Rated 4.4 out of 5 by 215
Rated 3.0 out of 5.0 by Kareem9 Bed not made at all, received a downgrade
Booked a suite for 1 night with points. Checked-in at around 7. Got in the room found the bed was not made and the trash not removed. Called the front desk. Lori at front desk said the maintenance/housekeeping staff was busy on the weekend and was not able to deal with this within an hour. She asked me if a downgrade to king bed room was acceptable. As I'm travelling alone, I accepted it. I have to say the both the room and the suite is good, with nice stuffs like whirlpool, bathroom tv, microwave and fridge. This is not common in US holiday inns. The hotel did seem a little bit aged but well maintained.
The pool was also great. Sleep quality was bad that night, presumably because I was very active that day (hiking for 6 hours). So I don't blame the hotel. Actually the bed and pillows feel good.
Aside from being disappointed for the bed not being made, this will be my first choice in the area. Rooms are great and you can not beat the price.
July 22, 2015
Rated 4.0 out of 5.0 by Jamie229 Comfortable Stay
Nice accommodations and friendly staff. The hotel restaurant was not good but otherwise a great stay.
July 21, 2015
Rated 5.0 out of 5.0 by SoftballShelly Comfortable beds and excellent guest service
We stayed for a softball tournament. Everything about our stay was wonderful - clean room, comfortable beds, attentive staff, quiet hotel. We would definitely stay at this property again.
July 14, 2015
Rated 5.0 out of 5.0 by Ralph 62 Not perfect but good enough
The building and furniture are or look old but the rooms are very comfortable. I love the jacuzzi in the living room of the suites.
July 13, 2015
Rated 1.0 out of 5.0 by Les964 Not Good
I checked in and the bathroom was not clean, I was given another room.
July 12, 2015
Rated 2.0 out of 5.0 by Wisconsin Mom 74 Rooms need to be updated.
Travelled with husband and daughter. Paid for a family suite so that daughter could watch television on pull-out sofa bed. The sofa bed mattress was thin and lumpy. Upholstered chair and sofa were not really clean. The cost of the room did not match the accomodations. Bad deal!
July 8, 2015
Rated 1.0 out of 5.0 by JRDR Awful Stay
Upon check-in, the front desk staff was very rude after I questioned the rate increase from the price I was given online a month ago. In all of my years at hotels, I have never been treated so badly. It felt like I was such an inconvenience to them. We actually started arguing and I was ready to leave. They decided to talk to a manager, but they could not get into contact with anyone. Tell me how that happens in the hotel industry? Finally, they spoke with someone who gave permission to give me the rate for which the room was booked. However, it was like they were moving heaven and earth for me and I was expected to bow down and be ever so grateful.
The room smelled weird and an update had obviously been attempted, but not completed. The electrical outlet by the microwave was missing the cover, there were so many cords in the bathroom from the TV that they had to use a multiply outlet plug to get everything plugged into an outlet-it looked so tacky and cheap. Underneath the bathroom counter was so gross that I almost got sick. It was filthy with lint/dust and was not covered up completely, exposing dry wall. The toilet was not bolted down well to the floor, and tilted when used, feeling like it was going to come loose.
When I booked this stay, the website showed a Precor brand elliptical machine in the fitness room, which was the main reason I stayed here. Well, the fitness room did not have that machine and some cheap elliptical that worked awful. So obviously they truth is being distorted in the website pictures.
I have never experienced this many disappointments in any hotel stay in all of my years. This hotel is going down hill.
I know the management is going to reply with apologies and excuses, but it doesn't matter. This hotel does not know what hospitality means. I realize this hotel is not up to that level of other places I have stayed, but it is the attention to details that are lacking here. I do not recommend anyone stay here.
July 8, 2015
Rated 5.0 out of 5.0 by cd1234511 Nice Stay
Quiet, clean, comfortable stay. Tvs in the bathroom were an interesting surprise. No Verizon cell coverage in area
July 8, 2015