green mill restaurant attached to inn. not enough help or slow in kitchen. food could be better. the chili was like getting a bowl of salsa, no beans, come on chili has beans. gryo's good...seemed like chefs running around like crazy, food not out in time...have been coming yearly and loved the food, asmosphere, waitresses so accommodating and friendly....changes lately?
March 9, 2013
Rated 3.0 out of 5.0 by TravelerVickiS Noise behind wall
We were in a 4th floor room on the end of the hall. This was a two room suite. There is a jog in the wall in the bedroom of the suite. All night long you could hear a fan motor going on and off inside this enclosed jog in the room. It was quite annoying.
When we went down to breakfast there were no empty tables or chairs, so we had to take the meal up to our room. Not much of a breakfast either.
March 8, 2013
Rated 4.0 out of 5.0 by Deeleer nice hotel/great amenities
We loved this hotel with the convention center! We didn't even have to go outside! The continental breakfast was good. The restaurant (Green Mill) had good food. It is located near other restaurants too. It had a beautiful pool area, however, we were very disappointed that the pool area closed at 10 p.m. on the weekends for the adults! And when they shut the pool lights off we couldn't even sit outside our room and enjoy our little poolside patio area. I think they should extend the hours of the pool on the weekends especially for adults. The evening pool guy was not very personable.
March 1, 2013
Rated 5.0 out of 5.0 by JWFetters Compassion in Wusau
I have stayed in Holiday Inns across the USA. This two night stay was the very best. Under unusual circumstances, I found the staff to be very compassionate to a man that experienced my first auto accident. They made my stay great.
February 13, 2013
Rated 3.0 out of 5.0 by Jory Continental breakfast
Compared to other breakfasts offered at hotels in the area, this one was weak. More toasters needed, hard boiled eggs for a source of protein and the popular waffle iron would have been nice
February 1, 2013
Rated 4.0 out of 5.0 by Chester Slow F/B
Hotel accommodations as expected in a Northwoods environment, staff friendly and helpful. Service in hotel restaurant was absurdly slow. It took 45 minutes to get a breakfast item out of that kitchen! The waitress acted as if I was being impatient when I told her I could no longer dine in, but would have to take my breakfast to go given the delays. I don't know of a successful business person willing to give up an hour and a half to sip down a cup of coffee and a little breakfast midweek. Might be nice for the retired folk..
January 22, 2013
Rated 5.0 out of 5.0 by GBBC heat issue first night - fixed for the second night
Day one, entered room and it was cold. I increased the heat and unpacked. I left and when i returned it still was not warm. It was at this time I noticed a stain on the bed spread. I informed the front desk and they offered to move me to another room. I was all unpacked and did not want the inconvenience. The next day everything was fixed, I just wished the hear issue could have been addressed the first night.
January 21, 2013
Rated 1.0 out of 5.0 by nvragn Needs renovation
Dog barking most of the night from the room accross the hall. Was told they paid extra to have the Dog.
Smokers in the next room which was a non smoking room.
Was told they will be paying extra.
Breakfast at this full service hotel did not include anything hot, no eggs, no sausage. The less costly Holiday Inn express have a much better breakfast. Oh, the coffee was hot, but was by far the worst cup of coffee I've had in a long time. The pool was nice for kids but that would be the only reason to ever stay there.
January 18, 2013
Rated 5.0 out of 5.0 by ChicagolandTraveler Great place to rest
Myself and a few friends went skiing at Granite Peak and stayed here. It was our first experience with this Holiday Inn and will certainly not be our last. The first night we did not get in till midnight and the staff member was quick to meet us at the desk. Got to our room and was nicely suprised to see such a large room. When I went to take a shower, I turned on the light in the bathroom and was greeted by a TV on the wall. Woah! Soft beds put us all quickly to sleep. Breakfast in the morning was wonderful in the restaurant.
January 17, 2013
Rated 3.0 out of 5.0 by mmhr Rude Staff
We were there for a family Christmas gathering. The front desk staff told us we could move some chairs around so we could all visit for a while near the lobby. After moving some furniture around the maintenance person came over and yelled at us telling us to put the furniture back the way it was. Also after we explained to him that the front desk staff told us it was ok to do that the maintenance person proceeded to talk bad about the front desk staff. Very unprofessional. Also he made us feel very uncomfortable.
January 4, 2013
Rated 5.0 out of 5.0 by Takidez Great lounge and restaurant
Although this was an excellent hotel with a great restaurant, I will book my next trip at another facility. At the entrance there is a sign proclaiming no firearms allowed. Since law abiding citizens will heed this proclamation the sign is an open invitation to the criminal element in our society to take advantage of travelers who are carrying cash and unfamiliar with their surroundings.
I recommend finding a hotel which does not advertise their bias against people who legally carry a firearm.
December 24, 2012
Rated 5.0 out of 5.0 by Jetta Great nights sleep
A great place to stay in an easily accessible location. Facility is basically new along with all of the ammenities. Definately on my list of places to return to.
December 20, 2012
Rated 4.0 out of 5.0 by Logsplitter Sleeper bed not good.
Everything was good except the couch bed was so uncomfortable that my son could not sleep. He got up after a couple hours and went to the desk to get a rol-away. They charged us $10 extra for the roll-away.
November 29, 2012
Rated 5.0 out of 5.0 by JanGSupermedia Great Staff & Location
I have been staying here for the past eight years as a business traveler. Very accommodating and friendly staff. Restaurant and bar staff make you feel at home.
October 19, 2012
Rated 5.0 out of 5.0 by Hanowill Friendly, top notch staff. Convenient location.
Cindy, Jake and Deb are always outstanding to work with. Thank you for making every stay as comfortable as possible.
October 14, 2012
Rated 3.0 out of 5.0 by Budsis Nice hotel, teribble pillows
We stay at Holiday Inn properties most of the time when we travel. The hotels are always dependable. One promo they advertise is their pillow menu, how wonderful they are, you have a choice of soft, medium and firm. The pillows we had for our recent stay were terrible. They were all old, lumpy, and had a odd, dirty smell. I asked for extra pillows and they were all the same. I wished I would have brought a pillow from home.
My suggestion to this Holiday Inn is to invest in new pillows. We all know pillows only last so long, and the pillows in our room were long past needing replacement.
October 9, 2012
Rated 5.0 out of 5.0 by jonesd3633 Beyond Satisfied
Excellent group of employees. Everyone was very friendly and accomodating. Especially enjoyed the hotel and restaurant area. They know how to take care of their customers. I would recommend this hotel anytime.
October 8, 2012